Busy Bee Movers Inc

It was a great experience. James and Jeff were professional and careful with all my "stuff". I have a lot of antique furniture and glass shelving and trim and I never once worried about any damage. They thoroughly wrapped everything they carried, they really cared. They worked constantly and the move went faster than I anticipated. TEAM JAMES AND JEFF!!!!

They were fantastic, quick, efficient, none of my furniture got damage, very polite and on time.

Very bad. After they left we discovered that they broke the frame of a lazy boy couch in two places. It was ruined. The cost to replace it was $2,500. It was about 4 years old. They wanted to reimburse us $120. There were other defects that I didn't even complain about - chips in wood. You should NEVER use this company.

damaged 2 items and did not compensate for damages

Had multiple issues during move. 1. Unable to take bed frame up the stairs. I was told didn’t fit. My husband and I measured and were able to take it up the stairs. 2. Water line drain not punched out for washer. I had to call service to get done. 3. No tools to take apart table. My husband had to leave work early because did not have pliers or socket wrench set to dismantle table 4. Dining Table scratched badly and chunk out of end taken. 5. Dining room cabinet and tv stand scratched. 6. Ceramic crockpot broken. 7. Dents and chunks on newly painted walls. 8. Trash and cigarettes left by where they were worked.

Our experience with Busy Bee was GREAT! Matt, the owner, worked with us from start to finish to get all scheduled and coordinated. He gave us tips on how to make our time less so our cost would be down. Very honest and helpful. The guys were on time and did NOT mess around! No was NOT in their vocabulary! All of the guys were respectful, accommodating, and put the customer first! James did a great job "ring-leading" the crew, and boy does he know how to pack a truck! Bill was a workhorse from the beginning to the end. Kenny was always going above and beyond to be sure we were completely satisfied. Hollis was always able to lift things like it was nothing and able to help arrange my shed to maximum capacity! All of the guys had a great work ethic and a great sense of humor too which made it less tedious on us. I would highly recommend Busy Bee for great service at a great price!

I chose this company based on there use by a relative 10+ years ago. I must say things must have totally changed. The movers were fantastic to work with. The owner is not good to work with. Overcharges for a move that other moving companies beat at a fraction of the cost. Yet I was desperate and was taken advantage of on the pricing. Items went missing. Tried to get this settled and never did as the owner doesn't care about his reputation obviously or they would have done something to rectify the situation.

Matt wasn't the friendliest person when first speaking to him, but they were the most reasonable quote I found at the time and the reviews were decent. He originally quoted me 495 for our love until I asked for a flat rate and them he tacked on another 100 dollars. I was not pleased but it was still the lowest price. I asked before the move if he would give me a discount on the hourly rate and made sure to ask that it was a discount on the hourly rate I was quoted for the first move. I called back to schedule the second move and he quoted 30 dollars an hour more than he originally told me. After I asked he honor his word from the previous move he said he could take 10 dollars off and that's it. He said he was sorry if I misunderstood him putting the blame on me for his lack of follow through. Thankfully I found a better rated company to give me a quote twenty dollars an hour lower than his "discount". While the movers did a nice job as they were very quick and careful with our belongings, I don't feel that Matt was upfront and willing to provide good customer service. I will not be using Busy Bee Movers again because I do not trust their owner.

I had decided not to do a review of this move. Just let it go. However, every day I walk by another scratch, ding, etc. and the disappointment just won't go away. This makes the 8th time I have hired Busy Bee to assist me in a move. Residential and Business combined. This is the 1st time I have ever been disappointed. Almost every piece of furniture, including file cabinets, desks, & chairs, received some new nick or scratch in this move. (Busy Bee themselves have moved this same furniture a few times before with NO damage.) None of the damage was significant enough to file any claims or make a federal case out of it. Just enough to disappoint. I gave Busy Bee a "C" because of the notion society has the C is average. This company used to be way above average and to me, average means I could have had amateurs do the same job. For some reason, unlike past moves, no padding was used when moving the furniture. Even the furniture dolly was bare. Just plain wood and carriage bolts. The one I own for general use is carpeted to prevent incidental scratches. Why wouldn't the pros use carpeted dollys, or have padding of some sort. They used to! I noticed things seemed different from the original call to schedule the move... but I relied on past experience to rest assured everything would be fine. I was uneasy enough to call again a couple of days in advance. I was assured the crew would be on site and on time... which they were... but the phone call still had me uneasy until they actually arrived. All this leaves me wondering if the company has changed ownership or philosophy because it does not feel like the same company I dealt with before. I decided to do this review to get this off my chest and to share the experience as Angie's List says they want us to. 7 times before I've used this company with 120% satisfaction. #8... not so much. I doubt if there will be a #9.

When I contacted this company by phone the person I spoke with could not give me some basic information including how much it would cost me to have this company move a few items. I am not going to give out a blank check

I should've known by their "B" rating on Angie's List there would be issues. All I wanted was an honest, professional move of half my belongings from Greenwood to Columbus, Indiana. Unfortunately, that didn't happen. I originally spoke to Matt and told him exactly the things I needed moved to my parent's home in Columbus. A dining set, kitchen table, patio set, desk, leather chair, nightstand, mattress and 15 small Uhaul boxes. No tvs, no bedroom suites, no appliances, no sofa. He gave me an estimate of 450 which was close to other estimates I had received and very fair. I scheduled for a Friday move. The crew of two, Ottis and Jon arrived on time at 8:30am. Initially, the two were slow but I understand they're moving heavy furniture and didn't feel the need to be on their case. Immediately Jon lets me know they're going to take a "Subway" break but will make sure to take it off my bill. This on top of their already allowed breaks. Later, Jon asks me if he can have two dumbells I had thrown away in the trash. Yes, he was rummaging through my trash. Not the most professional behavior when the customer is paying 109 dollars an hour. Nor the most comforting. Once in Columbus, things continued to go downhill. It was Jon's first week on the job. He wouldn't stop trying to socialize and the pace slowed down even more. He talked so much and worked so little. Next came the smoke breaks. Jon informs me they were taking smoke breaks but would not smoke in my parent's house. As if that was ever an option. So instead, they took their smoke breaks right behind the open truck with my furniture in it. When the move was finally over, I was charged 7 hours for a total of $796.19. This company is so dishonest. Starting with Ottis charging me for 45 minutes for the seven mile drive from Busy Bee to my Greenwood home. I don't mind paying travel expenses, but that's excessive especially when you're paying by the hour. When I questioned Ottis, his response was "You can call Matt, but he won't do anything." He was right. Matt's crew know how to take advantage of the customers without consequence. Well, I did call Matt. He asked me why I didn't call him earlier so he could send me another crew. I guess this was my fault. Maybe it's common for him to send multiple crews, but I didn't have that much stuff. Matt informed me he's been in the business for over twenty years and knows what he's doing. I believe him. I just don't believe he knows what his crew is doing. If he did, my 800 dollar bill would have been much closer to his 450 estimate. When I brought this to his attention, Matt informed me that Ottis said I had more things than I originally told him. This is a flat out lie. I didn't have a single box extra. Not one. The dining table was even disassembled for them. Remember, that Subway break? It was never taken off my bill and Ottis seemed surprised that Jon even told me about it. Bottom line, if you can't trust the estimate, you can't trust the company. Going from $450 to $800 is completely dishonest. I can't be more clear that the amount of items I had did not increase one box. Ultimately, Matt refunded me 80 dollars which covers the 80 tip I gave the Marlboro men. Yes, I tipped them 10% for a job poorly done. The next day, one of my parent's neighbors says to me, "I hope you weren't paying those guys by the hour. They seemed pretty worthless".

Excellent. I called Matt @ Busy Bee Movers roughly 7 to 10 days before I needed to move. I got LUCKY...he had a last minute opening and was able to fit me on the day /time I needed. I need 2 guys (movers) for roughly 6 to 7 hours for a local move from an apartment to my home. The two guys arrived 20 minutes early. They were courteous and worked their butts off from start to finish. My wife and I helped some but these guys were fantastic. In hindsight I probably should have asked for / paid for three people/movers but I will definitely call Matt @ Busy Bee. Good people, hard working and professional!

We moved our son and his two roommates into a new home. All three of the them are autistic and do not like change. I explained this to Matt when I booked his company explaining it was important to move the guys quickly and with as little disruption as possible. The crew that arrived on time was great. They were professional, fast and efficient. They acknowledge all three of the 'guys' in a respectful friendly manner. They were able to move the entire household and set up at the new address in less time than estimated saving the 'guys' money which is important when you are dealing with fixed incomes. The crew answered the few questions we had with ease and courtesy. They went the extra mile as far as I am concerned in helping us make the transition from one household to another smooth and easy.

In my initial call with the owner, he mentioned what I would be looking at cost wise to be $280. He said they would be there around noon-2 pm latest and would call on the way. My roommate and I had everything in the living room ready to move out the door by 10 am. By noon I called to get a time estimate. The owner (who answers the phones, not part of the crew) said closer to 2:30 they are finishing a job. By 2:30 I called and he said they're running behind, closer to 3:30. By 4:00 I called he said they just got done and are grabbing some food and will be up. At 4:50 I called and he said they were picking up a 3rd guy. We were beyond disappointed as we had an event at 7:30 pm that we specifically told him about about. We also had the freight elevator blocked out from 2:30-4:00. They showed up at 6:40. The move out was quick. They had two guys and someone in the truck covering everything, plus my roommate and I worked the entire time as well, so we had a lot of man power. Took 45 minutes to load up the entire place, down three flights of stairs. We then went downtown, and obviously someone else had the elevator. We worked with the people moving that they would take it up, unload, send it down, we would load, take it up and unload on our floor, send it down, etc. We finished getting everything in my new apartment at 9:30. Overall, the move was efficient. The crew was fun to talk to, and wanted to get done just as bad as us. They were very appreciative of the extra help we were supplying, as if it was just two guys, we would have gotten done well past midnight. We gave them a very hefty tip and they were extremely thankful. However, the communication on arrival time with the owner was disappointing. I'm sure if he was part of the crew it would have been different, but he is behind a desk. The quoted price was why we went with him and was well off. I was shocked we did not get any discount either from being 6 hours late AND giving the movers two extra bodies. We did the same amount of labor they did. I'm glad it was all moved, and it got done, but I do feel cheated and extremely disappointed that there were no concessions after that. However, nothing against the actual crew, they were just doing their job and working hard and have no control of the pricing, as they called the owner to get the final price at the end. I wish I could rate the ownership and crew separate.

2 guys came over with a truck and started loading the truck. We packed all small items around the homebefore hand and they disassembled the furniture and TV stands and other big items and wrapped with cloting pads. It took around 5 hours to load all items into the truck and headed to Birmingham AL. They mentioned the delivery in the AM next day and they arrived around 9 AM and unloaded items and placed furniture and boxes desired places in our new home. All the furniture found to be intact and move was very pleasant and guys were awesome.We're very satisfied and I would definitely hire them again in the future if I ever need moving services.

I (Stephanie C.) used Busy Bee Movers Inc. to pack up my 1BR/1BA house. They worked quickly, efficiently, and professionally. James and Mark were AWESOME! They completed the job 15 minutes early (there wasn't any down-time!) and without ANY mishaps. . Even though they worked fast, they were careful with my belongings. They were very respectful and I was overall extremely pleased with the job.

Called 30 minutes prior to arrival time. Two movers showed up and instantly starting loading up the truck. Very friendly worked fast. Everything was in one piece and nothing was broken. Utilized the same company over 10 years ago and had the same quality and experience.

It went well. A piece of hardware from one of the beds was missing when they were putting the beds back together, but they found something else that worked and made sure it was secure.

Moving went well. They were very speedy and did a great job.

We needed a sudden move when our home sold unexpectedly. They were able to meet our last minute request. The movers were patient (we had never used professional movers) and worked tirelessly. A small complaint was that they did leave some items behind that we had to deal with before we could lock up the home- we are not sure exactly why they did this and it did cause us some stress. I would not lower their grade from A to B for this, but if B+ was an option for overall satisfaction I would have given them that. They arrived at our apartment the next day at the appointed time and unloaded items to both our apartment and to a storage unit. They were able to pack more items into the storage unit than we ever imagined. They delivered what they said they would and our items arrived in the same condition as loaded.

This is my mother's Angie's list account- my name is Jodi Hale. When we called Busy Bee to schedule the move it was because I used them for a previous move (10 yrs. ago) and they did a great job. Price was fair and the move was complete in about 4 hours. However, this move was a very different experience. When we called to schedule the move, one of the first questions we asked Matt, the manager, was, "Do you offer storage?" The answer we were given was, "yes" and we were told it would be 200 per month. On the day of the move at 7:30 am Matt called my husband to make sure he had scheduled the storage facility. He had not, because we were told that Busy Bee would provide the storage. Since it was the last minute, the move being scheduled for 8:30, my husband went ahead and arranged storage at the facility Matt suggested he call- this was a 20 minute drive from my home (time for which we paid our movers their hourly rate) and $285 per month- higher than the rate of the many facilities closer to our home that we had contacted as we shopped around before scheduling our move. Price and location of the storage facility aside, we would have chosen a different moving company entirely because offering storage was one of the amenities we were seeking from our moving company. When I spoke to Matt the following day, he claims that he told my husband they "recommend a storage facility" but do not offer storage. The movers informed my husband during the move that they would have to charge us 20 dollars per television over 32 inches. This information was not presented to us prior to their arrival, and would certainly have been pertinent information for us to know, considering our household has several televisions over 32 inches... When I contacted Matt the next day to express my dissatisfaction he stated, "You should have known because you used us 10 years ago, and it was on the contract your husband signed." The first part of his statement is too ridiculous, and yes it was on the contract, the one that was presented on the day of the move. Not helpful. The movers themselves were courteous. However, one of the movers told my husband it was his first day on the job- Matt denies this. However, it was evident that the other mover had to constantly direct the "new" guy, which didn't help the speed of this "paid by the hour" job. The movers were not able to get all of our stuff into the truck they used. We didn't even move any appliances. We paid them by the hour as they tried to rearrange things to get them to fit. We ended up having to move 3 SUV and 2 car loads of our own stuff to my mom's house because they couldn't fit it in the truck (to be fair, this includes the tvs we would not pay to have moved..) *When scheduling the move, my husband told Matt the square footage of the house and that it was 3 bedrooms, so the movers had the information they needed to be prepared. Matt's response to this was, "Well its the same truck we always use." Before it was all said and done, the move took 8 hours, plus the 1.5 hours we were charged for the movers to drive from Indy to Fishers for our move (at least we were warned about this charge in advance). We spent our entire budget for the move in this first half (we will still have to pay to move from storage to our new home in a week), and we had to arrange our own storage and do some of the labor. As I've already mentioned, I called Matt the next day to give him the run-down on our experience, and ultimately to ask him to make it right. Matt was not at all apologetic. He had an excuse or argument for each thing I reported, and basically put the blame for all of our issues on us. In the end he offered to take 5% off the second half of our move and give us a different crew. LOL. no thanks. Ultimately, his response, or lack thereof, to the series of issues we dealt with is what lead me to write this review.

The move went very well. The movers were professional and quick, and everything was well taken care of.

The three-man crew arrived on time, and they had the items from storage loaded into the truck in under an hour. After driving to our house's location, they got to work immediately and unloaded all items very efficiently. The guys were friendly, courteous, careful, and hard working. The move was complete in under 4 hours, and the crew chief allowed me to inspect the inside of the truck for any missed items before we settled the payment. I would use Busy Bee again, and I would recommend them to others for affordable, professional moving services.

The movers did a great job. Our storage unit was not very well packed as we had to move in a hurry and it was just my husband and I taking multiple loads over. They did a great job unloading the storage unit and loading onto the van in the most secure way possible. None of our stuff was damaged, and they were very quick at the job. Unloading went fine as well. They did make 2 small nicks in the wall when moving in the couch, but we probably would have done the same if we were moving it ourselves. Only compliant was that the guy I first talked to about price confirmed like their website said that they would price-match quotes from competitors of equal BBB rating. When we were finally ready to schedule a move date he did not want to honor that rate because they were busier then when I first spoke to him and did not need the business as much. He did come down on price, but did not quite match the other price I had.

Great company, I have used them 3 different times and not a bad experience yet. I highly recommend Joe and Josh (professional, listened to my concerns and worked fast without being careless).