CAREFREE SPAS OF INDIANAPOLIS INC

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good

Frank was very helpful in by answering all of my questions and helping me find the spa that meet my needs.

TECHNICIAN WAS ON TIME, AND EFFICIENTLY DIAGNOSED THE PROBLEM & REPAIRED IT QUICKLY. WORK WAS UNDER WARRANTY, BUT THEY CHARGED $45 PLUS TAX FOR WARRANTY SERVICE.

INSTALLATION PERSONNEL WERE EXCELLENT. SPENT THE TIME TO PROVIDE MORE THAN ADEQUATE/STRAIGHTFORWARD INSTRUCTIONS ON SPA MAINTENANCE.

I HAD NO CONFIDENCE IN HIS OPINION, AS IT DEFIED LOGIC. A FAST TALKING TYPE WHO CHARGES TOO MUCH IN MY OPINION. SEEMED ARROGANT IN HIS ATTITUDE. WILL NOT CALL THEM AGAIN. DIDN'T CALL TO SAY HE WAS COMING.

WE PURCHASED A SPA AND THEY KEPT US AWARE OF WHEN IT WAS ORDERED, WHEN IT WOULD BE DELIVERED, ETC, IN A TIMELY MANNER. THE MAN WHO CAME OUT TO DO THE ACTUAL INSTALL DID A GREAT JOB CUSTOM-STAINING THE OUTSIDE OF THE HOT TUB. WE LOVE THE SPA NOW THAT WE HAVE IT AND DON'T KNOW WHY IT TOOK US SO LONG TO GET ONE. MY ONLY COMPLAINT WAS THAT, SINCE WE WANTED A CUSTOM STAIN ON THE TUB, WE WERE TOLD TO BRING THAT STAIN OUT TO THE STORE A WEEK OR SO BEFORE IT WAS TO BE DELIVERED. I DID SO ALTHOUGH IT WAS ABOUT 35 MILES OUT OF MY WAY. THE DAY THE SPA WAS DELIVERED, THE INSTALLER HAD THE UNOPENED CAN OF STAIN WITH HIM AND SAID HE WAS GOING TO STAIN IT ON-SITE. WHEN ASKED WHY I HAD TO BRING IT OUT TO THE STORE AHEAD OF TIME, HE SAID HE DIDN'T KNOW BUT THAT HE ALWAYS STAINED THE SPAS ON-SITE AND THERE REALLY WASN'T ANY REASON TO DO SO, YET SALESPEOPLE ALWAYS TELL THE CUSTOMERS TO DO IT.

I DIDN'T FEEL LIKE THEY WERE TRYING TO SELL ME EXTRA THINGS THAT I DIDN'T NEED. THEY LISTENED TO WHAT I WANTED AND THEY DELIVERED. I COULD HAVE PURCHASED SOMETHING CHEAPER, BUT I REALLY LIKED THEIR PRODUCT AND WARRANTY. OTHER PLACES I WENT TO PUT A HARD SELL ON ME AND I DIDN'T APPRECIATE THAT. I FEEL THIS WILL BE A VERY RELIABLE PRODUCT AND WE ARE VERY PLEASED WITH THE PURCHASE AND EXPERIENCE.

PURCHASED A GREAT SPA. SALES PEOPLE VERY HELPFUL. BOUGHT THE SPA THREE YEARS AGO. ALL SERVICE BOTH PARTS AND LABOR COVERED FOR 5 YEARS. THEY RESPOND QUICKLY AND NEVER QUESTION COMING FOR A SERVICE CALL. LOVE MY SPA.

unknown

INSTALLED SPA. LOW SALES PRESSURE, HIGH QUALITY SPAS.