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BATH MAGIC - INDIANAPOLIS

4.3(
13
)

Bathtub Restoration

About us

FOUNDED IN 1993, BATH MAGIC IS IN THE BUSINESS OF REGLAZING BATHROOM AND KITCHEN FIXTURES. WE CAN MAKE THAT OLD TUB, TILE, OR SINK LOOK GREAT AGAIN AT A FRACTION OF THE COST OF REPLACEMENT. THERE IS NO NEED TO REMOVE THEM, BECAUSE WE CAN DO THE WORK RIGHT INSIDE YOUR HOME. WITH OUR SERVICE, YOU AVOID THE MESS AND HIGH COST ASSOCIATED WITH REPLACEMENT. CONSIDER NOT ONLY THE COST OF THE NEW TUB, BUT ALSO THE REPLACEMENT OF PLUMBING, FIXTURES, WALLS, AND FLOORS AROUND THE TUB, WHICH ARE ALWAYS DAMAGED DURING REMOVAL. OUR FINISH IS STRONG, DURABLE, AND EASY TO CARE FOR. NO MORE SCRUBBING WITH HARSH CLEANERS. MOST JOBS TAKE JUST A FEW HOURS TO COMPLETE. APPOINTMENTS CAN BE SET MONDAY- FRIDAY, SO AS TO WORK AROUND ANY SCHEDULE

Business highlights

32 years of trusted experience
Women Owned & Operated

Services we offer

FOUNDED IN 1993, BATH MAGIC IS IN THE BUSINESS OF REGLAZING BATHROOM AND KITCHEN FIXTURES. WE CAN MAKE THAT OLD TUB, TILE, OR SINK LOOK GREAT AGAIN AT A FRACTION OF THE COST OF REPLACEMENT.

Services we don't offer

PLUMBING SERVICES

Amenities

Free Estimates
Yes

Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.313 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
62%
4
15%
3
0%
2
0%
1
23%
Rating CategoryRating out of 5
quality
4.1
value
4.3
professionalism
4.3
responsiveness
4.2
punctuality
4.2
Write a review
Showing 1-13 of 13 reviews
Melissa G.
05/2016
1.0
bathtub refinishing
  + -1 more
unknown
Description of Work: The provider was supposed to arrive between 8:30-9:00 am per confirmation call day before. At 10:15, the provider leaves message that he will be arriving soon. I call back to find out exactly how much longer, as I was taking time off work to wait for him. He laughs and says about 10 minutes. I live in a gated community and miss his call at 10:45, after I have waited over two hours due to a call to work to advise I will be even later. Provider leaves inaudible message in my voicemail to extent he is not waiting on me to let him in gate and leaves without another call or any service!!! (I have never had anyone wait more than two minutes at our gate without someone else coming as its a large neighborhood) |He is two hours late, I miss the entire morning of work, and he leaves because I miss his call due to calling my work letting them know how late I will be? |I have never had a service provider treat me in this manner, especially when I did nothing wrong! |I was thankful he left, his attitude was that bad! |It was almost a $600 job as well! | |I would call another provider and look into more than I did with this company! Do not use!!
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Stephanie T.
01/2016
5.0
bathtub refinishing
  + -1 more
From start to finish they did a wonderful job. Their receptionist that I initially spoke with on the phone was AMAZING and provided top notch education and service. I couldn't make it over to my rental property where this work was being done at, but we were able to make arrangements for them to still have access to the house. They completed the work in a very timely manner and it looks great! I would recommend them to anyone. Just a heads up that the work performed does leave a really strong odor afterwards, so you may want to think about having it done when you are not staying in the house.
Description of Work: Reglazed bathtub.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$349
Response from BATH MAGIC - INDIANAPOLIS
Thank you for the nice review. We try very hard to make every customer experience just like yours. Robert Gayler
Jill H.
06/2015
5.0
bathtub refinishing
  + -1 more
Tub looks fantastic. Bud was friendly and knowledgeable.
Description of Work: Refinished my bathtub and caulked.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from BATH MAGIC - INDIANAPOLIS
Thank you for the review. Carrie
Carl H.
12/2014
5.0
bathtub refinishing
  + -1 more
I called and set up the services prior to Christmas. The provider somehow lost me on the list - however - I called and they had someone over to my house within the hour. 3 hours later and my tub looks brand new. I would highly recommend them to others.
Description of Work: The provider refinished the bathroom tub.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from BATH MAGIC - INDIANAPOLIS
Thanks for the nice review. Robert Gayler
JEFF L.
09/2014
5.0
bathtub refinishing
  + -1 more
Bud was very friendly and did the work quickly. He was focused and got straight to work. He cleaned up after the job really well. The bathtub looks great. My only complaint was that I wish they would have gone over all of the options. They have a way to texture the bottom of the tub prior to the paint job to create a less slippery surface which I would have liked even though it would have been an extra charge.
Description of Work: Bud stripped the old epoxy paint and caulk off of the tub. He repaired the surface and sprayed a new eco friendly paint on the tub.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$225
Response from BATH MAGIC - INDIANAPOLIS
Thanks for the nice review. Robert Gayler
Lisa T.
06/2014
5.0
bathtub refinishing
  + -1 more
unknown
Description of Work: Asked if they could make shower pan look better. Came out to look at shower pan. Said he could not make it look better than I had done myself. Did not try to sell me on products and services I didn't need. There was no charge for visit.
Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from BATH MAGIC - INDIANAPOLIS
Thanks for the nice review. Robert Gayler
Howard M.
05/2014
1.0
bathtub refinishing
  + -1 more
unknown
Description of Work: Called and left my name # address with a brief description of what I was wanting ( re glaze my tub) |I never heard a peep back.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from BATH MAGIC - INDIANAPOLIS
Occasionally we receive voice messages that cannot be understood when played back. I would imagine yours was such. Had you called back during normal business hours, you could have spoken to a live human being who would have been more than happy to take your call. Robert Gayler
Dawn N.
05/2013
5.0
bathtub refinishing
  + -1 more
Arrived on time. Bathtub looks great. I did have to call them out later for a little scratch on the tub's surface. but they came immediately and fixed it.
Description of Work: Re-glazing of bathtub.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$284
Response from BATH MAGIC - INDIANAPOLIS
THANK YOU FOR THE FEEDBACK
Loretta S.
02/2011
4.0
bathtub refinishing
  + -1 more
Everything turned out good. I'm doing very well with it. The only thing I'm not too fond of is that I'm able to use any mats with suction cups on the bottom.
Description of Work: They re-lined the bathtub.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Response from BATH MAGIC - INDIANAPOLIS
Suction cup mats can in fact damage the new coating under certain circumstances. As an alternative, we offer the public 2 options. The first is our permanent bathmat ($25) that does not use suction cups. The second option is for a non-skid pattern to be embedded ($69) within the reglazed finish itself.
RILEY S.
08/2007
4.0
bathtub refinishing
  + -1 more
The technician didn't show up for the first scheduled appointment but after rescheduling he showed up on time and made quick work of the tub resurfacing job. I would rate the quality of the job as only average (some areas of glazing are thin) but for the price it was adequate for my needs.
Description of Work: Resurfaced tub in rental house.
Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0
$175
Response from BATH MAGIC - INDIANAPOLIS
This customer chose the lowest grade service we offered, and did in fact sign off and accept the work once completed. Perhaps she would have been happier had she selected a higher grade of service.
DEBRA C.
08/2007
1.0
bathtub refinishing
  + -1 more
We have had problems with peeling on the tub ever since the work was done. I had them come out to repair the work and they were very rude to my husband. They have not been able to match the repairs to the first job and things have just been a mess! The reason there is nothing showing that the calking was done on the invoice, when they came to repair the first time and installed a floor lining, our original invoice does not state we had that installed either. The places they repaired were in the very back of the tub. The quality of the glaze is like paint, I would recommend no one use this company. The invoice says they warrant their products from defects for one year standard and 5 years for a deluxe, which is what we paid for. When I called them to come back out recently, they just mailed me a self repair kit. I am not the professional, Bath Magic is supposed to be. They also have a very unprofessional attitude.
Description of Work: They resurfaced a bathtub. They did not do the work properly and the surface started to chip away. We have had problems with peeling on the tub ever since the work was done. I had them come out to repair the work and they were very rude to my husband. They have not been able to match the repairs to the first job and things have just been a mess! I would not recommend this company to anyone. Update: 11/08/07, They did not do the work properly and the surface started to chip away.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$220
Response from BATH MAGIC - INDIANAPOLIS
BATH MAGIC APPRECIATES THE CHANCE TO RESPOND TO THIS MATTER, AND AFTER REVIEWING IT, WE FEEL CONFIDENT THAT THE READER WILL REALIZE THAT THE COMPLAINT FROM DEBRA CHRISTI IS WITHOUT MERIT. ON 11/6/06 WE REGLAZED THEIR BATHTUB. SEVEN MONTHS LATER, WE RECEIVE A CALL REQUESTING SERVICE FOR WHAT WAS DESCRIBED AS “PEELING OFF EVERYWHERE AND CAULK THAT WAS COMING OFF”. AN APPOINTMENT WAS SET FOR 8/10/07. ON THAT DAY, AT APPROXIMATELY 2:00, OUR SERVICE REPS CALLED THE CHRISTI HOME TO INFORM THEM THAT WE WERE IN ROUTE, AND THAT ARRIVAL SHOULD BE EXPECTED IN AN HOUR DUE TO TRAFFIC DELAYS. WE ALSO INFORMED MR. CHRISTI THAT ACCORDING TO THE ORIGINAL CONTRACT WITH THEM, WE HAD NOT EVEN DONE THEIR RECAULKING, AND REQUESTED THAT THEY HAVE THEIR PAPERWORK AVAILABLE FOR OUR REVIEW. ON ARRIVAL, WE REVIEWED THE BATHTUB WHICH APPEARED PERFECT OTHER THAN 6 PENCIL HEAD SIZE CHIPS ALL LOCATED WITHIN AN AREA THE SIZE OF THE HUMAN HAND, ALL LOCATED ON THE BOTTOM. THE DAMAGE APPEARED TO BE MAN MADE, AND CONSISTANT WITH IMPACT CHIPS FROM BEING STRUCK WITH A FALLING OBJECT (IE: SHAVING CREAM CANS). THESE WE REPAIRED IMMEDIATELY. WITH REGARDS TO THE CAULK THAT WAS COMING OFF, THERE WAS A 2-3 INCH AREA WHERE THE CAULK WAS SEPARATED FROM THEIR TILE. THE GAP WAS PERHAPS THE WIDTH OF A PLAYING CARD. WE REQUESTED THAT MR. CHRISTI PRODUCE HIS CONTRACT, SO THAT WE COULD VERIFY HIS CLAIM THAT WE HAD CAULKED HIS TUB. THIS HE COULD NOT DO, EVEN THOUGH WE HAD REQUESTED IT IN ADVANCE. OUR SERVICE PEOPL
MONTE & SARAH S.
12/2005
5.0
bathtub refinishing
  + -1 more
Service was quick and very professional. Provider explained all tasks completely and in detail. The tub looks brand new.
Description of Work: A new glaze was applied to our bathtub after caulking was removed. Additionally, a new permanent liner was given to us to place in the tub for non-slip surface in the tub.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
12/2004
5.0
bathtub refinishing
  + -1 more
VERY PROFESSIONAL, WORKED QUICKLY AND REASONABLE IN PRICE. SAVED A LOT MONEY OVER REPLACING THE TILE AND IT LOOKS LIKE NEW.
Description of Work: RE-GLAZED TILE ON THE WALL OF MY BATHROOM.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150

    Contact information

    unknown, Indianapolis, IN 46202

    www.uglytub.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 4:30 PM
    Wednesday:
    8:30 AM - 4:30 PM
    Thursday:
    8:30 AM - 4:30 PM
    Friday:
    8:30 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Bathtub Restoration

    FAQ

    BATH MAGIC - INDIANAPOLIS is currently rated 4.3 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 4:30 PM

    Tuesday: 8:30 AM - 4:30 PM

    Wednesday: 8:30 AM - 4:30 PM

    Thursday: 8:30 AM - 4:30 PM

    Friday: 8:30 AM - 4:30 PM

    Saturday: Closed

    BATH MAGIC - INDIANAPOLIS accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, BATH MAGIC - INDIANAPOLIS offers free project estimates.
    No, BATH MAGIC - INDIANAPOLIS does not offer eco-friendly accreditations.
    No, BATH MAGIC - INDIANAPOLIS does not offer a senior discount.
    No, BATH MAGIC - INDIANAPOLIS does not offer emergency services.
    No, BATH MAGIC - INDIANAPOLIS does not offer warranties.
    BATH MAGIC - INDIANAPOLIS offers the following services: FOUNDED IN 1993, BATH MAGIC IS IN THE BUSINESS OF REGLAZING BATHROOM AND KITCHEN FIXTURES. WE CAN MAKE THAT OLD TUB, TILE, OR SINK LOOK GREAT AGAIN AT A FRACTION OF THE COST OF REPLACEMENT.
    PLUMBING SERVICES

    Contact information

    unknown, Indianapolis, IN 46202

    www.uglytub.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 4:30 PM
    Wednesday:
    8:30 AM - 4:30 PM
    Thursday:
    8:30 AM - 4:30 PM
    Friday:
    8:30 AM - 4:30 PM
    Saturday:
    Closed