All Seasons Heating and Airconditoning

Zero Star Given.... Owner Derrick Lane pulled a GUN (07/19/2022) out on my husband for trying to get answers to why they are providing such poor customer service. Police were called and a report was filed, however; Derrick Lane fled the scene once the police arrived. Officer search the warehouse and were unable to find the Owner Derrick Lane. We have had this A/C unit for over 7 years (with a 10year warranty). Every year when the seasons change we have to get the A/C unit repaired. The repairs are always half done and there is always a promise of returning to completely fix the issues. In an attempt to get our A/C unit serviced (for the 13th time) we have been told by Jamie, who runs the office we would no longer service our A/C unit. Jamie is extremely unprofessional and has a rude habit of belittling us. She has also lied about text messages we were send Derrick Lane in response to her behavior. The issue is Derrick no longer wanting to services our A/C which is still under warranty. Also, Jamie has denied us the right to get our paperwork regarding the 10 year warranty agreement. We are extremely disgusted with this company.

Zero stars..Purchased a new ac unit… 2 years later we need service and parts are under warranty. Continual no shows 3 times in 3 days… no calls, came but it quit working within an hour..said they would come back that night. Had to call the next day because he didn’t show— returned again in afternoon only to leave for parts and not come back. Office called saying they could return next day with estimate of $600. When we questioned the office about the confusing diagnosis and hassles of not showing up.. we were told to get service somewhere else by the office person Jamie. So do yourself a favor and get service or products somewhere else because apparently that’s what they want. So very frustrating and inconsiderate of customer service and the customers time. Even left messages for owner and no response.

We use them on a regular basis.

On Saturday evening our new furnace went out, and I called All Seasons Heating and Air as they are the warranty contract from our builder. I called them at 1030 pm and let them know that I had no heat, our house was getting cold and we had a 1 month old. At 330 am and 4 more calls to them and no call back I called Summers, got a call back in 15 minutes! Was told that Ed would be there and he was within an hour and fixed my furnace. Ed couldn't have been any better, he was awesome and very helpful and personable! Best service I have ever received from any company in Summers! I called All Seasons on Monday and advised them and they didn't seem to care. I have never been so disappointed in customer service.

Found gas leak near valve and repaired. Also added freon to air conditioner. Everything worked fine afterwards.

The furnace had gas leaks, went round and round to get it fixed. Very bad experience. We had to have another company come out and fix 3 gas leaks.

Very good service and price. Would use him again.

Excellent service. I called and Derek sent two men to help replace furnace. They came within one hour and got the heat going within two hours. Cleaned up after themselves. Very nice and professional. They were a lot cheaper than the other service man I had called earlier.