CertaPro Painters® of Indianapolis

They did an awesome job. They were able to get the work completed in less than a week. They cleaned up great and the paint job is wonderful. I found the crew to be very professional and the owner, Mark, is a real pleasure to work with.

Overall, the paint was applied very well. There were areas that were left unpainted. They returned to paint them. There was a missing piece of trim and the contractor took it upon himself to cut the piece, install and paint it with out being ask to do so.

Very professional and high quality work. They sent a crew of three painters. The crew was very friendly, hard working and customer oriented (helping to move furniture, etc). During the work, a CertaPro manager stopped by and asked us how the job was going and gave us an update as to the schedule for completion. The manager also discussed the job with the crew to ensure that all requirements and quality levels were being met. This was the best interior painting experience that we have ever had! The entire job was completed in two days, although the second day lasted until about 7:30 PM. They were willing to come back the third day if it was inconvenient for us to have them stay later to finish the job. Before the painters left our home, they made sure everything was cleaned up and major furniture was back in place. We have lived with the paint job for three months and still have found no drips or skips! Everyone who visits our home compliments us on the beautiful paint job.

Extremely flexible in showing up mid day after closing of house. Painters did an excellent job worked clean and finished on schedule.

I was very happy. They had to send two crews, one for carpentry (the door install) and the other crew for painting. They were very professional, quick, and easy to work with. Both crews were prompt and were completed mid-day. They asked if they could have lunch in the garage, as they had brought their lunch. I was more than happy to oblige. I will certainly bring them back for my next project. I really felt like I got quality work at a very competitive price. Also, the pre-sale/proposal phase couldn't have been better. Erin was my rep and she was the best I've met yet at communicating with me and even called after the project was complete to ensure I was happy and that everything went smoothly.

They took care of everything and were pretty quick.

They were very fast, efficient and clean. They stuck to the estimate.

Pretty well. Jenna came on schedule to give bid. She explained at that time I could have an exact date & time to begin job. But then Jenna called back and changed 2-3 times date time job to start... and ended up w/original schedule. Then when painters came they seemed upset 1st day about amount of time they were given to do job and said it should have been bid differently in some areas. Areas Jenna and I had discussed were omitted from lengthy print out of bid that I had signed. So, I added back in some of the work I needed to have done (which had been discussed w/Jenna)which increased the final price from original bid. Garage paint did not cover properly and needs another coat... painters did say they would do 2nd coat free after spending 1-2 hours on phone w/certa pro office. wasted much time in my opinion. I did not have free work done as I wanted to have job done as bid. As a result job took 1 day more & cost more than bid.

Never got an estimate, they wanted me to wait three weeks to get one.

They painted the room last November and the paint is starting to fade and chip. In the beginning they did a good job. Now, the room looks awful and I have had to get estimates from other painters to come in and repair it as I cannot get a hold of Certa Pro. They did very good, its just the follow up. The product did not perform like they said that it would.Certa Pro returned to repair the above problems and did an excellent job. Hugo Falledo was very professional, and repaired the job better than I could have expected. If Hugo?s team would have done the job the first time. I would never have had to have Certa Pro come again. I would recommend Hugo for any future jobs.

Chris, the sales rep/estimator was on time, courteous and gave me a detailed proposal before leaving. The estimate was several thousand dollars less than one we had received earlier. We also met with Meridith, who consulted on color choices - all of which turned out well. The painters worked around our schedule and other workers at the house. They did a very good job repairing damaged plaster walls and ceilings, and the paint job was excellent. I would certainly hire again.

Excellent job. They were very thorough, and spotless.

The initial painting and wall prep of the work was not done well. But, the company has a warranty program. So they came out and completely fixed the work. Overall I would still recommend the company. I think a lot of the quality depends on the crew. Just be sure to get a good crew and it will work out well. I have used them also for 2 prior painting jobs and had no issues.

This company is very professional but their prices are a bit higher than other quotes we got for the same job.

We were very pleased overall. The quality of the work and professional nature of everyone we worked with at Certa were top-notch. They have a well-earned reputation of professionalism and reliability. I would definitely use them again.

Very well. The estimate was promptly prepared, and communications were effective. The painters were attentive, careful, tidy, and very willing to accommodate any questions or suggestions that I had. My wife and I were very satisfied.

Good overall experience with interior painting. I would use them again.

Very responsive. Lots of good information and very professional. The sales person gave me a folder with a printed estimate that even included a photo of my house. The folder had information about the company and products, but also included a copy of their insurance and warrantee information. This company knows how to present. They were definately the lowest estimate I received! I went with a different painter only because I felt more confident when an owner/painter actually gave me an estimate, as opposed to a salesperson who was honest that he did not do painting for the company.

When I called, they responded very quickly. He was professional and looked around. He gave me an estimate. He was very friendly and responded well to my questions. But, I decided not to hire them.

Jose and his staff did an excellent job. They were very professional and respectful.

They were just so professional. They knew I had already selected a color of paint, but they used a different brand. They were very good, however, of matching the color that I had selected. They were extremely professional and courteous.

The painting crew was on-time and efficient. The quality of the painting was very good. Where there were areas of questionable quality/coverage, they responded quickly to correct and then to check my satisfaction.

Brad Loheide (Residential Sales Consultant) answered all my questions and emails after our original meeting. Anthony Parsons (On-site Supervisor) and his crew did a good job with the entire project. Anthony acted as translator to assure workers knew what needed to be done. He also made sure the job was done to our satisfaction and corrected any concerns we had. An error in ceiling painting of the Bathroom resulted in the whole room needing to be painted. Anthony took care of getting the paint and completing the job without further cost to us. Anthony came back and fixed a wall not coated twice after job completed. Anthony did a thorough walk-through and crew cleaned up very well after the project was completed.

Very good customer service department. Initial representative was very professional and responded very timely to questions and concerns. Overall, painting was good, however, some items needed touch ups. They came back very quickly to do that.. Very professional.

THEY SUBCONTRACT THE JOB. THIS MADE IT HARD TO COMMUNICATE WITH THE WORKERS. (THEY DID NOT SPEAK ENGLISH VERY WELL).