Benjamin Franklin Plumbing - Indianapolis

Decent

My technician immediately knew the issue and resolved it right away. He provided suggestions to mitigate the problem in the future.

Called them to access my issue. It turned out only needed to replace the toilet tank flapper. The lowest level of service that allowed waiver of $49 visit fee was $207+ tax. Even with 10% senior discount it would be more than me paying the $49 house call fee plus the $98 to replace the just flapper. Technician called manager to get permission to waive $49 but manager declined. I feel manager was being obstinate and less than customer centric especially in light that I have been a customer over 20 years. I will use them again. They should have an ala carte pricing for individual pieces rather than tiered pre-priced service cost that includes service a customer may or may not need.

Nothing.

They arrived as scheduled and completed work in a timely manner. They explained the options and demonstrated the features when finished,

Speedy and professional service.

Got in touch with Angi- immediately got a call from BFPlumbing. Came the same day- prompt, courteous, excellent service! Would definitely use again.

They were on time - went above and beyond in getting my installation done.

John was very helpful in resolving our plumbing issue.

This was a vary large time consuming job and their people did an excellent job. They replaced all of my plumbing which was in the crawl space and the four toilets and replaced my water softener.

Good service and on time

Chris was great

Installed back -up sump pump..excellent service ..John was fast and efficient..would recommend

Paying to have repair off my to-do list was worth it!

Nice people, fair price,

They called right away, came out very quickly and although the job could not be completed same day, sent the same plumber back just a day later to complete the work! Everyone we spoke with was very kind and I would definitely hire this company again.

Fast and had 100% of the parts needed in hand the first time.

First repair was unacceptable and did minor damage to my home. Subsequent repair is satisfactory. Never again will I use Benjamin Franklin plumbing.

The work was done in a timely fashion.

Austin B. did an excellent job in replacing my garbage disposal today. He is very professional & knowledgeable and explained to me thoroughly how to maintain my new insinknerator! Austin definitely deserves a ⭐⭐⭐⭐⭐! Thanks Austin & thank you Benjamin Franklin Plumbing!!

Satisfy

I will continue to work with them

Very friendly, thorough and considerate.

He took a difficult job of replacing a kitchen faucet and made me glad that I didn't try to do it myself.

Excellent response time. Submitted inquiry on HomeAdvisor Tuesday night and the job was completed Thursday afternoon. I have no idea how much the job should cost (put in the water line for a new refrigerator) but the price shocked me that is why I rated a little less. The technician explained the job well and completed the same day as an estimate. He was in and out in about an hour.