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40 years of trusted experience
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Reviews
3.934 Reviews
Showing 1-25 of 34 reviews
Richard H.
10/2024
pool cleaners
+ -1 morequality of the pool was good. Needed to replace the pool heater and Burke's price was too high. I asked if he would matter the price and was hung up on. The owner Jeff Burke is very hard to deal with and that's putting it mildly.
Description of Work: He built the pool
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Vickie P.
11/2015
pool cleaners
+ -1 moreThey were supposed to put my own chemicals in pool while on vacation. I get home and have 6 gallons of chlorine left. 12 gallons were gone and my neighbor used two--boxes and bottles were both gone when got home. I saw on my bill I was charged for 10 gallons chlorine and soda ash. I did not have soda ash so that cost was fine. However, I was charged $63.50 for chlorine that I did have and that they used. After three calls of which I was called back only once-(owner/manager would never talk to me)-I was told the guys couldn't find chlorine so they didn't use mine, but they found the other chemicals. They had to walk right past the chlorine to get to the other chemicals. My neighbor had to put 2 bottles chlorine in as pool was turning. When questioned neighbor if they disposed of rest of chlorine bottles that were gone they said no they didn't see them. Someone is lying to company as I was charged for chlorine that I provided. They still owe me $63.50.
Description of Work: Supposed to put my chemicals in pool while on vacation.
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$171
Heather & John C.
10/2013
pool cleaners
+ -1 moreThe work was great. I like that they were prompt. They told us when they were coming. They came and did what they said they were going to do. They have done a good job with it. I think their price was fine compared to the other companies.
Description of Work: Burke Pool Co. closed our pool for us.
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Yes, I recommend this pro
$900
hill H.
07/2013
pool cleaners
+ -1 moreClay, the service technician, is a wizard. Innovative and efficient.
Description of Work: Trouble-shooted our pool failing pump and impeller. Installed a new pump and valves for our pool. Jeff Burke provided sound advise on the best correction.
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Yes, I recommend this pro
$1,300
Ronan M.
01/2013
pool cleaners
+ -1 moreThe service has always turned out fine.
Description of Work: They do ongoing maintenance for me. They open and close the pool.
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Yes, I recommend this pro
Sabine & Brian Q.
10/2012
pool cleaners
+ -1 moreThey are very good. They don't leave you hanging--they call you back right away. They are very efficient and really well organized. They take care of any problems very promptly. The cost is worth it--it saves the frustration of messing with those pool issues yourself.
Description of Work: I use them for pool service every summer, paying on a monthly basis.
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Yes, I recommend this pro
$400
RICHARD & SUE D.
09/2012
pool cleaners
+ -1 moreThey keep the pool pristine. The men are friendly. Anytime there is somthing to fix, they do a really good job fixing it and it lasts a long time.
Description of Work: They built our pool in 1999 and installed the hot tub. They come out to do regular maintenance twice a week.
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Yes, I recommend this pro
DONNA E S.
07/2012
pool cleaners
+ -1 moreOverall, the process took longer than hoped, however, we are very pleased with the results. Burke Pools installed equipment powerful enough to propel water through the jets with a fairly forceful stream. And the skimmer actually seems to skim. We haven't had an inground spa before, however, we had an in ground pool at our last home. The equipment used for this renovated spa is very much like our pool equipment. After reading about the lack of power with in ground spas versus free standing spas, we were prepared for minimal jet action, however, this equipment seems to really push water. We are satisfied with the work and hope to have many years of use for our investment.
Description of Work: We contacted Burke Pools to restore an in ground gunite hot tub that we acquired with our new home. The tub plumbing had been dismantled and the heater and pump removed some 10 years ago, and the entire spa was covered over with decking. My husband opened it up and removed the decking and supports. Burke Pools came out and ran diagnostic tests, repaired the minor issues, ordered all necessary parts to get it up and running, and put the broken puzzle back together again.
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Yes, I recommend this pro
$6,000
Alfonso A.
04/2012
pool cleaners
+ -1 moreBurke Poll Company recommends the use of another company called "Aquatic Enclosures" for the care of my automatic cover. They are also very good and reliable. I have always wondered if this company is also owned by Jeff Burke because it has the same mailing address. I just have never asked Jeff when I see him.
Description of Work: OK, I admit it: I am not the typical pool owner. I am an Infectious Disease doctor and thus I am very aware of hat happens when the water from a swimming pool is not perfectly clean and free of microorganisms so ever since my pool was built, I personally take care of it, administer the chemicals weekly, measure chlorine, PH, hardiness, etc, contents every other day and make sure that my pool is in pristine condition. I have been a customer of Burke Pool Company for several years now. I live in Zionsville and my pool was built and used to be serviced by Terri Pool company but about eight years ago I decided to not use them anymore because of poor quality of work, terrible customer service and very expensive prices. This is when I first contacted Jeff Burke and asked him to take care of my pool and he continues to take care of it to this date. Jeff and his people are corteous, professional and very nice and honest. They are always looking for the customer and always provide good quality propducts and good quality service. Jeff is a straight shooter and he will tell you with honesty if any work needs to be done in your pool, the automatic cover, the equipment, etc. Every year, around this time of the year, I ask Jeff to open my pool for the spring-summer. This year the opening was more expensive than usual because they had to do extensive tile work in the pool and also they replaced the ignitor of the pool heater. Perhaps the only negative feedback that I have is that over the last few years I have noticed that the prices of their services have gone up significantly, much beyond inflation changes so that their services are becoming less competitive. I hope this trend stops because I want for them to continue to take care of my pool. Overall though, I am happy with their services and I would strongly recommen this company to anyone seeking a reliable, trustworthy and quality company to take care of your pool.
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Yes, I recommend this pro
$1,700
Sabine & Brian Q.
06/2011
pool cleaners
+ -1 moreI pay about $400 a month for full service; he does whatever you need. He has been in business for a long time, he is very efficient and organized, and he knows the business well. The crew is very good and they are on top of things. They tell you what needs to be done or repaired and they make sure it happens. You don't have to keep after them, they are the ones reminding you.
Description of Work: Burke Pool Service takes care of my pool weekly.
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Yes, I recommend this pro
$400
ERIC P.
04/2010
pool cleaners
+ -1 moreOverall, the service went very well. I just liked all the people who work for him; the owner was very honest. I think it is a good company as well. The weekly maintenance is very good throughout the summer, shutting the gate and putting the electric pool cover on as we have smaller children, is something I appreciate.
Description of Work: We have been using them for a year for pool remodeling and maintenance. It was an inground pool remodel.
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Yes, I recommend this pro
SEAN B.
09/2009
pool cleaners
+ -1 moreI wasn't sure what to expect since the owner (Jeff) said on the phone that he's probably not going to be able to compete just on price. Soon after he showed up to my home (on time), I realized I was talking to probably the most reliable pool company owner in the Indianapolis area. He was completely straight-forward and explained the problem I was having with my pool (and the substandard work that was done when the pool was installed). The best part is that he suggested that although the coping was indeed damaged, it wasn't in horrible condition and didn't necessarily have to be replaced right away and that it'd save time and money in the long run if I did a little caulking myself and simply planned to have the work performed a few years from now. THAT, friends, is the sign of a contractor who is willing to do what's right for the customer rather than what's best for themselves! He still provided an estimate (should I still want to proceed with the work anyway). When I do want to proceed with the repair work, I know I'll be calling Burke Pools.
Description of Work: I called Burke Pools to request an estimate for replacing the coping around our pool (it was installed by Blue Haven Pools less than 2 years ago and is lifting in several locations).
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Yes, I recommend this pro
MS KAREN F.
05/2008
pool cleaners
+ -1 moreThey are very professional ,friendly and nice to have around. When they are here anything that needs doing gets taken care of. I would recommend them to anyone.
Description of Work: They come out and take cover off of the pool and clean the walls. This year they had to replace some lights.
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Yes, I recommend this pro
$200
Margaret Y.
05/2008
pool cleaners
+ -1 moreOwner has poor communication skills and lack of follow through on commitments.
Description of Work: I used this company last year for weekly maintenance and paid more than double the "service agreement" price due to expensive chemical costs and other added costs. I recently called to clarify what I wanted the company to do for my maintenance this year, and the owner became belligerent and hung up on me! I'm currently looking for another vendor.
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$1,000
ELAINE R.
09/2007
pool cleaners
+ -1 moreThey were scheduled to show up, and never did. My wife had to call twice to find out that no one was coming. They told us if no one had come yet, then they were too busy, and no one would be coming. I am now searching for another company to do business with.
Description of Work: They were scheduled to come do a closing on our pool.
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DEE & JONATHAN N.
08/2006
pool cleaners
+ -1 moreThe company did not clean the pool cover like they said, they would. I had them out a second time to vacuum as they didn't get it all the first time. They did not reconnect the chlorinator, I had a pump missing. They sent us an invoice, we paid on the 30th day, and received a nasty phone call from the owner; told him of my missing pump and the fact that the chlorinator was not hooked up he said he would not be doing business with us. I keep thinking they would be returning, they did not. This was a horrible experience. The price he charged was as much as I pay to open and close the pool for the season. Huge mistake!
Description of Work: Opened our pool. Had them come out and remove pool cover, and vacuum pool.
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$785
ANGELA M.
04/2006
pool cleaners
+ -1 moreThe above price was what we were charged just for the cleaning of our pool and spa. The cost of the chemicals were extra and were quite expensive. Overall service was poor. Burke's had a service agreement with the prior owner, and would not extend that contract to us at the time of renewal. First we were told that we would have to pay per service provided, then told that they really were not interested in providing service any longer because the system was so complicated and too far from their normal service area. This was a shock since they had been servicing this pool for the prior owner for more than 9 years and it was their label on the system upgrades/modifications which had been made to the original system. We were left in a lurch with no idea how to operate our system. If that were not bad enough, the rep was rude when he told me the owner didn't renew because the pool was basically a pain and he was glad to get rid of the responsibility. Not sure why they still send us mailers!
Description of Work: Weekly cleaning and chemical treatment of pool and spa.
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$80
MARY S P.
10/2005
pool cleaners
+ -1 moreTHEY OFFER A VARIETY OF PROGRAMS FOR SERVICE OF POOL WEEKLY. JEFF HAS COME TO THE HOUSE TO HELP US WITH PROBLEMS WE HAVE HAD WITH THE POOL WHEN HIS COMPANY WAS NOT EVEN INVOLVED WITH THE CONSTRUCTION OF THE POOL. LINDA HAS GONE OUT OF HER WAY TO HELP US, MANY TIMES SHE HAS HAD TO RESCHEDULE OR SEND ANOTHER CREW OUT, MESSING UP THEIR SCHEDULE JUST TO HELP US. THEY ARE TRULY A VERY SERVICE ORIENTED COMPANY.
Description of Work: THEY OPEN AND CLOSE THE POOL EACH SEASON AND DO WEEKLY MAINTENANCE ON THE POOL.
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Yes, I recommend this pro
Sabine & Brian Q.
08/2004
pool cleaners
+ -1 moreI HAVE USED HIM SINCE 1990. THEY ARE VERY EFFICIENT. HE IS VERY PROMPT AND VERY QUICK TO RESPOND. IF YOU PAY YOUR BILL ON TIME, YOU ARE ON THE TOP OF THE LIST, AS WITH ANY BUSINESS. HE IS PARTICULAR ABOUT HOW YOU TREAT HIS CREW. IF A CUSTOMER IS DISRESPECTFUL TO HIS CREW, HE WOULD NOT HESITATE TO CANCEL THAT CUSTOMER. HE IS PHASING OUT POOL CONSTRUCTION, BUT HAS A LOT OF EXPERIENCE AND MIGHT BE WILLING TO GIVE ADVICE. PRICING IS BASED ON THE FREQUENCY OF THEIR VISITS AND THE AMOUNT OF CHEMICALS NEEDED. THEY DO OPENINGS AND CLOSINGS, ALSO.
Description of Work: THEY DO OUR MAINTENANCE AND WEEKLY CLEANING OF OUR IN-GROUND POOL.
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Yes, I recommend this pro
06/2002
pool cleaners
+ -1 moreHE WAS FORGETFUL IN MY WANTS AND NEEDS AND HAD POOR COMMUNICATION SKILLS. ALSO POOR TROUBLESHOOTING SKILLS.
Description of Work: POOL MAINTENANCE.
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NAN L.
07/2001
pool cleaners
+ -1 moreCLEANED POOL- IT LOOKED AWFUL. MEMBER HAD THEM OUT TO REDO THE POOL AND IT STILL WAS NOT MUCH CLEANER. THEY TOLD MEMBER SHE WAS BEING UNREASONABLE.
Description of Work: POOL CLEANING
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JOSEPH W.
05/2000
pool cleaners
+ -1 moreHAD SET A DATE FOR THEM TO OPEN THE POOL FOR THE SEASON, THEY NEVER SHOWED OR CALLED. SO SHE CALLED THEM AND THEY TOLD HER THAT THEY WERE RUNNING A WEEK BEHIND.
Description of Work: NEEDED TO SERVICED...OPENED FOR THE SEASON
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VICTORIA R.
05/2000
pool cleaners
+ -1 moreHAD MADE AN APPOINTMENT FOR THEM TO SERVICE THE EXISTING POOL, CALLED DAY BEFORE THE APPOINTMENT TO SAY THAT SHE SHOULD TAKE HER BUSINESS ELSEWHERE AND THAT THEY DO NOT SERVICE THINGS THAT THEY DID NOT INSTALL.
Description of Work: SCHEDULED APPOINTMENT FOR
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FRED & LANI R.
12/1999
pool cleaners
+ -1 moreTHEY HAVE USED THEM FOR SEVERAL YEARS. ALWAYS DO A GOOD HJOB. SHOW UP ON TIME. DOWHAT THEY SAY THEY WILL WHEN THEY SAY IT.
Description of Work: WINTERIZED HOT TUB.
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Yes, I recommend this pro
KRISTINE C.
01/1999
pool cleaners
+ -1 moreDID NOT HAVE KNOWLEDGEABLE SERVICE PROVIDERS. UNABLE TO HANDLE PROBLEMS IN A TIMELY MANNER. LESS THAN HELPFUL ADMINISTRATIVE STAFF.
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- 1(current)
- 2
Contact information
5204 W 84th St, Indianapolis, IN 46268
www.burkepool.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
ClosedLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
Burke Pool Co is currently rated 3.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Burke Pool Co accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Burke Pool Co does not offer free project estimates.
No, Burke Pool Co does not offer eco-friendly accreditations.
No, Burke Pool Co does not offer a senior discount.
No, Burke Pool Co does not offer emergency services.
No, Burke Pool Co does not offer warranties.
Burke Pool Co offers the following services: Gunite Pool & Spa Installation, Manufactured Spa Installation, Water Feature Installation, Renovation Work, Full Service Maintenance, Leak Detection & Repair, Pool Openings & Closings, Vacation & Winter Cover Service, Supplies
Contact information
5204 W 84th St, Indianapolis, IN 46268
www.burkepool.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
Closed