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Bolls Heating & Cooling

Heating and Air Conditioning, Water Heaters, Plumbing,

About us

Bolls Heating & Cooling has been providing homeowners and business owners in Indianapolis and beyond with expert heating and air conditioning solutions since 1948. Their NATE-certified technicians offer repairs and installations for heaters, air conditioners, heat pumps, boilers, indoor air quality systems, and more. With over 70 years of experience, they can be trusted to resolve issues quickly and effectively, always providing honest advice without selling you services you don’t need. The respectful team members at Bolls Heating & Cooling pledge to treat your home like their own by wearing shoe covers and thoroughly cleaning their work area after a project is complete. If you need heater or air conditioner repairs at a fair price, Bolls Heating & Cooling is the team to call.

Business highlights

77 years of trusted experience
Emergency Services Offered

Services we offer

Air Duct Cleaning. Gas Leak Repair. Generator. Hauling. Heating & AC. Heating Oil.

Services we don't offer

Chimney's (on occasion we have installed caps with installation of new heating system).

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9589 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
3%
3
2%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 201-225 of 589 reviews

Bill H.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
give them a call. Even if the cost is a little more, it's worth it!
Description of Work: They installed a new furnace and new air conditioner in the house, a new furnace in the garage, and they did some duct work in the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

STEPHEN M.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
I purchased a blower motor from Bob. I initially called places closer to my Fishers home because I didn't want to drive to Speedway. However, none of them are willing to sell parts to the general public. I installed the motor myself but I messed up the wiring. I called them back and they sent out a technician named Kurt right away. Kurt was super friendly, knowledgeable, and fast. It turns out I had the motor running in the wrong direction. He figured it out right away, fixed it, and mounted my capacitor. He even fixed my furnace door. He was in and out in a flash. I would definitely recommend Bolls for all your HVAC needs.
Description of Work: They sold me a motor and came out to the house bc I messed up the installation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

PATRICIA C.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
. I called Bolls for an estimate and Sergei Traycoff came the next day. He explained very thoroughly what my options were. This was the third company I had spoken to and though the price was higher than the others, I felt that I was getting more for my money. I scheduled the service for the following week and was pleased with the work. Very neat, very clean, on time and professional.
Description of Work: I had Bolls Heating and Cooling reconfigure our furnace so that a 5 inch filter was next to the furnace. Previously we had 4 filters in the ceiling of our lower floor .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$695

Kay B.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
This went very smooth. It was the first time using this company.
Description of Work: Called around 11 am to make appointment because furnace was not working. Appointment was scheduled to be around 2pm. I was called an hour after scheduling and notified that a tech had freed up and would be on the way. The issue was found during diagnosis. I did not have to pay for further repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89.99

Jack R. S.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
Excellent sales meeting with a thorough review of options and of cost. Excellent installation as per schedule.
Description of Work: Installation of new furnace: forced air - 95%+ efficiency.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,900

JEFF S.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
We came home to a 56 degree home Friday afternoon. After a couple unsatisfactory experiences with a previous company, we decided to try someone else. We knew it would be a challenge late on Friday, but we pulled Bolls based on Angies List reviews. They were very responsive and sent someone out within an hour of our call. We had a good idea of what the problem was, but the technician Frank went right to work figuring out the problem. He was up front with us that the issue (a fresh air intake fan motor) may be problematic as the supply houses were now closed for the weekend, but he would go back to the shop in the morning and see if he could locate one as he was aware that we were without heat during a very cold weekend. He returned the following morning with a fan motor found from another unit in the shop that was just slightly different, but would most likely work. It did indeed work and we were back in business by mid morning the next day. Frank did a great job and was concerned and took care of us as if we were his own. Job well done and I would highly recommend this company.
Description of Work: Furnace Repair
Rating CategoryRating out of 5
Yes, I recommend this pro
$413

Melvin J.
01/2013
5.0
heating & air conditioning/hvac
  + -1 more
.I am completely satisfied with the work. They were there the day after I called them.
Description of Work: I called BOLLS HEATING & COOLING LLC to install a new unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Donald & Pow S.
01/2013
5.0
heating & air conditioning/hvac
  + -1 more
On time, did installation as promised,cleaned everything up.
Description of Work: Replaced 2furnaces and / air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,700

Diane F.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
went with echo house, because of financing.
Description of Work: Very much liked this company, rep was very professional. Spent time explaining everything to me, what was wrong, and the cost to replace it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marilyn W.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
Met with owner (Sergei Traycoff) to discuss options. Helped pick furnace. Installers arrived on time. They did an excellent professional job. Couldn't be more pleased with all people involved.
Description of Work: Replaced furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,400

John H.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
Was able to send an email with the dates and times I wanted to set up appointment for annual heater inspection, they confirmed one of the dates and times via email...Received a call the day before confirming appointment. The technician showed up on time and was very friendly..i would use them again for annual inspection and for any HVAC problems.
Description of Work: Winter HVAC inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Doug D.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
The installers called when they were on their way and showed up on time. They were very courteous and professional and finished the installation sooner than I expected.
Description of Work: Lennox SLP98 furnace installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,850

Robert O.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
We have used Boll's since we moved into our house in 2003. I can't say enough good things about Bolls. I have always been pleased with their service, professionalism, and prices. I have only waited once or twice past the appointment time, but it has never been inconvenient. I highly recommend this company for all HVAC needs!
Description of Work: Annual furnace inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ANN J.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
It went well. The company responded quickly and installed a new furnace within a couple of days, which was very helpful because our old furnace had stopped functioning. Very nice folks to deal with.
Description of Work: New furnace, thermostat and humidifier

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

Jean B.
12/2012
5.0
air duct cleaning
  + -1 more
It went just fine could not be happier with the work.
Description of Work: Installed new air filter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$790

KAREN S.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
The experience was more expensive than I had hoped, but less than a whole new furnace.
Description of Work: The furnace would not run at all. I called them to receive an estimate of what was wrong and what it would take to repair the furnace. The repairman arrived promptly and immediately set to work trying to find the problem. He attempted to repair the piece that was not letting the furnace keep running. After several attempts to repair the part, he finally indicated that a whole new compressor section would have to be installed. Thinking a second trip would have to be scheduled, I prepared myself. After the repairman made a call, he indicated that he would go get the part and put it on today. He was gone less than an hour and put the new part on. Now the furnace is working. He was very prompt, courteous, and gladly accepted the Angie's List 10% off coupon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$499

John B.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
Received detailed estimate with options from owner/sales man. Work was done efficiently and on time. Everything was professionally done, including clean up.
Description of Work: Removed existing heat pump and air handler and replaced with new equipment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,400

Jean B.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
They are prompt, courtesy and do excellent work. We have used their recommendations for air duct work and been very satisfied as well.
Description of Work: We were having problems with our A/C unit and they repaired it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JAMES S.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
Installers arrived on time. They removed old furnace and air conditioner and installed new ones. They were very efficient and cleaned up well after. Very nice and polite and professional.
Description of Work: Replacement of furnace and air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

CAROL & STEPHEN H.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
Perfect from start to finish-absolutely no complaints. We received our quote from Mr. Traroff (Pres) in a very informative manner. The installers were amazing-on time, worked extremely hard & cheerfully, and clean up was done very well. They even helped us with removing & hauling away a lighting rod steel mesh cable!
Description of Work: Removed an old A/C & furnace & installed new Lerox A/C & furnace & air filter

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Kyle Q.
10/2012
2.0
heating & air conditioning/hvac
  + -1 more
Not well with different and confusing pricing.
Description of Work: Our company contacted Bolls to provide HVAC services to our multiple Indianapolis Area locations. We were told a certain service price. When I met with the owner, he gave me a price sheet that was nearly $50 more per hour than what we were told on the phone. I contacted him to follow this up and Bob, his operations manager emailed me back. He stated that there was a recent price increase, but the price he sent me was $30 less per hour than what the owner Sergi had given me. When I inquiried about why and if the original price would be charged to us on September 27th, I received no response. I emailed the operations manager back on October 9th as well to follow up. Neither email was returned and the email address was confirmed from his original email he sent me. To this day, I have received no response. With multiple charges given by two different members that changed each time I spoke with them along with the fact that my emails were not returned, I am left to conclude that this is a company that cannot accurately provide pricing to its customers. Thus, I would not recocmend nor use them in any manner and would tell other members to be sure you get pricing in writing up front. I contacted them originally for their high ratings and Super Service Award status, but wouldn't reccomend they receive these this year.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0


Response from Bolls Heating & Cooling
This letter is in response to the negative review and rating by the Customer at the Applied Behavioral Center. I am a bit bewildered and surprised by gratuitous and false assertions for work that we never performed. I have included our original price sheet that was presented and copies of the e-mails for your review as to what was is in writing which should carry more weight than recollection of conversations. The timeline is as follows: August 9, 2012 – We were contacted by Applied Behavioral Center and made an appointment to review with them a commercial service and maintenance program. This appointment was set for 11:00 am on August 14, 2012. August 14, 2012 (11:00 am) – I met with the Customer to review our program and took a tour of his building. September 26, 2012 (almost 6 weeks later) – We received an e-mail as a follow-up to confirm our old proposal (see below). September 26, 2012 – We cordially responded that we did have a modest $12 / hour increase in our commercial hourly rate and $10 / hour increase on equipment maintenance. If he had acted a month and a half ago, we of course would have honored what we originally proposed (see below). September 27, 2012 – We received the sarcastic e-mail (see below) with an obvious desire to negotiate our rates down. In summation, the Customer got what he asked for from us in writing (see below). If he did not care for it, then I would have suggested going to another contractor. Our commercial program is very easy, competitive, and has been quite successful for us in taking care of customer needs. It is unfortunate that it took him months to figure out what he wanted to do and I do regret that we did not have an opportunity to provide our known quality service for the Customer and the Applied Behavioral Center. In spite of his comments, we still wish him luck in his pursuit of an HVAC service provider. Sincerely, Sergei Traycoff President Bolls Heating & Cooling Supporting E-mails for Timeline as Follows: From: Sent: Wednesday, September 26, 2012 3:36 PM To: straycoff@bollscomfort.com Cc: Jen Sollars Subject: ABC for Autism Corporate Account Follow Up Mr. Traycoff, We met a few weeks ago at our corporate office regarding HVAC services for our company and the 4 Indianapolis area locations that we have. (We are an Angie's List member) I wanted to follow up and see if the following were still in affect if we choose to use your company? Service contract +20% off parts seasonal maintenance check 90/he (usually takes 1 hr) service call 136/hr- flat rate no trip charges and all surcharges are built into hourly rate. Promise 24 response time This is what we were told in June and I wanted to see if this is still the case (and of course if there is any other savings/benefits). If this is the case, I would like to set up whatever paperwork is needed to use your company and services. Please feel free to contact me with any questions that you might have. Thankfully Yours, The Customer From: Bob Guindon [mailto:bguindon@bollscomfort.com] Sent: Wednesday, September 26, 2012 6:30 PM To: Cc: straycoff@bollscomfort.com Subject: ABC Corporate Account Follow-Up for Bolls Heating & Cooling Customer, Sergei Traycoff, our company president, asked me to reply to the message you sent him this afternoon. He was leaving the office for a late sales call and asked if I would respond on his behalf. I believe you met with him on August 14th to quote a service contract for your 4 Indianapolis area locations. I will say up front that we did incur a slight increase on our seasonal clean and checks as well as our commercial service rate this month, so the following will be a little different than his original proposal. Therefore our revised proposal includes the following: No Trip Charges and All Surcharges are built into our hourly rate Response time for service less than 24 hours Regular Service Call Rate of $148.00 / hour (was $136 / hour) Seasonal Maintenance Check (‘Clean and Checks’) for $100.00 / hour (was $90 / hour) Service Contract includes a 20% Discount off Parts We apologize for any confusion on the rate changes, but feel they should reflect our current price schedule for future service work. If you have any questions about this, please contact Sergei on his cell phone or myself at the phone number list below. Hopefully this does not create any problems for you, but we truly do appreciate the potentially opportunity to work with your organization and look forward to servicing your heating and cooling needs. Bob Bob Guindon Operations Manager Bolls Heating and Cooling From: Sent: Thursday, September 27, 2012 at 1:59 PM To: bguindon@bollscomfort.com Subject: Re: ABC Corporate Account Follow-Up for Bolls Heating & Cooling It was a stretch for us at the $136 per hour, so the $148 is much too high. Our PhD./doctorate level behavior analyst working with kids with autism and other special needs don't even charge this much per hour for our behavior consulting services. Please let me know if you will be able to provide a better rate for us? From: Sent: Tuesday, October 9, 2012 at 9:19 AM To: bguindon@bollscomfort.com Subject: Re: ABC Corporate Account Follow-Up for Bolls Heating & Cooling I never received a response to my email below.. (Note: The Customer was referring to the above e-mail in this case and he is correct that we mistakenly did not respond to this request for further negotiation on the cost) Original Commercial Maintenance Agreement - Old Proposal dated 08/14/12 No Trip Charges 20% Discount on Parts $90 / hour on Clean & Check Regular rates ($136 / hour) on Service Breakdowns Response time less than 24 hours

Joan K.
10/2012
5.0
heating & air conditioning/hvac, water softeners
  + 0 more
The first one to arrive was john and he was actually a little early. There ended up being 3 installers. All went well.Everyone was polite and friendly.
Description of Work: New gas furnace installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Willie S.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
when I called for an estimate, the representative came out on date and time agreed,answered all my questions, explained what the process would be like, and the amount of time it would take. After that he gave me a written estimate. I told him that I usualy get three estimates,and I would get back with him.When I called back to let him know their bid was higher than one of the others, he immediately lowered their's.The tech. Michael, who installed the unit was very nice and polite.very respectful in my home.If he didn't know the answer to some of my questions, he said he didn't know and he would have some one from the office call me, and they did.I like the fact that he was honest and not just make something up.I was attracted to this company because of some of the reviews, and because it 's a small family owned business.
Description of Work: I had an old air condition removed and a new one instaled

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,200

joe C.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
Everything about Boll's service is great, from pre-sales through installation. Everyone was prompt, accommodating, not messy, and restored our A/C promptly.
Description of Work: Replace A/C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,100

Maura C.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
Despite the heat wave (and given our need was NOT an emergency) Bolls was still able to arrange for someone to come out within 24 hours. The service man was prompt and arrived as scheduled. He looked over our system, answered our questions, addressed our concerns and provided an annual service to the AC. He also recommended waiting to look over our heating system given they would be running a better deal in the fall which would save us money. I appreciated the honesty, prompt service and will definitely be using Bolls again.
Description of Work: Our AC was working fine but we hadn't had it checked for a while and had some random questions/concerns.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Contact information

-, Indianapolis, IN 46222

https://www.bollscomfort.com/

Service hours

Sunday:
8:00 AM - 4:00 PM
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
H0001257
Trade License Locale
Indianapolis
Trade License Authority
City of Indianapolis - Department of Code Enforcement
Trade License Expiration
12/31/2019

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters,
Plumbing,
Air Duct Cleaning,
Hauling,
Water Filtration and Softening,
Dryer Vent Cleaning,
Natural Gas Lines,
Chimney Caps,
Heating Oil,
Generator,
Water & Smoke Damage

FAQ

Bolls Heating & Cooling is currently rated 4.9 overall out of 5.

Sunday: 8:00 AM - 4:00 PM

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Bolls Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Bolls Heating & Cooling does not offer free project estimates.
Yes, Bolls Heating & Cooling offers eco-friendly accreditations.
Yes, Bolls Heating & Cooling offers a 5% senior discount.
Yes, Bolls Heating & Cooling offers emergency services.
Yes, Bolls Heating & Cooling offers warranties.
Bolls Heating & Cooling offers the following services: Air Duct Cleaning. Gas Leak Repair. Generator. Hauling. Heating & AC. Heating Oil.
Chimney's (on occasion we have installed caps with installation of new heating system).

Contact information

-, Indianapolis, IN 46222

https://www.bollscomfort.com/

Service hours

Sunday:
8:00 AM - 4:00 PM
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
8:00 AM - 5:00 PM