Aquatic Enclosures

It was excellent, they were very professional, they do thing very smoothly, courteous, come on time and they just do a great job. Their pricing is very reasonable and we depend on them.

This year when we tried to open it, we discovered that it would not open. We have called the company and tried to schedule appointments to fix the cover, but they continue to cancel the appointments. They do not seem apologetic whatsoever for disregarding our needs. Their inability to stick to promised dates has created scheduling problems with the other companies we are using to open our pool.

It went great. The two men that came to our house were very diligent and worked very hard. It took them about half the day to tackle this job. I am very satisfied with the work that was done. Our new pool cover looks and operates great.

Aquatic Enclosures did the most extensive cleaning that I have ever received. They completely took apart the entire assembly and oiled and tuned the mechanical parts along with cleaning out the cover storage box. I would use them again.

I assumed that since the cover and fabric were installed not even 3 months prior that there would of course be no charge. Clearly there was something faulty with the installation of the cover and fabric in the first place. Had the fabric and installation been performed correctly, it would not have come out of its track and fallen into the pool. I received an invoice dated August 7 for $755 ($40 for a service call and $715 to fix the cover). I promptly called their office to contest this invoice. The woman who answered the phone indicated she would have to call me back after she talked to Matt. They called back a couple of days later and indicated I had to pay the bill because it was considered and quot;user errorand quot;. They said because someone else was taking care of the pool, they might not have opened it correctly. When I asked how this could be as the only thing a person had to do was turn a switch, she said and quot;maybe there was water on the coverand quot;. I asked her how there could be water on the pool cover when we hadn't had rain in weeks. We were in the middle of the worst drought in years?? There was no response. I indicated I wanted to set up a meeting with the owner and discuss this matter further. She took my name and number. I did not receive a call back. I called again and left a message, still no response. Finally, since no one would return my calls, I decided to send a letter to the company expressing my concerns. I indicated I wanted to solve the matter amicably and promptly. I gave them my cell phone number and my email address. I never received a call or an email. I heard nothing at all until I received a second invoice, dated November 28, 2012. The invoice simply had a dollar amount $755 and hand written very large and quot;Final Noticeand quot;. So, I received the first invoice August 7 and a second invoice 4 months later, with absolutely no response to my phone calls or letter. At this time, I would recommend people stay far away from this company. However, if they take the time to contact me and resolve the matter fairly and promptly, I would be happy to reevaluate the situation.

GREAT!! CLINT WAS WONDERFUL, VERY RESPONSIVE, VERY PROFESSIONAL. HE WORKED AROUND MY SCHEDULE AND WAS A LOT CHEAPER THAN AUTOMATIC POOL COVERS. HIGHLY RECOMMEND HIM!!

Matt and his helper did a great job. They came on time and stayed with the job until the cover was operating like new.We would most certainly have them again.

Clint was very responsive when called. We explained that we not only needed a new auto-cover for our pool, but that we would like to have our cover track screwed in with new stainless steel screws. He explained that he would do that as well as clean all of the mechanisms, replace the pulleys and the rope. He and his partner arrived on time, worked all day until the job was complete. We were extremely happy with the work and his price. They cleaned up and left my pool area in a neat condition - taking with them the old cover as well. I would highly recommend this company and would use them again in the future.

Their prices were very reaonable. They were also offering to clean all the mechanisms. I was very happy with their service.