Beazer

We have been dealing with shotty work since we moved in. They've come and fixed some things, but their fixes are temporary and now we've been in house for 2.5 years so there is no support: ceiling fan wiring, awful trim work, broken shower tiles, shower door doesn't close anymore, flooring is discolored, the closet shelving fell twice- they never used studs to secure, our kitchen sink fell- the fix is horrible- getting warped, messy under sink and worst part- the faucet always comes loose and I have to get on back to reach up to tighten screw- no gasket- only to have to do it again -(husbands hands can't even fit up there), the utility room is the worst I've ever seen, the dryer vent we've had to pay to get cleaned and it needs it again, microwave is already broken(I've never had one break and it's only 2 years old(we couldn't pick the brands for most appliances) and on and on and on.

It was amazing! Our house is gorgeous! Leslie and Matt stayed in touch through the entire process. All of our friends and family rave about how beautiful our new home truly is! Beazer offers top of line custom products that you get to select to design your dream home!

Looked at the model home and was very impressed with the layout and the quality that appeared to go into the finished product. We had looked at several other builders in the area and liked Beazer's layout and a co-worker only had good things to say about Beazer. So we selected Beazer to build our new home. We enjoyed selecting the options at the design center and the staff there were very helpful. Unknown to us this is the root cause of the main issue we have. The house was completed when they said it would be. The closing went very smoothly, less than an hour. We moved in and started enjoying our house. During the option selection we chose to have Beazer paint the inside a neutral color instead of the standard stark white; and this is an upgrade to the tune of $1300.00. Well they painted the house in the color we selected but in flat paint (even in the kitchen and bathrooms). Anyone who has lived with kids and flat paint knows they do not go well together. We did not know at the time we picked the paint option it would be flat paint, even in the bathrooms around the master bathtub. Beazer should either warn people or better yet, not paint with the cheapest paint possible or have at least paint in eggshell in the main home and semi-gloss in bath and kitchen. I chalked this up to buyer beware. The fit and finishes are not what I would expect. The stairs have huge gaps between them and the wall that is filled in with painters caulk, which they will be told to redo at the 1 year walk through. The largest issue we have is the carpet, with a dog, cat, 10 yr, 14 yr, 1 yr, 20 yr and two adults we figured we would get the base carpet then in a few years either get a nicer carpet or put in hardwood flooring. Well, just 3 months in the carpet looked like it had been down for 5 years and by the 6th month it was tearing and looked like it was down for 10 yrs. It was matted down and the backing came off in a few places. We had Beazer's carpet people out and they had to cut out sections and replace. That should not have happened on a brand new house and shows that Beazer does not provide a quality product. After a couple months back and forth with Beazer's carpet installers, the factory rep and then the carpet company manager coming to the house, the entire house was replaced with new carpet. Mind you with the same brand and style. We had to move most of everything and Beazer REFUSED to upgrade our carpet. We are left to see how the new carpet holds up. Maybe it was a bad run at the mill (doubt it) and we update as appropriate. Other quality issues include very poor and cheap drywall. The drywall will not hold anchors, screws and absolutely not a nail. I'm not talking about hanging heavy things; the drywall will not hold something that is less than a pound with a nail. You must use screws for everything and that is not a guarantee that it will hold either. We have found that several rooms were not built to square and the plumbing components are very cheap. Overall we are disappointed in the quality of our home and will never build with Beazer again.

Overall experience, pretty good. Had shopped for awhile trying to find a home with the right options, as well as the right layout, and this home fit the mold. With any new home, you'll have issues come up, but when they came up, they fixed them fairly quickly. For potential future homeowners, here were issues that came up during the entire process. 1. The financing that they offered in exchange for 1% of closing costs was terrible. Bank of America was the provider at that time, not sure if they still are, but the delays in processing and asking for same documents multiple times with no feedback where they were on the process, simply stating they are almost complete for 3 weeks was the worst part of the entire process. 2. With any new home, you must stay on the builders to ensure that they are building what you paid for. In this home, we paid for an insulated garage, as well as rails on the staircase, and it was originally built without either. We called them on it though, and it was fixed with no issues because it was called out early. Just be sure you visit throughout the process frequently so you can fix issues early to avoid delays in closing. 3. It's a new house, and any movement upstairs is very loud downstairs. Not much in the way of insulation in the floors upstairs. 4. Other very small issues that were fixed within the 1 year warranty. Not worth mentioning, they were fixed promptly. Overall, while there were issues, I came into this expecting that there would be because it's a new house. Not a deal breaker for me, and I would recommend them again for what I paid. Customer service overall was good, thank you Leslie, Jason, and Phil. Finally, the reason I have this account on Angies List is because I wanted to check out Beazer. I also promised them that I would rate them objectively when this process was over, and overall, I would rate them fairly high.

The process was up until closing was easy, polite and generally what you would expect from purchasing a brand new home, but the last few steps went sour. We completed our paperwork and headed over to Beazer to pick up our keys where I waited 3 hours with excuse after excuse as to why they weren't ready. "It'd have been smoother if I'd have used their finance", "some paperwork got lost", "the money wire hasn't come through", "the money's here, but in accessible for some reason"... all the while my wife was waiting at our old house with a truckload of stuff ready to start moving in. About 7pm they finally tell me it's not going to be possible to get the keys today and tough luck on the rental truck cause I'm not allowed to unload anything even into the garage. No apologies, no offers to help, just, "we'll call you tomorrow if it's ready". We waited almost a week to get our keys. Customer service was non-existent once we had signed the paperwork and if I had to do it again I would not choose Beazer.

We had our Beazer home built in 2010. They were very attentive and responsive, as we were under unusual circumstances. Long story short, we had to stay living in Virginia while the home was built. The design center went above and beyond, as they helped us pick out furnishings by taking picutures and emailing them to us. They also happily adjusted the final quote several times as we changed our minds on things. Overall, dealing with Beazer was a good experience. It's the quality of the home that we are disappointed in. Most importantly, the heating system. We have a two story, nearly 3000 sq ft, with no basement and no fireplace. We were told there wasn't enough time for a basement, and went with too many other upgrades to afford a fireplace. Big mistake. There is only ONE thermostat in the entire house which is downstairs, and there is NO return air vent in the house. In the winter months, we are forced to stay upstairs in the loft because it is unbareably cold downstairs. The thermostat obviously thinks the house is cold, so it sets off the furnace which runs even if we have it set at 50 degrees, and therefore roasts us out upstairs. There is only one vent in each large room downstairs, and there are a total of FOUR vents just in the master bedroom and bathroom....TWO in the bathroom alone! We sleep with our windows open in the dead of winter. Then of course it's the same in the summer, only it's the opposite of what you want. It's still cold downstairs and since the thermostat thinks it's cool, it won't set off the A/C which means we roast upstairs all summer too. It's really a big deal. We've complained more than once and they just shrug and say it's up to code or it wouldn't have passed inspection. They make silly suggestions like putting our ceiling fans on because heat rises, blah blah blah. Our situation is too extreme for such an easy fix. Our other complaints are, our sod was dead when we arrived because they only water sod on completed homes until they are sold. Once they are sold they shut the water off no matter what time you will be arriving from out of state. Our two little trees are dead as well. There are no drawers in the master bathroom whatsoever and they use the cheapest paint possible on the interior walls. We learned a lot of hard lessons on this house, as it's the first one we've ever had built. It would have been nice to be able to pop in and check on things, not that I would able to tell what a heating and air technician was doing wrong. You would just like to think that they would do it right in a brand new house.

I recently had a disappointing experience with the home builder Beazer concerning my home?s sump pump discharge pipe. My Beazer home was built with an elbow section of pipe (above ground) from the sump pump to a discharge pipe in the ground. This elbow section of pipe recently froze, which caused the sump pump water to back up and flood a portion of my carpeted finished basement. The plumber who inspected this problem felt this could have been prevented if the entire discharge pipe was installed below ground or a Tee connection had been added to the discharge pipe (which would have allowed me the option to discharge water above ground during frigid temperatures). I contacted the Beazer customer service representative about this problem and was told this was not a warranty issue (they were not responsible for correcting this situation). Beazer said I should have made ?adjustments? to this discharge pipe to prevent this problem. When I purchased my Beazer home I assumed it would be built with a sump pump discharge pipe that would not freeze. Disappointed Beazer customer.

I had a pretty good yeah I don't know how to explain it. They built my home and it seemed to be alright. They corrected any issues we had. It seemed to work out ok. I have only lived in it for a year so I can not speak too much for the quality right now.

Some surprises we had that either we didn't read all the fine print or they were negligent. Either way these aspects are disappointing. Shoddy drywall finishing, basketball hoop for kids not allowed, high radon levels should be mitigated by Beazer.All homes in our sub are greater than $200,000 except for small $150,000 home they built in entrance of our sub thereby lowering value of all our homes. Beazer aims for mid level homes so I supposed you can't expect too much

Beazer has been really responsive, and they’ve been fairly good about warranty phone calls. We’ve only had to deal with a few minor issues, which have all been resolved.

On the whole, I was pleased with my experience. I really enjoy my new home. It’s built well, and I’m satisfied with their work.

I think their communication could have been better. I feel some issues should have been disclosed that weren’t. I’ve already contacted Beazer about this. However, I am satisfied with what they did overall.

Overall, I think they are responsive. Beazer really worked to me to find a floor model that suites me perfectly. They offered lots of choices for both interior and exterior upgrades. The only problem that popped up was with my lawn, which they agreed to sod. The contractor installed bad sod that turned brown and died quickly. Initially, they blamed me for not watering it enough. I felt like I had to fight them on this issue, but about half of it was eventually replaced.

I was happy with the end result, but I experienced the usual frustrations that come with any construction project.

Working with them was a nightmare. They were disorganized, and there were maybe 6 or 7 supervisors I interacted with during construction. I was never sure who contact, and it took them an incredibly long time to fix any issues. I am happy with my home now, but I would never work with Beazer again.

Overall, I thought they were prompt and fairly accurate. They were responsive to any errors, and concerned with customer satisfaction. Before buying anything, I looked at a few different providers for pre-made homes, and Beazer seemed to have the best quality. Also, they offered a competitive price. I would give them a recommendation based on my experience.

We had a really good experience. Everyone we worked with was very friendly and professional. The work was done on time, which in and of itself can be a miracle these days. Any mistakes the company made were usually in our favor. For example, we a received a few upgrades we hadn’t ordered, but Beazer didn’t charge for us them because it was their mistake. We’ve actually had friends in the construction business walk through our home and compliment us on how well it’s made. I’m confident in Beazer’s abilities, and I would recommend them to others.

We were satisfied with the initial price of the home after verbally negotiating with Beazer, and a contract was signed. We did not receive copies of the contract at the time that they were signed, We were told that they would be e-mailed to us. It took several days and several requests to received a copy, thus preventing us from reviewing the contract upon signing. There are several important aspects of the contract that are verbally omitted when signing the contract. The contract has the buyer paying the estimated taxes on a new build and closing costs that are typically paid for by the seller. There is also a clause in the Beazer contract that states that they will not take responsibility if radon levels are found to be high. The home has a baement. We elected to have a radon test performed. Radon levels were high; The average reading was 1 1/2 times EPA recommended safety standards with the highest available reading at approximately 3 times the EPA recommended safety standard. Beazer disputed the EPA recommended standards and the effects of high radon on one's health. Beazer refused to mitigate, leaving us with $1000 expense for a mitigation system in order to make the home environmentally safe. While it was our responsibility to read the contract before signing, Beazer takes advantage of the fact that most buyers won't read everything and won't be able to review them at home since they don't leave with a copy. The Beazer rep verbally omitted important information when explaining the documents. All I can say is BUYER BEWARE!!

Beazer Homes are very uncooperative and do not honor their commitments.

They were not responsive or receptive. The siding was not good, but instead of replacing it, they patched it as they were short of funds. The pipes in the bathroom froze as the design is for warm climate.

It was a very enjoyable experience. I found making my own interior selections very stressful but the ladies in the design studio were extremely helpful and patient with me. I love my new home and have had a great experience with the warranty department being responsive and thorough.

Having a home built is sometimes stressful. From the beginning with Lori Hurley, to the end with Matt Kallai, our home building experience was thorough, exciting, and the attention to detail was exceptional. Matt Kallai was the project manager and he was a stickler on making sure everything was right. He inspected the house often and made sure that everything was in place. We are happy and have a beautiful home. We visited other comparable builders and didn't get the same feeling we did with Beazer. They also have a customer care hotline for after you close and move in to help remedy any problems.

The one thing I didn't like was that the value of my home has dropped and I think that their price should have been tailored to accommodate a possible down swings in prices of homes in the area. Other than that I was very pleased. They also don't make basements in my area, which I did not like.

MY OVERALL EXPERIENCE IS I WILL NEVER BUY FROM BEAZER AGAIN. WE ALSO WENT THROUGH 7 MONTHS OF HELL BUYING HERE, CROOKED WALLS BUILDING WRONG HOUSE, FORCED TO TAKE ANOTHER LOT.

Multiple phone messages never returned by sales rep. Nicole Cookson. There was a problem requiring a permit to be pulled, Nicole blamed the County for being behind on pulling permits. We called the County and they said they were not behind, but that they hadn't received the necessary paperwork from Beazer. Nicole told us our house appraised at $159,900 and during the closing we were told it appraised for $142,000. Nicole claims the previous buyers were willing to pay more than the house was worth. Work needed to be done to complete the house and it was never done. Builder claims to have never been informed by Beazer or Nicole of any repairs.