Black Diamond of Indianapolis

Great customer service from the first initial phone call through the completion of project. Will definitely use them again and recommend them!

Everything went fine

Very mixed, to be polite. I chose Black Diamond because of all the good reviews here. I'm very disappointed at the company's lack of doing some basic things: Listen to the customer, act appropriately, not interrupt the customer (this for the owner, Chase), and show the customer you care about customer service. They've been out three times, and the two areas that I made clear were specific concerns were ignored the first time. The tech put bait and glue boards (to catch the fur of any animal to identify it) in a different area. Between the first and second service calls, one of my dogs killed a raccoon on the deck. That heightened my concern about what might be getting into my house. The tech looked briefly at of my concern areas and finally put bait in the other area. The third visit, a different tech said some of the bait had been eaten, and he found some pawprints there (never identified what it might be). He also suggested I might benefit from having bait stations put outside of the garage, as that's how mice usually enter garages -- and that was the focus of my concerns from the start. I bought two ($25 each), but he had none on the truck. I said that when he or someone else came to put the stations out, just to do it and not ring the doorbell. That sets off my dogs, who see it as a potential threat. I repeated that before all these later visits: First visit: Tech rang doorbell -- and had only one bait station. Second visit: Tech rang doorbell -- and he brought a trap, which he said was what his orders said. No bait station on his truck. Third visit (5/4/21): Owner rang doorbell. Stunningly, he has the second bait station. I started telling him about all the mess-ups, and he kept interrupting me, which is not customer-friendly. And he didn't seem to understand my point that if they don't have to come into the house or garage, and just need to do something outside the house, I don't want them to ring the doorbell. I said it three times. He said he always wants to let homeowners know someone's on the property. I understand, I said, but I've specifically asked your folks not to do that. Well, there aren't any notes on the account, he said. Well, that's not my fault. He said that if I'd told them that, it was their fault. I told him I doubted I'd continue with him and he said OK. Not a response that shows he cares at all. He'd earlier said that he'd check my calls and, if I'd said what I told him I did about the doorbell, someone would get in trouble. Have you heard of coaching employees vs. calling them on the carpe? As I began to go back into the house, that I've never run into a business owner so cavalier about losing a customer. You bet I canceled soon after I got inside. And I asked for a callback so that there's no confusion.

The guy who came by and performed the inspection and quote was very nice and knowledgeable. Unfortunately with their termite service, if termite damage occurs while you have their service, they do not cover the cost to repair damages. The worst part was about a week later I got a call from a woman from their office asking about their quote and if we wanted to move forward with their service. I told her we wouldn’t be because they don’t cover termite damage while under contract with them. She then became a little miffed and told me that no pest control company covers termite damages. She also bragged about them getting all the ex Terminix, Orkin, and Action Pest Control clients because they don’t cover damages, which was a childish point to make. Also, I hate to break it to her but all three of those companies do cover termite damages while you’re under their contract and I have first hand experience with Terminix hiring a general contractor to come out and fix my previous house’s termite damages at no charge. So she is just trying to make other companies look bad. I liked the inspection guy, but I would never do business with this company.

They were professional and kept in good contact

Courteous, professional, clearly knew what they were doing.

Everything went really well. We were able to schedule very quickly. They came out and put traps around the house and disposed of a mouse they found. They were very easy to work with. We even hired them to do mosquito treatment for the season as well, because their price was so much better than others we have used.

All went well. Will hire again.

The rats are all gone, so it went very well indeed! The professionals who did the work were friendly, informative, and prepared for the job. All of my questions were answered and I was treated with respect. My husband and I are very happy with Black Diamond

They do a fantastic job. Always keeping me informed.

They do a great job of keeping you informed when they are coming out; calling the day before and the day of.

They have been excellent and have been very effective. Once I had problems with bedbugs and in two weeks they eliminated them as well. I would highly recommend this company to anyone.

They do a good job, they're very professional, and I trust them to come out to my home when I'm not there.

I appreciated the professional service I received from Black Diamond of Indy. I'm especially thankful that the technician, Chase, wore protective booties in my house. Often times, this is one area that professional service providers forget. The service was prompt and courteous. I would definitely recommend Black Diamond!

Wonderful! Highly recommend.