Broad Ripple Service Experts

I've never had a more pleasant service experience. I have a yearly service agreement with the company and all staff members have been punctual, respectful, helpful, and have never tried to sell additional services or equipment. This particular problem took 3 trips to my home to solve (and the opinions of 2 electricians), as information didn't add up during the troubleshooting process. The staff was patient and detail oriented and looked into every possible scenario that could have caused the problem (and there were many). When one staff member felt he was outside his level of expertise, the company sent out their top heat pump installation expert. I was not charged for any of the visits because of the service agreement. Overall, it was a hard problem to solve and Service Experts did it. I am extremely grateful for all of their help and will be renewing my service agreement.

We used it for my wife’s mother’s house. They were professional, arrived on time and did a great job!

Service man found furnace "to be leaking water from the flue pipe connection". He said since the furnace was no longer made, parts could not be purchased and I would need to replace the entire furnace. Called Sexton Environmental systems for a second opinion and the service man was able to hand tighten the PVC connection and the leak was resolved. Charged $90 - a lot better deal than replacing the furnace. I will not be purchasing a service agreement again from this company.

Came for a furnace check and tried to sell me an Air conditioner too.

The owner called the next business day to schedule the service call. I received another call a day or two later to make sure the appointment was scheduled. On the day of the call, the technician, Jason Moore, did not arrive at the time that I expected, but did call to say that he thought the appointment was at different time. The capacitor needed to be replaced. I expected this since last year another company said it would be needed. The technician stayed afterwards to explain why the part should have been replaced when the issue was first detected.

Fine. They fixed what was not working. They also included a charge for a one year service plan, which we may not have really needed. I guess time will tell.

Easy to make an appt. However, they did call within an hour of me making the appt to reschedule b/c it wouldn't fit their schedule after all. However, easy to change and I appreciate that they called back immediately.

Obviously, very unhappy with the work and I'm waiting for our refund from the Service Contract. Don't go with this company!

Overall every was satisfactory. I expect to see the Company back next spring. Soon after I saw Matt on a Channel 13 program showing him helping needy people prepare for winter. I approve of that.

Overall, the service was great, but I also didn't require any repairs or services outside of the $49.00 coupon "tune-up" special. I do plan to schedule another service appointment soon.

Technician was 8 hours late. Technician fixed not a thing. Technician suggested absolutely outrageous "Recommended Services" (New toilet $629), revitalife reverse osmosis $1450, no salt descal system $2495, 1 1/2 cube softner $1959) which had next to nothing to do with the services requested. Technician charged an outrageous $278 for a 30 minut toilet auger (toilet was clean when he worked on it so there was no mess of any kind with which he had to contend). One other thing, I found it hard to get rid of this guy to the point I was just about to call our police patrol to get him out. Outside of the above, it just went fine.

It was a father/son team. The father was very experienced, but the son was not. The father was not always there but he always came over to check on the work.

installation did not go as described during the sales process. multiple re visits to fix problems. sloppy clean up of the area after installation communication poor throughout. many promises, slow to deliver. we had to keep badgering and following up

I have a very small closet that the furnace and hot water heater are in. At first it appeared that there was not enough room for a humidifier but they came twice to try and figure it out and they finally found a way to reroute some things and make it work. Then it needed a drain. The hot water heater was sitting directly on top of the drain. They were able to lift it and allow the drain to be usable. They did an excellent job. The service man was scheduled to arrive at 830 but did arrive until after 9. That was my only complaint and it was very minor

They missed the first appointment. I have to call the second time. They send a service person after my second call. There was no estimate since we used the company for heating and A/C maintenance for a long time. I paid $229 for replacing PVC drain pipe before the service people left. I got another bill of $81 recently. I have no idea what that was for.

First let me say that I have used Village Plumbing several times in the past and, although I thought the price was a bit more than their competitors, I was willing to pay it as their service was exceptional -- always on-time, helpful, knowledgeable, professional, and I never had any problems. BUT that is not the case now that they are Service Experts. I ran too much through my garbage disposal, clogged my kitchen drain, and knew that I would need a plumber to clear it. I sent an email to Service Experts using their contact link but never received a response. The next day I called using the phone info on Angies List and I only got an answering machine. I then called the old Village Plumbing phone number and got through to Service Experts. I explained what I needed and asked about the cost. The only thing they would tell me was that there was a $99 trip charge but, if I had the work done, they would waive that. Since I was sure I knew what was wrong, I asked if they could give me a rough idea of the cost. They said no. They didn't even say if they charged by the hour or by the job. That should have been a red flag as, in the past, they'd been able to give me some general price info but they would qualify it saying they couldn't know for sure until they came out and looked at the work that was need. But, based on my prior experience with Village Plumbing, I went ahead and scheduled them. I was told they would come between 12:30 pm and 2:30 pm. At 3:45 pm they still had not arrived or called so I contacted Service Experts again. At first they couldn't even find a record of my appointment, then they found it and said that I seemed to have 2 accounts and it was under "the other one." They told me that my appointment window was for 1:45 to 3:45 (not 12:30 to 2:30 as I'd been told initally). Since it was already 3:45 when I called, I pointed that out and asked when I could expect them. The employee put me on hold for an extended time, then came back and said he could not give me a time but that he'd talked to the technician and I was definitely on the schedule. He mentioned that their system had been down (I assume he meant their computer scheduling system) and that the technican was extremely busy. At 7:30 pm, I called again as no one had shown up yet. Again, I was put on hold for an extended period of time, then told that the technician would call me. When I asked when, they said within 15 minutes. The technican did call and said he'd be there in 45 minutes. He finally arrived at 8:15 pm. The technican checked my sink and drain and confirmed that he would have to snake it. He then gave me a price $309. I was shocked by the price and I asked about waiving the trip charge. The technican said it had been waived and the cost was $210 for the job plus an additional $99 diagnostic fee. There was no mention of a diagnostic fee when I first called. As I had several competitors' coupons for a MUCH lower cost, and because of all the trouble I had scheduling the appointment and that I had to wait for over 8 hours, I decided not to have the work done. I would have rated them an F for professionalism based on my interactions with the call center but I gave them a D only because the technican (Keith) was very nice, professional, and apologetic for being so late. He did agree to cancel the trip charge even though I didn't have the work done. Sadly, I will not use Service Experts in the future.

My garbage disposal ceased working while trying to dispose of some waste, I called Service Experts four times early in the afternoon seeking an appointment. There was a problem with their phone service and their connection kept breaking off. Eventually, one of their service reps called me back. She made an appointment, but with no specificity as to whom or about when someone would come. Four hours later I called and they told me someone would be out there in two hours. When the serviceman arrived, he told me had already been working twelve hours, and appeared dead tired. He wanted to charge two hundred fifty for the five minute repair. But waived a fee. He miscalculated the fifteen percent discoutn. He eneded up charging $158 for the trip and five minutes of work. It seems to me that about $80 would have been right for this.

The gentleman who performed the service arrived on time, did a good job with the service, and was professional in interacting with me.

I did not appreciate the lack of punctuality, communication, and service. I felt I was misled because they didn't show when they said they would. Don't tell me you'll be here at a certain time, have me stay home from work, and then not show up.

The work went very well overall. I was told at the time the estimate was prepared that because my crawlspace was so narrow, the duct installation would take at up to two days, with the furnace installation taking 1 day. The installers kept to their time frame. All debris was cleared away at the end of each work day, and even my kitchen floor was clean of dirt and mud. I was away during the majority of the installation process, but the installers left all of the users manuals, warranty information, etc. in a visible location at the end of the job. They made a point to connect the furnace fan to the thermostat so that I could use my wood stove as a heat source and circulate the ambient heat throughout the house. This will come in handy, as I normally heat the house with wood on weekends and when I am home to tend the fire. All in all, the installation was stress free and the outcome is a house that is warm in every room and a heating system that uses very little gas to do its job.

They replaced the water heater and water softener in two different visits. For the water heater, they were able to schedule an appointment the day after we called and completed the job that day. They were friendly, professional, and very competent. The water heater works very well. The only small problem is that the pipe from the water heater to the sump pit (to relieve steam pressure) is slightly too long, and our sump pit cover now does not fit properly (the technician suggested putting it at an angle, but this is not ideal). For the water softener, they gave us a quote and an extensive, very helpful explanation with no sales pressure. There was a scheduling error for the first scheduled day, so they did not show up as scheduled, but they were very apologetic and came out on the next day that we were available. The install went well, and Keith even came out the day after the install to help us with a question that we had about the softener (which was functioning perfectly, as he showed us). We have used them several times in the past and have been pleased with their responsiveness and professionalism.

They did a fine job. They came out when they said they would, cleaned and inspected the furnace as mentioned in the deal with no extra charges. I would certainly consider using them in the future.

When they were here they told me the humidifier wasn't working and it would cost around $250 to repair. We opted for a new one rather than a repair. When they came to install the new one it still wasn't working. It turns out it was not the actual humidifier it was the sattle valve on the water line. I have tried to call them to complain and haven't gotten any response from them.

Gene was very nice and explained everything to me. He signed me up for the fall and spring maintenance checks.

They set the appointment for September 21st. Then they called on the 20th (the day before) letting me know they overbooked themselves and they wouldn't be able to make it and asked for me to call them back to reschedule. I was frustrated because I thought I was considered a preferred customer by virtue of my contract. I had other problems with them as well. I called them to let them know I wanted to cancel my contract and get a refund. I have discontinued my contract because of this experience. Although it may seem early, I still have not received my check to refund the contract.