Broad Ripple Service Experts

I CALLED AT 8:30 A.M. AND THEY WERE ABLE TO WORK ME INTO THE SCHEDULE THAT DAY, EVEN THOUGH I HAD NOT INDICATED THAT SAME DAY SERVICE WAS NECESSARY. THE DISPATCHER GAVE ME A CALL 20 MINUTES BEFORE THE SERVICE PERSON ARRIVED TO MAKE SURE THAT THE TIMING WORKED WELL FOR ME. THE SERVICE PERSON TOOK CARE OF THE CLOG (WITHOUT LEAVING A MESS) AND SHOWED ME HOW TO DO IT MYSELF IF WE HAD A SIMILAR PROBLEM IN THE FUTURE. I WAS IMPRESSED AND WOULD DEFINITELY CALL THEM AGAIN IN THE FUTURE.

RUSS CAME TO MY HOUSE ON A SATURDAY BECAUSE I THOUGHT I HAD A WATER LEAK IN A PIPE. WITHIN SECONDS HE DETERMINED IT WAS A LEAK FROM THE GARBAGE DISPOSAL THAT WAS RUNNING DOWN THE OUTSIDE OF A PIPE INTO THE BASEMENT. HE TIGHTENED BOLT AND WAS FINISHED IN LESS THAN TWO MINUTES. FRIENDLY, PROMPT AND TRUSTWORTHY. WILL USE THIS COMPANY FOR ADDITIONAL WORK I HAVE PLANNED IN COMING WEEKS. COULD NOT HAVE HAD A BETTER EXPERIENCE

PART OF OUR ANNUAL PREVENTIVE MAINTENANCE AGREEMENT. THEY ARE ALWAYS FRIENDLY AND POLITE.

HAVE USED FOR YEARS FOR SEVERAL RENTAL PROPERTIES. THEY HAVE CONSISTENTLY PROVIDED QUALITY SERVICE, WITH PROFESSIONAL PEOPLE.

LAWRENCE AND JASON CARR WERE PROFESSIONAL, CLEAN, AND HARD WORKERS. THEY WORKED HARD ALL DAY SO WE COULD HAVE HEAT IN THE HOUSE BY THAT EVENING. THEY EVEN FIXED OTHER COMPANIES HALF DONE JOBS.

OVERALL GOOD EXPERIENCE. GAVE HELPFUL ADVICE AND INFORMATION.

THEY ARE ALWAYS ON TIME. THEY DO WHAT THEY SAY THEY ARE GOING TO DO. THEY ARE PEOPLE THAT I CAN TRUST.

ALTHOUGH THIS WAS A FAIRLY ROUTINE FAUCET INSTALLATION, THE PLUMBER (RUSS) WAS VERY POLITE AND PROFESSIONAL. THE NEXT DAY SERVICE WAS A PLUS. THE TWO OTHER COMPANIES I CALLED WERE A WEEK OUT ON THEIR SCHEDULE. THE COST REFLECTS A $25 ANGIE'S LIST CUSTOMER DISCOUNT.

CLAIMED LEAKING FREON AND REPAIR WOULD COST $600. DISCONNECTED MAIN HEAT PUMP TO PREVENT DAMAGE FROM ACCIDENTALLY SWITCHING ON, WHICH I WOULD HAVE APPRECIATED EXCEPT THAT IT'S A MANUAL SWITCH! CLAIMED BACKUP HEAT WAS WORKING FINE (BROKE A WEEK LATER, LEFT ME HEATLESS). ENDED UP RELYING ON SPACE HEATER ALL WINTER. NOW I'M OVER A BARREL WITH MY HEAT PUMP DISCONNECTED. NOT A GOOD EXPERIENCE.

VERY GOOD TO WORK WITH, EXPLAINED OPTIONS. DID NOT TRY TO OVER SELL. THEY WERE ONE OF THREE BIDS AND WITHIN A FEW HUNDRED DOLLARS ON A VERY COMPETITIVE BID.

TECH WAS ON TIME, EFFICIENT, AND PROFESSIONAL. INSTALLED AN UPGRADE UNIT. REASONABLY PRICED.

HE WAS VERY PROFESSIONAL AND DID A GREAT JOB!

I WILL USE THEM AT MY NEW HOME TOO.

THEY QUOTED A PACKAGE PRICE TO REPLACE THE MOTOR AND ENDED UP ADDING A CHARGE FOR A 'RUN' CAPACITOR OF $118. AS A PERSON WITH TECHNICAL KNOWLEDGE IN THIS INDUSTRY I WAS PARTICULARITY UPSET OVER THIS EXTRA CHARGE BECAUSE (1) THE ACTUAL CAPACITOR COST LESS THAN $10.00 (FROM THE W.W. GRAINGER WEBSITE) AND (2) I WAS QUOTED A FIXED PRICE TO PERFORM THE WORK. THE $118 WAS REFUNDED IN A COURTEOUS MANNER, BUT BUYER BEWARE, WATCH OUT FOR EXTRA CHARGES LIKE THIS.

THEY CAME OUT TO DO A REGULAR SERVICE CALL, AND BEFORE THEY DID SOME REPAIRS THEY TOLD ME WHAT THE REPAIRS WOULD COST AND LET ME KNOW THAT IT WOULD BE BETTER JUST TO GO WITH A NEW FURNACE, THEY ALSO WERE AT MY HOUSE BY 7:45AM, BECAUSE OF MY TIME CONSTRAINTS, THEY A DID A NICE CLEAN UP JOB AS WELL.

ASKED FOR SAME PLUMBER THAT HAS WORKED IN THE HOUSE BEFORE, AND DISPATCHER REARRANGED SCHEDULE TO ACCOMMODATE MY REPAIRS ON THE DAY I CALLED.

NEWER FURNACE CRACKED AND THEY REPLACED IT. OVERALL GOOD EXPERIENCE. CLEAN, PLEASANT.

I WAS EASILY ABLE TO DO THIS ON MY OWN. THIS SUGGESTION STOPPED MY LEAK AND SAVED ME A $79 VISIT BY A PLUMBER! ANOTHER COMPANY WAS HAPPY TO GIVE ME AN ESTIMATE TO DO THE EXACT SAME THING, TIGHTEN A NUT!

THEY WERE VERY PROFESSIONAL, COURTEOUS, THEY ANSWERED ALL MY QUESTIONS. EVERYONE I DEALT WITH WAS VERY GOOD. ALL THE EQUIPMENT WAS PREMIUM. THIS WAS A WONDERFUL EXPERIENCE. I FELT VERY CONFIDENT WITH THEM.

SERVICE WAS REALLY GOOD, BUT THEY DIDN'T FIX THE PROBLEM. IT STILL LEAKS.

THE WORK WAS DONE OVER THREE VISITS. PLUMBER WOULDN'T ALWAYS RETURN CALLS. PLUMBER 'FORGOT' ON TWO DIFFERENT OCCASIONS TO ORDER PARTS. ONE SUPPLY LINE HE INSTALLED LEAKED AT ONE OF THE CONNECTIONS, FLOODING THE BATHROOM FLOOR AND DAMAGING THE KITCHEN CEILING BELOW. I FINALLY TALKED WITH THE OWNER, WHO STRAIGHTENED THINGS OUT, BUT I SHOULD NOT HAVE HAD TO.

WE HAVE USED THEM IN THE PAST. WE CALLED THEM AND THEY CAME WITHIN 45 MINUTES. WHEN I EXPLAINED TO THEM THAT THE FURNACE WAS HEATING UP AND THE BLOWER WOULD NOT TURN OFF. THEY HAD ME TURN OFF THE FURNACE AND THE BLOWER AT THE CIRCUIT BREAKER FOR SAFETY REASONS. THE FIRST TECH WAS NOT ABLE TO FIND ANYTHING SO THEY SENT FOR ANOTHER TECH WHO CAME WITHIN AN HOUR. TOGETHER THEY SORTED THROUGH THE PROBLEM AND DID THE REPAIR. THEY TOOK OUR ANGIE'S LIST COUPON AND WE PAID WITH CREDIT CARD.

WHEN I PRESENTED THE COMPANY WITH THE COUPON FROM ANGIE'S LIST, THEY QUICKLY DEDUCTED $10 FROM THE BILL. DAVID GROSS WAS POLITE, AND EFFICIENT. EXPLAINED THE USE OF THE NEW THERMOSTAT. GAVE ME A CHOICE OF COMING IN THE MORNING OR IN THE EVENING. THE OFFICE CALLED 15 MINUTES BEFORE THEY ARRIVED TO LET ME KNOW HE WAS ON HIS WAY.

AFTER THE FIRST TIME THEY MADE THE REPAIR THE TOILET WORKED FINE, BUT SOON IT OVERFLOWED AGAIN. THE PLUMBER FOUND A STOPPER BURNED IN A WATER JET. MUST HAVE BEEN THERE A LONG TIME. HE PULLED IT OUT AND DID NOT CHARGE FOR THE SECOND VISIT.

EXTREMELY RESPONSIVE AND FRIENDLY. ALSO LOW PRESSURE AFTER THEY GIVE THE FREE ESTIMATE.