CENTRAL ACE HARDWARE

I purchased a heater from them for my bedroom and it didn't turn on. I returned it to him and I wanted an in-store credit. He told me that he can't give the credit but he can replace the heater. The one he replaced it with had the packaging all torn up and had been taped together and it was the last one he had. When I got it home I couldn't get it to turn on either.

Ace assembled, put gas and oil in mower. When started, it "missed"/didn't run smooth. I was told, "That'll go away as it breaks in." Used the mower once on small lawn-less than 30 minutes.-and it still ran rough. Brought back first time and was told (Dan) it was because of the gas I put in it. I told him it was still the gas they put in when I bought it. Was told to put fresh gas in. Still ran rough. Nine (9) days after the initial purchase, I brought it back and wanted an exchange. I was told (Dan) that store policy wouldn't allow it, that "It was running when you took it", and I should call the mower manufacturer's 800 number and talk to them about warranty/repair. I called Ace Hardware Corporate HQ - Ace Corporate handled it well. District Mgr. said the manager on duty didn't recall this incident occurring (a few days previous) and by day's end I had a phone apology (Dan) but no exchange: only a refund. Discovered Dan was the mgr. Ace Corporate spoke to.

EVERY TIME I WALK INTO ACE HARDWARE, THE PEOPLE THERE ARE SO HELPFUL. YOU NEVER GET THE KIND OF ATTENTION AND LEVEL OF EXPERTISE AT OTHER STORES THAT ACE IS ABLE TO PROVIDE. ACE TENDS TO HAVE HARD-TO-FIND STUFF THAT OTHER STORES DON'T CARRY BECAUSE IT DOESN'T SELL WELL. THEY MAY BE SMALLER, BUT THEY ARE ALWAYS MY FIRST STOP WHEN I AM LOOKING FOR SOMETHING.

THE SERVICE IS OUTSTANDING. THEY GREET YOU AS SOON AS YOU WALK IN & ARE VERY HELPFUL IN FINDING WHAT YOU WANT, OR IN FIGURING OUT WHAT IT IS THAT YOU NEED FOR A CERTAIN PROJECT.

THIS IS A VERY FRIENDLY, KNOWLEDGEABLE, AND WELL-EQUIPPED HARDWARE STORE. I NEVER GOT INTO JUST BROWSING A HARDWARE STORE (I HATE THE BIG-BOX PLACES), BUT MY WIFE AND I LOVE TO STROLL THROUGH ON A SUNDAY.

GREAT EXPERIENCES FOR YEARS. DISAPPOINTED WITH THE ATTITUDE OF BETH WHEN I WASN'T CALLED WHEN SCREEN WAS READY. ALSO, AT CHRISTMAS TIME, I BOUGHT A TREE AT ACE & NO ONE TOLD ME ABOUT REGISTERING FOR THEIR CARD TO ACCUMULATE POINTS. I'M NOT SURE WHEN THIS CARD BEGAN, BUT I'VE SHOPPED THERE FOR YEARS. A CUSTOMER COURTESY OF SUGGESTING I APPLY FOR THEIR CARD PRIOR TO SPENDING $25. WOULD HAVE BEEN NICE. PRIOR TO THESE MINOR INCIDENTS, ACE HAS BEEN HELPFUL & FRIENDLY.

I LOVE GOING TO MY LOCAL ACE HARDWARE STORE. THEY ALWAYS CHECK TO SEE IF YOU ARE FINDING WHAT YOU ARE LOOKING FOR. THEY TAKE YOU TO WHERE IT IS, HELP YOU MAKE DECISIONS ON WHAT IS THE BEST COURSE OF ACTION AND JUST ARE ALL ROUND HELPFUL. OCCASIONALLY I'LL GO IN AND EVERYBODY IS BUSY HELPING SOMEONE, BUT THAT IS THE EXCEPTION TO THE RULE. WHEN I WANT INFORMATION, IT IS TO ACE I'LL GO AND TRUST THEIR ANSWERS BEFORE ANY OF THE BIG CHAINS.

EVERY TIME WE GO TO THIS STORE WE ARE ALWAYS GREETED BY FRIENDLY SERVICE PEOPLE WHO ARE KNOWLEDGEABLE ABOUT THEIR PRODUCTS. THEY TAKE TIME TO EXPLAIN ABOUT A PRODUCT IF WE HAVE NEVER USED IT BEFORE. THEY SHOW US THE GOOD, BETTER AND BEST PRODUCT EVEN IF IT ISN'T THEIR PRODUCT. WE ARE GLAD THEY ARE IN OUR NEIGHBORHOOD. WE SHOP THERE OFTEN.

I USE THIS CENTRAL ACE HARDWARE WHEN I HAVE QUICK-TRIP ITEMS AS THEY ARE VERY GOOD ABOUT HELPING YOU IMMEDIATELY UPON ENTERING THEIR STORE. HOWEVER, I PRIMARILY USE THEM WHEN I NEED EXPERT ADVICE OR KNOW-HOW EXPLANATIONS. I FIND THE REPS AT OTHER CHAINS ARE (USUALLY) NO MORE THAN HIRED HANDS TO WORK THAT DEPT. THEY HAVE LIMITED KNOWLEDGE WHEN YOU CAN FIND SOMEONE. THE ONE FAULT I FIND AT THIS PARTICULAR ACE IS THEIR SELECTION IS SMALL AND THE PRICING IS MUCH HIGHER THAN THE PREVIOUS 2 STORES. HAVE NEVER HIRED ACE FOR AN OUTSIDE JOB.

MY EXPERIENCE WITH THIS HARDWARE STORE IS LIMITED ONLY TO PURCHASES AND SEEKING OF ADVICE AND HELP WITH THEIR PRODUCTS/MERCHANDISE. IT HAS ALWAYS BEEN A PLEASURE TO GO INTO THIS STORE AND I RECOMMEND THEM POSITIVELY. THEY HAVE NEVER DONE ANY WORK FOR ME EXCEPT TO DO SOME SCREEN/GLASS REPLACEMENT IN THEIR STORE.

ACE HARDWARE EMPLOYEES ARE GENERALLY KNOWLEDGEABLE AND HELPFUL, AND SHOPPING THERE IS USUALLY PLEASANT.

EVERYONE AT THIS STORE IS VERY NICE AND HELPFUL. NO MATTER WHAT YOUR QUESTION, SOMEONE THERE CAN GIVE YOU AN ANSWER.

THE PRICE ABOVE IS A TOTAL OF MONIES SPENT THIS YEAR TO REPLACE BROKEN WINDOWS AND SCREENS. I HAVE USED THIS HARDWARE STORE SINCE THE 80'S, AND THEY HAVE YET TO FAIL ME. IF YOU HAVE ODD ITEMS IN YOUR HOME, THEY WILL HAVE IT. I HAVE ALWAYS BEEN HELPED AS SOON AS I ENTER THE STORE. THEY HAVE REPAIRED MY IRREGULAR FITTING SCREENS TO PERFECTION, MY IRREGULAR WINDOWS, AND HAVE YET TO MAKE A MISTAKE. I ALWAYS SHOP HERE, UNLESS I NEED REGULAR ITEMS. THE PRICES ARE SOMETIMES PRICEY, BUT GIVEN THE UNUSUAL ITEMS I AM BUYING, IT IS WELL WORTH IT.