CALICO CORNERS

From start to finish, the job went smoothly. I purchased their fabric, placed the order to recover a new ottoman that needed extra cushioning. It came back well within the estimated time, and it looks awesome! Just in time to give my Dad for Father’s Day. Thanks, Calico!

They are excellent and don't pick up the furniture until they are ready to work on it. I would absolutely use them again.

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I purchased 10 custom pillows. It took over 6 weeks to get them. I picked them up just before Christmas. 4 of them were perfect. However, 6 of them were not. 4 were light blue and 2 were aqua. All 6 had dark beige zippers. I complained immediately and was told that this was an industry standard. When I pointed to other pillows that were on display I was told that they were "custom" pillows. For what I paid, I thought I had ordered "custom" pillows, since my other pillows all had zippers that matched the their colors. The store personnel were rude and said there was nothing they could do. They told me to take the pillows and they would contact the owner "Barb". Two days later when I called the store I spoke with a very arrogant woman (who it turns out she was the owners daughter). She said she would have Barb call me. I should not use the pillows until I had spoken with her. (That was 4 days before Christmas). When Barb did call, she told me that they would replace the zippers. I did not want these pillows to be torn apart and pieced back together, I wanted new fabric and to have them remade, since that is what I paid for "First Quality" not "seconds". She refused! I told her that was not satisfactory and I would return the pillows for a complete refund. I also, said I thought that was counter productive, since I had spent a significant amount of time selecting the fabric colors and the style. A day or so later she called me to say that she would reorder the fabric and remake the pillows. The store called just before the end of the year stating the fabric had arrived and that I should return the pillows. I was skeptical about why they needed to have them back before the new ones were ready. I did comply with the request to return the old pillows, but I put a black "X" made with a Sharpie on the inside seams of each pillow, to be sure that I was indeed getting new fabric and new pillows. I went in to pick up the "new" on 1/17/17. Barb was there and came out to speak with me. She told me that these pillows had been completely remade and that she had to go to a different store to purchase the zippers. I unzipped the newly remade pillows only to find the "X" that I had made still on the inside. When confronted her with this information, she continued to lie and say that the pillows had been completely remade with all new fabric. The owner of this store lacks integrity. The personnel portray the same arrogant attitude of the owner. Even when caught in an obvious lie there they stuck to their story that the pillows had been remade with completely new fabric.

Calico Corners made some luxurious pillows for our couches. They were all done custom for us using fabric our designer helped us pick out. They match the house and couches and they're so awesome my roommate has a habit of falling asleep on them every night. They're easily the best pillows in the house and while I'm not a professional or anything they feel very high quality and I believe will withstand any abuse the dog or cat can give it. They're very comfortable and the staff was very easy to work with. I would definitely purchase more goods from Calico Corners Indy.

Since the piece of furniture would not fit in my car, my first question was whether they could pick up and deliver. They said no, but that that should not be a problem, since for a fee they could send someone out to measure and make a template for the cushions. Satisfied, I dragged my husband in with me a week later and we spent almost an hour with a lovely designer who estimated the amount of fabric needed, we picked out the fabric, and we paid the fee to have a measurer come out. I was contacted two days later by someone who told me to expect a call from a particular person who would come out to measure. Three weeks later we still had not heard from that person and were heading out of town for a long weekend, so I called the store and had to leave a message saying that we'd not heard anything, but that we were leaving on Thursday and returning on Monday. We returned to find that our call had been returned on the day we left, so I called again and left a message. When I still had not heard anything the following Wednesday (five weeks after our original visit, four weeks after the order had been formally placed) I went into the store, cancelled the order, and had my measurement fee graciously returned. I don't know how this got lost in the shuffle (and neither does CC.) I appreciate that the measurement fee was returned without question.

I had a good experience at first. My associate was hard working and seemed on the ball. Once the final product was in and installation happened we had big problems. First the installer isn't precise and installed the shades and rods off center. He also did not use mollies when going into drywall. Then I had my one-way traverse rod installed. The bracket that CC supplied was a black bracket - fine if completely invisible to the eye - but not fine on a one-way traverse with custom drapes hanging from it. To make matters worse, the installer used screws that did not come with the bracket and are screws that you would find in your garage. I know this because when the installer came back to install rods I purchased from a different vendor, he was about to use those same ugly screws on the one-way traverse instead of the matching screws. CC sticks by the black bracket and claims that their customers use this bracket all the time and a black visible bracket with a silver rod looks just fine. Note that the black bracket was not shown in the store as an option nor was I told that a black bracket would be used that does not match the rod. The bracket is also not on the Kirsch website. The store did refund my hardware purchase. However I would never return or tell my friends to go there. In trying to find a new rod to meet my simple needs I was given different advice on how many support brackets I would need, if I could use C-rings, etc. I do not think the staff there are fully educated in design principles and their products. I also had issues with the construction of the shades which they fixed. CC was a cheaper alternative to another drape provider that I used previously for a different room. I learned that you get the service that you pay for. I will also say I purchased the replacement rods from a different drape provider in Westfield and they had a much better price for the same rods.

The staff were all helpful and spent as much time as I needed. The upholstery looks good but the wait was long and the total cost seemed expensive. I don't know how it compares with other vendors.

Called to request a refund on a portion of the unusable fabric. They are unwilling in good faith to offer any kind of refund for the unusable fabric. Poor customer service! Beware! Also note, since the Indy Calico Corners store is a franchise, you can't return your fabric to corporate or go to another Calico Corners. Purchase online with corporate or a store that is owned by corporate. Best bet is shop elsewhere in Indianapolis.

They did a good job. My friend owns the store. He has got variety of selections. His expertise in terms of understanding what fabrics works best in which situation. They have good sub contractors when they have to have other things done that'll be in their capacity. I've been using them for thirty years.

It was a very fast turnaround time. However long they told me it would take, they ended up getting it done a lot quicker. The price was a little bit more than what I would have paid someone else but, they did an outstanding job. I would use them again.

I am pleased with the final product, but the process was a bit of a hassle. Their on-staff decorator, Liane, is very professional and gave good suggestions for the design of the valances. She came to my house (at an additional fee) and measured the windows. My sales consultant, Angel, was also accommodating. The downfall of the store is its store manager, Linda. Linda was unable to explain basic pricing for the creation of custom valances, and she was extremely unpleasant. I objected paying the installer an extra $55 'trip charge' on top of the $180 installation fee, and Linda not only refused to waive the charge, she could not itemize or otherwise explain how they arrived at the installation fee. Liane contacted me later and agreed to waive the extra $55 charge. The installer was very professional and worked quickly. I would consider using them again if I did not have to encounter Linda the manager.

I picked out the fabrics and the designer came out to help me decide on which colors to go with. The work was done in a week and a half and I would hire them again.

They did a very good job!

THE PRICE INCLUDES FABRICS AS WELL. FOR A SMALL ADDITIONAL FEE, THEY WERE ABLE TO PUT A RUSH ON MY CHAIRS, AND I HAD THEM BACK IN A WEEK. EXPERT ADVICE MAKES SELECTION AND JOB COMPLETION SO EASY.

THE GAL WHO HELPED MY HUSBAND AND I, EDIE, WAS FANTASTIC. SHE HELPED US, ROOM BY ROOM, CHOOSE SEVERAL FABRICS FOR OUR NEW HOME. SHE WORKED WITH US USING A PAINT DECK THEY HAD IN THE STORE. SHE SUGGESTED DIFFERENT PATTERNS AND EVEN TOLD US ABOUT AN UPCOMING SALE WE COULD TAKE ADVANTAGE OF. SHE COULDN'T HAVE DONE A BETTER JOB!! THERE'S ABSOLUTELY NO COMPARISON BETWEEN CALICO CORNERS AND OTHER FABRIC STORES. THEIR PERSONAL ATTENTION IS OUT OF THIS WORLD. EDIE'S HELP WAS COMPLETELY OVER THE TOP...I'D ASK FOR HER NEXT TIME I GO TO CALICO CORNERS...

WONDERFUL!!!!