BOB BLOCK FITNESS EQUIPMENT

I contacted the store and spoke with Mike. He promptly came out to my house and called the treadmill company to determine what was needed. He got the part over night, and he came back the very next day to install it. Lucky for me, the part was still under warrantee, so I only had to pay for labor. He was very friendly, professional, on-time, and got the problem fixed quickly.

We've been waiting months for our check. After multiple phone calls, I went into the store and asked for the check. The manager apologized for his employee who was supposed to have taken care of it, and said he'd get a check made out and mail it himself. Still waiting. If we don't get it soon I'll contact Angie's List to resolve.

After months of delay a call to the manufacturer of the equipment was needed to complete the upgrade.

I purchased a squat rack, functional trainer (i.e. cable machine), weights, Olympic bar, and weight rack from these guys. They told me that they would call me to schedule delivery. Over the ensuing months, they never called me one time. After a month, I began having to call them (or show up at the showroom) for updates and they would give me a different story about why they couldn't fulfill the order yet. I eventually got them to deliver parts of the order just to have something, but I never did receive the weights. After 3 months, I had to ask for a refund for the weights. I understand that items are sometimes on backorder, but they should have called and kept me informed. The whole experience was very unpleasant and I will not use them again.

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The service provider arrived on time, completed the job quickly and fixed the issue my equipment. The price was reasonable and the repair was quick.

I went to Bob Block Fitness Equipment because they had the exact product (3/4" 4' x 4' black rubber gym flooring) that I wanted to install in my basement. Shirley, the manager at the Castleton location, showed me the product and let me know that they didn’t have enough square footage in stock for my order. She did say that they would be placing an order soon and that she would get back to me with a delivery date. After waiting 2 weeks I called the store to find out the status of my order and I had to re-acquaint Shirley with my request and I asked her again to contact me when it would be available. She told me that she would contact her manager (owner?) and get back to me with a date. After another week went by with no update I visited the store again and, after reminding Shirley again of who I was and what I wanted, I was again told that she would contact her manager and let me know when the flooring would be in. At that point I offered to put down a deposit for the order if it would help expedite delivery, but I was told that wasn’t necessary. After waiting another week I called Shirley and I got the same “let me talk to my manager” response at which point I asked point blank if they didn’t really want to sell me the product (maybe their model was focused on installation) to see if I needed to go somewhere, but I was again given the “let me talk to my manager” line. I realize that this was around the holidays, but after the last encounter I decided that I was going through way too much trouble to convince a store to sell me product. I never did get a follow up call and I’ve written Bob Block Fitness Equipment off of my list of places to shop for gym equipment, although I assume that they’ll have to “get back with their manager” to find out if that bothers them or not.

Shirley, the manager at the Castleton location, walked me though their display area and demonstrated the machines in my price range. She answered all my questions and arranged for their service rep to check out my existing machine to make sure it wasn't repairable. The service rep confirmed that the existing machine was shot. I met again with Shirley and finalized the machine I wanted and the pricing. They sold me a True treadmill and marked down the price 15%. I even negotiated a free floor mat to be thrown in with the sale. The charge for the service call was also deducted from the sales price. The machine was ordered and delivered in the same week. They even hauled away the old dead treadmill. So far I am pleased with the experience.

While the process took almost four weeks, it was over the holidays and required communication with the treadmill manufacturer.

The service person called half an hour before the appointment to say he would be an hour late. He was courteous, professional, and knowledgeable. He patiently answered all of my questions. While he was helpful and did provide basic maintenance for the treadmill, I thought there would be more service for what I paid.

Our treadmill would not run but gave a readout code. I called this company and asked Chad if he could tell me what the code meant. He said no, he would have to send someone out. When the technician arrived he immediately informed me the code meant the heart monitor was not attached, my oversight, he attached it and the machine worked great. I was very disappointed that Chad did not tell me this over the phone. If he had I would have been more impressed with the company and referred others to them. As our treadmill had not been serviced since we bought it 5 years ago, I asked the technician to do so. He was very helpful and informative. The technician was A+ quality.

Excellent. Sales staff was helpful without being pushy. I happened to go in while they were having a sale. I purchased a floor model for much less than I thought I would have to pay. Delivery & set up went very smooth. Only took about 30 minutes.

The staff is very knowledgeable and were not pushy. Delivery team was very professional, punctual and fast. They setup my equipment in 10 minutes. I purchased an Octane elliptical and a TRUE treadmill. The equipment is fantastic.

They were great about coming up with a creative solution to the problem because they were unable to find the part needed for the repair.

Staff at the Carmel location were knowledgeable and helpful. No high pressure sales tactics. Delivery crew was on time. They were also exceptionally professional and fast. They came in and moved the unit to my basement and were careful not to damage walls. Unit was setup in 10 minutes, they explained the features and maintenance. I would do business with them again.

They delivered it today, they were very courteous, careful and it was a pleasure to deal with them. They were very helpful.

The service from start to finish was excellent. I purchased the machine at the Carmel store, through Shirley. She answered the phone when I called to inquire about the machine and she answered my exhaustive list of questions. I went to the store and tried out the machine I was interested in, as well as several other models. Shirley never tried to get me to spend, more than I wanted to and actually steered me toward a model, that was a little less expensive than the one I had originally looked at. The delivery was only $25 and worth every penny. The delivery guys, Jimmy & Paul were extremely careful with not only the equipment, but my entire house. The machine went in a small room, that is not the most accessible, but they got it and set it up with no problems and even moved my treadmill for me. Top notch service and selection.

Overall, very good experience. I pretty much had my mind made on what treadmill I wanted to purchase. That said, Rick Huse did a nice job of outlining pros/cons of particular model and even encouraged me to consider the less expensive model, unheard of in sales! He offered a lot of knowledge to buying process. Delivery schedule was flexible and was at our home within three business days of transaction.

The entire buying process and installation was seamless. The delivery of the treadmill was on time. The men who delivered and installed the equipment were professional and knowledgeable. Some other nice things about this company are they will move the equipment for you if you have to move for a nominal fee and and have staff that can repair equipment if necessary. I highly recommend them, would buy from them again.

They were willing to place two pieces of exercise equipment that we no longer used on consignment, and sold them very quickly.

Very impressed with their low price. They quoted me $75.00 minimum. He was here for 1 hour and my check was written for $75.00.

ARRIVED PROMPTLY AND SET UP QUICKLY. THE PRICES WERE REASONABLE AND I WAS SATISFIED WITH THEIR SERVICE.

WE FOUND THIS EQUIPMENT IN CHICAGO AND KNEW WE WANTED IT. NO ONE IN INDIANAPOLIS CARRIES IT. THEY WENT OUT OF THEIR WAY TO LOCATE THIS EQUIPMENT, PURCHASE IT AT WHOLESALE, PASS THE SAVINGS ON TO US, DELIVER AND ASSEMBLE THIS EQUIPMENT THEY HAD NEVER ASSEMBLED BEFORE. THEY WERE VERY HELPFUL, PROMPT, COURTEOUS AND PROFESSIONAL. THE DELIVERY/ASSEMBLERS ARRIVED EXACTLY AS SCHEDULED. THEY WERE VERY RESPECTFUL. THEY GOT RIGHT TO WORK.

OUR SALES REP WAS VERY KNOWLEDGEABLE ABOUT ALL OF THE PRODUCTS. DELIVERY WAS WITHIN A WEEK. NO PROBLEMS HERE EITHER. GOOD EXPERIENCE.

EXTREMELY COURTEOUS AND PROFESSIONAL. ALTHOUGH THE TREADMILL WAS SEVEN YEARS OLD, THEY REALIZED THAT THE REPAIR WAS A WARRANTY ITEM AND ORDERED THE PART AND INSTALLED IT FOR A $75.00 (NON-WARRANTY) INSTALLATION FEE. THEY WERE VERY PROMPT WITH ORDERING AND INSTALLATION. I WOULD RECOMMEND BOB BLOCK HIGHLY.