Brick + Ember Outfitters

They did a great job replacing our fireplace doors and doing some other minor work. The doors (which they ordered for us) had a manufacturing defect that we did not notice until after the installation was complete. They were great about ordering replacement parts from the manufacturer and returned quickly to fix the issue. We were very pleased with the work and their customer service,

Everything was done on time me and on budget.

The company was outstanding! The guys had to work in horrible weather but they got the new chimney done as quickly as they could and it looks amazing! Everyone involved was honest and professional and communicated every step of the way.

Very much appreciate the help of Brick & Ember to service a wood burning fireplace that had not been used in many years. Their work and customer service were excellent. I would use them again and recommend them to others.

Incredible customer service and excellent work! Delivered on time and within budget. Wonderful experience from start to finish. 10/10 would use them again!

Devon arrived on time and was very professional, informative, and friendly. He cleaned my fireplace and gas logs. Then, he inspected my chimney.

They did a great job. Very efficient.

They arrived right on time Technician was professional and took the time to explain what he was doing Would recommend to everyone

The service they provided was great. Our gas fireplace operates perfectly and the glass front shines. It was difficult to find a reluable company to service a gas fireplace but very glad we found this company.

Excellent! Consultation and quote process was fast and easy, office was extremely helpful and flexible with scheduling, and the crew was highly skilled, fast, and cleaned up after themselves. Love my new chimney!

They came and gave me an estimate which I accepted. They tented my chimney, removed the old brick and wood mantel. Sheldon was the person who did the demo and rebuild of stacked. He also attached a new mantel and laid an Indiana limestone hearth. His work was excellent and meticulous. He was ably assisted by Chandler. I would highly recommend this company to do this work. I wanted to attach pictures but cannot figure out how to do that. Cost was $6,600. Well worth it.

Very professional, excellent craftsmanship, techs were very friendly and accommodating. While explaining the issues we were having, the sales rep was very knowledgeable and knew what the issue was right away. Highly recommend and will continue to refer these guys!

Job: Need to prepare fireplace to install electric logs, by cleaning, sealing flu, painting and other things that would make a fireplace look great. Also Install AC outlet in fireplace. Tyler contacted me and said they do not perform this type of work.

David was very professional. We had to cancel at the last minute, and he took the initiative to reschedule for the following week. When he recommended a product that we needed to use, he did not have it, and it was not available in his warehouse. He drove over 30 mins away to get this product and bring it back for me to use today. Much appreciated.

Not finished but excited about working with them.

It went excellent! From start to finish, everything was great. Very thorough with follow ups, next steps, and quality of work. The team of Tim, Jonathan, and Jeremiah did an outstanding job.

Great! It was fast and easy, very painless experience overall.

We are very happy with the whole job; love the new top, brick looks healthy again, no mess was left behind. Great warranty. They were always in touch! *We were sent reminders of the upcoming job *Notified of the installers being on their way *Phone call of ETA Sheldon and Jake were very knowledgeable and professional. A complete explanation of the whole process was reviewed before starting the work. There was a review at the end of the day and confirmation of the next day's work. Another walk-thru once the job was completed and the invoice was emailed with before and after photos. They seemed to be very detail oriented and very hard workers. We enjoyed having their great personalities and attitudes at our home. A finished photo is attached. Highly recommend your company to friends and neighbors. Thank you!

Excellent work with professional service.

The sales process was fantastic. The salesperson thoroughly looked all over the house to find areas of issue with the brick and photographed them so we could see. He also photographed the chimney so we could see the damage there. We decided to go with them and put down the deposit. Only after we put down the deposit did they tell us that they were a couple of months out, which would have been nice to know ahead of time. We would have probably still gone with them but it would have better set our expectations. Once scheduled the initial work done on the tuckpointing was sloppy. Additionally, the company set the expectations via email and text that they would do a walkthrough at the beginning and end of the project. The team that came to our house did neither. They told the main office that we weren't home when in fact my husband and I both work from home and they could see me in my office as I'm on the first floor. We called the company to come back out and take a look which they did promptly. They sent a crew to tidy up the tuckpointing and did a walkthrough afterwards. We were then pleased with the work. Their willingness to fix the small issues quickly and the overall work that they did is the reason that we would use them again and also recommend them to others.

I would NEVER hire CMO again. Why? On day 3 of my project (the start of which was delayed by CMO by over a week after I had already waited several weeks to get on their project schedule), I was told that all of the parts for my wood burning stove were not in stock. The poor construction had to tell me this....not the account manager, not management, not the sales person, who sold the project to me. They didn't tell me before they started the job, or I would have asked them to wait. I was then pressured to make a final payment (I had to pay 50% up front to even get the job scheduled...which is normal...but the delays that ensued and the partially completed work was not), and while I withheld 10% of the total job to ensure that they in fact would come back and complete the job...I should NOT have made a second payment at all. After day 4 of my project (originally, I was told it would take all of 2 days btw)...the company has not been able to give me an ETA on when my parts will be in. They only blame things on Covid. While that may be partially true, they should have been upfront and honest before they started the project. They should have at least called me AFTER they were last here to apologize for the delay and to assure me that my project would be done in a timely matter. They did neither. The last communication 3 weeks ago was an automated system email that says I have an appointment to complete the job in August 2021. That's right...2021!!! So, I have a partially operating wood burning stove, and the first day of winter is in just 11 days. The company's complete disregard to details, quality, communication, customer care and professionalism tells me that I should have never hired them, and I STRONGLY discourage anyone else from wasting you money on them. BTW, my job came it at around $19,000, so this was a VERY expensive lesson learned. Oh, and to add insult to injury...before the job was even partially completed...while their construction crew was still on site, their inside sales team called and sold me on doing a chimney cleaning next summer. I WILL be canceling that cleaning. And by doing that, I will no longer have a guarantee on this wood stove or their work. They only guarantee their work if they continue to maintain the fireplace. WHAT A SCAM!

The workers were professional and quick. They finished ahead of schedule.

CMO is my go-to chimney repair & cleaning company. They are always on time & very professional. Highly recommend!

The gentleman that came to evaluate our chimney was great!! We don’t know anything about our aged chimney. He educated us. Told us exactly what needed to be done and didn’t try to sell us more than necessary fixes. I had concerns about an aspect that came up in our inspection when we bought the house 2yrs ago. He suggested a simple fix that we can buy ourselves. Refreshing to find an honest company that are experts in their craft!

The technician was on time with a courtesy call prior to arrival. He explained everything about the Chimney Sweep and what he's looking for during camera inspection. Very professional, pleasant and knowledgeable experience. No pushing sale for other products. Highly recommend it. Quick and very clean.