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Broad Ripple Service Experts

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

In the heat of summer or cold of winter – especially in Indianapolis – AC and Furnace repairs are probably the last thing you want to be thinking about. But that won’t stop it from happening. But it’s your lucky day… Broad Ripple Heating Service Experts Heating & Air Conditioning is dedicated to performing expert quality AC and Furnace repair, maintenance and installation throughout Indianapolis. The last thing we want is for you to be stuck in an uncomfortable home during the hottest days of summer or coldest days of winter. Regardless of the time of day, our experts will have you basking in the comfort of your repaired AC or Furnace in no time. We’re so sure of our workmanship that we guarantee it in writing for one full year. Our 100% Satisfaction Guarantee firmly documents our commitment to upholding the highest level of HVAC service in in the industry. In fact, Broad Ripple Heating Service Experts repairs, sells and installs more air conditioners and furnaces than any other HVAC company in all of North America. More people trust us with their home comfort, so you know your home will be back to normal quickly. 35 employees. No subs. Charges flat rate. No travel charges with a membership. Charges a diagnostic fee. Ask about Angie's List discount. Award winning. Additional DBAs - Service Experts LLC, Broad Ripple Heating & Air Conditioning, Broad Ripple Heating Service Experts LLC, Service Experts of Indiana LLC, Service Experts of Indianapolis, Sylvester's Service Experts, Village Plumbing Service Experts. Additional phones - (317) 253-8300, (813) 645-6220, (888) 432-8266, (317) 781-2580. Additional websites - www.broadrippleheating.com, www.serviceexperts.com, www.villageplumbingweb.com, www.serviceexpertsofindy.com, www.sylvesters-serviceexperts.com, customercare@serviceexperts.com. Additional contact name - General Manager, Richard Everhart. Locally Operated.

Business highlights

59 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing services Furnace, Air Conditioner, Heat Pump, Boiler, Geothermal Sales, Repair, & Installation Air Duct Cleaning, Blown in Attic Insulation & Indoor Air Quality Products.

Services we don't offer

Heavy Industrial

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.62,374 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
8%
3
3%
2
4%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 1626-1650 of 2374 reviews

DEBORAH G.
04/2005
5.0
plumbing
  + -1 more
VILLAGE PLUMBING IS VERY PROMPT AND PROFESSIONAL. WE WERE VERY SATISFIED WITH THEIR WORK, AND WOULD DEFINITELY CALL THEM AGAIN.
Description of Work: HAD THEM OUT ON TWO SEPARATE OCCASIONS TO UPDATE 4 FAUCETS, AND 2 DRAINS IN THE HOUSE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Broad Ripple Service Experts
I GLAD THAT WE COULD HELP YOU OUT, THANK YOU FOR THE COMMENTS, FEEL FREE TO TO CALL ME ANYTIME. ED KITTLE

Lucy E.
04/2005
5.0
drain cleaning
  + -1 more
THEY WERE PROMPT, FIXED THE PROBLEM QUICKLY AND CLEANED UP AFTER THEMSELVES. THEY CHARGE A FIXED CHARGE FOR THE JOB NO MATTER HOW LONG IT TAKES SO IT IS A BIT HIGH IF THE PROBLEM IS FIXED QUICKLY.
Description of Work: CLEARED A CLOGGED BATHTUB DRAIN.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

JUSTIN & JUDITH L.
04/2005
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
AFTER INSTALLING MY LAST UNIT SEVEN YEARS AGO, WE HAD CONTINUOUS PROBLEMS WITH IT. THE COMPANY WAS CONSISTENTLY RESPONSIVE, HELPFUL & FAIR IN REPLACING THE DEFECTIVE UNITS, & FINALLY CONVINCED THE MANUFACTURER TO PUT IN A NEW, DIFFERENT UNIT, SO I WOULDN'T HAVE THE CONTINUED MAINTENANCE HEADACHES. I ONLY PAID FOR LABOR.
Description of Work: REPLACED A HEATING SYSTEM AND INSTALLED A NEW WATER HEATER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Broad Ripple Service Experts
WE APPRECIATE YOUR RESPONSE. LENNOX HAS ALWAYS BEEN GOOD TO THE CUSTOMER AND US, AS A LENNOX DEALER, IN "DOING THE RIGHT THING". I''M SURE GLAD IT ALL WORKED OUT TO YOUR LIKING. THANKS LARRY.

NANCY F.
04/2005
4.0
plumbing
  + -1 more
THEY INCLUDED REPLACING THE METER AND ONE PIPE THAT WERE NOT NECESSARY, AT LEAST BASED ON THE OTHER TWO ESTIMATES THAT I RECEIVED FROM OTHER COMPANIES THAT SAID THE METER AND PIPE WERE FINE, AS WELL AS THE WATER COMPANY THAT PASSED THE INSPECTION.
Description of Work: THEY PROVIDED AN ESTIMATE FOR REPLACEMENT OF A MAIN SHUT OFF VALVE.

Rating CategoryRating out of 5
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0


Response from Broad Ripple Service Experts
I DO NOT KNOW ALL THE DETAILS OF THE BID, I''M POSITIVE MY PLUMBER WAS QUOTING WHAT HE THOUGHT WAS IN YOUR BEST INTEREST. FEEL FREE TO CALL ME ANY TIME. ED KITTLE

NANCY L.
04/2005
1.0
plumbing
  + -1 more
THE OFFICE STAFF WAS WONDERFUL EVERY TIME I CALLED. ANDY WAS ON TIME BOTH TIMES, AND FAIRLY POLITE. HAD WE NEEDED THE WORK, IT WOULD HAVE BEEN REASONABLE PRICED. BUT THEY COST US $380 WE NEVER NEEDED TO SPEND. ONCE I FOUND THIS OUT I TALKED TO A MANAGER OR OWNER WHO AGREED TO REFUND US THE PRICE OF THE INITIAL VISIT $65, PLUS THE PRICE OF THE INSTALL $105, PLUS THE COST FOR HH GREGG TO COME OUT $75. I SHOULD HAVE ASKED FOR THE MONEY FOR THE DISHWASHER SINCE I NEVER NEEDED ONE AND THREW AWAY A PERFECTLY GOOD PIECE OF EQUIPMENT, BUT I DIDN'T. I FELT LIKE I WAS BEING REASONABLE. AS IT TURNS OUT, I HAVE NOT SEEN THE CHECK OR HEARD BACK FROM THEM. IT HAS BEEN ABOUT 4 WEEKS. NEVER USE THEIR SERVICES UNLESS YOU HAVE AN EXTRA $400 TO THROW OUT, ALONG WITH PERFECTLY GOOD EQUIPMENT!
Description of Work: WHAT A DISASTER! WHAT I THOUGHT WAS GOING TO BE AN GREAT EXPERIENCE TURNED OUT TO BE A NIGHTMARE. ANDY A. CAME OUT TO ASSESS A TOILET BOWL LEAK AND A BLOCKED UP DISHWASHER. HE SAID THE DISHWASHER COULD NOT BE FIXED AND IF WE BOUGHT A NEW ONE THEY COULD INSTALL IT. HE SHOWED ME WHERE THE TOILET HAD A CRACK AND NEEDED REPLACED. HE SAID THAT THEY COULD PROVIDE THE TOILET BOWL AND TANK AND INSTALL IT AND QUOTED US A PRICE. ON THE DAY OF THE REPAIR, ANDY A. SHOWED UP WITHOUT THE TOILET CLAIMING HE THOUGHT WE WERE GOING TO BUY OUR OWN, SO THAT DELAYED HIM A FEW HOURS. AND ONCE ALL WAS SAID AND DONE, WE NEVER NEEDED A NEW DISHWASHER IN THE FIRST PLACE. THERE WAS A SMALL BLOCK IN THE GARBAGE DISPOSAL, WHICH ANDY FAILED TO PICK UP ON, TOLD ME TO CALL HH GREGG, THAT THE PROBLEM WAS THE NEW DISHWASHER. I PAID HH GREGG $75 TO COME OUT AND FIX WHAT ANDY SHOULD HAVE CAUGHT ON HIS FIRST VISIT. THIS UNNECESSARILY COST US $200 FOR THE DISHWASHER, $105 FOR INSTALL ON TOP OF THE $75 FOR GREGG.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$520

Response from Broad Ripple Service Experts
THE SERVICE THAT WE PROVIDED WAS UNACCEPTABLE. I AGREE THAT YOUR EXPERIENCE WAS NOTHING LESS THAN A DISASTER. I HAVE REFUNDED ALL OF YOUR MONEY, AND I REALIZE THAT THIS DOES NOT MAKE UP FOR THE BAD EXPERIENCE. THANK YOU FOR THE COMMENTS AND FOR SHARING THIS EXPIERENCE. WE DONT KNOW HOW WE ARE DOING WITHOUT CUSTOMERS LIKE YOU. IF YOU HAVE ANY QUESTIONS OR CONCERNS IN THE FUTURE, PLEASE GIVE ME A CALL. THANKS, ED KITTLE

JERROLD J.
04/2005
5.0
heating & air conditioning/hvac
  + -1 more
SERVICE REPRESENTATIVE ARRIVED ON TIME, PUT ON SHOE COVERS BEFORE ENTERING HOUSE, MADE CHECK INSIDE THE HOUSE AND PROCEEDED OUTSIDE TO CHECK THE COMPRESSOR UNIT. HE THEN HOSED OFF AND CLEANED THE COMPRESSOR UNIT. THE AMOUNT PAID REPRESENTS A SPECIAL PRICE OFFER MADE TWO YEARS AGO, AND IS QUITE REASONABLE. ONE OF THE THINGS THAT WE REALLY LIKE IS THAT THE SAME SERVICE REPRESENTATIVE RETURNS TO SERVICE OUR UNIT EACH TIME. WE HAVE USED BROAD RIPPLE FOR OVER 15 YEARS AND HAVE ALWAYS BEEN MORE THAN SATISFIED WITH THEIR WORK.
Description of Work: CHECK OPERATION OF AIR CONDITIONING SYSTEM AND CLEAN THE COMPRESSOR UNIT - AN ANNUAL CHECK.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from Broad Ripple Service Experts
THANK YOU FOR THE NICE COMMENTS. WE APPRECIATE THEM. LARRY

Judy H.
04/2005
1.0
plumbing
  + -1 more
SCAM: MARK ASK ME TO SIGN THE ESTIMATE TO SHOW I HAD GOTTEN IT. UNDER THE SIGNATURE IT SAID ''I HEREBY ACKNOWLEDGE THE SATISFACTORY COMPLETION OF THE ABOVE DESCRIBED WORK. .......... CHARGE FOR FREE ESTIMATE: HE SAID THERE WAS A TRIP CHARGE OF $65 FOR THE FREE ESTIMATE. HE WAIVED THIS WHEN I REFUSED TO PAY....... RETURN: HE CAME BACK IN ABOUT AN HOUR SAYING HE LOST HIS PHONE AND ASKED TO USE MY PHONE.
Description of Work: PRICE MORE THAN 220% HIGHER THAN OTHER ESTIMATE: MARK GAVE ME A ESTIMATE OF $1211 TO HOOK UP WATER LINES TO DISHWASHER, SINK, ICE MAKER, AND GAS TO RANGE. THERE IS EASY ACCESS TO ALL OF THE ABOVE.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0


MIKE & GAYLE B.
03/2005
5.0
water heater repair
  + -1 more
THEY CAME OUT THE VERY NEXT MORNING AND DID THE REPAIR WITHOUT MAKING US BUY A NEW SYSTEM.
Description of Work: THEY REPAIRED A WATER HEATER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

KARL D.
03/2005
2.0
heating & air conditioning/hvac
  + -1 more
THEY DIDN'T TURN MY HUMIDIFIER ON. THE TECHNICIAN DID A POOR JOB, HE DIDN'T LEAVE HIS NAME SO I WASN'T SURE WHO DID THE WORK. I WILL USE THEM AGAIN, SINCE I HAVE USED THEM FOR SEVERAL YEARS.
Description of Work: MAINTENANCE SERVICE VISIT

Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
punctuality
5.0

Yes, I recommend this pro

Response from Broad Ripple Service Experts
I APOLOGIZE FOR THE POOR EXPERIENCE YOU HAD WITH BROAD RIPPLE HEATING. I''LL DIG FURTHER INTO THIS SERVICE WORK AND ALSO CALL YOU FOR FURTHER DETAIL ON THE TECHS WORK. THE HEATING SEASON IS CONSIDERED OVER NOW WHICH MAY EXPLAIN WHY HE DID NOT TURN THE HUMIDIFIER BACK ON, BUT I''LL FIND OUT FOR SURE AND GET BACK WITH YOU ASAP, THANKS FOR THE COMMENTS, LARRY.

PATRICK M.
03/2005
4.0
heating & air conditioning/hvac
  + -1 more
THEY LEFT A MESS IN THE BASEMENT THAT I HAVE STILL NOT BEEN ABLE TO SCRAPE OFF THE FLOOR, THEY BORED TOO LARGE OF HOLES IN THE WALLS AND THE PRICE WAS DOUBLE WHAT I HAVE SEEN ELSEWHERE.
Description of Work: THEY INSTALLED A NEW HEATING AND A/C UNIT.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$7,000

Response from Broad Ripple Service Experts
I''M SORRY ABOUT THE FLOOR IN YOUR BASEMENT. PLEASE GIVE ME A CALL AT YOUR PLEASURE AND I''LL HAVE BANE FLOOR CLEANING CONTACT YOU AND TAKE OF THE PROBLEM FOR YOU AT OUR COST. REGARDING OUR PRICING...HEATING AND COOLING SYSTEMS COME IN ALL SIZES AND EFFICIENCIES WITH DIFFERENT WARRANTIES AS WELL. ALL COME WITH DIFFERENT PRICE TAGS BASED ON WHICH LEVEL OF PRODUCT YOU AND YOUR SALES REPRESENTATIVE AGREE UPON. YES, THERE ARE CHEAPER SYSTEMS OUT THERE BUT THEY MAY NOT DELIVER THE RESULTS YOU AND YOUR FAMILY ARE LOOKING FOR. I ASSURE YOU BASED ON THE PRICE YOU''VE STATED YOU HAVE A GREAT HEATING/COOLING SYSTEM IN YOUR HOME NOW THAT WILL GIVE YOU WONDERFUL ENERGY SAVINGS WITH STRONG RELIABILITY PROTECTED BY A GOOD WARRANTY. I''LL DIG IN TO YOUR FILE AND CALL YOU TO DISCUSS ANYTHING YOU WOULD LIKE ALONG WITH GETTING YOUR FLOOR TAKEN CARE OF. THANKS FOR THE COMMENTS, LARRY.

Sabrina F.
03/2005
5.0
plumbing
  + -1 more
I WAS IMPRESSED WITH THE WORKER'S HELPFUL DESCRIPTIONS OF THE PROBLEMS TO BE FIXED AND THE OPTIONS AVAILABLE TO CHOOSE FROM. HE ANSWERED ALL MY QUESTIONS VERY COURTEOUSLY. HE ARRIVED WITHIN THE PRE-ARRANGED TIME FRAME. I'M NOT SURE HOW PRICE WOULD COMPARE TO OTHERS. THEY DO OFFER AN ANGIE'S DISCOUNT.
Description of Work: REPAIRED LEAKING FAUCET AND CORRODED PIPE UNDER SINK IN MASTER BATHROOM.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$202

SHEILA & ERIC S.
03/2005
4.0
heating & air conditioning/hvac
  + -1 more
RECOMMENDED IF WE DIDN'T GET NEW EQUIP THAT WE NEEDED ROUTINE CLEANING SOON. CAME BACK NEXT DAY: TECHNICIAN DETERMINED THERMOSTAT WAS BROKEN (MALFUNCTIONING) WHICH APPARENTLY COULDN'T BE DETERMINED THE PREVIOUS DAY. WE REPLACED THE THERMOSTAT OURSELVES BUT STILL NO HEAT. ANOTHER VISIT NECESSARY ONLY TO FIND OUT TECHNICIAN WHO DIAGNOSED THERMOSTAT PROBLEM TURNED OFF THE GAS W/O TELLING US.
Description of Work: REPLACED BLOWER MOTOR AND GAVE ESTIMATE FOR NEW FURNACE AND NEW AIR CONDITIONER..

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOAN C.
03/2005
5.0
heating & air conditioning/hvac
  + -1 more
WE HAD NO HEAT SO WERE VERY APPRECIATIVE OF THEIR PROMPT RESPONSE. THE TECHNICIAN WAS PROFESSIONAL AND COURTEOUS.
Description of Work: WE HAVE HOT WATER, AND HEAT. A WATER MAIN BROKE AND THERE WAS NO WATER FROM 10 AM TO 1 PM. AN AIR LOCK DEVELOPED, BECAUSE THE FURNACE CAME ON THEN.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

NORMA S.
03/2005
5.0
heating & air conditioning/hvac
  + -1 more
EXCELLENT TIMELINESS, EXPERTISE, PROFESSIONALISM. PRICE INCLUDES USING ANGIE'S LIST $10 COUPON.
Description of Work: REPAIR TO FURNACE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Broad Ripple Service Experts
THANK YOU FOR THE BUSINESS, WE APPRECIATE IT, LARRY.

CLAUDIA R.
03/2005
2.0
plumbing
  + -1 more
I FEEL LIKE A $65 DOLLAR TRIP CHARGE TO TRAVEL ABOUT 2 MILES AND THEN GO SHOPPING FOR PARTS AT $96 AN HOUR FOR A SIMPLE SHUT OFF VALVE IS UNREASONABLE. I WAS SHOCKED.
Description of Work: I REMOVED A REFRIGERATOR AND DISCOVERED THAT THE ICE MAKER SUPPLY LINE HAD NO SHUT OFF SO THE WATER HAD TO BE TURNED OFF AT THE STREET. I CALLED VILLAGE AND AFTER EXPLAINING THAT I NEEDED A SHUT OFF VALVE INSTALLED, I AGREED TO THE NEXT DAY 8:30-9 APPT. THE PLUMBER CAME AND THEN LEFT TO GO SHOPPING FOR THE PARTS. UPON RETURN, THE VALVE WAS INSTALLED WITHIN A FEW MINUTES. BETWEEN THE TRIP CHARGE,THE SHOPPING CHARGE AND THE PARTS CHARGE, THE BILL WAS CLOSE TO $200. I THINK THAT IS WAY TOO MUCH FOR THE WORK THAT WAS DONE. I PAID FOR SHOPPING. I COULD HAVE HIRED MY LAWYER FOR THE SAME MONEY.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$182.2

Jan B.
03/2005
4.0
plumbing
  + -1 more
IT TOOK 3 TRIPS TO GET THE WORK COMPLETED.
Description of Work: REPLACED 3 SHOWER FAUCETS.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

$1,300

M CASEY L.
03/2005
5.0
plumbing
  + -1 more
OVERALL EXPERIENCE WAS GOOD. WE DID HAVE TO MAKE A COUPLE OF SCHEDULE CHANGES TO MAKE SURE THAT WE GOT THE SAME PERSON WHO INVESTIGATED THE PROBLEM TO FIX THE PROBLEM. OVERALL A VERY PROFESSIONAL EXPERIENCE.
Description of Work: WE HAD A ''DUMP'' DRAIN REMOVED AND NEW SANITARY PIPE INSTALLED TO A BATH TUB AND A GAS FIRE PLACE DISCONNECTED.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$251

MILLICENT M H.
03/2005
5.0
plumbing
  + -1 more
EXCELLENT SERVICE ON SHORT NOTICE. CAME PROMPTLY -- CHARGE WAS LESS THAN ESTIMATE BECAUSE DIDN'T TAKE AS LONG AS EXPECTED. WAS POLITE, KNOWLEDGEABLE AND LEFT NO MESS.
Description of Work: CLEANED ALL DRAIN PIPES IN AND OUT OF BACK ROOM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$348

VICTORIA M.
03/2005
5.0
heating & air conditioning/hvac
  + -1 more
BROAD RIPPLE HEATING & AIR CONDITIONING ARRIVED PROMPTLY AND THE TECHNICIAN, GREG JOHNSON WAS EXTREMELY COURTEOUS AND KNOWLEDGEABLE. HE SERVICED THE BRYANT UNIT WHICH WAS SERIOUSLY OVERDUE FOR A FILTER REPLACEMENT, CLEANING, AND CHECKUP. GREG REPAIRED THE ACCESS PANELS (BENT METAL) SO THE FILTER COULD BE REPLACED, AND GAVE ME THE BASIC INFO I NEEDED TO KNOW ABOUT THE FURNACE, SINCE THERE WAS NO MANUAL AVAILABLE. HE ALSO TALKED ME THROUGH SERVICING MY HUMIDIFIER UNIT AND REPLACING THE DEMISTER PAD. I WAS VERY PLEASED WITH HIS WORK AND WITH THE ANGIE'S LIST DISCOUNT, THE SERVICE CONTRACT WAS VERY REASONABLE.
Description of Work: I BOUGHT AN 8-YR OLD HOME IN THE FALL OF 2004 AND COULDN'T OPEN THE FURNACE ACCESS PANELS TO REPLACE THE AIR FILTER. ADDITIONALLY, I WANTED AN ANNUAL SERVICE CONTRACT FOR HVAC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

MICHAEL K.
02/2005
5.0
plumbing
  + -1 more
ANDY,THE SERVICE REP. WAS ON TIME. HAD ALL OF THE NECESSARY EQUIPMENT AND SUPPLIES ON THE TRUCK. HE EXPLAINED WHAT HE WAS GOING TO DO AND THE COST. COST WAS BASED ON THE ''JOB'' AS OPPOSED TO TIME AND MATERIALS. HE WAS THOROUGH AND COMPLETED THE JOB IN THE AMOUNT OF TIME I THOUGHT IT SHOULD TAKE. I DID HAVE TO INQUIRE AS TO DEDUCTIONS FOR ANY COUPON AND SENIOR DISCOUNT WHICH HE DID APPLY TO THE FINAL BILL.
Description of Work: REPLACE 4 - 1/2'' QUARTER/TURN IN- LINE SUPPLY VALVES FOR BATHTUB/SHOWER

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$488

JULIE F.
02/2005
5.0
plumbing
  + -1 more
EXCELLENT. GAVE ME AN ACCURATE & REASONABLE ESTIMATE. ARRIVED ON TIME & GAVE USEFUL, PROFESSIONAL ADVISE.
Description of Work: LABOR TO REPLACE AN INSTANT HOT WATER DISPENSER IN KITCHEN.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

SHAWN K.
02/2005
4.0
plumbing
  + -1 more
SAME DAY APPOINTMENT OFFERED. WAS TOLD I'D BE FIRST APPT. AFTER LUNCH. HE FINALLY SHOWED UP AT 4 PM.
Description of Work: RESET LEAKING TOILET.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
2.0

Yes, I recommend this pro
$250

MELISSA AND BRET H.
02/2005
5.0
plumbing
  + -1 more
JOB 1: GREAT EXPERIENCE! MARK RESPONDED TO A LATE-NIGHT EMERGENCY CALL; OUR HOT WATER SHUTOFF HAD CORRODED WHEN I REPLACED OUR FAUCET, SO WE COULDN'T TURN THE HOT WATER ON WITHOUT AN ERUPTION. MARK SHOWED UP WITHIN THE HOUR AND FIXED IT QUICKLY. THE PRICE WAS HIGH, BUT THAT'S WHAT WE GET FOR AN AFTER-HOURS D-I-Y PROJECT. HE ALSO SAID THAT HE'D COME BACK OUT AND FIX THE COLD WATER SHUTOFF WITH NO VISIT FEE, SINCE WE COULDN'T FIND THAT SHUTOFF AND IT WAS SNOWY OUTSIDE AND DARK TO BOOT! JOB 2: MARK WAS VERY POLITE & WENT ABOVE & BEYOND TO HELP US OUT. IT TURNED OUT THAT MY HUSBAND HAD BOUGHT THE WRONG SIZE OF TOILET FOR ONE OF OUR VERY SMALL BATHS, SO HE CALLED THE OFFICE TO SEE IF HE COULD COME BACK THE NEXT DAY & FINISH UP AT NO ADDITIONAL CHARGE TO US FOR THE TRIP SO THAT I COULD BRING THE STOOL BACK AND GET THE RIGHT SIZE. THIS WAS OUR FAULT, SO I THOUGHT THAT THAT WAS EXTREMELY KIND OF HIM. HE ALSO VENTED OUR KITCHEN SINK BUT DIDN'T CHARGE US.
Description of Work: JOB 1 ($200): REPLACED HOT WATER VALVE UNDER SINK. JOB 2 ($350): MARK CAME TO REPLACE TWO STOOLS AND CHECK OUT THE FLOOR DRAIN IN OUR BASEMENT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

THOMAS S.
02/2005
5.0
heating & air conditioning/hvac
  + -1 more
EXCELLENT PRICE ON A BETTER SYSTEM. DID EXCELLENT WORK, AND FINISHED THE INSTALLATION IN ONE DAY. THEY WERE CAREFUL & RESPECTFUL OF MY PROPERTY, I'M QUITE PLEASED OVERALL.
Description of Work: INSTALLED NEW HVAC SYSTEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,182

ROSE A.
02/2005
5.0
heating & air conditioning/hvac
  + -1 more
OVERALL, I AM VERY SATISFIED WITH THE WORK, AND THEIR PROMPTNESS. HOWEVER, DAVID SAID THAT SOMEONE WOULD BE AVAILABLE AFTER 1PM AND THAT THEY WOULD CALL 1/2 HOUR BEFORE THEY ARRIVED. KEVIN SHOWED UP WITHIN 1/2 HOUR OF MY CALLING THEM. WHILE I APPRECIATE THE PROMPT SERVICE IF IT HAD BEEN MUCH LATER, NO ONE WOULD HAVE BEEN HOME AS WE WERE EXPECTING TO BE CALLED 30 MINUTES BEFORE SOMEONE CAME TO THE HOUSE. AGAIN, I AM VERY HAPPY WITH THE SERVICE, I JUST HOPE IN THE FUTURE THAT THEY MAKE SURE TO FOLLOW CALL-AHEAD INSTRUCTIONS SO IT DOESN'T CAUSE PROBLEMS FOR HOMEOWNERS.
Description of Work: REPLACED FAN/LIMIT SWITCH, SPARK BOARD AND ROLL OUT SWITCH. TESTED FURNACE AND AIR VENT TO MAKE SURE EVERYTHING ELSE WAS WORKING.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$750

Response from Broad Ripple Service Experts
I APOLOGISE TO THIS MEMBER FOR THE "NO PHONE CALL" ISSUE. I''LL SPEAK WITH THE DISPATCH FOLKS AND IMPROVE THAT SYSTEM. ANY OTHER PROBLEMS IN THE FUTURE, PLEASE FEEL FREE TO CALL ME. THANKS AGAIN, LARRY.

Contact information

8227 Northwest Blvd Ste 300, Indianapolis, IN 46278

https://www.BroadRippleHeating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
PC19900028
Trade License Locale
IN
Trade License Authority
Indiana
Trade License Expiration
12/31/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Air Duct Cleaning,
Wells and Pumps,
Natural Gas Lines,
Appliance Repair,
Sewer Cleaning,
Electrical,
Dryer Vent Cleaning,
Septic Systems

FAQ

Broad Ripple Service Experts is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Broad Ripple Service Experts accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Broad Ripple Service Experts offers free project estimates.
No, Broad Ripple Service Experts does not offer eco-friendly accreditations.
No, Broad Ripple Service Experts does not offer a senior discount.
Yes, Broad Ripple Service Experts offers emergency services.
No, Broad Ripple Service Experts does not offer warranties.
Broad Ripple Service Experts offers the following services: Plumbing services Furnace, Air Conditioner, Heat Pump, Boiler, Geothermal Sales, Repair, & Installation Air Duct Cleaning, Blown in Attic Insulation & Indoor Air Quality Products.
Heavy Industrial

Contact information

8227 Northwest Blvd Ste 300, Indianapolis, IN 46278

https://www.BroadRippleHeating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day