Broad Ripple Service Experts

I CALLED AND ASKED ABOUT PRICING, THEY SAID IT WOULD BE $20/LB, THAT'S IT, I AGREED. I ASKED WHEN I COULD GET SOMEONE TO COME OUT AND RECHARGE MY A/C AND PERFORM AN ANNUAL MAINTENANCE CHECK, I WAS TOLD SATURDAY BETWEEN 8 A.M. AND NOON (5 DAYS OUT). I DIDN'T CONSIDER IT AN EMERGENCY, SO I DIDN'T HAGGLE TO GET AN EARLIER SERVICE DATE. 1.) THE TECH SHOWED UP 4 HOURS LATE, (4:00 P.M.) FORCING ME TO CANCEL ALL OF MY SATURDAY PLANS. 2.) I WAS INFORMED THAT TECHNICIAN ARE NOT ALLOWED TO DO MAINTENANCE CHECKS ON SATURDAY, SO I WAS DELIBERATELY DUPED BY THE CALL CENTER. 3.) I WAS INFORMED THAT THE FREON COST WAS $20/LB... IF I WANT IT SITTING ON MY PORCH. IF I ACTUALLY WANT IT IN THE A/C UNIT THAT'S ANOTHER $20/LB. I ALSO WAS NOT INFORMED OF THE TRIP CHARGE OF $80 (DISCOUNTED TO $70 THANKS TO THE ANGIE'S LIST COUPON) ADD TAX AND MY EXPECTED COST TRIPLED FROM $60 TO $184. I FEEL LIKE I ORDERED A HAMBURGER FOR $3 OFF THE MENU, WAS CHARGED ANOTHER $3 FOR COOKING AND $6 FOR SERVING IT. TOTAL $12

HE DID NOT CHARGE ME FOR COMING OUT WHICH I APPRECIATED. HIS ORIGINAL ESTIMATE SEEMS A LITTLE HIGH, THOUGH I DID NOT DO ANY COST COMPARISONS. I WOULD AGREE WITH HIM, IT IS A VERY COMPLICATED REPLACEMENT, NOT A STRAIGHT FORWARD REPLACEMENT.

THE GENTLEMAN FROM VILLAGE PLUMBING WAS ON TIME, VERY PROFESSIONAL. HE WAS UNABLE TO FIX MY CLOGGED TUB, BUT REFERRED ME TO A LOCAL ''EXPERT''. AND HE DID NOT CHARGE ME ANYTHING BECAUSE HE WAS UNABLE TO FIX IT. I'LL CALL THEM AGAIN IF NEEDED. THE ONLY DOWNSIDE: NO COVER WAS LAID IN THE TUB, AND I NOW HAVE VERY NOTICEABLE SCUFFS IN THE TUB THAT I CAN'T REMOVE.

THIS REPORT MAY SEEM DATED BUT WANTED TO GIVE THIS COMPANY EVERY CHANCE BEFORE FILING, AS IT IS AN ONGOING PROBLEM. SEPT,2002 BOUGHT NEW HEATPUMP, HAD MANY PROBLEMS, CALLED ANGIES LIST TO COMPLAIN ON 4/11/03, THEY DID GET THINGS MOVING. BUT --TECHS WERE HERE 8 TIMES. FACTORY REP TWICE. THEY FINALLY REPLACED DEFECTIVE HEATPUMP IN JAN,2004. HOOKED UP THERMOSTAT WRONG, HAD TO COME BACK. THEN SEPT,2004 UNIT WOULD NOT COOL. THEY DID LEAK TEST, FOUND NO LEAK, ADDED FREON. ITS NOW JUNE,2005 AND IT DOESN'T COOL AGAIN. CALLED FOR SERVICE, SAID IT WOULD BE A WEEK BEFORE THEY COULD COME. THIS IS A LENNOX UNIT. BEWARE OF LENNOX AND BROAD RIPPLE HEATING. MANAGEMENT AT BROAD RIPPLE HEATING WILL NOT RETURN PHONE CALLS.

OUR SERVICE TECHNICIAN, TIM, WAS VERY WELL-VERSED IN OUR TYPE OF SYSTEM AND AWARE OF COMING CHANGES IN EFFICIENCY REQUIREMENTS. HE WAS POLITE AND EXPLAINED THINGS VERY WELL.

WE'VE USED THEM FOR YEARS. THEY DO A REALLY GOOD JOB. WE RELY ON THEM TWICE A YEAR TO CHECK OUR UNIT. THEY DO EVALUATE THEIR EMPLOYEES EACH TIME THEY COME OUT.

THEY DID A GREAT JOB. NO PROBLEM ON GETTING AN ESTIMATE OR INSTALLATION. THE JOB WAS DONE QUICKLY AND PROFESSIONALLY.

VERY KNOWLEDGEABLE ABOUT THE HEAT PUMP. GREG USED TO BE AN INSTALLER AND UNDERSTANDS THE INNER WORKINGS OF THE THING. MADE SUGGESTIONS FOR USING THE THERMOSTAT. WHEN I SCHEDULED, I ASKED FOR GREG; HAD TO WAIT 3 WEEKS TO GET HIM, SPECIFICALLY. VERY POLITE AND FRIENDLY. LOVED THE DOG. WORE STOCKING 'BOOTIES' INSIDE.

VILLAGE PLUMBING PERFORMED THE WORK SATISFACTORILY. THEY GAVE ME A TIME RANGE FOR ARRIVAL OF 12-5 PM, AND SHOWED UP AT 4:45 PM. THEY DID CALL MID-AFTERNOON TO ADVISE ME THAT THE SERVICEMAN WOULD BE THERE. STEVE WAS POLITE, AND WORE HIS BOOTIES. THE PRICE WAS, I THOUGHT, HIGH FOR THE WORK THAT WAS DONE, BUT THEY DID SHOW UP. I HAVE USED THEM BEFORE BUT THE COST MAY PREVENT ME FROM CALLING THEM AGAIN.

EXCELLENT WORK. PROMPT FRIENDLY SERVICE. WOULD USE AGAIN. I AM FAIRLY HARD TO PLEASE.

THEY WERE VERY INFORMATIVE. I GOT SERVICE AGREEMENT.

THEY SERVICED MY A/C FOR THE SUMMER AND REPLACED MEDIA FILTER. THIS WAS A VERY GOOD VALUE FOR THE MONEY.

SERVICEMAN KEPT ME INFORMED AS TO HIS SCHEDULE, AND WHEN HE ANTICIPATED BEING AT MY HOME. DID THE WORK VERY QUICKLY, AND EFFICIENTLY. CLEANED UP HIS WORK AREA EXTREMELY WELL.

BOUGHT YEARS CONTRACT W/ANGIE'S LIST DISCOUNT. THEY DID GOOD WORK LAST YEAR, AND WERE ON TIME, AND WILL NEXT YEAR, I BELIEVE. ALL WENT WELL. VERY POLITE SERVICE MAN. VERY PLEASANT & COMPETENT.

THEY CAME OUT THE DAY I CALLED, AND WERE PROFESSIONAL AND COURTEOUS.

THEY COME WHEN THEY SAY THEY WILL, AND CALL AHEAD. COMPETITIVE PRICING AND COMPETENT PEOPLE.

WORKMEN WERE VERY NICE. MADE IT LOOK VERY NICE ON THE OUTSIDE OF THE HOUSE. KEPT IN GOOD CONTACT.

WE HAVE BEEN USING THEM FOR A WHILE, AND WILL CONTINUE TO USE.

THEY WERE CLEAN AND EFFICIENT IN THEIR WORK. THE PRICE IS FOR TWO JOBS $79 FOR THE SPRING, AND $170 FOR THE HOSE.

THIS COMPANY WAS NOT PROMPT, DID NOT EVEN FINISH THE ENTIRE JOB, AND WHAT'S WORSE THAN ANYTHING IS WE HAVE BEEN USING THEM FOR OVER 5 YEARS. THE SERVICE GUY RUINED THE ENTIRE EXPERIENCES WE HAVE ALWAYS HAD. THE SERVICE GUY ACTED LIKE HE DID NOT CARE ABOUT ANYTHING AND THE WORST THING IS BROAD RIPPLE HEATING AND COOLING DID NOT EVEN CALL ME TO SEE WHY WE DID NOT RENEW THE CONTRACT. WE WILL NEVER USE THESE GUYS AGAIN.

DAVID B. IS ALWAYS A PLEASANT PERSON TO WORK WITH, AND SEEMS VERY KNOWLEDGEABLE REGARDING HVAC SYSTEMS. HE TELLS ME EXACTLY WHAT'S GOING ON WITH MY SYSTEM (I LIKE THE TECHNICAL DETAILS), AND NEVER TRIES TO SELL ME UNNECESSARY PARTS OR SERVICES. SOMETIMES HE RUNS A LITTLE LATE, BUT THAT'S MOST LIKELY DUE TO THE FACT THAT HE IS DOING HIS JOB WELL, PAYING ATTENTION TO DETAIL & TALKING WITH THE CUSTOMER. WILL DEFINITELY USE DAVID IN THE FUTURE.

THE COMPRESSOR AND COOLANT LINE INSTALLATION WAS DONE WELL, BUT THE INSTALLERS COULD NOT GET THE COMPRESSOR TO START-UP EVEN WITH PHONE ASSISTANCE FROM THEIR SERVICE DEPT. THEY NEEDED TO PLACE SERVICE CALL FOR ANOTHER TECHNICIAN; A COUPLE HOURS AFTER THEY LEFT THE SERVICE TECH DID FIND A BROKEN WIRE AND WAS ABLE TO GET THE COMPRESSOR TO RUN WHEN THE THERMOSTAT WAS SET ON COOLING. I LATER FOUND THAT THE COMPRESSOR WOULD NOT START WITH THE THERMOSTAT SET ON AUTOMATIC (I.E. A/C OR FURNACE DEPENDING ON TEMPERATURE SETTING.) SINCE I HAD ALREADY USED UP AN ENTIRE DAY, I ELECTED TO REPLACE THE THERMOSTAT (WHICH HAD WORKED FINE WITH THE PREVIOUS COMPRESSOR) MYSELF, RATHER THAN TO WAIT FOR A SECOND SERVICE CALL.

QUICK RESPONSE, HELPFUL TECHNICIAN, A BIT EXPENSIVE.

PLUMBER WAS ON TIME, COURTEOUS, EXPLAINED THE PROBLEM AND FIXED IT.

THEY ARE VERY RESPECTFUL AND VERY CLEAN WITH THE JOB. I'VE USED THEM FOR 27 YEARS AND THEY'VE ALWAYS KEPT MY HEATING AND COOLING SYSTEM RUNNING VERY WELL. I'VE NEVER HAD PROBLEMS WITH THEM.