Alliance Protection Systems

Technician arrived on time and installed a new control panel, and motion detector. He was not aware that he was also to install the smoke detector, so had to reschedule to install it. He gave me a users guide for the control panel, which I later discovered contains information on several control panels and is difficult to follow. He briefly went through operation of the system, but seemed very hurried. The same technician returned a few days later to install the smoke detector. After about 6 weeks, I have an "open" alert that continuously displays on my control panel. This is showing that "zone 2" (a bedroom window) is open, even though it is not open. I called Alliance Protection Systems, since I am unable to arm the security system with a zone open. They tried to bypass this zone, but I am still unable to arm the system for "stay", when I am home. Since I am able to arm it in the "away" mode (when no one is home), they were unwilling to send a technician out, until the technician who did the original install was available. Unfortunately for me, he was "out of town" the entire week, so I have now been without an alarm system for several days, and am still trying to get a technician scheduled to get my alarm system working. I have left numerous messages, but Alliance Protection does not return my calls. I have called ADT corporate, who referred me to the ADT Corporate Dealer Helpline, in hopes that someone would be able to help me get a response from their dealer, but after talking with 6 different people there (in 3 days), no one there will return calls or follow through with their promise that, "someone from Alliance Protection will be calling within 24 hours". ADT corporate "cannot get involved", since I am stuck with their dealer for the first 90 days. Really... isn't ADT concerned about their dealer reliability and customer satisfaction! Oh and by the way, Alliance Protection Systems isn't even located in Indianapolis... it is in Phoenix AZ. I thought I was getting a local dealer that would be available to help me if problems arose, but that's not the case. Poor customer service from a company three time zones away... this is probably the worst customer service I've ever experienced. If you are considering using Alliance Protection Systems or ADT... be smart & look elsewhere... I wish I had!!!