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Reviews
3.6134 Reviews
Showing 101-125 of 134 reviews
GARY D.
03/2006
internet service
+ -1 moreArrived well within the allotted time slot. Brighthouse even called me when the installer was on the way to our house from his previous job. The installer was a nice guy, competent and quick. Considering the amount of work he had to do, it was completed quickly and with a minimal amount of impact esthetically. My only small complaint was the trouble I had setting up the initial appointment. With all fairness to Brighthouse, I'm sure that the fact I was ordering service from California to be set up in a home in Indy contributed to the confusion. In spite of this very minor glitch, I would still recommend the company wholeheartedly.
Description of Work: Ran brand new coaxial cable to the house for high speed internet access. The cable had to come from the utility pole in the alley, (over twenty feet away) into the basement, out to the other side of the home and back in to an upstairs bedroom.
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| professionalism | |
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Yes, I recommend this pro
GARY J.
02/2006
internet service
+ -1 moreNot professional, and do not assist you in any way to fix problems
Description of Work: Cable service
| Rating Category | Rating out of 5 |
|---|---|
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CLAUDIA & PAT M.
12/2005
cable tv service
+ -1 moreTHIS IS THE FOURTH DAY, AND I STILL DO NOT HAVE IT HOOKED UP RIGHT. THEY DO NOT RETURN PHONE CALLS. THEY SAY THEY ARE GOING TO COME OUT AND THEY DON'T SHOW UP. THEY ARE TRYING TO SELL ME ANOTHER SERVICE THAT I DON'T THINK I NEED. THE FIRST GUY THEY SENT OUT WAS JUST A CONTRACTOR, HE KNEW NOTHING AND SAID HE COULD NOT DO IT.
Description of Work: They put in an HD cable box and took out an Analog cable box.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
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Yes, I recommend this pro
$11
KATHERINE E.
11/2005
internet service
+ -1 moreWE PRESENTED BRIGHTHOUSE WITH A VERY COMPLEX SCENERIO. SHE TOOK THE TIME TO LOOK AT BOTH OF OUR ACCOUNTS AND UNDERSTOOD WHAT WE WANTED TO ACCOMPLISH. THE CABLE GUY CAME OUT EARLY AND WAS WONDERFUL! HE INSTALLED NEW WIRE RUNNING TO THE HOUSE FROM THE POLE FOR FASTER INTERNET SERVICE. HE DIDN'T HAVE TO DRILL ANY HOLE ON THE OUTSIDE OF THE HOUSE. HE WAS VERY ENTHUASITIC AND ENJOYED THE CHALLENGE OF OUR OLD HOUSE. AFTER HE LEFT, I DID NOT RECEIVE SOME OF THE DIGITAL CHANNELS BUT THE PHONE SUPPORT WAS ABLE TO FIX IT VERY QUICKLY, REMOTELY.
Description of Work: ADDED TWO NEW JACKS TO A 1920 HOME AND TRANSFERRED DIGITAL AND INTERNET SERVICE FROM TWO APARTMENTS INTO ONE HOME.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
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| responsiveness | |
| punctuality |
Yes, I recommend this pro
$10
JULIE & JAN D.
10/2005
internet service
+ -1 moreTHE ROAD RUNNER CONNECTION GOES OUT ALL THE TIME. DISRUPTS MY BUSINESS. THEY NEED MORE SERVICE TECHNICIANS. PRICE IS FOR CABLE AND ROAD RUNNER, NO HBO, ETC. THEY ARE MAKING US THINK ABOUT GOING TO SATELLITE DISH.
Description of Work: HAVE THEM FOR CABLE AND INTERNET.
| Rating Category | Rating out of 5 |
|---|---|
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| punctuality |
Yes, I recommend this pro
$90
BECKY K.
10/2005
cable tv service
+ -1 moreSERVICE SEEMS OVERPRICED FOR WHAT WE GET. ONE OF OUR FAVORITE CHANNELS, THE GAME SHOW NETWORK, WAS CHANGED TO A DIFFERENT CATEGORY OF SERVICE. WE DON'T WANT THEIR HIGH LEVEL SERVICE AND DON'T WANT A SATELLITE DISH, SO WE'RE STUCK. GIVEN THAT, THERE ARE FEWER OUTAGES LATELY THAN IN YEARS PAST.
Description of Work: BASIC CABLE SERVICE WITH BRIGHTHOUSE - AMOUNT PAID IS APPROXIMATE FOR ONE YEAR.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value |
$516
LAURI K.
10/2005
internet service
+ -1 moreWAS ABLE TO SCHEDULE A SATURDAY APPOINTMENT, BUT HAD TO HAVE A LARGE TIME FRAME (FOUR HOURS) THAT THEY WOULD ARRIVE. DID NOT GET A PHONE CALL PRIOR TO ARRIVAL, BUT ONCE SERVICE ARRIVED, THEY WERE QUICK AND EFFICIENT. THEY ALSO FOLLOWED THROUGH ON ANY ADDITIONAL THINGS I NEEDED THEM TO DO FOLLOWING THEIR VISIT.
Description of Work: INSTALLED NEW INTERNET SERVICE WITH CABLE MODEM IN NEW HOME.
| Rating Category | Rating out of 5 |
|---|---|
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| value | |
| professionalism | |
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Yes, I recommend this pro
$129
MIKE M.
10/2005
internet service
+ -1 moreHAVE HAD FEW PROBLEMS WITH THEIR INTERNET SERVICE, BUT WHEN I'VE HAD TO CALL THEM IN PERSON AND ASK THEM ABOUT PROMOTIONS, SPECIALS, ETC, IT APPEARS THAT THEY DON'T HAVE THEIR PHONE SUPPORT STAFFED WITH THE BEST CUSTOMER SERVICE PEOPLE. I'VE FELT THAT I WAS NOT TREATED AS A CUSTOMERS OF THEIRS, AND WAS TOLD THAT IF I WANTED TO SHOP AROUND FOR OTHER PRICES THAT WAS MY PREROGATIVE, AND THEY DIDN'T REALLY CARE.
Description of Work: HIGH SPEED INTERNET SERVICE.
| Rating Category | Rating out of 5 |
|---|---|
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Yes, I recommend this pro
$45
DANIEL R.
10/2005
internet service
+ -1 moreVERY PLEASED WITH THE SERVICE. A KNOWLEDGEABLE TECHNICIAN RAN A NEW CABLE LINE THROUGH CRAMPED ATTIC SPACE, AND SET UP AND EXPLAINED THE INTERNET SERVICE. THE SERVICE IS GREAT, MORE EXPENSIVE THAN DSL, BUT WORTH IT FOR THE SPEED. $39.95 PER MONTH.
Description of Work: HAD ROADRUNNER HIGH SPEED INTERNET SERVICE INSTALLED, INCLUDING RUNNING A NEW CABLE LINE.
| Rating Category | Rating out of 5 |
|---|---|
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Yes, I recommend this pro
$39.95
Marta S.
09/2005
cable tv service
+ -1 moreOUR SERVICE WAS ACTIVATED AFTER I PROVED TO BRIGHTHOUSE THAT WE WERE THE NEW OWNERS OF THE HOUSE. I RETURNED A CABLE BOX FROM THE PREVIOUS OWNERS ACCOUNT TO BRIGHTHOUSE AND WASN'T EVEN THANKED FOR DOING SO. IT MIGHT'VE BEEN NICE FOR THEM TO THANK ME OR TAKE THE OPPORTUNITY TO BE CUSTOMER SERVICE ORIENTED WITH A GOODWILL GESTURE OF SOME TYPE. I GUESS I'M JUST MAKING A SUGGESTION.
Description of Work: WE WANTED TO GET T.V. CABLE SERVICE ACTIVATED AT OUR NEW HOME. BRIGHTHOUSE MADE US COME INTO THE OFFICE TO PROVE THAT WE OWNED THE HOME BEFORE THEY WOULD ACTIVATE THE SERVICE IN OUR NAME. THE PREVIOUS OWNER HADN'T BOTHERED TO RETURN THE CABLE BOXES THAT WERE BRIGHTHOUSE'S PROPERTY (ABOUT $600 WORTH OF EQUIPMENT I WAS TOLD). I FOUND ONE OF THE BOXES AND RETURNED IT MYSELF (A SPECIAL TRIP).
| Rating Category | Rating out of 5 |
|---|---|
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Yes, I recommend this pro
ARIEL G.
08/2005
cable tv service
+ -1 moreCHRIS THE TECHNICIAN WAS HELPFUL IN DIAGNOSING THAT THERE WAS A PROBLEM. HE CHECKED THE CABLE BOX, AND PROMISED ANOTHER SERVICE TECHNICIAN WOULD COME AND FIX THE PROBLEM. HAVE NOT HEARD FROM THEM SINCE THEN.
Description of Work: SERVICE REPAIRMAN CAME TO CHECK OUT DIGITAL CABLE BOX
| Rating Category | Rating out of 5 |
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| punctuality |
MOSES G S.
07/2005
cable tv service
+ -1 moreTHEY REPLACED ALL BAD WIRING INSIDE AND OUT, AND THEY DIDN'T CHARGE ANYTHING. I AM GETTING A GOOD PICTURE.
Description of Work: I WAS GETTING POOR RECEPTION FOR DIGITAL CABLE SERVICE.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
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| punctuality |
Yes, I recommend this pro
Jeff B.
05/2005
internet service
+ -1 moreI GOT THE IMPRESSION THAT THE TECHNICIANS WERE NOT COMPETENT AT TROUBLESHOOTING THE PROBLEMS (I SEE THAT OTHER POSTERS MIGHT AGREE). THE TECHNICIANS WERE COURTEOUS, BUT JUST DIDN'T SEEM TO GET THE JOB DONE. PHONE SUPPORT WAS VERY FRUSTRATING, AS IT SEEMED LIKE WE WERE ALWAYS STARTING OVER FROM SQUARE ONE, EVEN WHEN THE PROBLEM HAD BEEN ONGOING.
Description of Work: AFTER MONTHS OF UNEXPLAINABLE SPORADIC OUTAGES, WE FINALLY HIT A TWO WEEK PERIOD WHERE OUR SERVICE WAS PRACTICALLY UNUSABLE. WE HAD TECHNICIANS OUT TO OUR HOUSE 2 TIMES IN 6 DAYS. EACH TIME, THE TECHNICIAN CLAIMED TO HAVE FIXED THE PROBLEM. EACH TIME, NOT 10 MINUTES AFTER THE WORKER LEFT, WE WERE EXPERIENCING THE SAME PROBLEMS AGAIN. SINCE WE HAD BEEN EXPERIENCING OUTAGES FOR TWO STRAIGHT WEEKS WITHOUT RESOLUTION (AND TWO VISITS FROM THEIR TECHNICIAN), I FINALLY CALLED AND ASKED TO SPEAK TO A MANAGER. TIER 1 SUPPORT DID NOT WANT TO TRANSFER MY CALL TO A MANAGER. I INSISTED THAT WE WOULD NOT BE BLOCKING ANOTHER 4 HOURS TO WAIT FOR A TECHNICIAN THAT COULD NOT RESOLVE THE PROBLEM. THE WOMAN ON THE PHONE FINALLY CONCEDED AND TRIED TO GET A MANAGER ON THE PHONE. SHE THEN TOLD ME THAT A MANAGER COULDN'T TALK RIGHT THEN, BUT WOULD CALL ME BACK IMMEDIATELY (IN 30 MINUTES). MANAGER NEVER CALLED. I CANCELLED AND CALLED INSIGHT. BEST DECISION I EVER MADE.
| Rating Category | Rating out of 5 |
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04/2005
cable tv service
+ -1 moreI HAD SET THIS UP TO HAVE EASY PAY THROUGH MY BANK. I DISCONNECTED THIS WHEN I MOVED. THEY COULDN'T GET MY ACCOUNT STRAIGHT, THEY WERE DOUBLE CHARGING ME FOR A WHILE. I HAD TO MAKE AT LEAST FIVE TRIPS TO GET THIS STRAIGHTENED OUT AND TO GET A FINALLY CHECK. IT WAS A MESS.
Description of Work: BASIC CABLE.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness |
Yes, I recommend this pro
Debbie R.
03/2005
cable tv service
+ -1 moreSO UNHAPPY WITH THIS COMPANY. I CALLED MANY TIMES ABOUT THE CABLE LINE NOT BEING BURIED OR IT NOT BEING DEEP ENOUGH. AFTER 4 TIMES COMING OUT, IT WAS FINALLY COMPLETED CORRECTLY. I WOULD DEFINITELY USE SOMEONE ELSE, HOWEVER TIME WARNER SERVICES OUR AREA. I WAS STUCK.
Description of Work: BURY CABLE LINES IN FRONT YARD.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| responsiveness |
ANDORRA P.
07/2004
internet service
+ -1 moreFOR A PERIOD OF 2 WEEKS, I WAS EXPERIENCING NUMEROUS OUTAGES. WHEN I CHECKED THE ROAD RUNNER SITE (THAT PROVIDES THE INTERNET ACCESS), IT SAID AS MUCH AND THAT I SHOULD BE PATIENT WHILE THEY WORK TO REPAIR IT. WHEN I CALLED BRIGHT HOUSE TO SEE IF THEY WOULD CREDIT ME FOR THE LACK OF SERVICE, THE CUSTOMER SERVICE REP SAID THAT SINCE I DIDN'T CALL THEM ABOUT THE OUTAGES, THEY COULDN'T CREDIT ME. IN FACT, SHE SAID IT WAS IMPOSSIBLE THAT THERE WOULD HAVE BEEN AN OUTAGE LONGER THAN 48 HOURS (DESPITE THE ROAD RUNNER SITE SAYING OTHERWISE) AND REFUSED TO LISTEN TO ME OR BELIEVE ME. NOT UNTIL I THREATENED TO GO TO ANOTHER COMPANY THAT "WOULD" LISTEN TO ITS CUSTOMERS, DID SHE OFFER A $25 ''APPEASEMENT'' CREDIT.
Description of Work: CABLE INTERNET SERVICE (ONLY).
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
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| punctuality |
Yes, I recommend this pro
$45
MOSES G S.
04/2004
cable tv service
+ -1 moreTHEY RESPONDED TO MY CALL AND GOT SOMEONE OUT HERE.
Description of Work: THEY CAME TO SERVICE THE DIGITAL CABLE BOX.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
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Yes, I recommend this pro
LESLIE L.
03/2004
internet service
+ -1 morePROFESSIONAL, COURTEOUS SERVICE; PROMPT AND TIMELY AS PROMISED. LOVE THE PRODUCT AS WELL!
Description of Work: INSTALL ROAD RUNNER; FOLLOW-UP SERVICE WITH OFF-LINE PROBLEMS.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
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Yes, I recommend this pro
$50
CHRISTOPHER W.
03/2004
internet service
+ -1 moreINSTALL CAME OUT TO CONNECT CABLE WIRING FROM POLE TO OUR HOME. THIS WAS A 'SELF INSTALL SPECIAL' MEANING THAT WE WERE RESPONSIBLE FOR SETTING-UP THE INTERNET CONNECTION. THE TECH DID NOT GIVE US THE APPROPRIATE USER NAME, PASSWORD, OR INSTALLATION CD, OR THE CABLE MODEM DRIVER DISK. SPENT MUCH OF THE DAY ON THE PHONE WITH TECH SUPPORT. TECH HAD TO COME OUT TO DELIVER APPROPRIATE MATERIALS TO COMPLETE THE INSTALL.
Description of Work: INSTALL ROAD RUNNER HIGH SPEED INTERNET ACCESS.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$29.95
MIKE P.
08/2003
internet service
+ -1 moreWE HAVE HAD CONSISTENTLY POOR QUALITY ON TV. EVEN WITH A BOOSTER, THE CABLE SIGNAL IS POOR IN 3 ROOMS IN THE HOUSE. THEY DIDN'T EVEN SHOW ONE OF THE DAYS THAT THEY SAID THEY WOULD. THEY HAVE BEEN OUT 4 OR 5 TIMES TO FIX THE SAME PROBLEM. WE HAVE BEEN OVER-BILLED FOR AT LEAST 3 YEARS. I WAS TOLD THEY COULD GO BACK TO THE BEGINNING OF THE YEAR BUT NO FURTHER. THE INTERNET SERVICE IS UNAVAILABLE SOME OF THE TIME.
Description of Work: CABLE AND INTERNET SERVICE
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
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| punctuality |
ROBERT G.
07/2003
internet service
+ -1 moreTHE REASON I CANCELLED THEM WAS BECAUSE I WAS EXPERIENCING OUTAGES OF SERVICE AND THEY COULD NEVER FIND THE PROBLEM.
Description of Work: PROVIDED WITH INTERNET SERVICE WITH TWO YEARS
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
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$45
DARYL and BARBARA Q.
03/2003
internet service
+ -1 moreDID INSTALLATION OF CABLE SERVICE AND CABLE NETWORK. THE INTERNET SERVICE HAS BEEN EXCELLENT. THE INSTALLATION CAUSED SIGNIFICANT PROBLEMS ON THE COMPUTER ON WHICH IT WAS INSTALLED. I WOULD GIVE THE INTERNET SERVICE WE NOW RECEIVE ALL A''S, BUT I''D GIVE THE INSTALLATION PROCESS C''S.
Description of Work: NOW PROVIDE BROADBAND INTERNET ACCESS FOR US.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$44.95
MARY ALICE P.
12/2002
cable tv service
+ -1 moreI CALLED TO SET UP APPOINTMENT. HE WAS ABSOLUTELY WONDERFUL. I HAVE ACOUSTIC TILE IN THE CEILING IN THE BASEMENT. THIS IS VERY DIFFICULT TO WORK WITH WHEN YOU NEED ACCESS. WILLIE LOOKED AT IT AND CAME UP WITH A SOLUTION BY GOING OUTSIDE. HE DRILLED THROUGH CONCRETE AND STAPLED THE CORD RIGHT ON THE EDGE OF THE ACOUSTICAL CEILING. HE WAS VERY PATIENT AND EXPLAINED THINGS. I HAD REQUESTED SOMEONE WHO WAS VERY PATIENT AND KNOWLEDGEABLE. HE WAS HERE FOR ABOUT AN HOUR. THERE WAS NO QUESTION THAT I ASKED THAT BOTHERED HIM. I HAVE A VERY OLD VCR IN MY BEDROOM AND THE REMOTE CONTROL DOES NOT WORK VERY WELL. HE WENT OUT TO THE TRUCK AND GAVE ME A NEW ONE!! BEFORE HE LEFT HE GAVE ME A SEPARATE PHONE NUMBER THAT I COULD CALL TO CONTACT HIM.
Description of Work: UPGRADED CABLE SERVICE TO DIGITAL WHICH THEY INITIATED
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
JIM & MARCIA D.
11/2002
internet service
+ -1 moreLITTLE CUSTOMER SERVICE, NO CONTENT FILTERING, CUT OFF SERVICE WHILE I HAD A VIRUS RECEIVED THROUGHH THEIR SYSTEM, BUT WERE UNWILLING TO HELP ME SOLVE THE VIRUS ISSUE.
Description of Work: CABLE MODEM SERVICE
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness |
Yes, I recommend this pro
$48
ROBERT & SUSAN S.
10/2002
satellite tv service
+ -1 moreWE HAVE BEEN HAVING TROUBLE WITH OUR DIRECTV. WHEN TIME WARNER IS TOO BUSY THEY SEND PEOPLE FROM ANOTHER COMPANY. THEY HAVE BEEN ON THE BALL AND REALLY HELPFUL.
Description of Work: FIXED PROBLEMS WITH DIRECTV.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Contact information
3030 Roosevelt Ave, Indianapolis, IN 46218
www.brighthouse.com/about/about-us/locations.htmlService hours
Monday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMWednesday:
8:00 AM - 6:00 PMThursday:
8:00 AM - 6:00 PMFriday:
8:00 AM - 6:00 PMSaturday:
9:00 AM - 1:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
TV Service - Cable,
Internet Service,
Phone Service - Landline,
TV Service - Satellite,
Phone Service - Cellular,
TV Sales
FAQ
Bright House Networks is currently rated 3.6 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Bright House Networks accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Bright House Networks offers free project estimates.
No, Bright House Networks does not offer eco-friendly accreditations.
No, Bright House Networks does not offer a senior discount.
No, Bright House Networks does not offer emergency services.
No, Bright House Networks does not offer warranties.
Bright House Networks offers the following services: Digital cable. Exclusive programming. High definition service. Digital video recorder. Parental control. Channel lineups. Digital phone. High speed internet. Combo packages.
Contact information
3030 Roosevelt Ave, Indianapolis, IN 46218
www.brighthouse.com/about/about-us/locations.htmlService hours
Monday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMWednesday:
8:00 AM - 6:00 PMThursday:
8:00 AM - 6:00 PMFriday:
8:00 AM - 6:00 PMSaturday:
9:00 AM - 1:00 PM