BIG BOB'S OF INDIANAPOLIS

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I stopped in to shop for new carpeting for my home. I spoke to the first gentleman and told him I was just starting the process and researching options for re-carpeting my entire home. He told me what his business was all about and how they sold carpet. He showed me one I might be interested in. He quoted me the full price for the home. I asked him for the breakdown on pricing ie. Padding, carpet cost, install cost and was writing it all down. When I did this he became very offended and told me that knowledge would do me no good. I could go to Menards or Loews and they'd have different prices but all I needed was the bottom line. I said I begged to differ and thought I should know and understand these things. He said "what are you going to do just buy the carpet without having it installed". I said maybe I'd like to hire my own installers. He said "I think we're done now" and refused to continue to help me.

Extreme promises were made during the sales process by the sales person who was also the owner! The floor by no means is a hardwood we consider it butter. Promises were made that it would hold up with the pets in our household, within just a few days the floor was destroyed. You can drop a phone or even run your fingernail over the floor and a severe dent will occur. We had communicated the dissatisfaction immediately to the company and even took them pictures. They never would come out themselves to see the product. After much pestering they agreed to send out a floor refinisher they work with. This company could not believe the floor and stated they had never seen anthing like it and the floor had to be defective. Many flooring companies who we have called out to inspect the floor have all come out and stated something was wrong with the floor. After learning the cost to refinish the floor Bib Bob's asked us to bring money again to the table. After many months of contacting them for a resolution they offered an insulting $500 after we had spent $4500 already on an oversold floor!!! Beware of Big Bob's the quality of their products is subpar at best!!!!!!

My wife and I looked at mutiple locations for carpet but the price always seemed pricey one labor, tear-out, etc were included. Big Bob's was awesome. First off, they are a wholesaler and brought back memories of the way I remember old carpet stores. Their northeast location had many rolls of carpet just laying on the floor (discounted heavily as well). For our bedrooms, we picked from the in-stock carpet sitting on the floor. They do offer carpet through the tradtional route (i.e. looking at swatches in a book), but the pricing is not as good on those but still better than most. We had them come to measure our home (no cost) then we went back and picked the bedroom carpet from the in-stock rolls at a great price. The installation (which is priced as an all-inclusive price [not $X to move furniture, $X disposal fee, $X for steps, $X for new tack strips, etc]) which we found to be very reasonalbe went off without much of a hitch. They even threw in some additional things at no cost as well. Very professional--moved all furniture and put back where it was. Did not tear up home at all and was concious of home while working. Timely installation and great follow-up. We need to still outfit the living room, stairs and upstairs hallway and will be going back to Big Bob's.

They were fine and I had no problems. I thought they did a great job and were very helpful.

They did a good job for the most part. There was a small problem in one area, we live in a modular home so I know it was difficult for him to install. They were very promt. The guy was able to install all of it in 1 day and did an excellent job aligning the flooring. I hoped they would call to see how everything turned out, but I never heard from them after the job. The price was a little high, but overall I am satisfied.

job was not completed when originally indicated though came back several days later to complete. no instruction given on care of bamboo flooring. looked ok for about 3 months and then planks started to separate. 18 months later and there are visible separation between many of the bamboo planks, loose planks, and areas that are uneven. I have contacted the store manager several times and the store manager sent out the original installer, who indicated that there were some "issues" (lack of humidity in house)but not his fault. Store manager sent over a flooring engineer who indicated that he saw some faulty installation but felt the "lack of humidity" in home was the cause of the plank shrinkage. Engineer recommended getting a humidity reader for the house. I purchased the reader in March 2010 and realize that both the installer and engineer are incorrect. My house averages 70% humidity. The store manager has not followed-up with me on the items that installer and engineer indicated should be corrected. At this time, I am considering small claims court but am starting with this below average report. I will be calling Angie's List for assistance as I would like for assistance in contacting the store manager one additional time before legal proceedings.

Outstanding! The price of both materials and service was very reasonable, and the quality was first class. We'll definitely return when we have carpeting needs in the future.

They (Mike, Mike and Charlie) arrived at the scheduled time and went promptly to work. In no time the carpet and pad were removed and they started on the laminate. There were two transition pieces which had to be installed and this was done expertly. The total time involved was less than four hours and the results were beautiful!

The experience was great from the beginning to the end. The installers kept in touch with us every step of the way. They did a fine job, particularly the installer, James. Rob, the sales guy, stopped by our home to see how everything was going. The finished product looks wonderful and cost us more than $4k less than the other estimate. They did not want payment for installation until we were completely satisfied.