Alpine Maintenance Group Inc

Our gas clothes dryer is about 10 months old, purchased new from Sears -- but when it was installed, the installers used a plastic vent tube instead of a metal one. We recently learned that plastic vents rapidly collect lint and also are a fire hazard. The dryer was taking longer and longer to dry clothes. So we asked Alpine to come out, clean the dryer, and replace the plastic vent tube with a new metal one. I called on Tuesday and was quoted a price and given a time for Friday. They arrived Friday thirty minutes early. Very polite and friendly. Cleaned the dryer and replaced the plastic tube with a metal tube, for exactly the estimated price. Less than thirty minutes. A perfect job, I will definitely use them again. (And the dryer now dries fast.)

Garry came out to estimate prior to buying our house. The estimate was for $750. This was explained as worst-case scenario price not knowing exactly what was behind the cabinet. He explained that all precautions would be taken when dealing with mold suspected area. I was surprised when the worker just came in and removed the drywall without containing the area or taking any other precautions. The work took about 3 hours. He pretty much just tore out a 3' x 6' area of drywall and removed the insulation and plastic. After wiping down the area a solution of water and Dawn detergent (that he borrowed from us), he painted on the sealant. He then replaced the removed insulation (with what looked like previously used insulation) and put up new plastic. I was surprised the little amount of work that was performed for the $750 price. Fortunately, I had a $199 off coupon so the price was reduced to $550 which was a more reasonable of a price considering the amount of work performed. Overall I was happy with the services performed.

It was a job that I needed to be done quickly, and they did it the next day. They did a good job. I was satisfied with the service.

The exprience was fine. I simply chose another provider due to the material used. They install fiberglass and I decided to go with cellulose. They quote was in-line with others received.

Alpine Group was very professional in their work - responsive, punctual, and neat.

I am pleased with Alpine's work. The whole process was much less disruptive than I had envisioned. Had I known, I would have had it done sooner. Katie was helpful in describing the process, giving me a quote, and scheduling a convenient time. Some of the reasons I choose Alpine: 1. Price was reasonable, but not so low that I felt I would get poor results. 2. Two men would be sent for the job. Therefore they could move some heavy furniture which obstructed access to a couple of the vents. 3. The suction equipment and dirt receptacle remained outside, with only hoses from their truck coming inside, instead of the whole system being brought in as is the case for some other companies. Jason and Jeff were right on time. They were courteous and hard working. They moved some heavy furniture without complaint, and removed a huge amount of dirt from the ducts. My furnace motor must be quite happy now, not having to suck air though all of that dust and cat hair, and I expect my home to stay cleaner, even though I already had a high-efficiency filter on the HVAC system. Two things that I would like to have seen done in the process: Wipe down the inside of each register face plate while it was off for cleaning the ducts and vacuum the debris gotten on the floor at each register a little better. Alpine Group advertises an Angie's List member discount. They were offering a special to everyone when I scheduled and gave no further Angie's List discount. I returned home to a chilly house the evening after they cleaned the ducts to discover that the furnace was not working. In trying to trouble shoot, I pulled the space filter and discovered more dirt that I would have expected in that area, because the furnace is new and the filter had just been replaced. Because of that, as a check, I removed the face plate from the cold air return in the basement (where I thought someone would be most likely to cut corners, if they were not going to do a thorough job). It was cleaned well. This was, of course, after hours, but I called and left a message for Alpine asking for help with the furnace, because my husband was out of town and I did not know what to look for. Alpine was much more response than I expected them to be. I was hoping for a call back early the next morning. Instead, the owner, Dave Adams, monitored voice mail messages and had Jason go back to the office, get my phone number and call me that evening. It turned out that they had switched off the furnace and overlooked turning it back on. Jason told me where to find the switch, and I spent a warm night. A switch. Why didn't I think of that? Thanks guys. Dave called me the next day, and offered to have Jason come and vacuum the space filter and its housing, but it was easier for me to do it myself than to schedule someone to return. I was impressed by the responsiveness for such a small problem. I felt confident that Dave would have been willing to do anything reasonable to make me satisfied. I am a happy Alpine Group customer.

Excellent. 2 workers showed up on time, and were very professional with good communication. Took the time to show me issues up in the attic. They repaired some broken screws in several of my duct covers without me having to ask. They also secured my attic entry frame (loose) without additional charge. They used metal ductwork for dryer vent (did not use less desirable corregated plastic). Home was clean and you would never know they were there (no excess dust from duct cleaning). Will use again.

The work was done very well. The workers were very clean and punctual. Since we virtually had no insulation in the attic, they went beyond the call of duty and added extra insulation in certain areas. I haven't received a heating bill since completion, so i don't know about the saving yet. But I'm certain it will make a difference.

The 2 gentleman, Jason and Brandon, used clear tape to tape off all the vents and cold air returns. I pointed out that they had forgotten one cold air return in my son's room. After cleaning the vents, they went downstairs to work on cleaning the furnace. After a few minutes, my fire alarm went off due to the cloud of drywall dust that was blowing out of the missed cold air return in my son's room. By the time, I reached they turned off the machine, my entire main level was blanketed with drywall dust. The men then got very defensive and angry when I asked that a cleaning crew be called to clean up. I also asked that they call there manager so I could speak to someone. I received no call back from Gary the manager. I then called myself, was apologized to by a very nice lady named Katie, but she was unable to resolve my issues. I indicated I was going to call a company and try to get a cleaning crew at their expense. Lastly, after the crew removed the tape from my ducts, they tore off the wallpaper on 2 of my wallpapered ducts, left and did not say a word.

The work cost us around $1000. They were clean and they did what they said they would do. We will use them again in the future, if needed.

Gary was very helpful when he came out to estimate the job. Technicians were friendly and efficient. Need to have more work done in the future, and think I will use them for that.

They were very prompt. I had the dryer repair people who came out and told me it was not something they could handle, it was a venting problem. I called back to you all and asked if you had a venting company. I called them and they were out within an hour so they were very reliable.

Doug came out to give me an estimate and was very professional, punctual and thorough. Brandon and Jason came out less than a week later to blow in the insulation. They did an excellent job and even cleaned up after they were done. Great work and very professional.

John and Josh arrived right on time. Really friendly guys who got right to work. I entered NA on quality of work only because I can't get in the attic to actually see it but I'm sure it was first rate. While they were up there they reconnected a bathroom vent hose to the roof vent that had come loose. I appreciated them taking the time from their job to do that. I'll definitely call them whenever I get around to having the Air Ducts cleaned.

They were on time and very efficient for the initial evaluation. They came back after I had some more estimates done, I found them to be more thorough. I couldn?t have asked for a better service. I am very pleased with them. I would definitely hire them again and recommend them.

They were definitely prompt and cleaned up after themselves.

They were very professional and on time. They did what I'd hope they would do in giving a quote. They were very clear about what they were going to do and when they would do it. I was pleased.

Gary was very accommodating. I wanted to be sure that he was here before the job started to make sure that the workers knew exactly what to do and wanted Gary to be here when the job was done, but before the men left in order to make sure that Gary was satisfied with the work. He did all this and I was very happy with the work, and all the guys that came to do the work. Everyone was very nice, polite and just good people. There was no mess, they left my house as it was when they came (except better insulated) :) Gary even helped us save money by having us lay the vapor barrier down ourselves. We have yet to do this, but have confidence that we can do it right as Gary told us what material to use, plus there are DIY sights that describe what to do. Additionally, Gary and his crew helped me brainstorm how to better weatherize my room that used to be a breezeway (no way to insulate it). They all were just so pleasant and cool. I cannot say enough about how positive the experience was. If I need any other work done that Alpine does, I will call Gary first!

I would say Doug Hall was very good and knowledge. The installers Brandon and Jason knew what they were doing since I would look in the attic as they were doing the job. In additional I call around to different companies( Angies List and yellow pages) and in my experience, this was most knowledge and reasonable. I would recommend to other people and I would use in the near future again for other sevices.

My experience was good. They were very clean and came when they said they would.

They gave me a quote for air duct cleaning, but, I have not used them yet.

Within a few days of the estimate, the arrived to do the job. They were on time and did a great job of cleaning up after themselves. They were very respectful of my property, and I can feel the difference from the new insulation already!

Great. There was a time they were going to be late, which I got a call and was able to reschedule since we were trying to get out of town early. Garry came by and explained everything in detail with my kids screaming in the background. He was able to explain things I could understand and gave suggestions on improvements from what he saw around the house. Once the test results came back, everything was fine and it was worth the cost for the piece of mind.

They were excellent, did a really great job and I was impressed with them. They were also very good about cleaning and did not make a mess around here. There was a young guy and an older person. Their price was very good, professionalism was top-notch and they explained things to us very well.

Garry did the best job of checking out exactly what needed to be done of all the companies that come to make a bid. He was the only one who actually got up into the attic space to take a look around. That is when he found that the bathroom vents were not properly installed. His estimate was very detailed. However, the price seemed way out of line with the other bids I had received. Because I had been impressed by his investigation of what needed to be done, I called him to ask about the price difference. He was very professional and allowed as how that estimate did seem very high and maybe he had gotten some figures crossed up somewhere along the line. He then gave me a new estimate over the phone which was more in line with the others. The workers arrived on time, were very professional and finished the work on time as promised, which was great because I had an appt I had to make. They cleaned up beautifully and even helped me move some furniture in the basement. A small task for them but a great help to me.