All County Cleaning Services

This company deserves all F's! I purchased (via Living Social) the cleaning services from this unethical company. I paid $30 for a Voucher for Three Hours of House Cleaning from Two Professionals from All County Cleaning Service. I purchased (3) vouchers. Only one person came to my home not 2 as our contract indicates. I said it was not problem as long as she plans to clean for 6 hours. She informed me that she couldn't possibly clean my house for 6 hours that she had 2 other customers to complete that day. She also informed that she has no intention to honor any of the contracts she has via Living Social. Their company couldn't possibly make any money on the deal that I received so they are telling customers that the services will only include 1 person for 3 hours not 2 people. She blames Living Social for the problem. Then, she she admits that the company had 6 cleaning people at one point and now there are only 2 of them and they couldn't possibly afford to have 2 people clean each home. The ad and contract are very clear on how many people are to clean the home. When I originally purchased the services, I also personally spoke to the owner, Ashley. She and I had very specific conversation about the fact that 2 people would be at my house to clean for 3 hours (she and her mother). She was not pleased with me reminding her of our previous conversation or the contract we had. She said that she doesn't need to argue with me. She will give me my money back. It is clear that this company's approach is to bully customers when they arrive to accept the new contract as 1 person for 3 hours vs 2 people for 3 hours. When customers have waited 3 months for an appointment, spend hours getting their house prepared to be cleaned, possibly have guests coming over, it is easy to be bullied into accepting any new terms of the contract. It is unfair to do business in this manner. The only consequence to the company is that when a customer decides not to be bullied, then the company provides a token refund and never sees that customer again. Meanwhile, the customer is the only one that loses. I have already processed my formal complaint for All County Cleaning with Living Social. Living Social is very sorry that All County Cleaning is not honoring their contract and is going to refund my money and investigate their business practices. All County is completely ignoring their contract with all customers and wasting hours of customer's time. The only reason people spend the time and effort to review Living Social coupons daily is to get a great deal. I hired this company to clean my home because of the cost. It took me over a month to get this company to return my phone calls to schedule a cleaning. Finally, they called me back the day after I needed their services for a large party at my home (12/2010). Their next available cleaning was 3 months later (3/2011). I spent hours getting my home prepared for this company to clean my home. This morning she walks out because she didn't like the fact that I was upset that they would only clean 1/2 of what they promised in her ad, oral and written contract. This is the first time I have ever filed a complaint.

This is not the way to run a business , if you can't make it at least call ... very unprofessional

They were nice, but overextended because of the coupon deals. They cleaned well, but came a little late (30 minutes.) They gave us a price for an ongoing cleaning relationship, but they did not show up 2 weeks later at the assigned time and date. Then they would not ever return our calls, so we gave up trying. Their regular price was average.

The owner's name was Paula Berry and she did an outstanding job. I haven't had her for a while and I have been doing it myself because she was kind of friend too. She was building up her business. I had some spare time too. I had turned her on to couple of people in my neighborhood and she did for my daughter's house. I need to get her back. Normally it would be once a month and will get back to once about again. I never had a house cleaner as good as her. I hesitate to discuss the price but it was very reasonable. She was extremely fragile. She even did back in the base boards and cleaned the fan. She just didn't listen over crating. She would clean the registers which might be at the ceiling. She goes over the entire ceiling on the edges which make sure there was no little spider webs. To clean the base board like that, she takes great pride to clean back and forth of the furniture as well as the floors. She takes great pride in what she was doing.

Left a voicemail on the morning of January 17th asking for a return call to schedule an appointment. Tried calling back the evening of January 18th and got a recording that the voicemail box was full... Seems extremely unprofessional that they can't return messages or manage their voicemail box.

I have been using her services for two or three years now. They usually come in a crew of two. They are very thorough and will provide and estimate of what they willdo for each situation. They are bonded and insured.