Brothers Floor Covering Inc

The entire staff we dealt with was very friendly and knowledgeable. They have an enormous selection of flooring options and we happened to pick high end. Scotty installed the floor--he is a skilled craftsman and an artist. They notified us when there would be an extra amount added due to leveling a floor. We are extremely pleased--this is a once in a lifetime project for us. Also, Scotty gave us a tip for touching up the woodwork which was magical!

HE CALLED AND SAID THAT HE FOUND SOME SAMPLES AND THAT HE WOULD GET BACK TO ME, BUT HE NEVER DID. HE SAID THAT IF YOU DON'T HEAR FROM ME, CALL ME BACK. I WAITED FOR HIM TO CALL ME. I DIDN'T THINK IT WAS UP TO THE CUSTOMER TO BE CHASING THESE PEOPLE DOWN. HE NEVER CALLED. I COULDN'T GIVE THEM ANY RATING BECAUSE THEY NEVER DID THE WORK.

Excellent work! We are thrilled with the product and how it looks in our home. Thank you!

FINAL RESULT IS BEAUTIFUL. IT JUST TOOK A WHILE TO GET THERE. SOME WORK UPSTAIRS WAS NOT CORRECT BUT THEY MADE IT RIGHT AND DID NOT CHARGE FOR THE EXTRA LABOR OR MATERIAL REQUIRED, INCLUDING NEW STAIR NOSING NOT IN THE ORIGINAL ESTIMATE. WE REALLY APPRECIATED THAT BENEFIT AND IT MADE UP FOR DELAYS IN FIXING THE ''PUNCH LIST'' ITEMS. THEY WENT TO GREAT PAINS TO MATCH THE STAIRS TO THE FLOORING. WHEN WE DISCOVERED PARTICLE BOARD THAT HAD TO BE REPLACED WITH PLYWOOD THEY KEPT THE COST AT A MINIMUM. THEY WERE MORE THAN FAIR ABOUT AN ADD ON THEY COULD HAVE BEAT US UP ON. ULTIMATELY WE LOVE THE FLOORING AND THE WORKMANSHIP.

THE INSTALLER WAS VERY PROMPT, COURTEOUS AND PROFESSIONAL. HE WAS CAREFUL AND METICULOUS IN HIS WORK. HE MOVED AND REPLACED THE STOVE AND AND OLD REFRIGERATOR, TAKING CARE NOT TO DAMAGE OR SOIL THE CARPET IN THE ADJOINING DINING ROOM OR DAMAGE THE CHANDELIER. I WAS VERY PLEASED WITH THE WORK, THE QUALITY AND THE WIDE SELECTION OF FLOORING FROM WHICH TO CHOOSE. I WANTED A CERTAIN LOOK AND WAS VERY PARTICULAR IN FINDING JUST THE RIGHT MATCH FOR THE COLORS IN MY KITCHEN. THE SALES STAFF WAS VERY PATIENT AND SOMEWHAT ENTERTAINED AS I TOOK HOME A LARGE NUMBER OF SAMPLES. I LOOKED AT SAMPLES ELSEWHERE, BUT THE COMPETITOR'S PRODUCTS DID NOT COMPARE IN QUALITY.

DONNA HILL WAS WONDERFUL AND ''SOLD'' ME ON THE CARPET AND THE COMPANY, BUT CHUCK SMITH HIJACKED THE SALE BEFORE IT WAS COMPLETE AND I REALLY DIDN'T LIKE DEALING WITH HIM. THE INSTALLERS WERE AWFUL. AFTER MUCH PAIN, AND AFTER GETTING GREG HILL INVOLVED, BROTHERS FINALLY AGREED TO START OVER IN ONE ROOM WITH NEW CARPET AND NEW INSTALLERS. THE CORRECTIONS MADE IN THE OTHER ROOM DID HELP, BUT I'M STILL NOT HAPPY WITH THE LOOK OF THE INSTALLATION. ULTIMATELY, I GAVE UP ON DEALING WITH THIS COMPANY. I WILL NEVER DO BUSINESS WITH THEM AGAIN. TOO BAD SINCE THEY'VE GOT SUCH A GOOD REPUTATION, ARE HIGHLY RATED, AND I KNOW PEOPLE WHO'VE HAD GOOD EXPERIENCES WITH THEM IN THE PAST.

VERY HAPPY WITH THE COMPANY. GREG WAS VERY NICE AND HELPFUL IN PICKING OUT A GOOD TILE FOR A SUNROOM. THEY HAD MANY TILES TO CHOOSE FROM AND DIFFERENT KINDS. HE KNEW A LOT ABOUT EACH KIND OF TILE. SCOTT WAS THE TILE INSTALLER AND HE WAS VERY NICE AND DID A GREAT JOB. IT ONLY TOOK ONE DAY TO LAY THE TILE AND NEXT DAY HE PUT THE GROUT IN. INFORMED ME ABOUT THE GROUT SEALER AND HOW TO APPLY. HE WOULD DO IT BUT THERE IS AN EXTRA CHARGE AND I DECIDED I WOULD DO IT MYSELF.. I LIKED HOW HE EXPLAINED WHAT HE WAS DOING AND CALLED ME WHEN I ASKED HIM TO. I FELT HIM HONEST AND TRUSTWORTHY, SINCE I COULDN'T BE THERE THE WHOLE TIME. I AM LOOKING FORWARD TO HAVING THEM DO MY KITCHEN.

GOOD EXPERIENCE! WORKERS WERE PUNCTUAL, FRIENDLY, AND NEAT. THE WORK WAS EXCELLENT. PRICE WAS REASONABLE.

IF YOU WANT A FLOORING JOB LEFT INCOMPLETE, BE SURE TO HIRE THIS BUSINESS. THIS BUSINESS WAS, REGRETTABLY, HIGHLY RECOMMENDED. THEIR BID WAS THE HIGHEST OF 3, BUT THEY WERE CHOSEN BASED ON THE RECOMMENDATION AND EXPECTATION OF A SUPERIOR JOB. WHEN CONTACTED TO FIND OUT WHEN THEY WOULD RETURN TO FINISH THE JOB, THEY REPORTED THAT IT WAS COMPLETED AND WOULD NOT RETURN. THE FLOORING ON ONE ENTIRE WALL WAS ALMOST 1'' FROM THE EDGE. EXPOSED GAPS WERE EVIDENT ON TWO ADDITIONAL WALLS THAT REQUIRED THE INSTALLATION OF SHOE MOULDING. THE MOULDING THAT WAS INSTALLED IN THE KITCHEN AREA WAS NOT NAILED IN PLACE AND FELL OFF. THE COMPANY FAILED TO FOLLOW UP OR CALL TO ACKNOWLEDGE THE PROBLEM. SUBSEQUENTLY, ANOTHER CONTRACTOR CAME IN TO FINISH THE JOB. I STRONGLY URGE YOU TO AVOID BROTHERS FLOOR COVERING INC. THE CONDITION IN WHICH THEY LEFT THE JOB SITE IS INEXCUSABLE. IRONICALLY, THEIR ENVELOPE CONTAINING THEIR INVOICE BOASTS ''QUALITY IS OUR BUSINESS'' IN RED LETTERS.

COULDN'T BE HAPPIER. EVERYTHING ABOUT THE PROCESS WAS HANDLED QUICKLY, EFFICIENTLY AND IN A PROPER MANNER. PRICING WAS COMPETITIVE AND THEY WORKED WITH THE MANUFACTURER TO GET ME A REDUCTION. ALL ONE SHOULD ASK FOR.

INSTALLERS ARRIVED ON TIME, AND WERE VERY GOOD TO WORK WITH.

THEY DID A REAL NICE JOB. THEY WERE ABLE TO RECONNECT EVERYTHING AND ADJUST TO FIT WITH THE FLOOR WHICH WAS VERY GOOD. THEY WERE QUICK WITH THIS LARGE JOB AND WE ARE QUITE PLEASED.

PRICE WAS VERY HIGH, BUT THE FLOORING OPTIONS WERE VERY COMPREHENSIVE. BETTER SELECTION THAN ANY OTHER FLOORING COMPANY I HAVE VISITED TO DATE. VERY KNOWLEDGEABLE AND FRIENDLY.

THEY ARE VERY NICE PEOPLE, VERY HELPFUL, VERY ACCOMMODATING AND QUICK. INFORMED ME ABOUT THEIR SALES AND WHEN THEY WERE ENDING. I HAD BUMP IN THE ROOM UNDER THE CARPET AND THEY CAME AND CHECKED IT OUT AHEAD OF TIME BEFORE THE INSTALLERS CAME. I WOULD USE THEM AGAIN.

THEY ARE VERY DEPENDABLE, I'VE USED THEM BEFORE. THEY WERE VERY HELPFUL IN THEIR SHOWROOM EXPLAINING THE DIFFERENT PRODUCTS. I REALLY LIKE THEM.

CONSIDERING THE HORRIBLE CIRCUMSTANCE, GREG, THE SALES GUY, WAS VERY HELPFUL AND HANDLED EVERYTHING VERY QUICKLY FOR ME. EVERYONE WAS ON TIME TO DO THE WORK. JOE, THE INSTALLER, WAS GREAT. EVEN BROUGHT MCDONALD'S BREAKFAST TO US ONE MORNING! VERY LITTLE DUST OR MESS, EVEN AFTER SANDING. WOULD USE THEM AGAIN AND RECOMMEND THEM TO EVERYONE!

THESE PEOPLE DID AN EXCELLENT JOB. THEY GAVE ME SOME GOOD IDEAS IN THE BEGINNING. THE TECHNICIAN DID A VERY GOOD JOB. WHEN I HAD A COUPLE OF LITTLE THINGS THAT I WANTED TO HAVE CHANGED, THEY CAME BACK IMMEDIATELY. THEY WERE VERY POLITE AND ON TOP OF IT. I'M VERY PLEASED WITH MY FLOOR.

THEY WERE WILLING TO WORK AROUND OUR CONTRACTORS STYLE AND SCHEDULE, IN SPITE OF DIFFICULTIES WITH THE CONTRACTOR. THEY WERE PROFESSIONAL AND VERY COURTEOUS. I WOULD ABSOLUTELY HIRE THEM AGAIN.

DONNA GAVE ME SOME GREAT SUGGESTIONS ON COLORS/DESIGNS OF VARIOUS CERAMIC TILE TO MATCH MY PAINTS. CHUCK HELPED ME THROUGH THE ACTUAL PURCHASE AND DELIVERY OF THE TILE. EVERYTHING WENT VERY SMOOTH AGAIN WITH THEM. EVERYONE IS VERY KIND, LAID BACK AND HELPFUL. THE TILE LOOKS OUTSTANDING. I WOULD HIGHLY RECOMMEND BUYING TILE FROM BROTHERS.

THE COMMUNICATION AT BROTHERS CAN LEAVE A BIT TO BE DESIRED. I HAVE USED THEM 3 TIMES. THE FIRST TIME WAS GREAT. THE SECOND TIME WAS A COMPLETE DISASTER BUT BECAUSE I NEEDED MORE OF THE SAME PRODUCT FROM JOB #2 I USED THEM AGAIN WITH GOOD RESULTS. I AM VERY CONFIDENT IN WHAT GREG HILL TELLS ME. WHEN I HAVE WORKED WITH HIM EVERYTHING GOES AS PLANNED. THE OTHER EMPLOYEES DON'T HAVE THE SAME LUCK. I HAD RECEIVED 2 DIFFERENT QUOTES FOR THE SAME CARPETING JOB AND THEIR PRICE WAS MUCH MORE COMPETITIVE. $1000 LESS THAN A COMPETITOR. I HAVE ANOTHER PROJECT TO DO IN MY HOME AND I WILL BE GETTING OTHER ESTIMATES BUT ONLY FOR PRICING. I WILL NOT HESITATE TO CALL GREG IF THEIR PRICING ENDS UP IN THE BALLPARK. HOWEVER I WILL ONLY WORK WITH GREG.

THE APPOINTMENT WAS KEPT AND THERE ARE NO COMPLAINTS RE THE QUOTE EXCEPT PRICE. WE WENT WITH A BETTER OFFER.

THEY ARE VERY BUSINESS LIKE. THEY HAD A GREAT CONTRACT AND ANSWERED ALL MY QUESTIONS VERY WELL. THEY HAVE GREAT INSTALLERS WHO WERE ON TIME, CLEAN, NEAT, EFFICIENT AND CONSIDERATE AND TOOK THEIR SMOKE BREAKS OUTSIDE. THEY OBVIOUSLY KNEW THEIR TRADE.

VERY PLEASED WITH THEIR WORK--FROM OUR 1ST INTERACTION WITH THEM AT THE STORE WHEN WE CHOSE WHAT WE WANTED TO THE INSTALLERS. THEY WERE POLITE, PROMPT.

THEY ARE VERY PROFESSIONAL AND DID A VERY NEAT JOB.

WE HAD A VERY POSITIVE EXPERIENCE USING BROTHERS FROM THE INITIAL VISIT TO THEIR SHOWROOM TO INSTALLATION. THEIR INSTALLER, DANIEL, AND HIS ASSISTANT DID A GREAT JOB AND WERE VERY ATTUNED TO ALL THE DETAILS. DANIEL IS DEFINITELY A CRAFTSMAN. ALTHOUGH THERE WAS AN ERROR IN THE MEASUREMENT OF THE FLOOR WHICH RESULTED IN NOT ENOUGH WOOD ORDERED FOR THE JOB, THIS WAS RESOLVED IN LESS THAN 12 HOURS SO THAT THE JOB WAS ABLE TO BE COMPLETED WITHIN THE INITIAL TIMEFRAME. I WAS MOST IMPRESSED WHEN AFTER THE JOB WAS DONE, I CALLED OUR SALES PERSON AT BROTHERS REGARDING A FEW TOUCH UPS THAT WE WANTED DONE ON THE NEW FLOOR AND DANIEL WAS BACK AT OUR HOUSE 2 DAYS LATER TO DO THE WORK.