Broad Ripple Service Experts

THEY CLEANED UP REALLY NICE. IT LOOKED BETTER THAN WHEN THEY CAME.

AFTER DEALING WITH A COMPANY THAT WE BELIEVED WAS DISHONEST IN THEIR DEALINGS WITH US, WE WERE MORE THAN HAPPY TO RETURN TO BROAD RIPPLE HEATING, AS THEIR SERVICE IS ALWAYS ON THE UP AND UP.

I CANNOT EXPRESS MY APPRECIATION TO LINDA AT VILLAGE PLUMBING FOR GETTING A PLUMBER TO MY HOUSE IN A MATTER OF MINUTES. I CAME HOME TO DISCOVER RUNNING WATER FROM AN OUTDOOR SPIGOT; THIS WAS 2:30 PM. I CALLED ANOTHER COMPANY I HAVE USED IN THE PAST AND WAS TOLD NO ONE COULD MAKE IT TODAY AND DIDN'T GET AN OFFER FOR SOMEONE TO COME OUT THE NEXT DAY. I CALLED VILLAGE, AS I HAVE USED THEM IN THE PAST, AND IN 15 MINUTES I HAD A PLUMBER AT MY DOOR. THE PROBLEM WILL NEED MORE WORK IN THE SPRING, BUT FOR NOW EVERYTHING IS OK!

THEY WERE A LITTLE LATE, THEY DID COME OUT AND COMPLETE THE JOB. THEY WERE SATISFACTORY.

THEY CAME OUT, AND MADE A REPAIR THEY THOUGHT SHOULD WORK. PROBLEMS AROSE THAT REQUIRED TWO ADDITIONAL VISITS. THE SECOND VISIT INVOLVED SEPARATE WORK THAT ENTAILED AN ADDITIONAL FEE, BUT THE THIRD VISIT WAS AT NO COST TO US. THEY WERE ON TIME AND RETURNED CALLS IN A PROFESSIONAL FASHION.

TOOK THE TECH LESS THAN 5 MINUTES. AT THAT PRICE, IT'S HIGHWAY ROBBERY.

WE WERE VERY PLEASED. I CALLED THEM ABOUT 2:30 ON A THURSDAY WHEN WE REALIZED THAT THE HEAT WAS NOT WORKING CORRECTLY. THEY CAME AND FIXED IT BEFORE 6:30 THAT EVENING. WE HAVE A SERVICE AGREEMENT WITH THEM AND ARE ALWAYS VERY PLEASED.

JOB 1: RUSS GRAVES HAS 'BAILED' US OUT OF PLUMBING DIFFICULTIES TWICE; ONCE LATE ON NEW YEAR'S EVE, WHEN NO OTHER PLUMBER WAS WILLING TO COME TO OUR HOME. HE IS SKILLFUL, NEAT, WELL-MANNERED, AND A PLEASURE TO DEAL WITH. JOB 2: THE PLUMBER WAS NEAT AND PLEASANT, AND HE DID A FINE JOB.

THE OWNER AND OFFICE STAFF SEEMED VERY POLITE AND ON-THE-BALL. I THINK THE PLUMBER THEY SENT OUT DIDN'T WANT TO DO THE JOB. HE WAS VERY NEGATIVE, TOLD US ALL THE REASONS WHY HE COULDN'T DO ANYTHING TO FIX THE PROBLEMS WITHOUT MAJOR RESTRUCTURES, AND QUOTED US A VERY HIGH PRICE. THE NEXT DAY HE DIDN'T CALL WHEN HE SAID HE WOULD AND WHEN I CAUGHT UP WITH HIM, HE SAID THEY'D BEEN VERY BUSY AND WE'D JUST HAVE TO WAIT. WE CALLED ANOTHER COMPANY, WHO CAME OUT THE NEXT DAY, SHOWED UP WHEN THEY SAID THEY WOULD, FIXED BOTH OUR PROBLEMS THAT SAME DAY, AND CHARGED US LESS THAN HALF THE PRICE VILLAGE PLUMBING QUOTED.

VERY UNHAPPY. ZONE SYSTEM WAS INSTALLED IMPROPERLY. AFTER SEVERAL RETURN VISITS I REALIZED THEY WERE NOT LISTENING TO ME, THEY WERE LOOKING FOR MECHANICAL PROBLEMS INSTEAD OF WIRING OR PROGRAMMING ISSUES. FINALLY, TIM WAS SENT, HE LISTENED, AND DISCOVERED THE WIRING WAS CROSSED AND THAT INTERNAL SYSTEM PROGRAMMING WAS INCORRECT. BY THAT TIME A CIRCUIT BREAKER WAS DAMAGED AND HAD TO BE REPLACED, FOR WHICH I WAS CHARGED EXTRA. AFTER NO LESS THAN 10 VISITS AND 2 MONTHS (AND SEVERAL MISSED DAYS OF WORK), THE SYSTEM IS FINALLY WORKING PROPERLY. THE COMPANY THEN CALLS FOR PAYMENT 2 DAYS AFTER THE FINAL VISIT (THE DAY AFTER POWER WAS FINALLY RESTORED FROM A MULTI-COUNTY ICE STORM). I FELT THAT AFTER ALL MY HASSLE, TIME MISSED FROM WORK, AND THE EXTREME AMOUNT OF TIME TAKEN TO GET THE SYSTEM INSTALLED PROPERLY, THEY COULD WAIT 2 DAYS FOR PAYMENT.

OUTSTANDING SERVICE. VERY POLITE PERSONNEL. WILL PROBABLY CALL THEM FOR MY NEXT PLUMBING JOB.

THE SERVICEMAN WAS EFFECIENT AND WAS HELPFUL BUT NOT VERY PUNCTUAL. I ACTUALLY ENDED UP WAITING ON THREE DIFFERENT DAYS FOR SOMEONE TO REPLACE THE WATER HEATER. THEY SEEM TO BE A SMALL OPERATION AND DO NOT HANDLE ''BUSY'' TIMES WELL. I WOULD USE THEM AGAIN, BUT NOT WHEN THERE IS EXTREME WEATHER (LOTS OF RAIN/VERY COLD)WHEN THERE APPEARS TO BE A BIG DEMAND ON PLUMBERS. IF THEY CAN'T HAVE SOMEONE HANDLE THE JOB THEY SHOULD JUST SAY SO.

JOHN HENSON WAS SENT TO DO WORK THAT HE'D GIVEN AN ESTIMATE ON A COUPLE OF WEEKS PREVIOUSLY. WE REQUEST JOHN SPECIFICALLY BECAUSE HE DOES GREAT WORK, IS EXTREMELY PLEASANT AND PROFESSIONAL. WE HAVE ALWAYS BEEN VERY PLEASED WITH HIS WORK. JOHN DID THE WORK, MADE SURE THAT I UNDERSTOOD EXACTLY WHAT HE DID AND MADE SURE THAT ALL WAS CLEANED UP AND BACK IN ORDER BEFORE HE LEFT.

THEY WERE VERY PROMPT AND FIXED ALL OF THE PROBLEMS.

THE TECH WAS UP FRONT WITH PRICING, KIND, AND I WAS COMFORTABLE WITH THEM.

MARK, THE PLUMBER, WAS ON TIME AND VERY HELPFUL, VERY PLEASANT. THOUGHT THEY WERE A LITTLE EXPENSIVE. VERY PLEASED.

WE HAD NO HEAT BUT THEY HAD SCHEDULING PROBLEMS. IN THE END OUR FURNACE WAS FIXED.

EVERYTHING WAS AS EXPECTED - SATISFACTORY.

ALL THREE MEMBERS OF THEIR STAFF THAT CAME INTO OUR HOME WERE POLITE AND KNOWLEDGABLE. I ALSO RECEIVED NO HARD SELL ON THE NEW FURNANCE FROM THE SALES DEPARTMENT, JUST THE INFORMATION SO I COULD MAKE AN INFORMED CHOICE.

HIGH DEGREE OF PROFESSIONALISM & KNOWLEDGE. WE TRUST THEM WITH OUR FUNKY OLD PLUMBING, WHICH IS SAYING A LOT!

CALLED AND OFFERED TO COME OUT NEXT DAY, CHECKED HEAT PUMP AND TOLD WORKING OKAY BUT OLD AND WILL LIKELY NEED REPLACED. INFO GIVEN BUT NO HARD SALES PITCH. CHARGED 69 DOLLARS FOR SERVICE CALL, HERE 45 MINUTES.

DID NOT HAVE THE EXACT PARTS FOR THE LAVATORY, SO IT OPERATES DIFFERENTLY NOW. DID FIND THE PROBLEM WITH THE SPRAY HEAD. DID NOT HAVE A REPLACEMENT FOR IT AND DIDN'T OFFER TO ORDER ONE.

ALL WORK WAS TIMELY, PHONE CALL RETURNED PROMPTLY AND EVERYTHING DONE AS PROMISED.

THEY DO A GREAT JOB. THEY DO ANNUAL SERVICE ON MY FURNACE.

THE GUY THEY SENT WAS VERY COURTEOUS, AND EXPLAINED THOROUGHLY ANYTHING THAT WAS ASKED OF HIM. HE WAS ON TIME, AND KNEW WHAT HE WAS DOING.