Broad Ripple Service Experts

ESTIMATE CAME IN LESS THAN EXPECTED. VERY GOOD WORK.

THE $10 DISCOUNT FOR ANGIE'S LIST MEMBERS IS ONLY GIVEN RELUCTANTLY.

THEY TOLD US THEY COULD FIX OUR EXISTING ONE, BUT THE COST TO FIX IT WOULD COVER HALF THE COST OF A NEW ONE. THEY DIDN'T RECOMMEND WE FIX IT, BUT THEY SAID THEY WOULD.

THEY WERE ON TIME, VERY CLEAN AND COMPETITIVE ON PRICE. THEIR DUCT CLEANING MACHINE CAUSED A SMALL ELECTRICAL PROBLEM IN MY HOME THAT THEY QUICKLY FIXED. SUBSEQUENTLY, MY AIR CONDITIONER WENT OUT FRIDAY NIGHT. I CALLED LARRY SATURDAY MORNING, HE CAME OUT SATURDAY AFTERNOON AND DID THE ESTIMATE. THE AIR CONDITIONER WAS INSTALLED ON MONDAY MORNING. BROAD RIPPLE HEATing AND AIR ARE GREAT; I WOULD RECOMMEND THEM TO ANYONE.

TOOK EXTRA CARE WHEN ENTERING HOME. ALWAYS PLACE BOOTIES ON THEIR FEET. EXCELLENT WORK. PUNCTUAL AND WORKMANSHIP WAS EXCELLENT.

THE TECHNICIAN, MICHAEL WICKS, WAS VERY EFFICIENT AND THOROUGH. A JOB WELL DONE.

WE HAVE ALWAYS HAD GREAT LUCK WITH BROAD RIPPLE HEATING AND AIR. THEY ARE ALWAYS PROMPT AND DO GOOD WORK.

THE OFFICE STAFF WAS VERY PLEASANT, EVEN WHEN I HAD TO CANCEL THE FIRST VISIT AT THE LAST MINUTE. I WAS CALLED AS THE TECHNICIAN WAS ON HIS WAY SO I WOULD NOT BE SURPRISED OR LEFT WONDERING ABOUT WHEN I SHOULD BE THERE. THE TECHNICIAN'S NAME WAS MICHAEL WICKS. HE WAS EXTREMELY COURTEOUS, INFORMATIVE, AND PLEASANT TO DEAL WITH. I TEND TO ASK LOTS OF QUESTIONS AND OBSERVE EVERYTHING THAT GOES ON. HE WAS EXTREMELY COOPERATIVE ON THAT NOTE. HE ALSO WAS WILLING TO OFFER AN OBJECTIVE OPINION ON WHAT MY THRESHOLD REPAIR COSTS SHOULD BE BEFORE REPLACING OUR 18-YEAR OLD UNIT. OVERALL, A REALLY GOOD EXPERIENCE. WE HAVE USED THEM BEFORE AND WILL CONTINUE TO DO SO.

RUSS GRAVES DID THE REPAIRS AND WORK. VERY NEAT, CLEAN, AND POLITE. UNDERSTOOD THOROUGHLY WHAT NEEDED TO BE DONE AND DID IT. ANSWERED ANY AND ALL QUESTIONS ASKED OF HIM.

THEY TOLD ME I NEEDED A NEW HEAT EXCHANGER, WHICH IS A $600 PART. I GOT A SECOND OPINION AND THERE WAS NOTHING WRONG WITH THAT PART.

I HAVE USED THEM IN THE PAST. THEY WERE FINE. THEY WERE PROMPT. THEY ALSO LET ME KNOW THAT THE WORK DONE WOULD BE CREDITED TOWARD A NEW SYSTEM.

6 SERVICE CALLS AND 3 MONTHS LATER, WE WERE STILL EXPERIENCING THE SAME PROBLEM. IN FACT, THE FURNACE WAS OFF DURING THE COLDEST DAYS OF THE WINTER. ON ONE OF THE VISITS, ONE OF THE TECHS THOUGHT IT MIGHT BE THERMOSTAT-RELATED, WHICH HE REPLACED, AND THAT ALSO DIDN'T CORRECT THE PROBLEM. THE HOUSE IS ONLY 9 YEARS OLD, SO IT WAS QUESTIONABLE IF THAT WOULD SOLVE THE PROBLEM, WHICH IT DIDN'T. I RETURNED THE THERMOSTAT, ALTHOUGH I NEVER RECEIVED CREDIT FOR IT. I HAD A DIFFERENT COMPANY COME AND DO A CORRECT DIAGNOSIS. THE LAST PERSON FROM BROAD RIPPLE HEATING CAME OUT OVER A MONTH AGO. HE SAID HE WOULD GET BACK TO ME THE FOLLOWING WEEK, WHICH NEVER HAPPENED. I HAVE LEFT AT LEAST 2 MESSAGES AND NEITHER HAS BEEN RETURNED. I CONTINUE TO RECEIVE PAST DUE STATEMENTS, HOWEVER, I ACTUALLY THINK I AM PROBABLY DUE A CREDIT.

THE SALESMAN WORKED WITH US ON GETTING WHAT WE WANTED AT AN AFFORDABLE PRICE. ALL PHONE CALLS WERE RETURNED. THE INSTALLERS WERE COURTEOUS, PROFESSIONAL, AND DID A GREAT JOB CLEANING UP AFTER THEMSELVES. THEY EVEN INSTALLED THE AIR CONDITIONER/HEAT PUMP WITHOUT DAMAGING ANY OF THE SHRUBS AND FLOWERS GROWING IN THAT AREA! THEIR PRICES WERE COMPETITIVE, THERE WERE NO HIGH PRESSURE SALES TECHNIQUES USED, AND THE SERVICE WAS GOOD.

THE WORKMAN WAS VERY PLEASANT AND DID A THOROUGH JOB. IT TOOK ABOUT 2.5 HOURS TO COMPLETE THE WORK. THE PRICE WAS BASED ON THE SIZE OF OUR A/C UNIT.

THIS WAS FOR PREPAID FURNACE SERVICE THAT I FORGOT I HAD PAID FOR. THEY CALLED TO REMIND ME.

THE INSTALLERS WERE ON TIME AND VERY COURTEOUS. THEY MAINTAINED A CLEAN WORKSITE AND WERE VERY PROFESSIONAL IN THEIR DEMEANOR AND MANNER OF WORK. THIS COMPANY PRACTICES "CUSTOMER SERVICE" IN THE TRUEST SENSE OF THE WORD. THIS IS THE SECOND TIME WE HAVE HAD THEM.

HE WAS VERY PROFESSIONAL IN HIS PRESENTATION. WE HAD SOME QUESTIONS ABOUT THE SYSTEM HE SUGGESTED. WE DECIDED TO GO WITH ANOTHER COMPANY. WE HAVE USED BROAD RIPPLE FOR OTHER SERVICE AND TO PURCHASE A FURNACE PREVIOUSLY.

WE HAVE USED THEM A FEW TIMES BEFORE AND WOULD USE THEM AGAIN. HAVE SERVICE AGREEMENT WITH THEM ALSO. ED KITTLE WAS VERY NICE TO WORK WITH.

THE WORK THAT WAS DONE AND THE CLEANUP WAS GOOD, BUT THEY CHARGED ME A $69 EXAMINATION FEE TO DETERMINE WHAT NEEDED TO BE DONE (WATER HEATER WAS NOT VENTING PROPERLY). THEN, THEY CHARGED $564 TO INSTALL THE FLUE VENT, WHICH ONLY TOOK THEM AN HOUR TO DO. I HAVE BEEN A LOYAL "PLUS" CUSTOMER WITH THEM EVER SINCE THEY INSTALLED A NEW FURNACE AND A/C (WHICH CAUSED THE VENTING PROBLEM HERE WHEN THEY CAPPED OFF THE VENT TO THE CHIMNEY THAT THE WATER HEATER PIGGY-BACKED OFF OF) AND I FEEL LIKE THEY GOUGED ME ON THE PRICE. THE REPRESENTATIVE TOLD ME THAT THE PRICE INCLUDED A 15% DISCOUNT FOR BEING A PLUS CUSTOMER! THE WORK WAS GOOD, BUT I WILL NEVER USE THEM AGAIN.

GERALD DEVORE CALLED AHEAD, WAS ON TIME, AND COMPLETED THE JOB QUICKLY. HE WAS VERY POLITE, PROFESSIONAL AND CLEAN. WE WERE VERY PLEASED WITH EVERY ASPECT OF THIS EXPERIENCE, FROM DEALING WITH THE OFFICE TO SET THE APPOINTMENT, TO HAVING GERALD DO THE WORK. WE WILL USE AGAIN AND RECOMMEND TO ANYONE.

I HAVE USED THIS COMPANY FOR THE PAST 15 YEARS AND THEY HAVE ALWAYS BEEN VERY SATISFACTORY AND FAIR.

JEFF THE PLUMBER, WAS VERY BUSINESS-LIKE, FRIENDLY, WORKED STEADY, AND SHOWED ME THE DIFFERENT PARTS OF DISPOSAL, WRENCH, INSERTS, ETC.

OVERALL GOOD EXPERIENCE, GOOD PRICE. LEFT SOME DEBRIS ON THE LAWN THAT I'M GLAD I DIDN'T FIND WITH MY MOWER, BUT OVERALL PLEASED. THE TECH FOR THE AC REPAIR WAS TOP NOTCH, AND AS PROFESSIONAL AS IT GETS.

SERVICED MY A/C AND FURNACE AND CHANGED FILTERS ETC. I AM ON A SERVICE CONTRACT. THEY ALWAYS COME WHEN I WANT THEM.

MY HEATING DUCTS ON THE FIRST FLOOR WERE INSTALLED IN THE SLAB. I WAS GETTING WATER IN MY HEATING DUCTS. BROAD RIPPLE INSTALLED A NEW DUCT IN THE CEILING AND DISCONNECTED THE DUCTS IN THE FLOOR. THEY DID AN EXCELLENT JOB.