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CitruScrub Carpet Cleaning

Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning,

About us

We've cracked the code on what it takes to get carpet clean and dry, and what it takes to keep it looking that way for a long, LONG time. After cleaning somewhere in the neighborhood of 6,000,000 square feet of carpet since 1998, we know what it takes to blow our customer away! Check us out at www.MiddleKey.com. Additional DBA - Accuclean.

Business highlights

21 years of trusted experience
Emergency Services Offered

Services we offer

Carpet cleaning, upholstery cleaning, tile and grout cleaning, laminate wood floor cleaning, stain removal, spot dyeing, pet damage repair, odor control, fine rug cleaning, mattress cleaning, carpet repairs, pressure washing & water extraction.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

5.0183 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
99%
4
1%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 183 reviews

Carlotta D. L.
05/2020
5.0
carpet cleaners
  + -1 more
He's beyond excellent, fair in price and he does an excellent job. I will never use other companies but them.
Description of Work: CitruScrub Carpet Cleaning did a carpet cleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jenny C.
10/2017
5.0
carpet cleaners
  + -1 more
Excellent! Ross was able to get stains out of what I thought was unsalvageable furniture (thanks kids) and offered a coupon and overall was just fantastic. He even honored the quote he gave over the phone even though I didn't describe our sectional well over the phone. Will definitely use again and again! Thanks!
Description of Work: upholstery cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jenny C.
10/2017
5.0
upholstery cleaning
  + -1 more
Ross was excellent! He made our sofas look like new! He honored an online promo even though I said we had buit in sofas but should have said built in sectionals. He was very kind, very professional, and took care of everything. Will definitley use again!
Description of Work: cleaning of two club chairs, two wingbacks with ottomans, two built in sofa sectionals

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathy M.
08/2017
5.0
carpet cleaners
  + -1 more
They were excellent. We were very pleased with them. We would have them out again. It was reasonably priced.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

RICK AND DARLENE W.
05/2016
5.0
carpet cleaners
  + -1 more
Ross is great and did a wonderful job for us. We are amazed he was able to remove some of the stains from our dogs, but he did and the carpets look brand new. We're thrilled with the results.
Description of Work: Cleaned carpets in bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$148

Becky R.
10/2015
5.0
oriental rug cleaning
  + -1 more
Good first contact. After a brief conversation, we arranged a pick up that was convenient for me. At that time we discussed methods, timeline, etc. This seems like a small but professional that should.that should go far. He called when the work was done and delivered.the rug at my convenience. The cleaning looks great and the service was top notch. I woul definitely call the again and recommend them to friends and family.
Description of Work: Cleaned a mid-sized oriental. Good first contact. Picked up a my conveniences. We discussed methods, timeline, etc. When the work was done, he called to set up a time convenient for me. Overall, This war a great experience. I would definitely call them again and recommend

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

NANCY C.
09/2015
5.0
carpet cleaners
  + -1 more
He is excellent. Very thorough and responsible. Carpet looks great when he is finished. He loves his work.
Description of Work: Cleaned upstairs carpet and stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$239

VIVIAN G.
08/2015
5.0
carpet cleaners
  + -1 more
He picked up the rugs. Kept in touch as to their progress, brought them back. Placed the hooked rug on the floor and took the two other rugs upstairs for storage, wrapped in plastic. The hooked rug was nice, fluffy and clean. Bet that he got a couple pounds of dirt out of it. The other rugs were filthy also. I didn't check them because the hooked rug was nice and I assumed that the other one's were too. They were thrift shop rugs.
Description of Work: Cleaned hooked rug approx 7x5 and two oriental style rugs smaller

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from CitruScrub Carpet Cleaning
They might be thrift store rugs, but every rug deserves a good loving home. They are lucky to have you, and I enjoyed cleaning them!

J R.
07/2015
5.0
carpet cleaners
  + -1 more
In the middle of July 2015, Ross nicely completed our floor cleaning. We first searched on Angie?s List & other sources for an honest, creditable & quality service. We were favorably impressed with his web site. We invited Ross to provide a free proposal, which he did. We found he knew his business & were confident in his process & quality. From the start to the finish Ross displayed professional services & communications. Crawling on his hands & knees, he truly understands & focuses on the small details, which many contractors lack, as he does his quality work. Yes, we are skeptics of contracting services; however, we found Ross to be honest & business-like to deal with completing the services we desired. THANKS ROSS Yes, we would consider future work by Middle Key. N-J in Greenwood, IN
Description of Work: cleaned carpet and tile. resealed tile

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$228

Response from CitruScrub Carpet Cleaning
This is my favorite type of customer...the skeptic! Because I know if I can make them happy, I can make ANYBODY happy! Thank you so much for your business.

RICK AND DARLENE W.
07/2015
5.0
carpet cleaners
  + -1 more
BEAUTIFUL job, as always. Ross does a wonderful job for us and we'll always use and recommend his service.
Description of Work: Cleaned carpet in bedroom, closet, hall and spare room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from CitruScrub Carpet Cleaning
Thank you guys! I always look forward to coming out when you call...your property is so pretty. Thanks for letting me play a small part in keeping it beautiful.

shanna M.
07/2015
5.0
carpet cleaners
  + -1 more
Very knowledgeable about carpet and my carpet looks just like I just purchased it ... Thank you very much will definitely use again
Description of Work: Cleaned my carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Response from CitruScrub Carpet Cleaning
Thank you! I appreciate your business very much.

Amanda S.
06/2015
5.0
carpet cleaners
  + -1 more
The service was excellent! Nice, locally owned business that was very professional and punctual. No hidden costs as you know up front if anything being cleaned outside the Angie's List coupon is extra. Would definitely use this service again.
Description of Work: Cleanned all carpets in an empty home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from CitruScrub Carpet Cleaning
Thank you so much for taking the time to leave a review, and thanks for your business.

matthew D.
05/2015
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
The owner of Middle Key picked up a wool rug very, very expensive he said he would take good care of it. He did he kept it for one week , returned it was wonderful HE DID A GREAT JOB I can`t say enough good things about the job he did for us the rug had not been cleaned for years. GREAT JOB MIDDLE KEY
Description of Work: he picked up a very expensive wool rug approx. 9x12-cleaned it and returned it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from CitruScrub Carpet Cleaning
Thank you so much! I love cleaning rugs and have been doing so for 17 years. A lot of local companies have recently jumped on the bandwagon but they either send the rugs to a third party for cleaning (without telling the customer, by the way) or they hire non-experts to do the work. I personally clean every rug by hand in my shop while babying and doting on them during the entire process from pickup to delivery. I LOVE MY JOB!!!!

Amanda G.
03/2015
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Ross did an exceptional job cleaning our whole basement and bedroom carpets. He also cleaned an area rug for me in our kitchen. I have used him several times and I love his professionalism, prompt response, ease of scheduling and clean carpet results!
Description of Work: He cleaned our carpets and rug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Response from CitruScrub Carpet Cleaning
Thank you so much and congrats on the new home. It is beautiful! Nice to finally meet your hubby too.

MELYSSA D.
02/2015
5.0
carpet cleaners
  + -1 more
I purchased coupons from their Storefront for most of the rugs. He gave me special pricing for the two runners. From beginning to end the transaction was smooth and seamless. Middle Key picked up my rugs right on time. My roommate showed them around as they moved all the furniture to get the rugs out. I did all the rugs at once so that I could have my floors and house professionally deep cleaned while the rugs were gone and I took a mini vacay to Florida. I was told that 5 lbs. of dirt came out of the rugs, which I understand is somewhat normal. Room sized hand-knotted rugs can hold a tremendous amount of dirt and it is important to clean them. I had let mine go too long. After the dirt was vibrated from the rugs, they were put through a laundering and conditioning process which left them vibrant and bright. The rugs were returned exactly on time. They texted photos to me while I was at work to double check each rug was being put back into the correct room. The entire time the business owner was completely thoughtful. He even sent me an email while I was vacationing to tell me my rugs were like a great pair of vintage leather boots with a beautiful 'patina'. I must say they do look great and I'm glad I got my rugs done BEFORE spring! I'm ahead for the year! And if the good service wasn't enough? He accidentally picked up a rug I did not intend to pay to have cleaned. He cleaned it for free and returned it anyway! That deserves a Page of Happiness recommendation!
Description of Work: Professionally laundered six semi-antique Persian wool rugs. Four room sized rugs and two runners.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$928

Response from CitruScrub Carpet Cleaning
Wow! Thanks for the glowing review! Cleaning your beautiful rugs was a blast. They are so full of life and personality. I get a real kick out of caring for cool rugs like that. I wish I had remembered to bring the gallon size Ziplock baggie I used to collect the dry soil I shook out of your rugs. It really is something! One of these days I'll drop it by your front porch. You have to see it to believe it! Anyway, thanks again!

Stephen R.
02/2015
5.0
carpet cleaners
  + -1 more
I procrastinated on setting a date after purchasing the service? approximately 5 months. I received a reminder e-mail from them asking if I still needed the services which prompted us to get the cleaning scheduled. He arrived on time and worked diligently making a dingy carpet we feared would never be restored to it original condition look like new. He then cleaned partially in two bedrooms a stairway and a hall, clearly over the contracted area for no additional charge. He even sprayed spot remover in on a stain in the basement that was pointed out simply asking for recommendations. We couldn?t be happier
Description of Work: Everything he was asked by contract and spot cleaned other areas throughout the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from CitruScrub Carpet Cleaning
As a connoisseur of putting things off, I applaud your execution of the most venerable art of procrastination. The way I see it is, since you waited 5 months to have us out after purchasing the Big Deal, now your carpet will be clean for 5 months longer. Win! Thank you very much for doing business with us, and thank you for leaving a review. It was a pleasure!

Teresa B.
01/2015
5.0
carpet cleaners
  + -1 more
They did a great job. It was easy to schedule. They were very respectful.
Description of Work: Cleaned carpets on the main floor.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Ryan R.
01/2015
5.0
carpet cleaners, oriental rug cleaning, upholstery cleaning
  + 1 more
Excellent work! Will definitely use again. My experience with Middle Key Carpet Cleaning was a professional experience from first contact through the actual appointment. Scheduling was simple, they showed up on time and did a great job on my carpet and furniture. No hidden fees or charges. Thanks for the great work!
Description of Work: Cleaned rug and upholstery.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from CitruScrub Carpet Cleaning
Thank you for buying one of my Storefront Deals (super savings!) and for leaving a review!

JOEL B.
12/2014
5.0
carpet cleaners
  + -1 more
It went great. He was right on time. Very professional. It seemed like he had a lot of experience and took his time. If I had a question. He had a good answer and took his time to explain. I will use them again and recommend them to others.
Description of Work: Cleaned living room, hallway, and bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from CitruScrub Carpet Cleaning
Hey, thank you for listening to my answers when you had questions! I'm not allowed to talk about carpet cleaning at home because my family things it's BORING. So when a customer has questions, I jump at the chance to spill my guts about my favorite subject. I really appreciate your business and also want to say thanks for taking the time to leave a review.

Virginia H.
12/2014
5.0
carpet cleaners
  + -1 more
In having the carpets cleaned many times in the last 31 years that we have lived in this house, this had to be the best experience we have ever had. Ross Trittipo (owner and carpet cleaning guru) is a true professional in every sense. It is so rare today to have an individual take real concern and pride in the quality of the service they provide. Ross is one of those individuals. He arrived as scheduled and after a walk thorough of the house got immediately to work. He was very aware of walking on the carpet and wore his special shoe attachments at all times. He was very careful with moving the tubing around the house and even had plastic corner protectors so the walls would not get damaged. The cleaning job he performed was excellent. There were a couple of heavy traffic area concerns which he cleaned up beautifully. The carpet had a slight dampness after the cleaning (as expected) but was not bad at all. It was completely dry in about 8 to 10 hours. He even provided the two of us water resistant shoe covers to wear around the house until it did dry! That's a first. Bottom line, without hesitation, if you need your carpet cleaned, I highly recommend Ross and MiddleKey.
Description of Work: Ross cleaned carpets in four rooms and a hall way.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from CitruScrub Carpet Cleaning
I've been called a lot of things in my life, but I've never been called a GURU! I doubt my wife will go along with this, but I'm going to see if she and the kids will refer to me as "The Guru" from now on. Anyway, thank you so much for the business, and thank you for the very kind review. I'm so happy that you love the results. See you next time!

Leila F.
11/2014
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
Ross is one of the best. He is always on time and very professional. I have used him many times and our family members use him as well. I originally found him on Angie's List 4 years ago. Great small business to deal with. His pricing is always fair. This last time we had our kitchen tile and entry way cleaned and sealed, awesome job. I will not use anybody else. Thanks Ross.
Description of Work: carpet cleaning as well as tile and grout clean with sealer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from CitruScrub Carpet Cleaning
Thank you very much. Hey, I've cleaned for you and your family so much I'm starting to feel like I'm part of the clan! In all seriousness, your business helps me to provide for my own family, so I'm sincerely grateful that you and your relatives continue to call me for your various cleaning needs. Again, from the bottom of my heart...THANK YOU!!!

MARY & DAN K.
11/2014
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Ross is wonderful to work with! He is professional, polite, personable, explained everything before he started and as he worked through the cleaning process. He did a fantastic job and the carpets look wonderful. He was attentive to areas that needed spots removed, spent the time needed to do the job well and to his excellent standard of quality. No "quick in and gone" service! We'll rely on them in the future, and recommend Ross and Middle Key Carpet Cleaning to everyone.
Description of Work: Cleaned carpets (kitchen, living room, hall, bath, master bedroom). Cleaned couch cushions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from CitruScrub Carpet Cleaning
Thank you! Wanna know a dirty little secret about the carpet cleaning industry? This is just a rule of thumb, but it can help you determine if your carpet cleaner is taking the appropriate amount of time to complete your job. For every hundred dollars you spend, your carpet cleaner should have about an hour worth of work. So if your bill is $300, he should be there for roughly 3 hours. Now, this particular job being reviewed here, I could have cleaned in about 15 minutes. It was a small job. But the bill was $150 (which the member only had to pay $100 for since she bought one of my Storefront deals), and I was there for about an hour and a half. I detailed all the edges and around all the large furniture, did dry strokes, worked on some heavy traffic lanes, and moved small pieces of furniture. I wouldn't have been able to do all that in 15 or 30 minutes, but sadly that is exactly how most carpet cleaners operate.

Nancy S.
11/2014
5.0
carpet cleaners
  + -1 more
It went great! He was very prompt, polite, and professional. He did a great job and we were very pleased with the results. I would hire him again.
Description of Work: He cleaned the carpet in our entire house, including family room, dining room, four bedrooms, recreation room, hallway, and two sets of stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from CitruScrub Carpet Cleaning
Ah, the Three Ps..."prompt, polite, professional". Thank you for that. Maybe I'll nickname myself 3P. Or P3. At any rate, I really appreciate your business and it was a joy working for you. See you next time!

Steve O.
10/2014
5.0
carpet cleaners, ceramic tile
  + 0 more
We have used Ross to clean our carpet for a few years and he always did a nice job with that, so we asked him to clean our ceramic tile and grout (about 450 square feet). Actually, Ross pointed out that we would see a dramatic improvement in our ceramic tile if we had it cleaned and he was right...Ross had our tile looking like new! He put forth the same high quality effort with the tile as he always does with the carpet and often goes the extra mile that larger carpet/tile cleaning companies just can't replicate. I would highly recommend Ross for any tile or carpet cleaning project you may have. He is professional, courteous, hard working, fair and does not compromise quality for time.
Description of Work: Tile and grout cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from CitruScrub Carpet Cleaning
Please accept my sincere gratitude for the great review. Many folks don't realize I clean tile and grout (expertly, I might add). It's one of the most rewarding services I offer. The results are immediate, dramatic, and long-lasting. I look forward to our next appointment!

Richard J.
10/2014
5.0
carpet cleaners
  + -1 more
I was very impressed with him. He came out and did my carpets. He was very courteous. He said he would come out any time I had a spot and redo it. He didn't have change when I paid so I wasn't sure if I would receive my change back. He ended up coming over the very next day to give me my change. The carpets are the cleanest that they have ever been. Most of my carpets were dry before he left because he would dry one room while working on another. I would definitely use him again and would recommend him to others.
Description of Work: I purchased a Big Deal for $100 for $150 worth of carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from CitruScrub Carpet Cleaning
Thank you! When this particular member first called, he expressed the past several companies did a lousy job cleaning his carpet, and he was worried about being disappointed again. Folks, I LOVE these kinds of calls! I know for a fact that no other cleaner in the Indy area will go to the lengths I do to deliver the best possible result (and that goes for every job I do--not just when I'm trying to impress somebody). I HAD to get this job, because I knew exactly what this very discriminating homeowner was looking for, and I knew I'm the only one who could give it to him. It makes me feel great to have impressed him, because he's not so easy to impress. I absolutely love customers like this. Will you be the next one? Anyway, another big "Thank you!" to this member. Thanks for the business and thanks for the review. See you next time!

Contact information

1010 East Banta Road, Indianapolis, IN 46227

http://www.MiddleKey.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Carpet Sales and Installation,
Ceramic Tile,
Floor Cleaning and Waxing,
Mattresses,
Pressure Washing,
Deck Maintenance,
Water & Smoke Damage,
Drapery Cleaning

FAQ

CitruScrub Carpet Cleaning is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

CitruScrub Carpet Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, CitruScrub Carpet Cleaning offers free project estimates.
Yes, CitruScrub Carpet Cleaning offers eco-friendly accreditations.
No, CitruScrub Carpet Cleaning does not offer a senior discount.
Yes, CitruScrub Carpet Cleaning offers emergency services.
Yes, CitruScrub Carpet Cleaning offers warranties.
CitruScrub Carpet Cleaning offers the following services: Carpet cleaning, upholstery cleaning, tile and grout cleaning, laminate wood floor cleaning, stain removal, spot dyeing, pet damage repair, odor control, fine rug cleaning, mattress cleaning, carpet repairs, pressure washing & water extraction.

Contact information

1010 East Banta Road, Indianapolis, IN 46227

http://www.MiddleKey.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed