Broad Ripple Service Experts

OUR FURNACE WAS NOT WORKING WHEN WE AWAKENED ON THE COLDEST DAY OF THE YEAR. WE IMMEDIATELY CALLED THEM AND THEY WERE ABLE TO SEND A TECHNICIAN IN A VERY TIMELY MANNER. HE IDENTIFIED THE PROBLEM IMMEDIATELY AND WE HAD HEAT IN LESS THAN AN HOUR.

WE HAD ANOTHER COMPANY IN EARLIER IN WEEK WHO DID NOT FIND OR FIX PROBLEM. CALLED FRIDAY AT 3PM. ARRIVED AT 5PM. CAREFULLY CHECKED FURNACE. CORRECTLY DIAGNOSED PROBLEM (BAD CIRCUIT BOARD), AND DID REPAIRS IMMEDIATELY, LEAVING US WITH A WORKING FURNACE FOR THE WEEKEND. RESPONSIVE, HONEST, EXCELLENT WORK.

OUR FURNACE STOPPED WORKING ONE MORNING AND I CALLED FOR REPAIR. THEY WERE GREAT ABOUT RESPONDING QUICKLY. THE REPAIRMAN WAS VERY NICE AND ARRIVED ONLY 2 HOURS AFTER I CALLED. SINCE IT WAS 20 DEGREES OUTSIDE AND 55 INSIDE, I WAS EXTREMELY PLEASED THEY DIDN'T KEEP ME WAITING!

VERY PATIENT AND UNDERSTANDING. GAVE INPUT ON OTHER PLUMBING 'ISSUES' WHILE HERE.

I'VE BEEN USING THEM FOR MANY YEARS, AND THEY'VE ALWAYS BEEN VERY HONEST WITH ME ABOUT THE CONDITION OF MY PREVIOUS UNITS. I FINALLY HAD THEM COME OUT FOR ESTIMATES ON REPLACEMENT AND THE SALESMAN WAS WONDERFUL. THE WORKMEN WHO INSTALLED THE NEW UNITS WERE OUTSTANDING AS WELL. IT WAS A GREAT EXPERIENCE!

THEY WERE VERY EFFICIENT. THEY WERE HERE ON TIME. HE DID A VERY GOOD JOB. HE WAS VERY CLEAN. THE PRICE WAS COMPARABLE TO OTHER COMPANIES. HE GAVE ME A DISCOUNT.

OUR HUMIDIFIER STOPPED WORKING AFTER THIS MAINTENANCE, SO THEY CAME OUT AGAIN AND THEY SAID IT WASN'T COMING ON BECAUSE THE HUMIDITY WASN'T LOW ENOUGH. THEY DIDN'T CHARGE FOR COMING OUT. THEY DO A LOT OF TEACHING TO EXPLAIN HOW THEIR EQUIPMENT WORKS. THEY ALWAYS PUT ON BOOTIES BEFORE COMING IN YOUR HOUSE. THEY ALWAYS DO A GOOD JOB. THEIR PRICES ARE REASONABLE. A REAL PERSON ANSWERS THEIR PHONE AND CALLS TO LET YOU KNOW WHEN THEY ARE COMING. THEIR SCHEDULING IS EASY. THEY ALWAYS ASK IF THERE IS ANYTHING THEY CAN DO BETTER AND ASK YOU TO EVALUATE EACH EMPLOYEE THEY SEND OUT BY MAILING A REPORT CARD TO THEIR OFFICE.

THEY ALWAYS SEND JASON, SO HE'S GOTTEN TO KNOW THE HOUSE REALLY WELL. LARRY HAWALD, THE GENERAL MANAGER, HAS PERSONALLY RETURNED CALLS TO ME TO MAKE SURE WE WERE SATISFIED.

DISCOUNT APPLIED. WISH THERE WAS AN A+ RATING I COULD CHOOSE. DAN WAS PATIENT AND HELPFUL, CHECKING OUT AND ANSWERING OTHER PLUMBING QUESTIONS WHILE RESOLVING MY PROBLEM. EXTREMELY EFFICIENT, PUNCTUAL AND CLEAN.

THERE WERE A FEW PROBLEMS BUT THEY FIXED THOSE WITH NO PROBLEM. THERE WAS AN AREA OF HARDWOOD FLOORING THAT WAS DAMAGED AND HE TRIED TO FIX IT BUT I TOLD HIM TO LEAVE IT SO THAT NO FURTHER DAMAGE WOULD BE DONE.. OVERALL, THEY DID A GOOD JOB. THEY ARE COMING BACK TO WORK ON A COLD AIR RETURN. THEY HAVE ALSO REPLACED A THERMOSTAT IN THE PAST.

THE FIRST VISIT I PAID EMERGENCY RATES OF $107. WHAT EVER HE DID WORKED FOR TWO DAYS. ON DEC. 24 THEY REPLACED THE $303 THERMOSTAT. IT DID NOT FIX IT SO THEY RETURNED THE SAME DAY. IT WORKED UNTIL NEW YEARS EVE. THE FOURTH VISIT THEY PUT MY OLD THERMOSTAT BACK ON. SAID THEY HAD TO GET A REPLACEMENT PART FROM TEXAS. IN THE MEAN TIME HE SHOWED US HOW TO JIGGLE SOME WIRES IF IT QUIT AGAIN. LAST TWO NIGHT WE WERE UP FIVE TIMES IN THE MIDDLE OF THE NIGHT TO MANUALLY RESTART IT. EACH TIME THEY'VE SENT A DIFFERENT PERSON. THE FOURTH SEEMED VERY KNOWLEDGEABLE AND FOUND THE PROBLEM IMMEDIATELY. IF THEY COME TODAY IT WILL BE THE FIFTH VISIT.

RUSS GRAVES RESPONDED TO OUR EMERGENCY CALL, CAME IMMEDIATELY TO OUR HOME, CLEANED UP THE MESS, AND EMPTIED THE BACKED-UP DRAIN. BECAUSE HE NEEDED TO PICK UP ADDITIONAL TOOLS AT THE SHOP, HE RETURNED PROMPTLY AT 8AM THE NEXT MORNING. EMERGENCY SERVICE, PROBLEM SOLVED SWIFTLY AND NEATLY, AND THE BILL WAS REASONABLE, TO BOOT. RUSS WAS CHEERFUL, KNOWLEDGEABLE, AND RELIABLE. WE TOLD HIM HE HAS CLIENTS FOR LIFE.

ALL THE SALESMEN, INSTALLERS, AND TECHNICIANS ARE SO HONEST. IT JUST MAKES YOU FEEL COMFORTABLE. THEY ARE NOT JUST OUT TO TAKE YOUR MONEY.

I REALLY LIKE THAT THEY ARE EASY TO GET A HOLD OF, A REAL PERSON ANSWERS THE PHONE. THEY HAVE A VERY WELL TRAINED STAFF.

NORMAL PRICE WAS $79 BUT THEY HAD A SPECIAL FOR $59. COMPANY WAS VERY BUSY SO I HAD TO WAIT 3 WEEKS, BUT THIS WAS OKAY SINCE IT WAS JUST A ROUTING CHECK UP.

THIS DRAIN HAS BEEN BLOCKED UP FOR TWO YEARS. ALL THE OTHER PLUMBERS KEPT TELLING ME IT COULD NOT BE FIXED BECAUSE THE STOPPAGE WAS IN THE WALL. DAN WAS ABLE TO UNPLUG BOTH DRAINS WITHOUT BREAKING UP THE WALL.

HE WAS VERY NICE, CLEAN AND EFFICIENT, BUT MOST IMPORTANT, HE FIXED IT.

OUR FURNACE WAS OCCASIONALLY BLOWING COLD AIR. I CALLED BROADRIPPLE HEATING AND AIR ON FRIDAY. THE WOMAN I SPOKE TO WAS VERY COURTEOUS AND FRIENDLY AND TOLD ME A TECH WOULD BE OUT BETWEEN EIGHT AND NOON THE FOLLOWING DAY. A REP FROM THEIR OFFICE CALLED JUST BEFORE NINE ON SATURDAY TO SAY SOMEONE WAS ON THE WAY. HE ARRIVED ABOUT FIVE MINUTES LATER. THE GENTLEMAN WALKED ME THROUGH HIS DIAGNOSTIC PROCEDURE AND EXPLAINED EVERYTHING TO ME. HE IMMEDIATELY TOLD ME HE DID NOT THINK WE HAD A MAJOR PROBLEM AND RECOMMENDED A FULL CLEANING WHICH HE THEN PERFORMED. HE ALSO RECOMMENDED WE HAVE SOME ADDITIONAL DUCT WORK DONE. THE WHOLE PROCESS TOOK LESS THAN AN HOUR. I WOULD HIGHLY RECOMMEND THIS COMPANY.

THE COMPANY IS QUICK AND GOOD WITH CLEAN UP. I HAVE BEEN A PROUD CUSTOMER OF THEIRS FOR TWENTY ODD YEARS. ALWAYS BEEN PLEASED.

WE HAD WORKED A SPECIAL PRICE WITH THEM. ALWAYS DO A GREAT JOB AND I REALLY LIKE WORKING WITH THEM.

I CALLED ONE DAY AND THEY CAME THE NEXT DAY.

LARRY WAS WONDERFUL AND CLEARLY EXPLAINED MY OPTIONS. THE SERVICE PERSONNEL WHO INSTALLED THE FURNACE WERE ALSO PROFESSIONAL, TIMELY (ACTUALLY A BIT EARLY), AND DID A WONDERFUL JOB.

EVERYONE WAS GREAT AND I ACTUALLY LOOK FORWARD TO WORKING WITH THEM FOR THE FUTURE REPAIR. TAMMY IN THE OFFICE IS WONDERFUL.

I CALLED THEM AT 7:00 AM AND THEY ARRIVED AT 9:00 AM. A PART NEEDED TO BE ORDERED AND THEY WERE ABLE TO GET IT BY THE NEXT DAY AND INSTALLED IT AT 9:00 AM. THE PART WAS UNDER WARRANTY SO I WAS NOT CHARGED FOR IT.

AS ALWAYS, BROAD RIPPLE HEATING PERFORMED THE WORK TO THE HIGHEST STANDARDS OF PROFESSIONALISM.