Benjamin Franklin Plumbing - Indianapolis

I called about a stopped-up drain and they sent someone who could not fix that. I called about a toilet that needed a repair kit installed and ended up with a permanently unusable toilet. This company is all about response and systems at the expense of efficiency, functionality, value, and common sense. Use them at your own risk.

Hired them to repair/replace a broken exterior faucet. The plumber explained the pros/cons of the various solutions, gave an acceptable estimate and then quickly performed the necessary repairs.

Hired them to replace kitchen faucet that was leaking. I attempted myself but space too small for me. Called Benjamin Franklin and they were out that afternoon to finish install. They had to take out drain to get the faucet installed but held at the original price quoted on the initial phone call

It was late in the day and he was running late. However, he stopped on his way home and fixed the problem right then. He did not charge a emergency fee as he was running late on the other job.

They were excellent to work with

The technician explained the repair clearly and accommodated special requests that were not related directly to the problem at hand.

I loved that they gave me correct information and played out all options I could pick from with the pricing.

Great service, will highly recommend

Nothing

Do not use!!! They charge more than double what you can get at Lowes and Home Depot for a similar product.

While he was informative... he could not fix it until Dec 17th. If he finishes the job correctly at that time, I will be a 5!

Ben Franklin was the first to call when searching for a company qualified to find a stubborn gas leak. They tested every line to a gas appliance to locate the leak. The job required them to eventually seal off a failed pipe. The cost was considerably more than I thought it should be.

Did a Great Job.

There was a schedule mix up but Gus did a great job and we will have him out again.

The serviced provider was courteous and wanted to be helplful, but the problem was not in his range of service.

To install three new faucets in existing sink s and a shut off valve on the water heater was $768. He did a great job but in my opinion that was way too much money

Is very pleased with the service.