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Ballard Computes LLC

Computer Repair, Phone Repair

About us

Ballard Computes strives to bring affordable computer repair to everyone in Indianapolis. We can say, with confidence, that our prices are 25- 50% lower than corporate repair stores. Ballard Computes repairs are fast and usually same day. At some of the high end service places you might have to wait up to two weeks to get your computer back. 80% of all computers repaired at Ballard Computes are repaired within 2-6 hours. Transportation problems? No worries, Ballard Computes can come to you. We service Indianapolis and the surrounding areas. For affordable computer repair in Indianapolis, choose Ballard Computes. Phone number: 317.688.TECH BS in Mathematics. Degree in Computer Science in progress.

Business highlights

14 years of trusted experience
Emergency Services Offered

Services we offer

Computers

Services we don't offer

We do it all

Amenities

Free Estimates
Yes
Senior Discount

25%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

5.025 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
4%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
4.9
responsiveness
5.0
punctuality
4.9
Showing 1-25 of 25 reviews

Ellen O.
06/2024
5.0
computer repair
  + -1 more
Marvin Ballard is very easy to deal with. He listens patiently and is extremely knowledgeable about computer issues. Within the first 10 minutes of looking into my laptop, he identified a problem that has been causing me grief for the past 6 months (since the guys from Geek Squad at Best Buy installed a new hard drive & installed Windows 10, BUT they neglected to also install/update the driver for my touch pad.) My touchpad became so weird and frustrating that I was ready to get a new laptop. But Marvin fixed my touchpad issue and also found SO MANY of my photos that the Geek Squad said they transferred to my new hard drive (but the photos DID NOT transfer over and I was heartbroken about that). But again, Marvin fixed that too by finding all the photos (still residing on my OLD hard drive) and transferred them to my new hard drive! He is kind, smart, efficient, and SO knowledgeable about computer stuff! He really helped me out and saved me from having to buy a new laptop!
Description of Work: Fix my laptop’s touchpad, retrieved thousands of photos off my corrupted old hard drive and transferred them to my new hard drive. Also recommended a very good anti-virus software program (Malwarebytes), and an easy to use, very efficient photo duplication detection program (MindGems) to handle my cray-cray duplicate photos issue that was taking up SO much space on my computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

PAUL D.
03/2020
5.0
computer repair
  + -1 more
Excellent! - He got the computer running better than ever for an extremely reasonable price. He chose the wireless card per my preferences, and it is working perfectly. I'll be taking all my future computer hardware problems to him.
Description of Work: The computer wasn't able to power up, as well as I wanted an internal wireless card that could connect to my 5G network.
Rating CategoryRating out of 5
Yes, I recommend this pro

Randy B.
02/2018
5.0
computer repair, phone repair
  + 0 more
The repair went extremely well. Marvin allowed me to watch the repair and he explained what he was doing each step of the way. Great service!
Description of Work: I had a cracked screen on my iPhone 7 that needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Melissa T.
12/2017
5.0
computer repair
  + -1 more
Marvin is honest about his diagnosis, cost and parts. He shows you the issues you have with your electronics, and discusses the solution with you. His pricing is beyond reasonable, and his turn around is QUICK! He is professional, and personally backs all his work. We are dedicated customers!
Description of Work: You will not be disappointed with Marvin at Ballard Computes. He has serviced our PC desktop with a shot hard drive, improved our slow and cluttered laptop, "unbent" our bent iPad, and just today fixed the side buttons and replaced the battery in an old iPhone 6. Marvin is honest about his diagnosis, cost and parts. He shows you the issues you have with your electronics, and discusses the solution with you. His pricing is beyond reasonable, and his turn around is QUICK! He is professional, and personally backs all his work. We are dedicated customers!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephen B.
10/2017
5.0
computer repair
  + -1 more
Jim recommended certain laptops where he could swap out the solid state hardware from the old laptop to the new laptop so I wouldn't have to go through reinstalling software. I called him from Best Buys before I purchased the new laptop. That was very helpful.
Description of Work: I needed to replace my motherboard that died unexpectedly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Glenn E.
05/2017
5.0
computer repair
  + -1 more
Performed on the spot without an appointment
Description of Work: Files pulled from an old hard disk drive

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BARBARA T.
04/2017
5.0
computer repair
  + -1 more
Marvin did a great job, answered all of my questions, even "fixed" something for free a couple of weeks later.
Description of Work: Help setting up a new computer, installing virus protection, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

D A.
08/2016
5.0
computer repair
  + -1 more
Fantastic. Repaired broken power switch, and replaced dead hard drive with superior HD. Reinstalled all OS and upgraded security and antimalware.
Description of Work: Hardware and software repair on laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

cole S.
07/2016
5.0
computer repair
  + -1 more
He was able to repair it in about five minutes. Great service. Absolutely no complaints here, and we have found ourselves a new repair shop.
Description of Work: We had an iPhone 6 with the screen popped out and the frame bent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

JANET KAY T.
06/2015
5.0
computer repair
  + -1 more
Mr. Ballard was very accessible and prompt in his repair. He also included a hard case which will help protect the device. He includes a warranty also.
Description of Work: Put a new screen on Ipad. Also included a hard case.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Jessica B.
05/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Replaced ipad screen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anthony B.
03/2015
5.0
computer repair
  + -1 more
Wonderful experience! My daughter cracked the screen on her iPad Mini. He got me in the morning I called and had the screen fixed within an hour for a fraction of the cost of other quotes. He threw in a free case for future protection and offers a 100% warranty on his work. I haven't had any issues, but it's nice to know I'm protected if I need it. Very friendly, knowledgable, and customer-oriented. I hope I never have to deal with a cracked iPad Mini again, but if I do, I won't hesitate to call Ballard Computes.
Description of Work: Fixed a cracked Apple iPad Mini screen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

MARK S.
11/2014
5.0
computer repair
  + -1 more
My I-phone went blank Sunday morning. It was fully charged and when I called it's number from my land phone, it rang. I use my phone at work and it has all my contact info. I called Ballard Computer, LLC and Marvin gave me the correct diagnosis over the phone and also gave me a price to repair it. I made and appointment for 2:00 PM and Marvin promptly got to work on it while I watched and waited. You can't appreciate his work until you see how many tiny screws and parts that needs to be removed in order to replace the display. I was amazed by his skill and I highly recommend his service. I'm glad to have found a reliable and honest cell phone, I-pad, and computer person who will be doing all my future repairs.
Description of Work: Replaced display on I-Phone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Sarah T.
06/2014
5.0
computer repair
  + -1 more
It went great. It was fixed within 24 hours. He was punctual. It was beautifully and seamlessly repaired. It was far cheaper than several other places that I called.
Description of Work: Marvin fixed my shattered iPad Screen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Nancy E.
04/2014
5.0
computer repair
  + -1 more
Marvin was excellent to work with and extremely professional in his repair work. Clearly a man who cares about the quality of work he's turning out. So good to have someone able to do hands-on, top quality, local repair; no sending out and conveniently located on the far NE side of Indianapolis - just off Hague Road. Marvin is very knowledgeable and spent a good deal of time explaining exactly what repairs he would make and how. Disassembled the iPad in front of me and invested a good amount of time cleaning up previous (and quite sloppy) repairs done by others. Definitely has a place in my Contacts for any future computer, iPad, iPhone repairs and referrals.
Description of Work: Repaired iPad: replaced broken glass, installed new glass channel and antenna. Turnaround time was less than 24 hours and iPad looks and works like new!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Lisa M.
02/2014
5.0
computer repair
  + -1 more
Marvin was great to work with. He was reasonably priced and did both repairs quickly. Both look and work like new.
Description of Work: Replaced screen on ipad and replaced screen on iphone and repaired iphone

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

MICHAEL B.
01/2014
4.0
computer repair
  + -1 more
Marvin was 15 mins late for pick up at his office. Told me it would be done later that day or earlier the next morning. I called him later that day and he said it would be done later in the day and he would call. Called 8:30 am the next day and I could pick it up at 12:30 that day. I drove to his office ,he didn't have it. He forgot to bring it. Had to drive back 2 hours later.
Description of Work: Remove virus

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$60

Response from Ballard Computes LLC
Member had an infected computer that needed serviced quickly. I was pretty heavily booked but I did my best to fit his computer in This happened during the winter storm when travel was pretty difficult. I finished his computer in less than 24 hours. I charged him 60 dollars. I was late 15 min to initially meet him. I did forget his computer. He did have to come back two hours later to get it. Those things are true. I apologized and offered him his 60 dollars back. He did not accept my refund. For the record this is my first "bad" review in all of my business's existence.

NICK B.
06/2013
5.0
computer repair
  + -1 more
Marvin sent me an email shortly after I left the message, asking me to call to clarify the situation. I called, and we spoke for some time. We discussed multiple options, but in the end he recommended me connecting the drive and utilizing some software (free for the first 30 days). He didn't have high hopes and didn't want to charge me when it was probably kaput. His advice was spot on and the hard drive was toast. I really appreciated his assistance, and free advice!
Description of Work: I had a Macbook Pro go bad. In trying to salvage the hard drive, I possibly fried the drive. I contact Ballard Computes to see what my options would be.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

dave P.
06/2013
5.0
computer repair
  + -1 more
Did a great job, he performed task in a very efficient and professional manner.
Description of Work: Serviced two computers and installed new keyboard

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

BOB & MICHELLE K.
08/2012
5.0
computer repair
  + -1 more
I called and described my problem, and Marvin said it would just take a few hours to fix. He was very flexible with his time. He works out of his home, which is fairly close to me, so I dropped it off and picked it up a few hours later. The $75 fee was considerably less than when I took another laptop to a computer repair store nearby about a year ago. Marvin did not reload all of the original software that came on my dell because he said that they put on a bunch of stuff that you really don't need. When I began working with the computer after I got it back, I did find one program that had not been reloaded that I needed. I called Marvin, and he walked me through giving him temporary remote access to my computer. He got everything loaded and running. He let me know to call if I had any other difficulties. I will definitely use him again if I have any other computer issues.
Description of Work: Virus removal from my laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Jerri G.
03/2012
5.0
computer repair
  + -1 more
He is very good. He works alone. I have only seen him a couple of times. He comes over to our house and works on my computer which is very convenient.
Description of Work: I use Indy Computer Guy for computer service and repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John T.
01/2012
5.0
computer repair
  + -1 more
Arrived in timely fashion made assessment and fixed problem.
Description of Work: Evaluation of slow computer, fixed problem .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

SUZI M.
10/2011
5.0
computer repair
  + -1 more
Fine.
Description of Work: I returned from a trip to a virus on my computer. I picked this person because he was close to my house. Truly lucked out. I called and he said to bring it over. He worked on it and called me when it was done. He seemed very capable and very genuine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Sue D.
07/2011
5.0
computer repair
  + -1 more
Quick and easy. Had computer back in 3 hours.
Description of Work: Virus removal.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

JAN L.
06/2011
5.0
computer repair
  + -1 more
He saw me right away because my computer was in a problem. He let me watch him, while he was working on the computer. He rather gave me some hints. He finished the work, while I was waiting.
Description of Work: I used the services of Indy Computer Guy three months ago to reinstall my operating system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

    Contact information

    7740 E 88th st Ste 500, Indianapolis, IN 46256

    http://ballardcomputesllc.com

    Service hours

    Sunday:
    8:00 AM - 10:00 PM
    Monday:
    8:00 AM - 10:00 PM
    Tuesday:
    8:00 AM - 10:00 PM
    Wednesday:
    8:00 AM - 10:00 PM
    Thursday:
    8:00 AM - 10:00 PM
    Friday:
    8:00 AM - 10:00 PM
    Saturday:
    8:00 AM - 10:00 PM

    Licensing


    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Phone Repair

    FAQ

    Ballard Computes LLC is currently rated 5 overall out of 5.

    Sunday: 8:00 AM - 10:00 PM

    Monday: 8:00 AM - 10:00 PM

    Tuesday: 8:00 AM - 10:00 PM

    Wednesday: 8:00 AM - 10:00 PM

    Thursday: 8:00 AM - 10:00 PM

    Friday: 8:00 AM - 10:00 PM

    Saturday: 8:00 AM - 10:00 PM

    Ballard Computes LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Ballard Computes LLC offers free project estimates.
    Yes, Ballard Computes LLC offers eco-friendly accreditations.
    No, Ballard Computes LLC does not offer a senior discount.
    Yes, Ballard Computes LLC offers emergency services.
    No, Ballard Computes LLC does not offer warranties.
    Ballard Computes LLC offers the following services: Computers
    We do it all

    Contact information

    7740 E 88th st Ste 500, Indianapolis, IN 46256

    http://ballardcomputesllc.com

    Service hours

    Sunday:
    8:00 AM - 10:00 PM
    Monday:
    8:00 AM - 10:00 PM
    Tuesday:
    8:00 AM - 10:00 PM
    Wednesday:
    8:00 AM - 10:00 PM
    Thursday:
    8:00 AM - 10:00 PM
    Friday:
    8:00 AM - 10:00 PM
    Saturday:
    8:00 AM - 10:00 PM