I called them to schedule a service call for a dishwasher repair. They came about two hours late (5:30 on a Friday afternoon) and gave a diagnosis and said they would call me on Saturday with a quote and to schedule a time. They did not call, so I called them and the technician seemed put off and told me he forgot but would call on Monday. He did not, so I called him on Monday and he said he had written the information incorrectly and needed to come back out to get the information and then he would have to start the process all over, delaying any repairs for a number of days. Not only was the service crappy, but the company seems suspect (you call for service and it rings at someone's home who then has to call a technician, who only returns calls about half of the time).
Description of Work: I asked for an estimate. They did a a service call, where they randomly started shutting off breakers, taking two computers down, and then have never given me an estimate, through a circus of errors. Very unprofessional.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$39
JANICE H.
02/2007
5.0
appliance repair
+ -1 more
He was really reasonable. I really liked him. He came and fixed the refrigerator so it will make it through the night and he came back the next day with the part and he only charged me for one service call.
Description of Work: My refrigerator stopped working and he came out a repaired it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
JANET M P.
08/2006
5.0
appliance repair
+ -1 more
I discovered at 4:15 pm on a Saturday that my refrigerator was not working. I called them and they came out that very evening. Mr. Maxfield called me within 45 minutes and was out to do the repair shortly after that.
Description of Work: They repaired my refrigerator for me. I had a burned out relay.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair
FAQ
AMERICAN APPLIANCE REPAIR is currently rated 4.6 overall out of 5.
No, AMERICAN APPLIANCE REPAIR does not offer free project estimates.
No, AMERICAN APPLIANCE REPAIR does not offer eco-friendly accreditations.
No, AMERICAN APPLIANCE REPAIR does not offer a senior discount.
No, AMERICAN APPLIANCE REPAIR does not offer emergency services.
No, AMERICAN APPLIANCE REPAIR does not offer warranties.