Benjamin Franklin Plumbing - Indianapolis

We had a water stain on our ceiling, and the serviceman stayed until options were ruled out for a possible leak. We will definitely use them when we need the work done. Clean, on time, and helpful.

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Our simple drain issue turned out to be a much more involving problem with the sewer line outside of the house (they had to dig). While the fix was very expensive, the team at Benjamin Franklin was prompt and courteous throughout the entire process and they had an entire crew at our house the following morning. Very impressive.

The rep showed up during the time window specified and was quick and effective.

Friendly on time cost conscious

He did a great job.

Professional. They are the first people I think about calling when I have plumbing concerns.

Up front with work needed. Everything worked out good. Real nice guy!

Very satisfied the person who came keep update with the progress

Repairs made quickly and efficiently

my plumbing problem ended up being a simple fix - they didn't try to scam me and I appreciate that of course very nice and polite and office staff very efficient on the phone

Quick and professional

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Technician was very professional and was able to answer all my questions. The only concern I had was with the dispatcher miss communicating when the technician would arrive....she said between 45 -60 minutes and in reality it was 135 minutes.

They were very prompt

Effecient, transparent about options, and cleaned up after themselves

Did a great Job

I have rated their customer service 3.0 because of not completing all of the agreed work. However, they completed the work after two phone calls.

Way over priced.

They did a great job just thought it was little pricey