CARPET SERVICES UNLIMITED BY BRAD HAMEL

The job went just fine. We always use this company and have not had any problems. We will continue to use them and suggest their service to others.

The installation was average to below average in quality. Too many errors were made along the way, such as failing to mix planks of the pre-finished hardwood from various boxes to avoid noticeable color changes when starting a new box. My biggest disappointment was just recently (Feb. 2011). The carpet in one room has apparently started to come loose from the tack strip - resulting in a noticeable bulge running through the middle of the room. I called the office and explained my problem to the person on duty, who said he would discuss it with Mr. Hamel and then call me back. Two weeks later I had not heard from anyone, so I called again. The employee did eventually call back this time, only to tell me that their work is only guaranteed for 12 months. He said there would be a trip charge, plus an additional charge based on the yardage, plus an extra charge if they had to move furniture. I told him that I had spent well over $12,000 and that I would think the job would last longer than a year. I said this was a very small area (the loft) and it probably would take less than half an hour to repair. It made no difference. Overall the quality of this job has not equalled the price paid. Be aware that "you're on your own" after 12 months. UPDATE: Today I had the carpet problem fixed by the Angie's List highly-rated Brown's Floor Covering. Upon inspection their employee said the carpet had been installed incorrectly and the backing had been damaged by folding and creasing (not treating it carefully). I was told that normally the original installation should have lasted for about the life of the carpet....if done correctly. It took less than 45 minutes to repair and restretch the carpet, and the cost was about half what the other company wanted to charge. The Brown's employee even took extra time to explain what I could do to make my carpet last longer, and moved the furniture and vacuumed the room at no additional cost.

HE SAID I DIDN'T HAVE ENOUGH CARPET AND TOLD ME I NEEDED 27 YARDS FOR A 14 FT BY 13FT ROOM. IT WAS A RIDICULOUS! THEY REALLY DIDN'T KNOW WHAT THEY WERE DOING. I ENDED UP NOT USING THEM AT ALL BECAUSE OF THEIR LEVEL OF INCOMPETENCE.

I COULD NOT ALLOW HIM TO SCREAM AT ME OVER THE PHONE AND THREATEN ME WITHOUT DOING SOMETHING. I JUST WANT TO MAKE SURE THAT NO ONE ELSE HAS TO LISTEN TO THIS ABUSE. THERE WAS ABSOLUTELY NO REASON FOR IT.

THEY WERE ON TIME, VERY REASONABLY PRICED, AND CLEANED UP WELL AFTER THE JOB. HIGHLY RECOMMEND.

VERY PLEASED WITH SERVICE, LAID CARPET

HIRED FOR CRPT INSTALL. MEASURED WRONG-TOO SHORT. VERY RUDE, THEY DIDN'T CARE. THEY ASKED THAT NOONE BE IN HOUSE. YELLED AT HER WHEN OTHER CONTRACTORS WERE THERE. THE TWO INSTALLERS WERE NICE AND CLEAN CUT THOUGH.