Blakley's Flooring

THEY RECEIVE A B IN RESPONSIVENESS BECAUSE WHEN YOU ARE DOING BUSINESS WITH THEM YOU ONLY WORK WITH ONE SALES REP AND IF THEY HAVE THE DAY OFF YOU HAVE TO WAIT UNTIL THEY GET BACK TO SOLVE YOUR PROBLEM INSTEAD OF TALKING WITH SOMEONE ELSE. THEY WERE NOT REAL CLEAR ON HOW TO REGISTER THE WARRANTY. THAT IS WHY I GAVE THEM A B IN PROFESSIONALISM. THE PERSON WHO MEASURED MADE A MISTAKE ON THE NUMBER OF STEPS WE HAD AND IF WE HAD NOT CAUGHT IT, WE WOULD HAVE BEEN OVERCHARGED. PRICE INCLUDES THE PAD AND INSTALLATION AND HAULING AWAY THE OLD CARPET. I WOULD PROBABLY HIRE THEM AGAIN BUT I WOULD DO SOME COMPARISON SHOPPING.

RANDY DAVIS AND TWO OTHERS INSTALLED THE FLOOR IN ABOUT FOUR HOURS. A SUPER COMPANY, IVE USED THEM FOR CARPETING TOO! THEY ARE WELL ESTABLISHED AND RELIABLE.

GREAT SALES GIRL, THEY WERE PROMPT THEY WERE EFFICIENT AND DID A GREAT JOB

WE WERE ABLE TO CHECK OUT A COUPLE OF RUGS TO BRING HOME AND SEE WHAT WOULD WORK BEST. SUSAN BLAIR WAS VERY HELPFUL.

ANOTHER COMPANY WANTED TO CHARGE FOR MOVING FURNITURE AND IT WAS ASTRONOMICAL AMOUNT FOR THIS. THEY WERE REALLY GOOD.

WE WERE EXTREMELY DISSATISFIED WITH OUR EXPERIENCE. EVEN THOUGH THE SALES PERSON SAID THERE IS NO CHARGE FOR MOVING FURNITURE, AFTER RECEIVING THE CONTRACT WE DISCOVERED BLAKLEY''S CHARGES $100 EACH TO MOVE PIANOS AND GRANDFATHER CLOCKS. IN MOVING OUR FURNITURE THE INSTALLERS BROKE THE HUTCH IN OUR DINING ROOM, SCRATCHED A COFFEE TABLE, GOUGED A WALL AND ALMOST TIPPED OVER MY ANTIQUE GRANDFATHER CLOCK. THEY FAILED TO PROPERLY MEASURE THE CABINET OVER OUR REFRIGERATOR AND IN THE MIDDLE OF INSTALLING OUR LAMINATE FLOORING ANNOUNCED THAT THEY WOULDN''T BE ABLE TO MOVE OUR REFRIGERATOR BACK UNDER THE CABINET BECAUSE THE HEIGHT OF THE NEW FLOOR MEANT THE REFRIGERATOR NO LONGER FIT UNDER THE CABINET. FINALLY, ALL THE TRIM THAT CONNECTS THE LAMINATE TO THE CARPETED AREAS KEEPS POPPING UP. AFTER FIVE MONTHS OF REQUESTS IT STILL ISN''T FIXED.

WAY OVER ESTIMATED THE YARDAGE NEEDED FOR THE JOB. I WOULD NEVER DO BUSINESS WITH THEM

13 MONTHS HAD PASSED AND THEY CHARGED ME NOTHING. THE TECHNICIAN ALSO FILLED A HOLE IN THE FLOOR COVERING WE HAD MADE WITH THE CLAW END OF A HAMMER.

UNBELIEVABLY EFFICIENT AND PROFESSIONAL; I FEEL THAT I PAID MORE BUT THE QUALITY OF SERVICE I RECEIVED WAS PHENOMENAL

WE WERE READY TO BEGIN THE JOB WHEN THEY INFORMED US THAT THEY WOULD CHARGE US AN ADDITIONAL $100 TO MOVE OUR PIANO. WE WERE NOT INFORMED OF THIS AT THE TIME OF THE ESTIMATE. THEY TOLD US THERE WOULD BE NO FEE FOR MOVING FURNITURE. WHEN WE OBJECTED, WE WERE TOLD THAT WED HAVE TO PAY $1600 UP FRONT SO THAT THEY WOULD DO THE JOB.

OVERESTIMATED ON THE AMOUNT OF CARPET NEEDED AND MEMBER WAS CHARGED FOR THAT; WOULD NOT PURCHASE FROM THEM AGAIN; THEIR MEASURING TECHNIQUES ARE QUESTIONABLE

TOOK 2 WEEKS FOR THE SALESMAN TO CALL US. SAID WE DIDNT NEED A SUBFLOOR BUT WE WANTED ONE INSTALLED. THEY DIDNT BRING ENOUGH SUPPLIES TO COMPLETE THE WORK ON THE FIRST DAY. THEN THEY SAID THEY WANTED TO INSTALL A SUBFLOOR BUT COULDNT DO IT FOR 2 WEEKS. MANAGER WAS PRESSING US FOR PAYMENT BUT DIDNT KNOW THE JOB WASNT FINISHED AND THERE WASNT ENOUGH MATERIAL. CAME TO MY HOUSE AND SAW THE DAMAGE AND SAID HED TAKE CARE OF IT. TOOK HIM OVER A WEEK TO GET BACK IN TOUCH WITH ME.

THEY RESPONDED QUICKLY, THEY WERE VERY PROFESSIONAL, QUICK WORK, AND THEY WERE VERY INFORMATIVE. THEY ALSO GAVE ME A SURVEY FOR FOLLOW UP. I WOULD HIGHLY RECOMMEND THEM.

DORY WAS GREAT, SHE WAS SO HELPFUL WITH SAMPLES AND ADVICE.

DORY WAS SO VERY HELPFUL WITH EVERYTHING, ADVICE, SAMPLES. THANK YOU.

DORI WAS THE SALES REP AND SHE WAS GREAT. THE INSTALLERS WERE ALSO GREAT, POLIET, CLEAN, AND VERY RESPECTFUL. THEY WERE ALL COURTEOUS. THEY GOT MY WHOLE HOUSE DONE IN ONE DAY! THE SERVICE WAS JUST UNBELIVEBLY GREAT. VERY PRETTY WORK, THEY EVEN VACCUMED.

DORI WAS THE SALES REP AND SHE WAS GREAT. THE INSTALLERS WERE ALSO GREAT, POLITE, CLEAN, AND VERY RESPECTFUL. THEY WERE ALL COURTEOUS. THEY GOT MY WHOLE HOUSE DONE IN ONE DAY! THE SERVICE WAS JUST UNBELIEVABLY GREAT. VERY PRETTY WORK, THEY EVEN VACUUMED.

I WAS IMPRESSED WITH HIS EFFORTS TO GET JUST THE RIGHT COLOR MATCH BETWEEN THE NEW ROOM AND ANOTHER ROOM WE WANTED MATCHED.

PURCHASED WHOLE HOUSE OF KARISTAN CARPET, INSTALLATION WAS WONDERFUL, DORI HELPFUL IN SALES DEPT., GREAT JOB

VERY GOOD, FAXED QUOTE AND DID A SMALL JOB FOR MEMBER.

PRICE INCREASED, ADDITIONAL CHARGES MADE ($25 X 2 FOR APPLIANCE MOVES), MEMBER'S NAME WAS FORGED, BLIND ON SLIDING DOOR DAMAGED W/OUT NOTIFYING MEMBER, MADE UNAUTHORIZED CHARGE TO CREDIT CARD FOR BALANCE WEEK AFTER INSTALL. STORE REFUNDED MEMBER BALANCE.

LAID NEW FLOOR. WHILE EXPENSIVE COMPAREDTO SOME COMPANIES, THE WORK WAS BEAUTIFULLY DONE...PATTERNS MATCH WELL

OVERALL POSITIVE. SHIRLEY NOT GOOD AT FOLLOW-UP ON PHONE CALLS.

CALLED THEM OUT TO LOOK AND WAS TOLD IT WAS PROBABLY FROM A CHAIR DRAGGED ACROSS FLOOR. WAS ACTUALLY A NAIL IN VACUUM CLEANER. MEMBER NOT HAPPY WITH THEIR RESPONSE.

DID A GOOD JOB INSTALLING THEIR CARPET.