Augusta Underground Inc

All work was done in a timely and excellent manner. They removed several sections of the collapsed original piping and replaced it with rigid pvc. Augusta arranged for all underground utility markings, secured all necessary permits and offered several solutions to the problem. Since the work was being done in extreme drought conditions, the original plan to hand dig the entire line looked to be in jeopardy. But a solution was found, and the team did an excellent job in attempting to save all disturbed grass when the sod was refilled. An underground lawn sprinkler was damaged during the work and was immediately replaced at no additional charge. The entire area was raked, cleaned and all sod replaced prior to their departure. The team worked hard throughout the day and courteously replied to all questions during the process. We would not hesitate to again use the services of Augusta Underground.

The work crew (Brian, Joel and Victor) took care to verify the location of utilities when they arrived on site and confirm the job with Steve. They used our existing drain grate, sawed through the concrete to the side of the drive with a nice clean cut and laid pipe alongside to a very neat collector box. All the digging and cutting was done with a minimum of dust and after they poured new concrete you could hardly tell anything was done. They dug the trench alongside the driveway neatly and by hand to accommodate plants and fence. It was a 75 foot trench completed by shovel and pickaxe to minimize the disturbance to the property. They kept us informed and were extremely neat, hard-working and professional. The concrete patch was impressive! Hats off to these guys! We highly recommend Augusta Underground; these guys know their stuff.

A local sewer cleaning company informed me that I had a damaged sewer line and it would need to be replaced. I contacted Augusta Underground (AU)--among other companies--to provide a comparative quotation. AU was prompt to schedule a visit and took the initiative to video my sewer line and came to the conclusion that the sewer line was intact and would NOT need to be replaced. There was no charge whatsoever--and they were very friendly and informative. Naturally, with this kind of business approach--you might expect this company to go broke. However--quite the contrary--my guess is they are successful because they are straight and honest with people. That said--I highly recommend this company--if for nothing more that their business ethics.

I received three separate estimates and they were the highest by a few hundred dollars. But, they were using more material and could get the job scheduled sooner. All phases of the job were completed on time as promised. Everyone was friendly and helpful. And most important, we now have grass growing back in less than two weeks after completion.

Augusta did just an absolutely outstanding job for us. I contacted Augusta based on the almost exclusive "A" ratings they received on Angie's List, and the very positive comments that went with those ratings...and I have to say that they easily met and even exceeded my expectations. The owner, Steve Lowry, came and provided the estimate, and it was quickly apparent, that he was extremely knowledgeable, and that he sincerely cared about doing a quality job. I was hopeful that when I received their estimate they would be competitive with the first estimate I had received from a large "rooter" type company, and I was very pleased when their estimate came in at close to only 60% of the larger company's bid. ($3000 vs $5200) We agreed on a date for the work to be done (just a couple of days after signing) and as promised their crew of three came this morning. They were very personable and did a great job of informing us of what to expect for the day. Brian, who operated the digging equipment and boring machine, has been with Steve, and this company, for 14 of the 15 years he has been in business, and the crew worked extremely well together...showing that they were experienced in the work they were doing, and in working with each other. Contrary to another large "plumber/rooter" type company who replaced my sewer line a few years ago, Augusta was very careful to disturb as little lawn as possible, including putting 4x8 sheets of plywood on the grass, where they then put the dirt from the hole they had to dig for the boring and meter pit. Consequently, when they backfilled, I have only a very small area of my yard that shows any signs of the work done. As well, in the basement where they needed to jack hammer the floor to bring the new line in, they kept the hole to an absolute minimum of about 12 x 18 inches. They were also careful to put tarps down in the finished portion of our basement (which they had to pass through), and did an excellent job of cleaning up the area where the jack hammering took place. Each of the crew who had to come into the house, either removed their shoes or put paper booties on over their shoes. Steve came during the job to check on things and even provided me with some consultation on my sewer situation while he was here. This is a small company that knows what they are doing, and that cares very much about providing a quality job at a reasonable price. I do not hesitate in the least in recommending them highly. This is a company that you want to do business with.

Workers arrived at promised time frame and did work that we arrived upon in a timely and professional manner, they haved away all debbis.

We have a large drain in our back yard that provides drainage for a number of yards in our subdivision. It was installed almost 20 years ago, and the developer did a shoddy job, leading to erosion around the drain and creating dangerous holes. We got estimates from three companies that do this type of work. Augusta provided the most-detailed estimate, and their price was the lowest -- thousands less than one company estimated. Augusta just did the work today, so only time will tell how well it holds up. But the head workman told me we shouldn't have any problems with it in the future, and everything about their work suggests to me that the problem will be solved.

I really appreciate Augusta Underground's prompt response to my situation. They were very accommodating and they even had a coupon to help waylay the cost. Problem solved...I just need to plant some grass seed.

I did not use their service but they were very professional in providing estimate and responding to questions.

Great job at a great price. I would definitely use them again and recommend them to anyone have sewer problems.

We could not have been more pleased with the quality of the work done, the professionalism of the work team, the effectiveness of the front office in getting work scheduled, and the overall customer focus of the Augusta Underground team. After another sewer company had made two earlier attempts to clear the line, only to have it stop up again after a few hours, I searched Angies List and found Augusta Underground. Augusta responded right away with the TV equipment and "cutter" to clear the line if needed. They knew of the earlier attempts to clear the line and hoped it would still be clear enough for the TV viewing (with no charge for the cutter work if it was not needed). They did have to clear the line again to be able to make the examination. They explained that one should not expect for a 3-inch cutting blade to clear the interior 3-inch drain and then expand upon reaching the 6-inch clay exterior drain and clear out 75 feet or more of roots - it would only beat them around. Within a two days the exterior team installed the exterior access line. They were extraordinarily attentive to protecting the lawn and landscaping, using plywood sheets to eliminate lawn damage by the backhoe tracks. They then cleared the roots from the line. The next day the interior crew completed the repair work on the cast iron line beneath the basement floor. The work teams cleaned up carefully. Most of all we appreciated Augusta Unground sensitivity to our need, their prompt response, and their top notch work. We had already been without use of our sewer system for almost a week while we waited for the other company to clear the line.

Heather, the main receptionist for Augusta Underground was always a pleasure to speak with. She was very thorough. I appreciated that I woudl ask for an estimate on something and they woudl come back with an updated recommendation as to what I should do. I felt they were looking out for my behalf. The work started and was completed ahead of time. I would definately work with Augusta Underground again.

Awesome job! Very friendly and quick, we had to wait on water company to finish. Done tear out in one day. Amazing on pool and deck, Excellent and best money spent. Absolutely will use again and will refer!!

Brian showed up promptly at the appointment to give the estimate. The crew of 3 showed up the morning of the work and stayed until after 10 pm in order to have everything ready for the water company the following morning. Their work was professional and they took care to do as little damage as possible to the lawn. We were pleased with the end result.

The work was done quickly and professionally. If your running a water or sewer line, Augusta seems like the way to go. They specialize in this type of work and own the directional drilling equipment to do it. The other 2 quotes I got were about 50% more than Augusta charged. Many other companies will dig a trench the whole length of the run, tearing up a lot of your yard. Augusta did most of the digging horizontally, not tearing up the surface of my yard.

Augusta were efficient and professional. Basically they identified the problems and fixed them in a timely fashion. They left no mess and were happy to answer any question. I wouldn't hesitate to use them again. I also had $150.00 Angie's discount even though I forgot to ask for it after the contract was signed.

Our sump was over-working and noticed that line was probably clogged. Mr Lowry came and dug pit to see if clog was near house and determined was further out in yard. He was very professional and gave good explanation of was was problem and what needed to be done to correct. He gave an estimate and discussed getting permits if needed. His office kept in contact with us during this process to check on permits, since we were out of town during this time. His crew arrived on time and completed work, taking care to replace sod that needed to be disturbed, were efficient and professional. We were very pleased with the work that was done.

Noticed leak from water shut off in basement. Had water company check and was told may need water line replaced. Mr Lowry came and said could try to replace valve first, if didn't correct then would need to dig outside to see if was close to house. He gave estimates for digging close to house and for replacing whole line. He explained that some shrubs would be dug up during this process. His crew arrived on time and worked efficiently, are very pleasant and professional. Hope we don't have to use them again but would not hesitate to call them if another problem arises.

Augusta Underground performed a routine inspection of the sewer line.

Augusta connected me to the newly installed sewer in my neighborhood. They did an excellent job and even took care of filling the permits for me saving me a trip downtown. I would highly recommend.

When I called to find out if this company could find out where my underground drains for my gutters were plugged I was put off by the very gruff women who made the appointment. I was also disappointed to find out that the Angies List coupon would not apply unless it was used for a more extensive repair job. In fact the women on the phone already seemed to be selling me a repair job, before they came out to diagnose the problem. I had some trepidation about dealing with this company based on the initial contact, however Brian and Joe who came out to do the work were a delight to work with. They were willing to spend as much time as it took to scope out my clogged drains and they gave me a lot of good advice on how to fix the problem and even told me where to buy the materials I would need. I was afraid I was going to get a hard sell at the end for them to fix the problem, but there was none at all. I hope my drains don't clog again, but I would not hesitate to call Augusta Underground if they did.

Excellent!!! Steve (owner) spent several hours analyzing the problem and discussing options with us. He was able to come up with a much less expensive solution that we had originally proposed. He was open to suggestions and working with us to solve the problem. We obtained other quotes for the job. We hired Augusta because we liked Steve's open-ness to collaboration with us, since we know that whenever we do anything to our home we always run into some unforeseen surprises. We also liked the fact that Steve would be on the actual job and very hands-on. We could not have been happier with the work. Heather, the office manager, was very helpful in working the schedule to accommodate us. Steve and his crew (Brian and Joe) were careful and meticulous about every step of the job. We were concerned, given the nature of this job, that this would be a big mess. It was not. They made sure their heavy equipment was not damaging our yard. They used hand tools and worked carefully to avoid damaging existing irrigation system pipes and cables...etc. They covered deck furniture and back windows with plastic in case of concrete dust. They truly approached the job as if it were their own home, something we can't say for many contractors. All unanticipated problems uncovered during the course of the project were solved professionally and to our satisfaction. Best of all, the work seems to have solved our water problem. We are very particular and would definitely hire them again. We hirely recommend them to anyone in need of their expertise.

They were very good. We were happy with the estimate they provided.

They had to re-do some bad work that had been done previously. The workers who came out were so great, it was just difficult to work with the office manager.

We live in a 100+ year old house and we were planning a large project. We had no idea where the sewer line ran. They came out ran the camera, started marked the yard and hit a root ball about 1/4 down the line. They sent someone out to clean the line and we found out due to the design of the sewer line it could not be cleaned out. We had them come out 3-4 months later to re-camera because they had not left us the video from the first one. This time they could not even get the camera down the line. They offered us a full refund. We refused because they had done some work that had been very helpful. We did accept $100 refund. The original price of $250 to camera and mark was by far the best I came across. Some companies want 3X the amount of money for the same work. They are honest and were very helpful. Hire them and you won't be sorry.