Champion Windows and Home Exteriors of Indianapolis

VERY GOOD EXPERIENCE. I EVEN INSPECTED A PORCH ENCLOSURE A COUPLE BLOCKS AWAY IN MY NEIGHBORHOOD THAT CHAMPION DID. THE QUALITY OF WORK SEEMED GREAT AND THE OWNERS WERE VERY HAPPY. I DID GO WITH A LOCAL CONSTRUCTION COMPANY DUE TO A LOWER PRICE AND PREVIOUS EXPERIENCE WITH THAT COMPANY.

THE SALESPERSON DID A VERY HARD SELL. HE PUT ON A GREAT DISPLAY AND PROVIDED A LOT OF INFORMATION ABOUT VINYL WINDOWS, BUT HE ALSO USED A LOT OF MISINFORMATION, SUCH AS COMPARING HIS WINDOWS TO COMPETITORS WINDOWS FROM 10 YEARS AGO. HE ALSO PUT ON A LOT OF PRESSURE TO MAKE A DECISION THAT DAY, AND OFFERED ME A BETTER PRICE WHEN I WAS INITIALLY RELUCTANT TO COMMIT. THE PRICES WERE HIGHER THAN THE OTHER QUOTES FOR VINYL WINDOWS WE RECEIVED.

SALES PERSON WAS NICE. PRICE WAS HIGH.

THE ONLY PROBLEM WE HAD, WAS WITH THEIR SUB-CONTRACTORS FOR THE CONCRETE WORK. THEY SPLASHED CONCRETE ON OUR BRICK WALL & THEN DENIED IT. THEY WORKED IN THE RAIN WHILE TEARING OUT OUR OLD SLAB AND MADE A MUDDY MESS OF OUR SIDE YARD IN THE FRONT AND BACK YARD. THEY TOLD US THEY HAD TO WORK IN THE RAIN BECAUSE THEY WERE RENTING THEIR EQUIPMENT AND IT WOULD COST THEM MORE IF THEY HAD TO RENT IT FOR A 2ND DAY. CHAMPION DID MAKE THEM COME BACK OUT AND FILL IN THE RUTS WITH DIRT & PUT DOWN SEED AND STRAW. IT WOULDN'T HAVE BEEN NECESSARY IF THEY HAD PUT DOWN SOME PLYWOOD WHEN IT STARTED TO RAIN. THEY ENDED UP HAVING TO DO THAT ANYWAY WHEN IT WAS TIME TO POUR THE NEW CEMENT, BECAUSE BY THEN IT WAS TOO MUDDY TO DRIVE THEIR LITTLE CEMENT MACHINE BACK THERE. CHAMPION WAS GREAT THOUGH! BUT, THEIR CONCRETE GUYS WE DIDN'T LIKE AT ALL.

THE WINDOW INSTALLERS DID A GREAT JOB IN REPLACING OUR WINDOWS. THEY CLEANED UP THE AREA AFTER THEY WERE DONE. VERY PROFESSIONAL.

THE SALESMAN PROMISED THAT THEY WERE GOING TO SEND CHAMPION EMPLOYEES, THEY SENT SUBCONTRACTORS DRIVING AN OLD BEAT UP TRUCK AND WEARING A SHIRT THAT ADVERTISED ANOTHER SIDING COMPANY, THEY SOLICITED ME TO HIRE THEM ON THE SIDE FOR OTHER WORK. THEY WERE VERY SLOPPY AND DID NOT SHOW UP ALL OF THE TIME. I CAUGHT THEM URINATING IN MY BACK YARD ON SEVERAL OCCASIONS AND THEY LEFT NAILS & CIGARETTE BUTTS EVERYWHERE. I HAD TO PHYSICALLY PICK UP THE TRASH AND NAILS FROM MY YARD EVERYDAY. I ASKED THEM TO CLEAN UP ONE TIME AND ONE OF THE GUYS SAID IT WASN'T HIS JOB TO CLEAN UP. I TRIED TO BE VERY NICE, BUT I WAS REALLY UPSET THAT THEY LIED AND USED SUBCONTRACTORS. THE SALESMAN SAID THE JOB WOULD INCLUDE SIDING THE ENTIRE HOME AND WRAPPING ALL OTHER EXPOSED AREAS IN ALUMINUM, WHICH WAS NOT DONE. ONE WINDOW THAT THEY INSTALLED WAS DAMAGED AND THEY SIDED RIGHT AROUND IT. THE MANAGER AGREED TO RESOLVE PROBLEMS BUT THEY HAVE NOT DELIVERED ON EVERYTHING WE AGREED UPON.

THEY WERE ON TIME, PRICE WAS GOOD, QUALITY OF THE WINDOWS IS GOOD, BUT FALSE PROMISES AND UNMET EXPECTATIONS REGARDING SOUND REDUCTION MADE US CANCEL THE REMAINING WINDOWS WE ORDERED. IN ADDITION, THE MANAGER AT THE LOCAL STORE IN INDY THREATENED COLLECTIONS WHEN WE DECIDED TO CANCEL REMAINING WINDOWS ORDERED DUE TO UNMET PROMISES. EVENTUALLY, THEY LET US CANCEL... ONLY KEEPING THE DOWN PAYMENT. WE DID NOT APPRECIATE BEING THREATENED.

I HAD A FEW PROBLEMS WITH THE INSTALLERS. THEY WOULD SHOW UP TO WORK AND THEN LEAVE TWO HOURS LATER. THEY NEVER SAID WHY THEY WERE LEAVING AND THEN I WOULD NOT SEE THEM FOR DAYS. I HAD TO CALL AND FIND OUT WHAT WAS GOING ON AND WHERE THEY WERE. THE BLINDS THEY INSTALLED WHERE DIRTY. NOT ALL THE MUD WAS REMOVED FROM THE DOOR FRAMES OR BLINDS. THE SERVICE PEOPLE EXPLAINED NOTHING TO ME OR TOLD ME ANYTHING. IT TOOK THEM A MONTH TO FINISH THE SUNROOM.

WE GAVE THEM A DEADLINE, WHICH THEY MET WELL IN ADVANCE. DAVID TENNENBAUM, WHO IS THE PRESIDENT, EVEN SHOWED UP AT OUR MEETINGS (WE HAD TO HAVE MEETINGS BECAUSE IT WAS SUCH A BIG JOB). HE GOES OUT OF HIS WAY TO MAKE SURE YOU'RE PLEASED WITH THE WORK.

THE SERVICE PEOPLE WERE GREAT, BUT THE SALES PERSON WAS TERRIBLE. HOWEVER, WE LIKED THEIR QUALITY THE BEST.

THEY CAME OUT AND RIPPED ALL THE WINDOW SILLS OFF TO MAKE THEIR JOB EASIER, AND IT LOOKS JUST AWFUL. AS OF NOW, THEY'VE COME OUT TO REDO WORK, IT'S STILL NOT DONE, AND IT STILL DOES NOT LOOK RIGHT. I STILL GET THREE INCHES OF WATER IN ONE END OF THE GUTTER THAT NEEDS A DOWNSPOUT WHICH THEY WON'T PUT IN. THEY'VE SENT ME OUT A CERTIFIED LETTER PUTTING A LIEN ON MY HOUSE. THE SALES REP WHO SOLD US THE PACKAGE IS WILLING TO GO TO COURT ON OUR BEHALF AGAINST CHAMPION.

I AM POA FOR MY DISABLED BROTHER. HE CALLED CHAMPION FOR QUOTE TO REPLACE WINDOWS. PRICE WAS $6,000. SALESMAN STARTED PRESSURING HIM TO SIGN A CONTRACT ON THE SPOT, EVEN THOUGH HE TOLD HIM HE HAD TO TALK TO ME FIRST. SALESMAN HAD HIM CALL ME AT WORK--TOLD ME HOW HONEST HE WAS AND HATED HIGH PRESSURE, THEN PUT ON THE PRESSURE TO THE MAX. SAID JOB WOULD COST MORE IF WE SIGNED LATER BECAUSE THEY WOULD HAVE MORE PAPERWORK. HA! TRIED MANY APPROACHES TO GET US TO SIGN. FINALLY GOT MAD, TOOK QUOTE & ALL SALES MATERIALS AND LEFT. I WOULD NEVER DO BUSINESS WITH THEM.

WE LIKE THE SUNROOM, BUT CANNOT SEEM TO CORRECT PROBLEM OF LEAKS WHEN RAINING. INSTALLED 1 YEAR AGO;COMPANY HAS BEEN OUT TO CORRECT 3-4 TIMES. DID REPLACE DOOR THAT WAS LEAKING, BUT STILL LEAKS. COMPANY IS RESPONSIVE, BUT WE'RE STILL FRUSTRATED. THIS IS A LOT OF MONEY TO PAY FOR A LEAKY ROOM. CHAMPION HAS WORKED TO CORRECT OUR PROBLEM. BUT HAS NOT YET BEEN COMPLETELY SOLVED.

THE GUY CAME OUT AND HAD ALL OF HIS STUFF, HE GAVE US A GREAT DEMONSTRATION. WE DIDN'T LIKE THAT HE PUT A LOT OF PRESSURE ON US AT THE END OF THE DEMO AND WOULD CALL US REGULARLY UNTIL WE FINALLY TOLD HIM WE HAD DECIDED TO GO WITH ANOTHER COMPANY FOR THE WORK. I DIDN'T APPRECIATE THE HIGH PRESSURE TACTICS... THEIR PRICE WAS MUCH HIGHER THAN OTHER ESTIMATES FOR A LOWER QUALITY OF MATERIAL.

WINDOWS TOOK SEVERAL WEEKS LONGER TO ARRIVE THAN WE WERE TOLD. WE HAD TO CALL THEM TO FIND OUT IF THEY WERE IN AND SET APPT. WINDOWS WERE FINALLY INSTALLED AFTER SEVERAL RAIN DELAYS. ONE WINDOW WAS NOT CAULKED AND ONE NIGHT LOCK WAS INSTALLED INCORRECTLY AND BROKE THE FIRST TIME THE WINDOW WAS OPENED. IT TOOK THREE CALLS AND A VISIT TO THE SHOWROOM TO GET THEM OUT TO CAULK THE WINDOW. THEN, SOMEONE ELSE HAD TO COME OUT TO REPAIR THE BROKEN LOCK. THAT TOOK 2 MORE CALLS. THEY DID NOT SHOW UP THE DAY THEY WERE SUPPOSED TO BE HERE AND I HAD TO CALL AGAIN TO GET SOMEONE OUT TO REPAIR IT.

HAVE WAITED THREE WEEKS AND HAVE NOT RECEIVED CALL BACK.

I AM HAPPY WITH THE JOB. THE OUTCOME WAS GOOD. THE SALESMAN AND COMPANY WORKED WELL WITH PICKING OUT THE COLORS. THE ONLY NEGATIVE WAS THE JOB LASTED TWO WEEKS LONGER THAN ESTIMATED. THE CLEAN UP AND QUALITY WAS VERY GOOD.

I HAVE USED THEM IN THE PAST AND HAVE ALWAYS BEEN HAPPY WITH THEM.

THEY HAD TO RETURN TO RE-CAULK THE WINDOWS

THEYVE DONE EVERYTHING THEY SAID THEY WERE GOING TO DO, THEYVE BEEN REALLY GOOD ABOUT EVERYTHING. WE ARE VERY PLEASED, THEY SEEM TO BE VERY PROFESSIONAL.

THEIR SHOWROOM HAD GOOD EXAMPLES OF THEIR PRODUCTS. I RECEIVED VERY GOOD QUALITY FOR THE PRICE--WHICH WAS MARKEDLY LOWER THAN COMPETITORS I INTERVIEWED. CHRIS WORKED VERY HARD TO STAY WITHIN MY STATED BUDGET. NO HIGH PRESSURE.

EXCELLENT JOB FROM FIRST PHONE CALL TO COMPLETION OF INSTALLATION. MY WINDOWS LOOK GREAT AND I AM VERY PLEASED WITH THE SERVICE THAT I RECEIVED.

THE PROBLEM IS IT TOOK 72 NOS & I WAS CONSTANTLY CALLING TO GET IT DONE & DEALING WITH VARIOUS EXCUSES. IT WAS AWFUL!!

ONE MANAGER WAS A HARD WORKER AND RESPONSIVE TO OUR NEEDS. HOWEVER, HE WAS SPREAD TOO THIN WHEN HANDLING SEVERAL WINDOW AND SIDING JOBS. I WAS TAUGHT THE CUSTOMER IS ALWAYS FIRST, AND IN THIS CASE I WAS LAST.

I CHECK WITH OTHER COMPANIES BEFORE HIRING THEM. I CHOSE THEM FOR THEIR COST. THEY WERE VERY GOOD.