I neded a new-to-me sofa cleaned. I asked my upholsterer for a recommendation, then vetted Bane Clene Systems here on Angie's List. I called on Thursday. They said the would give a 15% discount. I specifically told them that the sofa label said "DRY CLEAN." They said they could do that. However, when Harry arrived on Saturday he said he could NOT deep dry clean, only spray it from a bottle. So this was a complete waste of time.
Description of Work: sofa cleaning
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
5.0
Response from Bane-Clene
Dear Sir, We are sorry that you did not have a good experience with our company. I spoke to both the phone representative and service tech. The phone representative was obviously not clear enough on the level of Dry Cleaning we offer on location. What we do is basically a surface cleaning because of the nature of the fluids and the type of process we use. Unfortunately we do not offer deep dry cleaning. This requires a process that we believe is potentially damaging to the fabric and uses chemicals that are harsh and possibly toxic. Normally when we make an appointment we tell prospective customers that we can either wet or dry clean their upholstery based upon the fabric and level of soil. We leave it up to the experience of our service techs to evaluate the fabric and make a determination and proceed accordingly with the consent of the customer. Bane-Clene® has been serving the greater Indianapolis area for 58 years. We value and appreciate our customers time and never intentionally or willingly waste it. Once again I apologize that we were not able to clean your sofa. Respectfully submitted, Wm. F. Bane, Jr. President/CEO
ROSALIE V.
07/2017
5.0
upholstery cleaning
 + -1 more
Called and had appt. set up for within the next week. No problems getting appt. Very congenial and helpful receptionist on phone. When I mentioned getting company's name on Angie's List, she volunteered that there, then, would be a 15% discoint on the job. The crew arrived on time to do the job, and they did an excellent job in very short time. Very professional and experienced crew.
Description of Work: Needed to have carpets in 2 rooms cleaned and one couch cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Bane-Clene
Thank you for reviewing our company. We appreciate and value your business.
Patricia E.
07/2017
5.0
carpet cleaners
 + -1 more
Very few can clean an Oriental rug without the fringe picking up dye. These people are pros and inexpensive because you take them and pick them up.
Description of Work: Cleans Oriental Carpets and carpets
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Bane-Clene
Thank you very much for the "Pros" complement. Very much appreciated.
STEVE T.
06/2017
5.0
carpet cleaners
 + -1 more
The tech's were punctual, professional and courteous. We would use Bane-Clene again.
Description of Work: Bedroom carpet and flight of stairs cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Bane-Clene
Thank you for your review. We appreciate and value your patronage. The Bane Clene Team.
DONNA H.
10/2016
5.0
carpet cleaners
 + -1 more
Bane was prompt, professional and did an excellent job.
Description of Work: carpet cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Bane-Clene
Thank you for your A+ review. We appreciate and value you as a customer.
Nicole S.
07/2016
5.0
carpet cleaners
 + -1 more
I always use Bane. I was not home at the time my sister was home and there was a price difference from what I normally pay and I called the office and spoke with Jan and she took care of it with no problem. I love this company they do an excellent job for me every time and I have been using this company for years. Other cleaning company come in my neighborhood running specials but I tell them no thanks Bane has my business and always will.
Description of Work: Bane cleaned my carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$121
Nancy H.
06/2016
5.0
carpet cleaners
 + -1 more
This provider did excellent work. The entire process from the initial contact to completion of the service went really well. The employee who came to my house was excellent. Very happy with the outcome. I plan to definitely use this provider again.
Description of Work: Cleaned carpets that had not been professionally cleaned for some time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$208
Nicole S.
11/2015
5.0
carpet cleaners
 + -1 more
I absolutely LOVE bane clene. I only use them to clean my carpet. No one else is allowed to clean my carpet. Its so funny cause every time I call to make an apt the lady that answers the phone knows me by name.
Description of Work: Clean my carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from Bane-Clene
We thank you very much for your review. Customer loyalty is something we strive very hard to maintain. We once again appreciate and value the opportunity to be of service for you.
DIANE H.
08/2015
5.0
carpet cleaners
 + -1 more
Workers showed up on time and were very professional. The carpet looks much cleaner than it did even 10 years ago after being cleaned by another company. Had only used home machines since then. The heaviest traffic area looks as clean as the other areas and that is saying a lot for carpet that is over 25 years old. A few spots I could never get out are gone. The sofa looks really clean with restored color but was left with some streaks. Not sure if it is because of the fabric or that it is a plain color. They are a little pricey, but all the furniture was moved out already so they cleaned every sq. inch. I would highly recommend Bane for cleaning carpet and would use them again.
Description of Work: Cleaned carpet in 3 rooms as well as sofa and two chair cushions.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Response from Bane-Clene
Thank you very much for using out service. We are pleased that your overall experience rated an "A". We are also are pleased with your comment that you would recommend us and use our service again. Thank You! The Bane-Clene Team
Pam S.
05/2015
5.0
carpet cleaners
 + -1 more
I had a very positive experience with them.
Description of Work: They did a porch and a master bedroom, family room and stairs, and some car matts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$152
Response from Bane-Clene
Thank you for taking the time to review our service and for allowing us to clean in your home. Once again thank you. The Bane-Clene Team
Brian V.
12/2014
5.0
carpet cleaners, oriental rug cleaning
 + 0 more
Very easy to work with. Dropped off area rug at Bane and they called when complete.
Description of Work: Bane cleaned an 8 foot are rug for my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Bane-Clene
Thank you for your review. We appreciate you taking the time to review our service.
MARION D.
11/2014
5.0
carpet cleaners
 + -1 more
He arrived on time and went right to work. He did a great job! He told us not to move the furniture back for 8 hours, because it could cause staining. We appreciated the advice. We have used this company before, and we will use them again! I do recomend them.
Description of Work: He cleaned carpets downstairs and upstairs. And, added a protector. (approximately 677 sq. ft.)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Response from Bane-Clene
Thank you for taking the time to review our company. We appreciate and value your patronage.
Keith G.
10/2014
5.0
carpet cleaners
 + -1 more
We moved a few items beforehand, but he cleaned and removed stains with a queen size bed, chests, etc. in the rooms. He advised us to stay off the carpeting as much as possible for about 6 hours. The results were what we hoped for and felt the price was very reasonable with the Angie's List discount.
Description of Work: Cleaned master bedroom and bath carpets and stairway. Removed stains.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$122.95
Response from Bane-Clene
We at Bane Carpet Cleaning appreciate the opportunity to be of service. Thank you for taking the time to send a review.
Lee F.
08/2014
5.0
carpet cleaners, oriental rug cleaning
 + 0 more
They were on time and did a Great Job! The Oriental Carpets look wonderful, and better than they've ever looked before compared to other cleaners that have cleaned them in the past. I would highly recommend their services to others. We have an Oriental Style carpet that is over a 100 yrs old that they cleaned and it turned out beautifully. They also cleaned our handmade wool rugs that turned out beautifully as well. A very professional and personable company.
Description of Work: I called them out to shampoo our carpets and also to clean our Oriental Carpets, which they took back to their shop to clean.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Bane-Clene
We appreciate you taking the time to write a review. We at The Wm. F. Bane value your business.
PEG P.
07/2014
5.0
carpet cleaners
 + -1 more
I was really impressed by how they did things. They explained that we'd need to go barefoot for the first hour or avoid the carpets all together (because I had protector put on the carpets after the cleaning) and then to wait 24-hours before putting heavy furniture back down. He was kind enough to spot clean on some trouble areas as well. I'm just really impressed with them. I've used them 3 times and their price has always stayed about the same and they honored my Angie's List coupon for 15%.
Description of Work: They cleaned some high traffic areas in the living room, dining room, hallway, and two bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$134.24
Response from Bane-Clene
Thank you very much for your review and your repeat business.
PAMELA H.
07/2014
5.0
carpet cleaners, oriental rug cleaning
 + 0 more
They were on time. They did a great job! I was very pleased. Everything looked like new. I will never use anyone else again.
Description of Work: Cleaned wall to wall carpeting and two wool area rungs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from Bane-Clene
Thank You very much for allowing us to be of service.
Amanda H.
07/2014
5.0
carpet cleaners
 + -1 more
They have always done a really good job. It was a little more expensive but they did a really nice job. They were really detailed in the cleaning. They did a really good job especially on the steps. They got both the vertical and horizontal part of the carpet on the steps.
Description of Work: They did a whole housecleaning which includes steps and 5 rooms.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Bane-Clene
Thank you very much for your review. We value and appreciate all comments. We look forward to being of service in the future. The Bane Team.
Judith H.
07/2014
4.0
carpet cleaners
 + -1 more
They were about an hour late but after they arrived they proceeded very efficiently. Took time to do the job right. Some carpet stains came back, but the carpet is old and with 3 dogs that was to be expected. It also had been quite a while since the carpet was cleaned professionally.
Description of Work: Cleaned all carpets in home.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$130
Response from Bane-Clene
[member name removed], We are sorry that not all the dog stains came out. Rest assured that our technicians use every means possible to eleiminate them. Unfortunately sometimes they do not come out. If you would like us to come back and try again we will. Regarding punctuality, we strive to arrive within the time frame given when we confirm your appointment. However many factors may alter the actual time we arrive. They include but are not limited to traffic, road conditons, weather, etc. The main reason we may be running behind is we work to completely satisfy each customer. So sometimes a job takes longer than we expected or more than not a customer likes what they see and adds additional cleaning. If that is the circumstance our technicians are instructed to do the additonal cleaning. Also they are instructed to consult with our office and have the office contact their next customer. I apolgize that this was not done in your instance. We value you and all our customers and work very hard to maintain the reputaion we have. This is important to us each and every day as we celebrate our 52nd year in business. Regards, Wm. F. Bane, Jr.
Georgiann M.
05/2014
5.0
carpet cleaners
 + -1 more
The cleaning went well. The crew arrived within the designated time. I requested a 20 minute ahead of time call to my cell phone and that was done. This saved me a lot of time.
Description of Work: Cleaned an older carpet in a hallway and two sets of stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$139
Response from Bane-Clene
We appreciate and value your business and look forward to being of service again. Thank You.
audrey P.
04/2014
5.0
carpet cleaners, oriental rug cleaning
 + 0 more
I was pleased with the quality of their work. The rugs and carpet look great
Description of Work: Cleaned all the carpets and rugs. Moved Furniture to make it easier. They were done in one hour. They had to spot clean some.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Bane-Clene
Thank you very much for your review. We value and appreciate your business.
Gary E.
01/2014
5.0
oriental rug cleaning
 + -1 more
They have always done a good job. We have used them about 10 years. You stay with someone when you find someone that good.
Description of Work: They do rug cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Bane-Clene
Thank you for your continued patronage of our Company.
Jerrey F.
01/2014
5.0
carpet cleaners
 + -1 more
Bane cleaned area rugs and runners for us. A variety of sizes (5 rugs total) were cleaned including pickup, cleaning, delivery, and re-installation. Work was done on-time and the rugs were cleaned in excellent fashion.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Suzy M.
01/2014
5.0
carpet cleaners
 + -1 more
They are wonderful...have always used them to clean my carpets
Description of Work: I use BANE CARPET CLEANING
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gina P.
10/2013
5.0
carpet cleaners
 + -1 more
Great, always do a wonderful job.
Description of Work: cleaned all carpets
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$264
ROSEMARY & Bruce H.
09/2013
5.0
carpet cleaners
 + -1 more
We have used them in the past. Their prices are reasonable. They are punctual and professional.
Description of Work: We used them for carpet cleaning.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Water & Smoke Damage,
Furniture Refinishing and Repair,
Drapery Cleaning
FAQ
Bane-Clene is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
Saturday: Closed
Bane-Clene accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Bane-Clene does not offer free project estimates.