Reviews
3.17 Reviews
Showing 1-7 of 7 reviews
Arletta B.
05/2012
internet service
 + -1 moreTheir price is all right. I have no problem with their responsiveness and punctuality.
Description of Work: I use America Online (AOL) for internet services. I pay them monthly.
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Yes, I recommend this pro
DARLENE M G.
10/2006
internet service
 + -1 moreA friend told me about free AOL. I didn't have cable or high speed service so I signed up for the $9.99 monthly rate. Apparently what I had signed up for TOP Speed which required high speed or cable (which I thought was supposed to be free). This service had limited dial-up minutes. I didn't realize the problem until I received a pop up stating I had used up all of my dial-up minutes. When I checked my account I noticed that I was charged an extra $35 for using dial up service. When I inquired they offered to switch me to the plan that had unlimited dial-up which is also $9.99. This unlimited dial-up plan comes with unlimited high speed minutes. When I asked for a credit they said they couldn't credit my account. They informed me that the new plan would start immediately. I signed off AOL, signed back in and pulled up my account. They charged me for the time it took to contact them to switch the plan.
Description of Work: Signed up for Internet service.
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Yes, I recommend this pro
$45
MARILYN H.
10/2005
internet service
 + -1 moreI HAD NO QUARREL WITH THE PRICE, BUT WHENEVER I HAD A PROBLEM, I COULD NOT COMMUNICATE WITH THE CUSTOMER SERVICE REPS BECAUSE THEY WERE FROM ANOTHER COUNTRY & ENGLISH WAS NOT THEIR PRIMARY LANGUAGE. THE QUALITY WAS FINE & I LIKED THE HOME PAGE, BUT DEALING WITH ISSUES IS WHAT MADE ME CANCEL.
Description of Work: INTERNET SERVICE.
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TODD I.
04/2004
internet service
 + -1 moreI HAD 'FREE' SERVICE FOR 1 YEAR WITH MY GATEWAY PURCHASE. I CANCELLED SERVICE TWO MONTHS BEFORE THE END DATE AND SIGNED UP WITH ANOTHER INTERNET PROVIDER. AOL CHARGED MY WIFE'S CREDIT CARD AFTER WE CALLED TO CANCEL, SAYING WE FAILED TO GET A CANCELLATION NUMBER. I SPOKE WITH A 'CUSTOMER SERVICE MANAGER,' AND HE WOULD ONLY REFUND ONE MONTH OF SERVICE. I ASKED HIM WHY HE WOULD YOU ONLY TAKE OFF ONE MONTH WHEN I CANCELLED BEFORE THE END OF THE 'FREE' TRIAL. WHEN I'VE SHARED THIS STORY WITH FRIENDS AND FAMILY, THEY SAY, 'YEA, AOL'S KNOWN FOR THAT'. WELL I DON'T ACCEPT IT AND I'VE TOLD ALL OF MY FRIENDS AND NOW 'THE LIST'. BEWARE OF THE FREE AOL TRIAL - YOU WILL END UP PAYING SOMETHING. TRUST ME. ASK EVERYONE YOU KNOW.
Description of Work: I HAD 'FREE' ONE YEAR SERVICE WHEN I PURCHASED A GATEWAY COMPUTER FOR MY WIFE.
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$53.9
RYAN & MOLLY K.
11/2003
internet service
 + -1 moreJUST CALL TO CANCEL- ANSWER THEIR QUESTIONS AND THEY WILL CONTINUALLY OFFER YOU TWO MORE FREE MONTHS!
Description of Work: FREE INTERNET SERVICE-EVERY TIME I TRIED TO CANCEL FOR A YEAR THEY EXTENDED MY FREE SERVICE
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Yes, I recommend this pro
STUART & ANN W.
09/1999
internet service
 + -1 moreHAD PROBLEMS INITIALLY, BUT WITH THEIR UPGRADES THINGS HAVE BEEN MUCH BETTER.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
PAM & DAVID F.
07/1999
internet service
 + -1 moreAFTER MANY CALLS, FINALLY GOT IT WORKED OUT.
Description of Work: SIGNED UP FOR TRAVELERS ADVANTAGE SERVICE AND WHEN MEMBER SEVERED TIES W/ AOL, NOTIFIED TA HE WASNT RENEWING. KEPT CHARGING HIS CREDIT CARD.
| Rating Category | Rating out of 5 |
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Contact information
unknown, Indianapolis, IN 46220
Licensing
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Service Categories
Internet Service
FAQ
AMERICA ON LINE (AOL) is currently rated 3.1 overall out of 5.
No, AMERICA ON LINE (AOL) does not offer free project estimates.
No, AMERICA ON LINE (AOL) does not offer eco-friendly accreditations.
No, AMERICA ON LINE (AOL) does not offer a senior discount.
No, AMERICA ON LINE (AOL) does not offer emergency services.
No, AMERICA ON LINE (AOL) does not offer warranties.
Contact information
unknown, Indianapolis, IN 46220