CertaPro Painters® of Indianapolis

VERY NICE PEOPLE AND VERY NICE JOB. HAD TO REQUEST A LITTLE EXTRA CLEANUP AROUND THE WINDOW PANES, BUT THEY WERE PROMPT & RESPONSIVE. WOULD USE THEM AGAIN.

A TERRIBLE EXPERIENCE! THE SALES PEOPLE WERE VERY PROFESSIONAL, BUT THE PAINTERS WERE NOT PAINTERS. THEY WERE JUST HIRED HELP. I HAVE NEVER HAD SUCH AN AWFUL EXPERIENCE. THEY DID COME BACK SEVERAL TIMES TO TRY TO CLEAN UP THEIR PAINT SPLATTERS, ETC. WE HAVE WITHHELD $500 UNTIL WE SEE HOW THE PAINT BLENDS IN.

I HAD TO POINT TO THE PLACES THAT NEEDED PAINTING. THEY COULDNT UNDERSTAND ENGLISH.

THE QUALITY OF THE WORK WAS EXCELLENT BUT THE PROCESS BY WHICH TO HAVE THE WORK DONE WAS POOR. I RECEIVED THE ESTIMATE IN MAY. THE ESTIMATOR WAS PROFESSIONAL, WELL ORGANIZED WITH GOOD ATTENTION TO DETAIL. I CALLED IN MID JULY TO HAVE THE WORK PERFORMED THE LAST WEEK OF AUGUST WHILE I WAS HOME ON VACATION. THE ESTIMATOR STATED THAT MY JOB WOULD ONLY TAKE A COUPE OF DAYS SINCE MOST OF THE HOUSE IS BRICK/ SIDING. THEY CALLED TWO DAYS PRIOR TO PRESSURE WASHING THE HOUSE. THE PRESSURE WASHING WAS WELL DONE. THE PAINTERS WERE TO CALL THE FOLLOWING WEEK TO PAINT THE HOUSE. THEY CALLED AT 5:00PM ON THE THURSDAY AND WANTED TO START THE NEXT DAY. I INFORMED THEM THAT WE WERE LEAVING ON VACATION THE FOLLOWING DAY AND WOULD NOT BE AVAILABLE IF PROBLEMS OR QUESTIONS AROSE. I CALLED THE NUMBER THAT I HAD BEEN GIVEN UPON OUR RETURN AND NOONE CALLED BACK. I WAITED SEVERAL DAYS, THEN CALLED BACK. PATICK STATED THAT HECTOR WOULD START ON FRIDAY OR SAT. HE STARTED ON THE FOLLOWING TUESDAY.

THE CERTAPRO CREW DID A FABULOUS JOB ON THE ACTUAL PAINTING: THE EDGES ARE PRECISE, THE CORNERS ARE PERFECT AND I HAVENT FOUND ANY DRIPS OR THIN SPOTS AT ALL. THE PAINTERS ARE TRUE PROFESSIONALS. UNFORTUNATELY, THE SCHEDULING AND CUSTOMER SERVICE WERE AWFUL. THE SALES REP AND FOREMAN COULDNT AGREE ON HOW LONG THE JOB WOULD TAKE AND IT TOOK 4 PHONE CALLS TO FIGURE THAT OUT. IT TOOK 3 WEEKS AND 5 PHONE CALLS TO GET THEM TO COME BACK AND DO TOUCH UPS. THE CREW DISAGREED WITH THE PRICE ESTIMATE SO WE HAD TO RESOLVE THAT, TOO. THEY PAINTED 2 ROOMS WITH THE WRONG COLOR PAINT AND ALTHOUGH THAT WAS AN HONEST MISTAKE, IT JUST ADDED TO THE MESS. THEY GET AN A+ FOR THE PAINTING BUT AN F FOR ORGANIZATION.

OVERALL PAINT JOB WAS GOOD. JOB TOOK A COUPLE OF DAYS LONGER THAN ESTIMATED, BUT THIS WAS NOT A PROBLEM AS THIS WAS NOT A RUSH JOB. CERTA-PRO IS A FRANCHISE AND SUB-CONTRACTORS ACTUALLY DO THE WORK. SOME ISSUES WITH ESTIMATE BUT RESOLVED FAVORABLY WITH THE SUB-CONTRACTOR. TOWARD END OF JOB, PAINTERS SEEM TO HURRY TO MEET A DEADLINE FOR RECEIVING PAYMENT FROM THE FRANCHISE. AS A RESULT, THERE WAS CONSIDERABLE OVERSPRAY OF PAINT ON A ONE STORY SECTION OF THE ROOF. FORTUNATELY IT WAS ON THE BACKSIDE OF RESIDENCE, BUT THIS COULD HAVE BEEN EASILY AVOIDED. GOOD CLEAN UP OF AREA AND PROFESSIONAL TO DEAL WITH. SINCE THERE ARE MULTIPLE CREWS (SUBS), OTHERS WILL LIKELY HAVE DIFFERENT SUBCONTRACTOR. READ ESTIMATE CAREFULLY, PARTICULARLY ABOUT CAULKING AROUND WINDOWS AND DOORS, ESPECIALLY WHERE THERE IS ADJACENT BRICKWORK.

THEY RESPONDED TO THE CALL QUICKLY. JOHN WAS ON TIME AND PROFESSIONAL, BUT IT CAME DOWN TO PRICE AND I WENT WITH ANOTHER COMPANY.

DID AN EXCELLENT JOB - ESTIMATE WAS VERY GOOD, AND THEY WERE VERY GOOD AT GETTING THE JOB DONE. THEY CLEANED UP EVERYTHING AS WELL.

DID A GREAT JOB - FINISHED ENTIRE JOB IN TWO DAYS!! AHEAD OF SCHEDULE. GREAT VALUE AND SERVICE.

ACTUALLY HAD THIS WORK PERFORMED LAST FALL, BUT HAD TO CALL BACK FOR WARRANTY WORK ON THE RAILING PAINT JOB. PRIMER HAD FAILED, CAUSING PAINT TO PEEL SEVERELY OFF OF THE DECK RAILING. MARK ADDRESSED MY CONCERN WITH PROFESSIONALISM AND HAD A CREW OUT TO RE-DO THE JOB WITHIN A COUPLE OF WEEKS. LOOKS GREAT, AND IM PLEASED TO HAVE SELECTED CERTA PRO.

MY EXPERIENCE WITH CERTA PRO WAS QUITE POOR AND I WOULD NEVER USE THEIR COMPANY AGAIN. THE SALESPERSON WAS QUITE CONFIDENT THAT THEY COULD ACCOMMODATE THE JOB REQUESTED, WHICH INCLUDED A LARGE DETAILED CAULK JOB. THEY ORIGINALLY SCHEDULED THE WORK TO BEGIN IN MAY, BUT DID NOT START UNTIL JULY. THE CREW THEY SEND WAS NOT QUALIFIED TO HANDLE THE DETAILED WORK REQUESTED. I HAD A VERY DIFFICULT TIME REACHING THE APPROPRIATE PEOPLE TO RESOLVE THE ISSUE. THE JOB TOOK MUCH LONGER THAN NECESSARY. THEY DID DEDUCT THE CHARGE FOR THE CAULKING, SINCE IT WAS NOT TO MY SATISFACTION, HOWEVER THE ENTIRE EXPERIENCE WAS FRUSTRATING. I FELT MY JOB WAS TO BABYSIT THE CREW TO BE SURE THEY WERE DOING THE WORK REQUESTED.

THE COMPANY WAS VERY PROMPT IN RESPONDING TO MY EMAIL. THEY CAME OUT AND GAVE A QUOTE ON SITE. VERY PROFESSIONAL, CONTRACT FOR JOB WAS VERY DETAILED. WE DECIDED THE PRICE WAS TO MUCH AND ARE DOING THE WORK ON OUR OWN. I WOULD HIRE THEM IN THE FUTURE.

VERY RESPONSIVE, GREAT FOLLOW UP, ESTIMATE AT TIME OF VISIT W/LAPTOP, PROFESSIONAL REPRESENTATIVE & PRESENTATION. DIDNT CHOOSE ACTUALLY BECAUSE THE PRICE SEEMED TOO LOW. HAD 4 ESTIMATES & THIS WAS ABOUT 1/2 THE COST. WHILE THAT WAS A GOOD THING WE WERE CONCERNED ABOUT THE DISPARITY. MAY HAVE BEEN FINE THOUGH DIDNT HAVE TIME TO WATCH CONSTANTLY & FELT IT WOULD BE REQUIRED W/JUST A DISPARITY OF COST.

THERE WERE MISTAKES FOUND LAST SUMMER. THEY DIDNT COME BACK TO ADDRESS THESE ISSUES UNTIL THIS SUMMER. THE CREW DIDNT SEEM PROFESSIONAL, I COULDNT COMMUNICATE WITH THEM, & THEY SEEMED MORE FOCUSED ON SPEED THEN QUALITY.

QUICK TO RETURN CALLS. VERY PROFESSIONAL. GREAT JOB!

QUITE A BIT CHEAPER THAN OTHER ESTIMATES, DID GOOD WORK. VERY PLEASED.

VERY PROFESSIONAL. COMPETITIVE PRICES. FLEXIBLE WITH OUR SCHEDULES AND DID OUTSTANDING WORK BOTH INSIDE AND OUT. WORKERS ON BOTH JOBS WERE VERY SKILLED. CERTAPRO MADE THE WHOLE PROCESS OF ESTIMATE AND WORK DONE VERY EASY.

THEY DIDNT SPEAK ENGLISH VERY WELL. THEIR PRICE WAS THE BEST AND THEY WERE VERY PROFESSIONAL.

THEY WERE VERY PROFESSIONAL, VERY FAIRLY PRICED. REFERENCES, AWARDS, AND WHOLE PACKAGE VERY PROFESSIONAL.

THERE WERE TWO SEPARATE JOBS AND THE SECOND WASNT AS GOOD AS THE FIRST. I DID NOT SAY ANYTHING TO THEM, BUT THEY MISSED SOME SPOTS ON THE FENCE. I JUST THOUGHT ID TOUCH IT UP MYSELF. BOTH CASES THEY CLEANED UP VERY WELL..

IT WAS SUPPOSED TO TAKE 1.5 DAYS AND THEY WERE DONE IN JUST ONE DAY. THEY DID AN EXCELLENT JOB. WE ARE VERY PLEASED WITH THE WORK DONE, THEY WERE PROFESSIONAL, ON TIME AND DID WHAT THEY SAID THEY WOULD. WE WILL HIRE THEM AGAIN TO PAINT THE REST OF OUR HOME.

THIS CREW COMPLETED THE JOB IN TWO DAYS! THEY WERE POLITE AND NEAT. THE PRICE WAS MUCH BELOW OTHER ESTIMATES WE RECEIVED, BUT THE QUALITY OF WORK WAS MUCH BETTER THAN OTHERS WEVE HIRED. WE ARE VERY PLEASED WITH THEIR WORK AND WILL USE THEM IN THE FUTURE.

JOHN WAS POLITE & PUNCTUAL. HE MADE EVERY EFFORT TO MEET OUR NEEDS. THE WORKERS WERE EFFICIENT, QUICK & PROMPT.

THEY WERE EFFICIENT, QUICK, AND VERY RESPONSIVE TO ANY QUESTION OR ISSUE I HAD.

THERE WERE A COUPLE OF PROBLEMS WITH THE WORK. THE WORK CREW DID NOT UNDERSTAND THE WORK ORDER AND HAD TO ASK TWICE WHAT WAS SUPPOSED TO BE DONE. THEY INITIALLY THOUGHT THEY WERE TO PAINT THE DECK INSTEAD OF APPLY THE CLEAR WATERPROOF PRODUCT. THEY ALSO HAD TO BE TOLD WHAT THE WORK ORDER SAID REGARDING PAINTING THE FLOOR AND CEILING OF THE PORCH. THE PAINT COLOR CHOSEN FOR THE PORCH WAS MUCH WHITER THAN THE EXTERIOR OF OUR HOME. THE PERSON WHO GAVE US THE ESTIMATE MATCHED THE PAINT TO THE FRONT DOOR INSTEAD OF THE SIDING OF THE HOUSE. WHEN WE COMPLAINED ABOUT THE COLOR THEY WANTED TO CHARGE US $400-500 MORE TO RE-PAINT THE PORCH. WE SUGGESTED PAYING $200 TO RE-PAINT AND THEY REFUSED. AFTER WE PAID FOR THE WORK DONE THEY WERE EVEN MORE UNWILLING TO WORK WITH US REGARDING OUR DISSATISFACTION. IN RETROSPECT WE WISH WE HAD WITHHELD PAYMENT. SINCE THAT TIME THEY HAVE NOT CONTACTED US DESPITE US DOING A PHONE SURVEY WITH THEIR COMPANY HEADQUARTERS EXPLAINING OUR DISSATISFACTION.