BROAD RIPPLE LOCK SERVICE INC

Requested quote online on 1/18/13. Never received any response. Work performed 1/19/13 by another service provider.

They were on time. They did exactly what needed to be done. It was excellent.

Technician was on time and knew his job. He had to order one part and it was in within two days. There was no additional service charge for the return trip. I was extremely pleased with the service.

They were on time and did a good job. I also liked their price.

When Chris first came out to do the estimate he was extremely focused, friendly, and professional. This set the tone for the entire job. Both Chris and Robert did the whole job over a few Saturdays. (They worked around our schedule.) I had no idea just how much work went into getting new doors. At first I was a bit put-off by the price but by the end of the job I realized that we got so much more than our money's worth. The guys did extra things for us that weren't even on the estimate. As our house is very old they ran into unexpected hurdles that they easily overcame. I can't tell you how happy I am that we hired Broad Ripple Lock! We love the new doors and they feel so much more secure than the old ones. They only use Provia Doors which is an Amish owned company and I can tell you that the quality is top notch. To sum up, in my opinion, this is one of the finest companies that I have ever dealt with and would not hesitate for a second to hire again.

They were on time and professional. Only suggestion - not a complaint. I did not ask and was not told whether the service call charge includes any minimal labor time. It does not. The charges were for the service call, and labor and materials in addition. The chages were reasonable and I have no complaint.

EXCELLENT! The technician was courteous and professional, and provided me with several helpful tips. I would definitely use Broad Ripple Lock Service again, and I would highly recommend them to others. They were prompt, and their cost was reasonable.

They did a good job, were nice, courteous, on time, and I had no problems with them.

I have used Broad Ripple Lock Service in the past to work on my old house. They seem to be very good with old locks and doors. My only complaint is that they were two hours late (from the time window they gave) and they had to make a second trip because it was a two person job. They were also late the second day. Other than that, their work was good and they gave us a discount for the inconvenience.

The 2 servicemen were on time and professional. The quality of work was very good.The job took less time than I expected. I would recommend them to others.

They were prompt, they were nice, they did a good job.

I liked them very much. They were very good, they were prompt and efficient, and one thing that I thought was great was that, after they left I couldn’t get one of the doors opened maybe because I wasn’t strong enough or wasn’t using enough strength, so I called them and they came back a long way and they did that and didn’t charge me. I would use them again in the future.

Chris and his staff were great. He provided an estimate to me in a very timely manner and promptly installed the door when it arrived at his shop. He was efficient, professional, and made sure he and his workers did a good job. . A few weeks later, he returned at my request to install/apply more insulation around the door which I greatly appreciated.

Very professional. Did excellent work and provided tips to assure petter future operation. Without question would contact for future work.

Our deadbolt lock on our side door suddenly froze in the locked position when the door was open, preventing our shutting the door (in December). We have used this company before (they actually installed the lock but this would have been decade or more ago), but we called right about 5 or 6 pm and they had no one to send out. They suggested what we might try to get the door to close for the night (basically removing the whole lock), which is what we did. Since we had one of those poles that you use to make doors hard to open from the outside (know as a "hotel bar"), we used that for safety and stuck a sock in the gap for the cold. The repairman came very early the next morning and praised my husband on his good job of removing the lock - it actually saved the repairman time. He was able to salvage the lock, only replacing two parts of it.

During the winter seasons it was extremely difficult to turn the key in our security door. The technician actually removed the lock, drilled it down, reinstalled and it works beautifully now. We're so please with the service rendered. Technician explained the lock issue occurs often with security doors.

I have used them for several years. They do doors, that is what I have had them for, to put in storm doors. Excellent service, excellent work and they are a neighborhood business.

They were good. They were quick in their work. They did have to come back a second time for one lock, but they fixed the issue.

Overall, it was very good. They were very prompt in responding. They also did a very good job with the keys.

I went to several hardware stores to have a duplicate house key made for a new door I had just had installed. It was for a mobile home so I was told it was had to duplicate. Broad Ripple was able to duplicate it in about 5 minutes and they charged less than the hardware store would have.

Technician arrived on time - scheduling was day after I called for service. Excellent response time. He quickly and efficiently changed lock and verified the key worked on new lock. He cleaned up after work. Excellent.

Chris is the best. Not only does he always come through with great craftsmanship and pricing he truly understands the art of customer service.

I called in the morning and was able to schedule an appointment for later that day. Excellent service! My family has used Broad Ripply Lock for years, and would definitely recommend to others.

Great! I phoned about 5:59 p.m. He was here and gone by 6:30 p.m. Fixed the door. Rather than going to the expense of having a key made or replacing the doorknob, tech took knob apart and broke of locking mechanism since we have never locked the door nor needed to.

The gal who answered the phone & scheduled my appointment was really pleasant and helpful. She was able to give me an exact quote and schedule an appointment that was convenient for me. The technician was right on time, checked to see what locks needed to be changed and even made a suggestion that resulted in one less lock to be changed. He asked how many additional keys I wanted and made them on the spot. I couldn't have asked for a better experience!!