Broad Ripple Service Experts

MARK WAS VERY METICULOUS AND EVEN TOOK HIS SHOES OFF EVERY TIME HE CAME INSIDE THE HOUSE. AFTER HE DID THE WORK, I NOTICED THE NEXT DAY THAT THE FAUCET WAS LEAKING IN A DIFFERENT PLACE. MARK RETURNED THE SAME DAY I CALLED IN WITH THE PROBLEM AND FIXED THE LEAK WITHIN FIVE MINUTES. I WOULD USE VILLAGE PLUMBING FOR ANY FUTURE PLUMBING NEEDS.

I HAVE CONTACTED BROAD RIPPLE HEATING & AIR ON TWO DIFFERENT OCCASIONS FOR SERVICE. THE FIRST TIME I CALLED THEM WAS ABOUT 2 YEARS AGO TO COME TO MY HOME AND GIVE ME A QUOTE FOR A NEW FURNACE. MY HUSBAND WANTED TO BE THERE WHEN THEY CAME, SO WE MADE THE APPOINTMENT FOR 8:00 A.M. AND MY HUSBAND STAYED HOME FROM WORK TO WAIT FOR THEM. AT 8:20 THE GUY CALLED ON THE PHONE AND SAID HE WAS JUST LEAVING THE SOUTH SIDE OF TOWN (WE LIVED IN CARMEL) AND WOULD BE THERE IN ABOUT 45 MINUTES. MY HUSBAND THEN CANCELLED THE APPT. BECAUSE HE COULDN'T WAIT THAT LONG. WE USED A DIFFERENT COMPANY THAT WAS PROMPT IN ARRIVING FOR THE QUOTE. WE DECIDED TO TRY THEM AGAIN TO COME SERVICE OUR NEW HOME'S HEAT PUMP. THEY GAVE US THE DATE (9/27) & SAID THEY'D BE HERE IN THE AFTERNOON. AGAIN, IT GOT TO BE LATE IN THE DAY, SO WE CALLED TO SEE WHEN THEY'D ARRIVE. THEY'D MESSED UP AGAIN & HAD US DOWN FOR 10/14. THEY SAID THEY MIGHT GET US THAT DAY. WE CANCELLED AND USED ANOTHER SERVICE PROVIDER.

WITH THE NEW AIR CONDITIONER, IT WAS NOT COMPATIBLE WITH THE THERMOSTAT THEREFORE, AFTER INSTALLATION, THE THERMOSTAT DIDN'T WORK. THEY HAD TO COME BACK AND INSTALL AN INFERIOR THERMOSTAT. WE WERE TOLD A SIMILAR THERMOSTAT TO WHAT WE HAD BEFORE WOULD COST OVER $300. ALSO AFTER THE INSTALLATION WE HAD SOME LEAKING IN OUR BASEMENT THAT THEY HAD TO COME OUT AND FIX. THEY DID NOT DO A GREAT JOB CLEANING UP AFTER THEMSELVES. WE'VE BEEN USING THEM FOR SEVERAL YEARS AND THIS IS THE FIRST TIME WE'VE HAD COMPLAINTS.

AS USUAL, MARK WAS TOTALLY ON THE BALL--EVEN EARLIER THAN PLANNED. HE WORKED QUICKLY AND DID A FINE JOB. SINCE WE HAVE TO INSTALL TILE IN THE BATHROOM WITH THE SHOWER INSTALLATION, HE SAID HE WOULD COME BACK TO FINISH THE FIXTURE TRIM AT A LATER TIME WITH NO CHARGE. GREAT GUY AND GREAT PLUMBER--WE LOVE THE COMPANY TOO. THE SECRETARIAL STAFF IS ALWAYS VERY HELPFUL.

THEY SAID IT NEEDED A PART THAT THEY COULD NOT ORDER. BUT THEY COULD ORDER THE WHOLE THING ASKED FOR ABOUT $60 FOR SHOWING UP AND THEY THEN DROPPED TO BALL AND NEVER FOLLOWED UP WITH UP. ANOTHER PLUMBER CAME BACK AND DID THE WORK.

THEY WERE VERY FAIR ABOUT THEIR PRICING, AND THEIR SERVICE WAS GREAT!.

I TOLD HIM THAT MY BASEMENT WAS A BIT HUMID. I DID MAKE THIS KNOWN TO HIM. HE STATED THAT I SHOULD GET A DEHUMIDIFIER. THEN A FEW DAYS LATER, I NOTICED A FINE DUSTING OF MOLD ON OUR BASEMENT BELONGINGS. I AM UNSURE TO WHY THEY DID NOT CATCH IT AND IT WAS A BIG CLEAN UP FOR ME THEY DID COME OUT TO ADJUST THE PRESSURE OF THE FREON, WHICH DID STOP THE PROBLEM. THEY DID NOT CHARGE ME FOR THAT.

THE WORK THAT IS GOOD IS VERY GOOD. MARK ADDED AN ADDITIONAL SHUTOFF VALVE AT MY REQUEST, WHEN I REALIZED THAT IF A PARTICULAR PIECE OF THE REMAINING GALVANIZED PIPE FAILED, I WOULD HAVE TO SHUT OFF THE ENTIRE HOUSE. ON THE OTHER HAND, THE LAUNDRY SUPPLY IS REVERSED, AND THE PIPES TO THE LAUNDRY LOOK PRETTY SORRY. IF I NEED TO SHUT OFF THE SUPPLY TO THE KITCHEN, I MUST SHUT OFF BOTH BATHROOM AND LAUNDRY AS WELL. I TAKE SOME RESPONSIBILITY. FOR THE PRICE, I SHOULD HAVE MANAGED THE PROJECT MORE CLOSELY. IT WOULD BE NICE TO HAVE THE LAUNDRY SINKS PROPERLY PLUMBED, HOWEVER.

THEY ARE VERY HELPFUL AND DO NOT PRESSURE YOU TO BUY, PRESENTING OPTIONS.

ANDY (?) WAS COURTEOUS AND PROFESSIONAL, AND QUICKLY TOOK CARE OF THE PROBLEM. HE WAS RIGHT ON TIME.

JOB 1: INSTALLERS WERE TIMELY AND PROFESSIONAL. THE ACTUAL INSTALLATION WENT AS SCHEDULED AND BOTH THE FURNACE AND WATER HEATER WERE INSTALLED IN A VERY NICE FASHION. VERY PLEASED WITH THE ENTIRE EXPERIENCE. JOB 2: ONCE AGAIN BROADRIPPLE HEATING AND COOLING COME THROUGH AS THE GO TO GUYS IN INDIANAPOLIS. FIELD REPRESENTATIVE JADE GRUNER, WAS VERY KNOWLEDGEABLE AND THOROUGH IN EXPLAINING THE DIFFERENT OPTIONS AND PRICING AVAILABLE TO US. HE LEFT US WITH A DETAILED PROPOSAL OF DIFFERENT MODELS AND PRICES. THE INSTALLERS WERE CLEAN CUT AND PROFESSIONAL AND DID A VERY WORKMAN LIKE JOB. VERY PLEASE WITH OUR NEW 5 TON LENNOX UNIT. THANKS JADE!

THEY DID A FANTASTIC JOB. FIRST OFF, THEY WERE ON TIME. NOT A MINUTE LATE. SECONDLY, THE PLUMBER SAID THAT IT WAS SO EASY TO FIX A BATHTUB DIVERTER, IT WOULD BE A CRIME TO PAY HIM TO FIX IT SINCE I COULD DO IT HIMESELF. SINCE HE WAS GOING TO THE PLUMBING EQUIPMENT STORE ANYWAYS, HE PICKED UP THE DIVERTER AND REPLACED IT CHARGING ME ONLY FOR THE PART, NOT THE LABOR. ADD THIS TO THE FACT THAT, ACCORDING TO THE PLUMBER, THEY NORMALLY CHARGE $80 FOR THAT APPT (SINCE THEY USE HIGH END PIECES), BUT SAID HE COULD PICK UP A $7 PIECE AT THE STORE...WE SAVED A TON. AS FOR THE TOILET, HE FIXED IT WITHIN ABOUT AN HOUR. VERY POLITE. CLEANED UP AFTER HIMSELF.

UNDERSTANDING THAT MY LEAKING WATER HEATER WAS AN EMERGENCY, THEY WERE ABLE TO GET SOMEONE TO ME QUICKLY. WHEN THE REP ARRIVED, HE WAS EXTREMELY POLITE, CLEAN, AND VERY KNOWLEDGEABLE. THEY GAVE ME A COMPLETE ESTIMATE (INCLUDING LABOR) AND BECAUSE MY WATER HEATER WAS A SPECIAL ORDER, TOOK THE EXTRA TIME TO FIND ONE, GO GET IT, AND INSTALL IT THE SAME DAY. HE INSTALLED THE NEW ONE QUICKLY AND THEN CLEANED UP BEAUTIFULLY WHEN HE WAS DONE. HE EVEN CLEANED OUT A DRAIN NEARBY WITHOUT ME KNOWING. I WOULD HIGHLY RECOMMEND VILLAGE PLUMBING AND WILL USE THEM AGAIN IF EVER NECESSARY.

EVERYONE AT BROAD RIPPLE HEATING & AIR CONDITIONING, LLC WAS POLITE, PUNCTUAL, AND PROFESSIONAL. JADE WAS OUR SALES PERSON DID AN AWESOME JOB. HE WAS KNOWLEDGEABLE AND LISTENED DURING OUR INITIAL APPOINTMENT, SO HIS ESTIMATE REFLECTED THE WORK WE WANTED DONE. HE DEMONSTRATED HE WANTED OUR BUSINESS BY FOLLOWING UP AFTER WE RECEIVED OUR INITIAL QUOTE WHICH WAS VERY REASONABLE. WHEN THE CREW ARRIVED (ON TIME AND READY TO WORK) JADE WAS THERE TO ENSURE EVERYONE WAS ON THE SAME PAGE. THE CREW DID AN OUTSTANDING JOB, AS WELL. GREAT WORKMANSHIP, PROFESSIONAL, VERY CLEAN AND HAD WONDERFUL ATTITUDES.

THE SERVICE TECH DID A GOOD JOB AND WAS VERY POLITE. THE COST WAS REASONABLE TOO. THE PROBLEM WAS WITH THE OFFICE AND THEIR SCHEDULING/CUSTOMER SERVICE. THEY SET UP A 4 HOUR WINDOW FOR THE WORK TO BE DONE. NO ONE SHOWED UP SO I CALLED. THEY WERE NOT APOLOGETIC AND STATED THAT HE GOT HELD UP ON AN EARLIER JOB. THEY STATED THAT I WAS NEXT ON THE LIST BUT NO TIME-FRAME. THE TECHNICIAN SHOWED UP AN HOUR LATER AND PERFORMED THE WRONG SERVICE (A/C VS. FURNACE). GOOD CUSTOMER SERVICE WOULD HAVE THEM CALLING WHEN THE WINDOW OF TIME CANNOT BE MET, BEING APOLOGETIC, ETC. THE SCREW-UPS WERE WITH A PERSON CALLED CHARLIE IN THE OFFICE IN BOTH THE CUSTOMER SERVICE ASPECTS AND THE WRONG SERVICE SCHEDULED. THEY ARE SUPPOSED TO CONTACT THE CUSTOMER. I WASTED TOO MUCH TIME WAITING FOR SERVICE, BUT THE SERVICE WAS PERFORMED WELL.

THEY INSTALLED MY FURNACE (NOT UNDER WARRANTY SINCE 2003) AND AIR CONDITIONER AND HAVE HAD OUR ANNUAL SERVICE DONE UNDER THEIR MAINTENANCE AGREEMENTS SINCE THEN. WHEN A LEAK THAT LOOKED TO BE CONDENSATION APPEARED IN AN ELBOW JOINT OF THE PIPE THAT TAKES AIR OUTSIDE, I WAS DISAPPOINTED TO FIND THAT THEY'D CHARGE A $69 DIAGNOSTIC FEE PLUS SERVICE. ANOTHER COMPANY LOOKED AT THE JOINT IN THE PVC AND NOTICED IT WAS NO LONGER WELL SEALED, APPLIED SOME SEALER TO THE PIPE AND CHARGED $29 FOR 15 MINUTES SERVICE. NO ''DIAGNOSTIC FEE.'' THEY'LL HAVE MY MAINTENANCE AGREEMENT FROM NOW ON.

THEY DID A GOOD JOB. THEY WERE PROMPT AND I THOUGHT THE PRICE WAS FAIR. THEY ALSO POINTED OUT ANOTHER PROBLEM WE HAD AND THEY ARE COMING BACK TO FIX IT.

PLUMBER EFFICIENT @ DIAGNOSIS OF TROUBLE AND PRESENTED MY ALTERNATIVES. LOOKED FOR THE BEST WAY TO REPAIR PROBLEM. DID NOT TRY TO UP THE BILL.

MY ONLY CONCERN WAS BROAD RIPPLE OUTSOURCES THEIR PLUMBING TO VILLAGE PLUMBING AT THE SAME ADDRESS AND PHONE NUMBER. WHEN THE PLUMBER ARRIVED THERE MUCH CONFUSION BECAUSE I EXPECTED THE UNIFORM AND TRUCK TO SAY BROAD RIPPLE BUT IT SAID VILLAGE PLUMBING, SO I WISH THEY WOULD HAVE TOLD ME TO EXPECT THIS DIFFERENCE WHEN WHEN I SCHEDULED THE APPOINTMENT. OTHERWISE THE PLUMBER WAS ON TIME, VERY POLITE, AND KNOWLEDGEABLE. WHEN THE PLUMBER REALIZED MY HOT WATER HEATER WAS ONLY 6 YEARS OLD HE OFFERED TO CALL TO SEE IF THE MANUFACTURER WARRANTY WAS STILL AVAILABLE. IT WAS, SO I RECEIVED A FREE WATER HEATER EVEN THOUGH I DID NOT OWN THE HOME WHEN THE UNIT WAS PURCHASED. I ONLY PAID FOR LABOR, TRIP CHARGE AND EXTENDED WARRANTY. I ALSO APPRECIATED THAT THE PLUMBER TOOK THE OLD HOT WATER HEATER WITH HIM.

ARRIVED ON TIME, WORKED PROFESSIONALLY AND QUICKLY. NO COMPLAINTS.

THEY WERE ON TIME AND HAD THE JOB FINISHED BY 5:30. EVERYTHING SEEMS TO BE WORKING GOOD.

I REALLY LIKE THEIR SERVICE, THEY ARE ALWAYS RIGHT OUT HERE WHEN WE NEED THEM. I'VE USED THEM FOR 12 YEARS, AND HAVE BEEN VERY HAPPY WITH THEM.

GOOD CUSTOMER SERVICE REP - THEY TOOK ALL THE TIME I NEEDED, TO COMPLETELY EXPLAIN THE OPTIONS.

USUAL, PROFESSIONAL TECHNICIAN WAS THERE.

I HAVE HAD A SERVICE CONTRACT WITH THE COMPANY SINCE 1997 AFTER MERGER BETWEEN PAUL E SMITH, BRYANT ALLAN, AND AJ'S. FURNACE AND A/C DUCTS CLEANED IN 1998. THEY ARE ALWAYS ON TIME WITH ADVANCE NOTICE, COURTEOUS, CLEAN AND DO WOOD WORK. HIGHLY RECOMMEND. TOOK ABOUT 2 HOURS FOR 7 OUTLETS. PHONE OPERATORS ARE BOTH NICE AND VERY EFFICIENT.