Bright House Networks

Installer was here almost two hours to accomplish all of these tasks, but there didn't appear to be any problems. It was a lot of work (especially the digital phone). The phone hasn't been activated yet (we were warned it would take a couple of weeks), and the display on the receiver had to be replaced later, but we're happy with the new services and the knowledge and professionalism of the two employees who came out to our home.

When they came and installed the ISP line they were fine. The did professional work.

See above. I am unsure if I will need to call them back when I replace my TVs, but I have replaced my computer and everything is working as it should.

Each year the service went up a little more, which I understand is the nature of the business and has to do with taxes, too. However, more channels dropped off the service each year and the signal became poor. Techs came out to the house a few times to fix the problem, but were unable to.

That kind of did it for me. I'm gonna change to another service for phone line and Internet.

According to the technician, Brighthouse reprogrammed everyone's cable boxes, (apparently not telling most customers) which resulted in the grey margins. The only explanation is "that's the way it's going to be", and we lodge a complaint (which we did by phone). Have others had this same problem recently with digital cable service? Since Brighthouse has a cable monopoly, they don't seem too interested in resolving the problem.

The speed of the internet (cable) has been very slow at times. Using their Road Runner network has been a pain. Service has been down more times than with my prior cable provider.

Christmas Eve 2005 was fantastic except we couldn't watch any cable TV programming. I contacted Brighthouse and got their voicemail system and was told that they would call back to set up and appointment. I got a call on December 26 regarding my call and we scheduled an appointment. At this time I gave them my cell number and asked that they call me at this number 30 minutes prior to their arrival. They promised to be at my house between 8:00-12:00 and no one called to schedule their arrival. I got home and there was a note on the door and a message on my home answering machine. This same thing had happened to me before so I was sure that I told them to call on my cell. I called and they made me first on their list the following day. The tech replaced my 6th cable box in 5 years. He admitted that the telecom roll-out was slowing them down and that my neighborhood is know for problems with its older network.

Their internet service is usually fast and reliable. When I've problems with it, I've been able to quickly get in contact with someone to help me over the phone. If they can't fix the problem over the phone, they send out a repair person in a timely manner at no cost.

Pretty simple install and usage. No real complaints. Bundled with my cable TV. The total package at grace value is too expensive but they will discount significantly if you threaten to move to satellite/DSL.

Monthly service is expensive, not super fast, and not reliable. We are on our second cable modem and it needs to be ''reset'' at least every other day. We are preparing to move, and if Brighthouse internet service does not improve in our new home, we will likely consider switching to DSL. Initial installation in our current home went very well, however we had serious issues with the installation ''contractor'' in our new home. The situation was not handled well by the phone customer service reps either. It is clear that Brighthouse operates knowing that they have NO COMPETITION if you want cable broadband internet (or cable TV for that matter). When it comes to the question ''Would you hire this company for a future job?'' the answer is yes only because I have no other choice if I want cable internet service (or cable TV).

After arrival, the technician said it would be an extra charge because this was not "standard installation" and it would have to be rescheduled for another day as he did not have the needed tools/equipment. The customer service rep I talked with by phone said that it did not matter that the postcard offering this to me said nothing about this offer applying only to standard installation, I would have to pay the fee (I think $60) and reschedule for another day. I canceled the order.

Installation was fine, but, oddly, during a drive-around check on service later in the same day as installation, the service person manually disconnected outside. When we called about the disconnection, they would only credit 1-day, with nothing for the inconvenience.

Have used Internet service through Brighthouse for approximately two years. Overall, good service with few interruptions.

The technician was friendly and was able to perform the rather difficult installation. I have an older home that was not prewired for cable television. He did a great job and was able to perform the install without having to run miles of cable along the exterior of my home.

The cable and Internet service are fine, though I wish the cable Internet were a little faster. The installer did the work fine, but he had to bad-mouth satellite providers, which seemed unprofessional to me. I like DISH network, mostly, and would have kept them, but I needed Internet service, as well, and don't want a phone line/DSL. So far, this has been the best cable company I've dealt with, but that's not saying much.

I was not satisfied by their response. Hopefully they will get everything resolved as soon as possible.

They are my provider for cable TV service. I do not have digital yet I find this service very reliable. It hardly ever goes out and if it does, it is usually back on within minutes or an hour or so. It is so much better than the Comcast I used to have and cheaper than a satellite.

No problems at all. Hookup was easy, on-time and one problem several months ago, was resolved by a very friendly service person. Service is consistent and simple to use.

Very happy with the overall service. They do a good job when there is an issue.

This has great connection, speed, and great ability to download lots of photos. There have been some system outages, and sometimes the server seems slow. There is not a clear pattern of when these problems occur. The TV service only came bundled with several TV features that we didn't need (to tape shows you are watching instantly for example). Of course, once you've used them, your kids can never imagine not having the service, and you have to stay with it after the trial period. Our cable box stopped working, and they replaced it within a few days. The service guy was very nice and fixed the cable so that we had a working TV again.

We've been very happy with our cable Internet service. There have been only a few interruptions and they are handled quickly. When we had it installed, they had to run a LOT of cable for us and it was no problem. The technicians are usually very helpful on the phone and can work through most problems.

The best and fastest service for Avon, In residential for 44.95 monthly. Their service is consistant and provides both excellent upload and download speeds.

It was all right. Didn't knock my socks off, but the service works. The installer took a starter check from me, because I had just switched banks. Later I got a call from a company dispatcher explaining that they needed payment in another method. I had to call yet another number, got transferred a couple times, and finally paid the bill with a credit card over the phone. I did request that the unused check be returned and the dispatched made a trip by my house to drop it off. The installer did leave empty packaging, plastic and some scraps of cable laying around when he left. That was sort of annoying. Compared to the nightmares I've had with other cable operators, I'd say the job was at least competent.

The work was FINALLY completed and then they overcharged for it. The customer service was terrible as it took over a dozen phone calls over three weeks to simply have them switch our cable service and add phone service/cable modem to our new home (which had B-house cable tv & modem in it previously) If we'd had much of a choice we would not have used them. AT&T was worse in the customer service dept. thus the reason we were trying to switch to BrightHouse.