Benjamin Franklin Plumbing - Indianapolis

Ok… I wish he would have paid more attention to my plants when accessing the outside faucet. He knelt in one of them.

Excellent technician - Brian P Explained well Worked well and quickly Am pleased

The visit went well. David was punctual, patient personable, and very informative. He explained what he was doing in detail because I asked him many questions. I appreciate his taking attentive time and care to the jobs I wanted done and for making me feel at ease with his entire visit.

Mark was the plumbing project manager we worked with. He was superb. Great recommendations. We got two tankless systems and a pressure assist pump, as well as a new water softener system. Perfect for what we needed for our large home. Thanks.

Job was done quickly and well. Would hire again.

It went very well. Technician Donny T did an excellent job.

Jeremiah was assigned to my job. He called on his way, and the company sent a picture of him ahead of his arrival. He came and diagnosed my problem and with full transparency we decided it was a better choice for me to go and buy a new faucet and the toilet part. He returned the next day and swiftly replaced m faucet and fixed my toilet. I appreciated his honesty, abilities and he was friendly to my dogs. I will certainly use Benjamin Franklin’s again.

The repair was done well, quickly and professionally and left no mess.

Rick did an excellent job in removing a very difficult existing faucet!!

Brian quickly identified and repaired the leak

It was replaced quickly with no issues. I will hire again.

Went well. I thought I needed a new valve that was stuck in the closed position on the water line In my basement controlling water to an outside hose bib. Rick and Gavin loosened the valve wheel so the valve was operational again. Only paid the diagnostic fee which was reasonable.

BF plumbing Specialist, Mitchell Wistendahl was very cordial, professional, proficient and we are very pleased with the quality and results of the job.

Arrived at my Mothers house on time to replace leaking faucet in her bathroom very professional clean up when finish very pleasant

The work was completed and the faucet works better than before!

Excellent. Brian P came early, took his time, explained everything, and showed me potential future problems. I will continue to request him when I need future help.

Gus was outstanding! He was very helpful in explaining the problem. He was pleasant, courteous, professional, and he fixed the problem! I highly recommend Gus!

They were wonderful. They are honest, hardworking, and very knowledgeable.

Call went well. Serviced tankless water heater for regular system flushing, did quick inspection of plumbing inside house, even to time to replace a dishwater hose I had on hand, but had not gotten around to installing. Was on time, polite and professional, even though it had to run back to shop because his small pump was working.

Great! Prompt arrival. Efficient, courteous, knowledgeable service.

Brian arrived right on time as always. He came to do periodic maintenance on our tankless water heater. I asked him a question about our 20 year old sump pump and the advisability of replacing it. Without pressured talk he explained that our pump was long past its expected lifetime and told us of improvements in the technology. We decided right away to get a new sump pump and in less than an hour it was installed and operating. It was a pleasure working with Brian and we look forward to seeing him at our next periodic maintenance appointment.

They were great! They called when they were on their way and fixed the problem quickly. The time estimate they gave me was between 4 and 8 but they were there before noon! Thanks Juan!

Very Satisfied. They gave me an quote within 15 minutes. and scheduled the plumber within 2 hrs. They arrived early and the whole was completed within four hours of initial contact. Many companies would not install product they did not selland no one would do the job I requested. It involved removing my old water heater and taking it back to Lowes. They loaded a new 50 Gallon water heater which was replaced under warranty and they transported back to my home and installed it. Very Satisfied.

Technician was great. He explained my options, none of which were good) and called manager to see if could wave the $49 visit fee. Manager wouldn't let him. I asked about senior discount but it was only 10% and only applied if I did the $207 level service which ultimately would have cost more than paying the $150. I think they should have an alarm ala carte pricing list for replacing individual components instead of or in addition to the tiered services. I have been a long time customer, over 20 years, and I am disappointed I couldn't get better pricing! Frankly, no pun intended, I feel the manager was being obstinate and taking advantage. I will not call again.

My toilet over flowed this morning. I knew the toilet was old and decided it was best to replace it. Fortunately, David had a toilet on his truck. The job was completed quickly and efficiently. I had several questions concerning other potential plumbing issues. David answered all questions and provided some suggestions to resolve the issues. I will definitely use Benjamin Franklin plumbing in the future.