Champion Windows and Home Exteriors of Indianapolis

I think they are dedicated and very worthwhile. Everyone we have dealt with has been very nice and trustworthy. They offer a 15 year warranty on any repairs and a lifetime warranty on any glass breakage. He told me if I had any additional problems that they would come right out free of charge.

It worked out very good. They were fast, on time, and they have very good response time. They did a good job and I was happy with the product.

The service was great. They were prompt, cleaned up, and the men knew what they doing.

It was wonderful. We really like Champion Windows. We are scheduled to have 4 more windows put in soon. We had a problem with one of the windows after about 5 years and with no question they came and replaced a huge window. It was very nice to work with a company that lives up to the warranty.

They were very good. Champion did what they said. I think it's extremely high-quality. It's one of few room that will add value to the house. We looked on Angie's List for them.

They were efficient. They got things done quicker than we thought. We have no complaints about their professionalism. I probably would use them in the future.

They are predatory and gouging in their price structure. When you challenge them on it, they'll start dropping their prices by half but they are still $3,000 or $4,000 dollars above a similarly priced window installed in a similarly timely manner. Their estimates ranged from $4,200 to $12,500. Champion gave a very good presentation but they are extremely high priced. Their presentation was excellent but they get you with the high price. They highball you then when you challenge them they come down but they are still higher than another contractor for a similar window. I never called them back. I am in sales, if you don't shop around they got you by the cojones.

I like their unlimited warranty. If something happens, they come right out and fix it. I have never had any problems with them coming out.

They are very good. They installed the windows quick and nice. They haven't had to come back yet.

We had our windows done by Champion and was really happy with the service. So when it came time to do the siding we chose to go with Champion again due to past experience with the windows, even though their price was higher than other estimates. The job seemed to be a relatively small one, but took several weeks to complete. The workers spent most of the day sitting in their truck. Once it was finally complete we identified several issues with the job. They came back out and fixed some of them. Since drug on for several months of calling them with the issues that we spotted, some of them issues that they had come out to look at before. We took pictures of everything to log all of our complaints. We were told that when replacing the fascia any wood that needed to be replaced would be, before being covered up by vinyl. This was done in the front of the house, but not in the back. This was one issue that we had them come back out for several times. On one of the trips out that just laughed and said that was not part of the job. What since does it make to put vinyl over wood that needs replaced? A few months ago we had our doors replaced by another company. The first thing they asked about was who jacked up our siding so bad. He pulled off two layers of vinyl over one of the doors. When we complained about the application of the initial job they just covered it up with another layer that wasnt any better. The door contractor was able to remove one layer and replace the second one and look 100 times better. Then we had a few roofing contractors out to get estimates on the roof, they had the same question of who messed up our siding. Both of them identified several other issues that we did not know to look for. When attempting to get this items addressed we got no response after the first calls back out to the house. Very dissatisfied with the price to quality ratio that we received. Expected much more than what we received. I tell everyone that I know that is looking to replace siding to avoid champion. Even though my experience with the windows were positive the experience with the siding has been so horrible that I would not recommend Champion at all. Because when it comes down to it, this is more of a customer service issue. This is just a start of the complaint. The above is the main portion story. The following is just a list: Not cleaning up after themselves (small, sharp pieces of aluminum left in backyard where dogs could get cut on) Not replacing the things that we were told would be replaced Horrible caulking, even admitted to by supervisor Used glue to try to hide mistakes Poor cuts in siding, do not line up Gaps in siding Bubbling and bowing, before they left job site Incorrectly measured cuts covered up with caulking Hiding first mistakes with second layer Contractor calling the house at 9 - 10 PM Detail work is horrible Big gaps in siding (will cause future problems) Supervisor disrespectful (especially when talking with the woman of the household) Was told they could not assist us further with our issues, when not everything had been addressed The main office in Indy was very rude when placing our calls Would not let us know who the next person we should talk to about our issues not being addressed

The installer was right on time, very professional and clean up after was excellent after the installation. Champion left stain if I ever need this for touch up in the future. I would use Champion again for another steel door between the garage and utility room. ( When I did price comparison around for other companies in September, they match/beat the price the other quotes given)

This was a very positive experience for us. Champion did what they said they would do. plan on removing window covering and giving access to windows.

It was fabulous. I was referred by a very honest service provider and this company did an awesome job.

The sales pitch was standard. Installation went smoothly and in a day.

They were able to accommodate my special requests and the installers cleaned up everything afterwords. They quality was good as well.

In 2000 I used champion for my patio room enclosure and when I started looking for new windows this year in my current home I called and found out my sales Lady Lisa Sears was still working there. That says a lot about a company when the sales person you had dealings with 12 yrs ago is still there. So I called up 4 companies for quotes and champion was not the cheapest by far. But they were 1 of two companies that were on the ball and returned my calls and stay in contact with me and answered all my questions.I narrowed my list down to 2 out of the 4 companies and I started with and when it came right down to is, Champion had the better warranty on their product for the nearly the same pricing. My windows were ordered and came in 3.5 weeks early. They called on 7/29 to set up an install date and they installed them on 8/1. The sub contractor they used was very nice and professional and did a great clean up job. Since I have been so happy with this company I have recently ordered my new entry doors from them.

the sales person was very quick to come and make the sales pitch and take measurements and get the order. He warned us that it would take approx 6 weeks to get the windows from the factory. It took much longer than that. I had to make multiple phone calls and there were no updates m the company as to what was going on with the order. Then when it arrived there was a further delay because the wrong part had been sent. After that they finally came and installed the basic frame and told us that the glas would come in later and they could not say how long it would be. I had to call the area manger and talk to him finally after his intervention, the work got completed 4 months after the order had been placed. After completion, a week later one of the windows came apart and the glass was loose so I had to call them back to fix that. This was one of the worst customer service experiences I have had and would think long and hard before even considering his company.

The work turned out well. I think they were pretty responsive and on time. They did a good job. They were very professional. They cleaned up after themselves.

I had no problem with the install or the time it took. My problem is with the company's responsiveness to a service call I placed over a week ago. We originally ordered the door with white hardware. It was shipped with nickel hardware. The installer said if we did not like it, we could have it replaced which we did about a month after the install. The new hardware lock sticks and is difficult to unlatch so I called last Tuesday to schedule service. I was told I would receive a call the following Monday JUST to schedule the service. I am still waiting for that call! I chose Champion because I had a window replaced by them a few years ago and was pleased with their service and quality. I am now starting to regret my decision to use them again. They have a decent product, but I expect more in customer service to support their product.

I have had windows replaced by another company in the past. I've been happy with their products, but not the pricing and sales tactics and wanted to look at another company. Plus it has been a long time since the other company got a really good rating here. I went to the Champion showroom in Fishers with an approximate measurement of my window. I asked to speak to someone, half expecting to be told that I'd have to make an appointment to have someone come to the house and do a 2 hour show and tell. I was very pleasantly surprised to be able to talk to a salesman, Ward, who was very professional and courteous and answered all my questions. I told him what I had, why I was looking at Champion, and what I was looking for. He showed me the type of window I was interested in and discussed in some detail, the advantages of their window and their company. I felt that he gave me an honest story and was not trying to pressure me into anything. He also showed me their warranty and gave me a tentative price based on what I wanted and the measurement I brought with me; with the understanding that he'd have to remeasure to make sure. I found this whole experience to be much more pleasurable than sitting through the two hour presentation at my house. I got all my questions answered, saw the actual window in operation, saw the warranty and received a quote all in about an hour or so in their store; very nice. He also told me about their current promotion and the discount I was getting. I went away to think about it and called him back in a couple of weeks to make arrangements for him to come to the house, do the real measurement and get all the paperwork done. During that two week time period he did not call me once to see where I was on the decision, which I appreciated. The real measurement was slightly larger than my quickie measurement and so the price was a little more, but I kind of expected that. We got all the papers signed and he said that now that I was a customer any further purchases would be eligible for a slightly larger discount. And I did have him quote me on another window that I will probably do next year to lock in that price. He set up a time the next week for the installer to come to do a final measurement. I was told it would be 3-5 weeks for my window to be completed. The man showed up when he said he would be there and did the final measurement in just a few minutes. Within the time frame promised I was called to set up a time to install my window. I was told that it would take 1-2 hours to install. The installer showed up on time and quickly removed the old window. There was some rot below that fortunately had not gone too deep and he repaired that. The new window was installed and the frame wrapped in about 2 and a half hours, but this did include his time to repair the rotted wood area. He put down drop cloths in the work area and vacuumed when he was done and cleaned up and hauled everything away inside and out. I am very pleased with the whole process from beginning to end and will do business with Champion again. I did give their pricing a B rating as these kinds of windows are expensive; and that's from anyone who makes these kinds of windows. Still it was less expensive than it would have been from the other company that I have used in the past.

I highly recommend Champion Windows if you have a need for replacement windows. Everyone there, the office staff, the rep & installers, were wonderful to work with! The installation took 2 1/2 days. The 1/2 day was spent with them cleaning the outside areas & a supervisor inspecting everything. Every day when I pull up to my home, I'm always surprised at the difference that windows can make with the home's appearance home!! My home was nice looking before, but the new windows with the trim have really added an extra touch of beauty!!

We were able to schedule a weekend appointment very quickly and the sales rep was right on time. He was enthusiastic about meeting with us however, the appointment took a very long time - and after 1.5 hours we had to end the appointment due to another committment. We did get a quick estimate and the sales rep told us there were discounts available but would not share any of that information unless we scheduled another appointment time for him to come out. We were not told when we made the appointment for the estimate that it would take such a long time. We have decided to use another company for the work.

I took some digital pictures of my windows I wanted to replace and printed them up. I then measured the approximate size and wrote those on the pictures. I went the Champion Window showroom to get some estimates. The estimate they came up with was much lower than I had guessed. They did give me a discount for coming into the showroom with that information. They gave me the time to think about the offer they gave me without a lot of pressure. They were helpful in providing me the information for me to make my decision. I just wanted windows that were energy efficient. As an added benefit, all my new windows will open for ventilation, something that none of my old windows did. One thing I did shortly after visiting was going home and scanning my windows with an infrared thermometer on a cold day and the surface temp was 54 degrees F. I then scanned some energy efficient windows in another house (non-champion windows) and came up with a reading of of 64 degrees F. If you are not sure if you should or should not replace, I recommend doing this. This is what influenced my decision to purchase replacement windows. I did seek other estimates, which were inline with the price that Champion offered, but some places had trouble getting a good estimate on my large picture window since it was a custom size. Champion has their showroom in their current location for a number of years, or at least as long as I can remember, so I feel that represents some stability in the company. Also, my sales associate worked for them for over 10 years. Since these were custom size windows, it took about 5-7 weeks. They were on target with that estimate. Once the windows arrived, I was surprised with how quick they were able to schedule me. They were able to give me the desired day I had requested. Dan and Dan came out to install the windows. They did a great job from start to finish and left the area clean and hauled away the old windows. I would use those guys again when I consider having other windows replaced. After the work was completed, I found one minor issue with a vent lock. I called Champion and they were out promptly and fixed it in a matter of minutes. Once that was resolved, I signed my certificate of completion. I am very pleased with these.

My first phone call placed to set up an appt for an estimate was handled very professionally. My rep arrived promptly and was very professional in his presentation. He answered my questions and set up my installation date at my earliest convenience. My installer arrived right on time. He worked on his own and did an extremely effficient job of removing and replacing my windows. There was a mix-up on one of the bathroom windows and my installer got in touch with my salesman quickly and rectified the situation. He installed the window he had until the correct window could be made. The only hitch in the whole process came when the installer(not my original one) arrived to install the correct window. The new window was cracked during the installation so I had to wait again for a new replacement which seemed to take longer than I expected. The 2nd installation went fine, and I've enjoyed my new windows. They have really improved the appearance of my home and cut my energy bills noticeably.

Everything went fine except the electrician. They did an outstanding job, we checked with three different company. Everyone is apart of the company except the electrician. The electrician said we needed a new box and then left without completing the job. I would not have this electrician back in my home.