CAREFREE SPAS

Staff is always friendly and knowledgeable in answering any questions we might have. Definitely our favorite go to for any of our spa needs!

We scheduled an appointment slightly over a week ahead of time. Carefree had told us they wanted someone to be home to teach us how to use and care for the spa. I took the day off of work in order to be there. The spa is located in a new house that we had just purchased, we have not yet moved in. I got to the house at 10am to fill up the hot tub at their request and waited for them all day in the new house. At 1pm, they left a message saying they would be there between 145pm-150pm. GREAT! 230pm comes around, no one. I called to inquire and left a message. My husband called and left a message for the maintained guy, then called the company to inquire where he was. At around 302pm we got a text message saying that they were held up at a previous job, but were done and on their way. At 5pm, we called back.... no response. We called again at 6pm, again no response. At 605pm we got a text message saying they ran into a lot of problems and would just have to come the next day. I don't know if the worker was high, distracted at the other job, but you don't give a 5 minute time window not show up, then promise you will show up, only to not show up again. My husband called to ask for another employee to come out the next day, but we were promised that Theo was reliable, but was just really busy the day before. The next day, miraculously they did show up. They refilled the hot tub (as they said some of the water leaked out overnight). THEY LEFT THE HOSE ON!!! The hose was running all night, the whole next day. Simply overflowing the hot tub, overflowing the deck, water seeping in under the deck/house/sunroom. We are only lucky that we caught it within a day. We don't live there, could you imagine if we would've have caught the leak for weeks? What if we were away on vacation? We called multiple times to speak with a manager, but had a very very tough time getting a hold of anyone except a secretary. Finally, a manager called us back the next day with a very curt apology in passing. He apologized for the WEATHER? SERIOUSLY??? Serious damage could have occurred because of their negligence of leaving the hose on. Hundreds of gallons of water overflowing on our house/deck/sunroom!!! They didn't offer to come out to evaluate any damages or offer any concessions. They then proceeded to give a laundry list of what could potentially be wrong with the hot tub without fully being able to evaluate it. They refused to give us an estimate, but said they would only be able to tell us the cost of parts and labor. I STRONGLY URGE ANYONE WHO IS EVEN THINKING ABOUT USING THIS BUSINESS TO STAY FAR FAR AWAY!!!! They are completely unreliable, unable to get in touch with, negligent and don't take responsibility for their actions. I also think they are able to cheat people out of money by raking up an enormous bill without giving an estimate. I will be reporting them the to Better Business Bureau for their poor business practices.

Terrible!! First they no-showed after saying they were on their way then no-showed again. Then when finally showing up left the hose running and flooded everything then refused to take responsibility. I’d rather not have a hot tub then give this company any business.

Spa had major plumbing leak, likely from freezing last winter. Probably due to my incomplete draining last fall. Carefree spent several manhours over three visits finding the leak and raising the tub to get at and replace the broken piping. After refilling to see if leak was fixed, I found another small leak that Carefree could not have noticed, since the tub was empty for their repair work. I was able to easily fix that. Spa now fixed and working correctly. Carefree readily honored a 10% coupon that reduced the final cost. Service was timely and efficient. As with every service in today's economic world, I wish cost was less. But understandable, considering time spent. Overall, very pleased with the work.

We stopped by the store on Pendleton Pike just to check models and pricing for a future purchase, and the sale they were having was too good to pass up. The salesperson we talked to was very knowledgeable about the product and wasn't pushy at all. We ended up spending a lot less than we thought we would. Delivery and set up went very well. We had some issues with the electrical on our end, but the crew walked us through what to do to get everything started. They even called to check on us to make sure everything was up and running and walked us through start up over the phone as well. No issues after 2 months and we are very happy with our purchase.

They stand behind their product. They are very knowledgable and helpful. I would recommend to anyone that is in the market for a new hot tub. Any questions that we have outside of whats in the manual they are more than willing to help with.