Big Jons Used Appliances

The repair man came to my and the lights on the machine were that it was working but it was making all kind of noises like whistle noise and breaking noises and when I reached out to the technician he said is it stuck on a light or not.

Great! I have been looking for a used refrigerator for months. I live on the far eastside of Indy, but it was worth going to the west side. WORKS GREAT! and they bought my old broken fridge.

Delivered and remove old unit as they agreed to. Great service and price

The first one did have a problem, but they came right back out replaced it with another one of comprable value and it's working like a champ. They were very good to work with and I would definitely use them again.

At that time, I was told and was given documentation that the washer had a 90 day warranty. The washer started to leak so I tried to get Big Johns to return the washer but a rep, David was very defensive with me and was quite verbally hostile with me so on September 7th I disputed my payment for the washer with my credit card company. On September 22, I took off the dispute and paid for the washer because I was able to get the leak to stop on my own and things were ok. On November 29th, I contacted Big Johns appliances because the again I was having issues with the washer. The computer went out and it no longer worked. At the time the washer was still under warranty and I tried to have Big Johns come over to repair the washer. David, a rep for Big Johns told me he remembered me said I never paid for the washer and he said the warranty was void and would not repair the unit. I have documentation that proves I paid for the washer from my credit card company. Big Johns will not honor their 90 day warranty commitment and I currently have a nonworking washer that is still under warranty. This is THE WORST company I have EVER done business with and I would recommend that buyers not do business with Big John's Appliances!!

Review update as of 06/01/2017: I wish I could have appreciated the kind gesture offered (extended 90 day warranty), however I JUST FOUND OUT ABOUT IT TODAY (6/1/17) IT would have been LOVELY if someone could have reached out to me to rectify. IF you are going to fix your mistakes, at least let the customer know. As far as I am concerned, nothing was done. The set worked fine for two months then the dryer would not dry the clothes. I called to have the tech come out and they blamed the dryer vent. I had maintenance clean the dryer vents. The dryer still had to be ran 2+ times to dry the clothes. I called Big Jons again, they sent someone out and blamed the dryer vent again. They said apartments are known to do a bad job or not do it and say they did. I then hired a company to clean the dryer vent. They advised that the dryer vent was pretty clean already and there was not much for them to do. They also checked the dryer vent for free and said it was fine. I called Big Jons back, they came out and asked about the dryer vent. I shut the tech down and said NO NO NO. You will not pull this on me again and advised him of the apartments doing the dryer vents and refusing to do it again and also the company that I had come check it out. He then determined the dryer was defective and needed to be replaced. I spoke with the lady in the office (older lady) and she scheduled for them to bring me a new dryer. I asked her would the warranty start over since this was a new (to me) dryer and she said yes, but only for the dryer. I requested that she note my account with this. They brought me a different dryer (same model). Two months after having this dryer – same issue. After two days of drying one load, the clothes were still wet and now mildewed. I checked the dryer vent. Determined I needed to call Big Jons. Sure enough, they are saying I am out of warranty since I purchased the dryer in March. Even though they brought me a new dryer in June and said the warranty would restart. They offered to send a tech out, but if he finds that it’s the dryer vent (which is how they buy more time clearly) then I will have to pay for the visit. The lady in the office (younger lady) insisted that she sees no such thing on my account about a new dryer being brought out or an extended warranty. I am very upset since this is a company I had trust in. I have used big jons before and was not treated like this and got a great set from them. I feel cheated since they told me one thing and did not uphold their end of the bargain. If I were you, I would not use Big Jons USED appliances. Trust is everything and I was lied to.

They had a great selection of used refrigerators, the delivery men were professional and friendly. They overall did an amazing job.

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I am writing this about a year or more after buying a washer and dryer from Big John. They delivered and removed old equipment, which went great. But the reason I'm taking the time to write this is that these have worked perfectly for so long. Will definitely buy again

I was greeted upon entering the store and the associates were very nice and helpful to assist me with my questions about picking out a used washer. They also assisted me with loading it into my vehicle. I liked how the sales process went very quickly and I was on my way in a short amount of time! I would highly recommend them to anyone looking for a used appliance with a warranty!

Great. Call Big Jon's on Tuesday to pick up an over-sized minifridge, and they scheduled pick-up the next day. They said the crew would arrive between 12:30 and 1:30, but they came after 2pm. They did call when they were on their way so it wasn't a hassle at all.

They were friendly and polite while I was shopping. I was looking for a cheaper washer and dryer and was pleasantly surprised at the quality I found. I had looked for new ones and the most basic models were several hundred dollars more than I found there. I paid $400 and have a nice Whirlpool set that is only a few years old. They are not in perfect condition but they do have some extra features that I normally would not have been able to afford and they are very good quality. I hope they last a good long time for the brand they are but if not I know where I will be going to buy another set.

We had shopped extensively for used appliances for rental property and Big Jon's offered the best price/quality and warranty. They were prompt in delivery and the delivery men were courteous and careful. When we realized the refrigerator was too big for the space, they had us come back and choose another refrigerator and promptly brought it and switched it out with no questions asked, and a prompt refund on the price as the second fridge was less money.

It went very well. They were extemely nice on the phone and very polite. Very pleasant to work with.

Shopping was a great experience. They guy didn't try to pressure us into buying at all. He explained that all washers and dryers have been using the same basic parts for a long time, and since all of them have been tuned up, they were all pretty equal in basic functions. We picked out a mismatched washer and dryer (we didnt care about the looks) and they delivered it. I can't remember the delivery cost, but I believe it was about $50. The guys that delivered it were really helpful, and although it's against the rules for them to hook it up, they walked me thru the process. A few loads of laundry in, our washer stopped completing the cycle. All the washers/dryers had a 90 day warranty, so within a few days, a nice guy showed up to fix it. It worked for a while again, then did the same thing. It did take a couple of trips to figure out the problem (a loose wire), but there was no problem getting them to follow thru with their warranty. Since figuring out the issues, we havent had a problem with that washer since. About a year later, our dryer stopped heating. That's not an uncommon problem for a dryer, but since our warranty was over, I asked my dad to figure it out. He found a wire that had gone bad. He couldnt find this particular wire and bracket in any parts store (partially because he had no idea what it was called). He stopped in to Big Jons. They looked up our purchase, and because we were customers, they gave him the part for FREE! I am sure it wasn't an expensive part or anything, but just the fact that they follow through with their customer service even after the warranty ends was impressive. We have since moved from that home, but the washer and dryer are still with us, even after we dragged them up a flight of stairs. If they ever do break down, We fully intend on returning to Big Jons again.

I had a coupon for free shipping and they were very accommodating with scheduling a time for delivery and worked with my schedule. They were helpful in unloading the washer and dryer into my home and were on time for delivery. However, they were unable to install the machines so I had to ask for help from someone else. Other than that, it was a good experience and there is a 90 day warranty after purchasing the units.

The reason I chose them was that they really stand behind their work -- there was something like a three-month guaranty on the appliances. However, I have had no problems whatsoever. I bought a used washer and dryer, very clean and all ready to go. The dealer came (a good distance) and installed the appliances, encountering problems along the way. But the workers solved every issue without charging me extra, and even answered questions that I had about other issues. They were extremely friendly and helpful, and I would definitely use them again! I've recommended them several times already!

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