Chapman Heating & Air Conditioning, Inc.

They are wonderful. They're very good.

It was good. Technicians were good.

Scheduled tune-up and requested boot installation. Explained what materials would be needed. Was told I would be contacted to confirm what needed to be done. That didn't happen. Office staff person called to notify me that technician was on the way. I asked again about boot installation. Was told that because that information had not been relayed it could not happen that day. Chose to reschedule. Explained again what needed to be done and what materials were needed. Office person left unpleasant message on a day that I had not scheduled to tell me that tech could not come out unless they could confirm that someone was home. When I called to confirm correct appt date was told that all work could be done on that day. Explained again work and materials needed. Was told that office staff didn’t know what a boot was so tech would call me. That didn’t happen. Received notification call on correct appt date and was told that tech could only do tune-up that day because they didn’t know what needed to be done or what materials would be needed. The level of incompetence is staggering!

Excellent job done today by technician David White. He came out to my house about an hour after my initial call- immediately diagnosed the problem and made a quick and easy inexpensive fix. Just as important- the ease of communication with the Chapman office was light years better than the 3 hours I wasted earlier this AM with my now prior furnace maintenance plan with HWA/Direct Energy- I would much rather deal with a LOCAL company that has ONE phone number than having to call multiple 800 numbers, only to be put on hold for hours upon hours waiting to speak to someone who can't even pull up the correct account and or set up service. Chapman H&AC is clearly the answer and I would recommend them to anyone. The fact that they advertise on Query & Schultz AND Butler Basketball make it even more of a no brainer!

Two years ago we were told that our furnace was too rusted to tune-up and needed to be replaced. Chapman told us that there was a normal amount of rust for a furnace the age of ours, but that our furnace was fine. The tune-up cost $89.

They are excellent and have gone above and beyond for us. They are very professional and great to work with. We would highly recommend and we would definitely use them again.

They are great! Prompt, friendly and affordable!

Chuck was fantastic - he came in, listened to the diagnostic steps I had taken so far, and was able to quickly find a hidden issue with a piston gasket in the water softener. Not only was this something I wouldn't find in a million years, he was able to find and repair it within an hour.

I have Chapman service my heating and cooling system 2 times per year. Yes sometimes things have to be replaced. I have always trusted Chapman with the service year after year. Their quality of service is very professional and the prices are competitive.

I called them (Saturday morning), and they sent a service tech named Chuck to my house in about 90 minutes. Chuck was knowledgeable, personable and professional. He found a clogged condensation check valve that was allowing the condensate to back up into the combustion chamber, and upon my request, bypassed the little canister. I don't know why they provide that when a simple drain line with a single loop in it does the same thing with no chance of clogging. He also reset some of the dip switches for a more efficient burn process, and replaced a line filter. He also offered to flush the internal lines or teach me how. Since it was another $153 I asked for the procedure, which he shared, and for about $60 I now have the pump and lines, and can now flush the system on my own once a year as suggested. I'm very satisfied, and impressed!

It went very well! Chapman did not install my heat pump/air conditioning system. The company that installed it did not live up to the level of service I expected so we parted ways. I went through another company before Chapman. All I want is for someone to come in and service my system and not try to sell my anything more than a regular service agreement (the company before Chapman would not even come back for any problems I had unless I signed an expensive contract). I may have even put in another review for Chapman, but since the service was extra excellent this time I thought I would write another one! Rusty was sent to my home and he went above and beyond the routine level of service. He explained thoroughly what he did or was going to do to the system to clean and service it. At one point I thought he was done in the basement so I put something in front of the door to take down and he ended up taking it down for me since he was going down there anyway! Then he was outside servicing the unit out there and saw that my dryer vent was clogged and cleaned it out! Wow! I am going to try and ask for him specifically next time. I do not expect anyone to do anything more than service my system so it was so nice that he was so helpful. I also picked this company because they do local charity work as a company. Not only do they have great customer service, but they also give back to the community as a company.

I'd give them an "A" for overall service and an "A" across the board. I will use them again.

They are knowledgeable and good communicators. They give me a heads up when there is something that could be going wrong so I can budget for it.

They are very prompt. Everything they have done has been excellent. They call and say when they are going to be here and they are always on time and courteous.

EXCELLENT. I always use Chapman, and here's the reason why: Every service tech is highly experienced and courteous. On August 15th, I had a tenant call me at 7:00 pm -- hot, humid and his a/c did not work. I always suspected the "on call" person is well, you take what you can get--but not so with Michael. This was after hours and Michael headed up to the far side of Carmel to get my tenant comfortable. I asked my tenant for feedback and he said on a scale of 1-10 Michael was a 10. Efficient and polite and got right down to the task. I am a property manager and always call Chapman for routine, twice-a-year maintenance AND all my emergencies. I have never once been disappointed. They do a thorough servicing, THOROUGH, not in-and-out in 10 minutes as some companies do.

Great. I’ve been using them for over 9 years. Steve Rosemeyer is the best HVAC tech in Indiana and I always request him. But in a pinch, I’ve used other techs and all did an exceptional job. 90

The problem was determined to be the disposal and a new one was installed quickly. Chuck C. and associate did a nice job and arranged the wiring protector in a better position that allows for more storage room under the sink. Chuck has done multiple plumbing jobs at my house over the past several years. He is always thorough and has a great attitude and manner. Regarding all of my HVAC jobs, the same applies to Steve and his work over the years. When you call for service, they are always easy to work with to get something scheduled.

Rusty was right on time and was very helpful with how to care for the AC unit and educated me on what the problem was and how he would fix it. He also told me which filters to buy and how often to replace them.

I have a maintenance contract with them and I can’t remember how much I spent on the contract, but there was no charge for that visit. They’ve been really good.

Customer was happy with the service provided.

They are outstanding. In terms of buying a new air conditioner, there was no pushy sales. They were concerned in finding exactly what I needed, and I did because I had some special needs. I liked the fact that I was able to pay for it over three years with no interest.

They come out twice a year and do a service for me.

They did exactly what they said and installed in one day. Looks Great.

I have had great experiences with them. Derrick, Brad and Chuck were exceptional. They called 30 minutes prior to arrival. They were very clean and neat. They were very cordial and trustworthy.

This is the 2nd time I used Chapman. The first I was 7 months pregnant in the dead of summer and our AC went out. Two other companies said we had to replace it, but Chapman filled the unit with coolant until a new part came in. They helped me get with my home warranty to cover the part, and did the job for a reasonable price which was great! The 2nd time we were having our electricity flicker on and off all night and finally it came back on but our Heater wasn't working. They came out and checked and found that we weren't getting enough power to have the unit kick on. They helped me talk to IPL to discuss the problem which ended up being an electrical issue not the HVAC. The techs were very friendly and even though $92 seemed high just to have them look at it and tell me it was the electricity, I would still have them back. I went ahead and purchased their HVAC service package to have the AC checked before summer and to have them back next fall for the Heater.