CENTURY 21 & Associates

unknown

Mary Lou Gordon's office staff was helpful however our experience with her was less than ideal. We chose her since she was endorsed by Dave Ramsey but we were very disappointed. As a bare bones selling realtor, she was acceptable but we had many complaints. She was difficult to contact, didn't disclose time limits on offers on our house, posted pictures of our house online that she knew were washed out and not attractive (we assume she didn't notice this? WE bothered her to get them replaced), incorrect info on our house specs, and she was short and curt. As first time home sellers, I think we needed a lot more guidance than Mary Lou was willing to offer. We should have known more about selling a house than we did to use her as an agent. When she told us 1 day after an offer was made that she needed to know our response within hours, we asked why so quickly and she said the time limit was approaching. Being inexperienced, we didn't know about time limits and she never told us we had one when briefing us on the offer the day before. Her response to my concern about this communication: I assumed you knew there was a time limit. Basically all she did for us was put out house online, fielded phone calls (though not promptly as the buyers later told us), and that's it. We had to push to get a house brochure made, push to get counter offers submitted before the time limit expired, call her for info and it was stressful for us! We even had to deal with her partner since she was busy all day (up to the hour before an offer was due) and would not return our calls or e-mails to make sure she had received our counter offer response. Granted, some of this was due to our inexperience. However, buying a house 2 months later with a different realtor was a breeze!!! So I'm pretty sure it wasn't all us!!! We were very glad to be done with this realtor and will not be recommending her to anyone.