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AGAPE PERSONALIZED CLEANING

4.2(
13
)

House Cleaning, Window Cleaning, Cooking Classes,

... +1 more

About us

I am very dedicated to quality with integrity. I work by myself, and am very gifted in my abilities to be thorough, and detailed. I have been told by many that everything sparkles after I have cleaned and the products I use smell great. I am positive, energetic and easy to work with. It is my desire to make sure your 100%satisfied. I am open to new ideas and constructive criticism when you like things a certain way, or would prefer me to use a specific product. If you need dependability and trustworthiness, Agape will meet your highest expectations.

Business highlights

39 years of trusted experience
Emergency Services Offered

Services we offer

Thorough general Housecleaning. My husband (Bryan) and I clean small offices together. Window cleaning. Auto cleaning.

Services we don't offer

Ask me, I just might be available to accommodate you.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Reviews

4.213 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
8%
3
8%
2
0%
1
15%
Rating CategoryRating out of 5
quality
4.4
value
4.1
professionalism
4.0
responsiveness
4.2
punctuality
4.4
Write a review
Showing 1-13 of 13 reviews
Judy M.
11/2013
5.0
house cleaning
  + -1 more
She is always punctual. She cleans my entire condo. It always feels special when I walk into my clean house. My house smells great and looks great. Each time she visits she always does something special such as baseboards, door panels, frames and cobwebs throughout.. During the holidays it is not unusual for her to leave some special treat she has baked.. She never fails to wish me a happy holiday or a good evening. I feel she is completely trustworthy.. She is very efficient and timely. She is very thorough. I could not be more pleased. I have several nick -knacks to gather dust but they always look good. My family thinks I work hard to keep my house clean. during the holiday
Description of Work: House cleaning for several years
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Vickie J.
11/2013
5.0
house cleaning
  + -1 more
A great job, as always! Debra has cleaned for me for 10+ years and I've always been pleased with her work. She always leaves me a note of what's been done and those areas where she gave extra attention (like the baseboards). When I've asked for an extra project (like window washing) she's been able to quickly quote a price and put me on her busy calendar. I have always been able to count on Debra's efforts and if there has been a last minute change or need in my schedule, she has been accommodating. Her work ethic is incredible.
Description of Work: Debra has done my housecleaning for 10 years+ and I've always been pleased with the job that is done. She is punctual, thorough and very willing to do "extra projects" for me.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Konstantine O.
11/2013
5.0
house cleaning
  + -1 more
Service is biweekly Home cleaning, including floors, kitchen, bath, dusting. We tend not to be at home when Agape is working, but we were once and the service was powered through efficiently. Nice touches include a note about the cleaning and any issues. Sometimes will Agape will toss in little extras, this time an extra sweeping. Although not a maid service (i.e., making beds) always leaves the home looking organized as well as sparking, even when we forget to pick up. Agape as been cleaning for us for over 10 years. Very professional yet friendly; a trustworthy and accessible small business. Very pleased.
Description of Work: Service is Home cleaning, including floors, kitchen, bath, dusting. Although not a maid service (i.e., making beds) always leaves the home looking organized as well as sparking, even when we forget to pick up. They can do deep cleaning and windows by appointment and at extra cost. Did our windows recently and did a great job on the windows, sills and floors). Agape as been cleaning for us for over 10 years. Very professional yet friendly; a trustworthy and accessible small business. Very pleased.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Vickie J.
05/2013
5.0
house cleaning
  + -1 more
Great job....always on time....dependable....thorough
Description of Work: Debra always does a great job and is very dependable. I often leave a list of extras for her to do if time permits, and she never disappoints. I wish I could have her clean my home more often! You won't be disappointed.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
JAMIE C.
08/2011
1.0
house cleaning, window cleaning
  + 0 more
Found Debra on Craig's List, and I spoke to her on the phone. She was able to come to clean my windows two days later, which should have been a red flag right there. I had to follow up with her the morning she was supposed to come, and she said she had been out biking and forgot about me and would be late. Then, she comes to the house, starts on the inside first. She did a good job on the insides of the windows. Then, when she did the outside, she was having trouble getting them clean with her squeegy. After cleaning for less than two hours total, she told me she couldn't finish the job because her ladder wouldn't reach the upper windows, not to mention that my windows are next to impossible to get clean unless you work really, really hard. I got upset and asked her to just leave. She should have known that her ladder wouldn't reach the upper windows, and she should have told me from the beginning that she was not going to be able to complete the job and give me the option to not have her do the work! Also, a big reason why window cleaning is a skill and well paid professional service is because most people don't have the equipment to do them themselves and there is a safety risk for the operator too. Do NOT hire Debra to do your windows, that's all I will say!!! She worked 2 hours and said she would take $30 off of $190 bid because she was not completing 8 of the upper windows. I have looked over the work now that she is gone, and the exterior of all of my windows looks horrible. I paid her the $120, she argued with me to my face and basically treated me like I was the one ripping her off when I offered her $120 for her 2 hours of time! She did not treat me like a customer, she treated me like I should be afraid of her and dared me NOT to pay her what she was demanding. She even flexed her bicep and told me that she earned her big muscles. It was a surreal experience, and I just wanted her off my property!
Description of Work: Interior and exterior window cleaning
Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0
$120
SHEILA M.
10/2007
5.0
house cleaning
  + -1 more
Very well.
Description of Work: House cleaned every other week
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
SHEILA M.
10/2005
5.0
house cleaning
  + -1 more
THIS IS OUR 4TH HOUSECLEANER IN ABOUT A YEAR, AND WE PLAN TO KEEP HER. SHE IS DEPENDABLE AND DOES A GREAT JOB.
Description of Work: DEB CLEANS OUR HOUSE EVERY OTHER WEEK.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
TANA A.
03/2004
1.0
house cleaning
  + -1 more
DO NOT GIVE HER A KEY TO YOUR HOUSE. DO NOT SIGN CONTRACT. INSIST ON AN HOURLY RATE.
Description of Work: BI-WEEKLY HOUSE CLEANING. I'VE USED HER FOR OVER 3 YEARS.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$90
Response from AGAPE PERSONALIZED CLEANING
Dear potential client: I learned a very valuable lesson while providing services to this client. As she mentions, I cleaned her home for 3 years. That means that my quality or level of cleaning service was consistently high enough for a prolonged cleaning arrangement with this client. The mistake that I made was that; over this extensive period of time, I began to develop a friendship with this individual and we became comfortable with talking about each others personal lives and experiences and family situations. As time progressed, I became more and more comfortable with giving my counsel/advice/opinion for her personal circumstances and challenges. At some point in this process, my advice became unwanted, and the closeness that we had developed as friends became uncomfortable to her. At that point, when she decided she no longer agreed with my counsel or strategies for managing personal issues, I became a threat to her. And this circumstance became the catalyst that unraveled the professional side of our relationship. Based on this experience, I am very cautious of attempting to become friends with my clients, or assuming that friendly conversation and courteous gestures is an automatic evidence that I have a new found "friend". I am thankful for this circumstance, in that it has made me a wiser, more professional cleaning service for whomever that I might provide services for in the future. As you read her evaluation, consider this; if my scores for cleaning were "straight F's" as far as my quality of work, then answer this question for me......why did she keep me for 3 years? Think about it. With my company, you won't be hiring your next best friend, but you're hiring a quality cleaning company. Regarding my pricing; I charge by the job, not by the hour. The reason for this, is the fact that with 25 years experience in the cleaning industry, I have learned many "tricks of the trade". In other words, I know many methods of speed cleaning, that allows me to do the work of 3 or 4 people, in half the amount of time it would take them. The other reason is this. I was raised on a farm, and that experience has left me with tremendous strength, stamina, and cardio, that caused me to be able to out-hustle and out-muscle everybody else in this business. My husband tells me I got bigger biceps than most of the men he works with. My clients tell me they cannot believe how much work that I am able to get done, in such a short period of time. When you hire me, you are going to get a clean house. And you can evaluate my level of performance based on the finished product. If you are one of those people who wants to "stand over me with a stopwatch", please go ahead and go on to the next cleaning company on the list. I'm not going to slow down for anyone. But the job WILL GET DONE RIGHT!!!! If there is anyone out there who thinks they can work faster or harder than me; then prove it to me. I accept your challenge. GAME ON!!!! Regarding the key: If somebody calls me the day before the cleaning and cancels the cleaning agreement, and over the phone tells me to drop what I am doing and bring their key back RIGHT THIS MOMENT (like she did), I am sorry, I cannot immediately accommodate that request. I will schedule somebody else in that slot or opening of my schedule, and the client's key will be put on my desk to be "mailed" to the client when I get to my desk work (at my convenience), or if the client wants the key RIGHT THIS SECOND, then they are welcome to get in their car and come pick it up at my home. But if you just canceled my service, the "gas" and time it takes to get the key back to you, is on you, not on me. I hope that most people can understand this arrangement. Regarding the contract: The contract that she mentioned that you should not sign with me, is an informational brochure/agreement that is generic to our industry. Any legitimate business will provide some type of agreement that explains the responsibilities of both parties involved. The part of this agreement she did not like was the fact that in her brisk moment of anger, she wanted to cancel our cleaning arrangement immediately, and end all benefits of that agreement. I have nothing to hide from any new potential client. My business agreement includes a 30-day notice for cancellation of services. You have every right to cancel services with me any time you want. But the 30-day notice, provides me with sufficient opportunity to advertise and replace that client without experience a gap in my income/budget. Many companies have this in their agreement as well. I don't hide this from people when we initially meet. I go over all aspects of the cleaning arrangement. If someone refused to sign this agreement with me, that provides me with a 30-day notice, I usually suggest to them that I am not the best suitor for their needs, and move on. I believe that this particular request that she so vehemently opposed, is not an unreasonable request. Even Angie would agree with me on this one. Thank you for taking time to read this explanation that I have provided in regards to the negative evaluation from Tana. Thank you for being aware that people are capable of over-reacting and being retaliatory in moments of personal angst. Please do not judge me too harshly for being a victim of this circumstance. Cordially, Debra Cooley Agape Personalized Cleaning
ANDREA G.
05/2002
5.0
house cleaning
  + -1 more
RELIABLE AND PROFESSIONAL STAFF. VERY GOOD CLEANING.
Description of Work: HOME CLEANING EVERY OTHER WEEK.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$65
BENJAMIN B.
04/2002
5.0
house cleaning
  + -1 more
unknown
Description of Work: GENERAL HOUSE CLEANING.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
DEBBIE & JORGE R.
04/2002
3.0
house cleaning
  + -1 more
THE CLEANING IS GOOD BUT THE COMMUNICATION IS HORRIBLE. SHE DOESNT LISTEN AND TAKES NO DIRECTION.
Description of Work: REGULAR HOUSECLEANING
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
$65
Response from AGAPE PERSONALIZED CLEANING
Did you hear them say that "the cleaning was good". Maybe that has something to do with the fact that it is my intention to clean your home thoroughly and professionally and nothing else. I'm there to clean your house. I am not there to help put away groceries, pick stuff up out of the yard, watch the children while you run an errand, give the dog a bath, do 3 loads of laundry while I am there, or sit down at the kitchen table and sip coffee and visit with you. Somehow in the process of attempting to explain that the definition of a cleaning lady is "somebody who is there to clean your house and ONLY clean your house ", that they somehow got the impression that I was being argumentative, and trying to get out of different types of work that they expect a cleaning lady to do. But I am not a cleaning lady and maid and nanny, and best friend all rolled into one, I am simply a cleaning lady. And my not being willing to live up to everybody's definition of what they think a cleaning lady is supposed to be, should not be a reflection on the quality of "CLEANING" that I do in the home. I'll repeat it once again.....they said; (quote, unquote)......... "THE CLEANING IS GOOD". I rest my case. Cordially, Debra Cooley Agape Personalized Cleaning
MARIANNE E.
01/2002
4.0
house cleaning
  + -1 more
unknown
Description of Work: MONTHLY HOUSECLEANING.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$85
Response from AGAPE PERSONALIZED CLEANING
Ah....bless her heart. She was one of the sweetest little old ladies I ever worked for. I believe that I cleaned her house for about 4 years. I believe she gave me a C in responsiveness, because there was a huge communication breakdown between us regarding her beloved fluffy old dog. Her dog was not mean. But he kept following me around while I was trying to clean and getting in my way, sniffing me in very uncomfortable ways while I was trying to work, being so close to me while I was working that sometimes I would step backwards and accidentally step on his paws and make him yelp. Other times, he would walk across my freshly mopped or waxed floors. No matter how nicely I asked the dog to not walk across the wet floors, he always did it anyway. I guess he did not understand English. And each time, I would present this information to the member and see if we could put the dog up in a room while I was there to clean, it seemed that she would get insulted or get her feelings hurt, like I was trying to disrespect one of her family members or something. Well, I guess the dog was a family member in a way. It was the member and the dog. And I guess 100% of the time, the family pet will always have more seniority than even the kindest, prettiest, most adorable and professional cleaning lady. Fluffy wins out every time, I've found that out time and time again. I don't hate animals, I love animals. I have 2 cats of my own, so I know how attached an owner can get to their beloved pet. But I have been bitten by dogs twice, and barked, snarled, or growled at too many times to count. And that was AFTER the owner assured me that they had the sweetest little ol' doggy on the planet, that would never hurt anybody. But it's always a different story when the owner is not at home. Dogs are very territorial, and when I try to enter a house to clean it when the owner is not at home, the animal doesn't always want to accommodate me in a courteous, professional manner. I still don't know the best way to let a client know that I would like all pets to be put in a cage, or a room, or a garage, or out in the backyard when I come to clean a house. There has got to be some kind of arrangement that is a win/win situation for both me and the dog. And I don't always know the exact wording to use to get my point across. I'm a cleaning lady, not an English major. I do my best not to hurt people's feelings when I am trying to explain my position, but when I am representing my own best interests rather than the family pet, it doesn't really matter how I say it.....the pet owner usually gets their feelings hurt. I guess the response that she wanted from me was; "You have a nice dog. I love your dog too. SURE he can just hang out in the house while I'm cleaning....I don't mind. I'll even stop working and throw the ball for him when he brings it to me....I got plenty of time on my hands today. And I don't mind taking him out for a walk while I'm here if he scratches on the door while I'm here. I got PLENTY of time on my hands and nowhere else to go today." Being prone to be honest with people at times, has not gotten me the best grades on my evaluations. I hope you can understand my point of view on this situation. If you own dogs, and we have an arrangement for me to clean your house while you are not at home, I do request that the animal be placed in a safe place, allowing me the best opportunity to clean your house thoroughly, with the least amount of distractions. Cordially, Debra Cooley Agape Personalized Cleaning
BENJAMIN B.
02/2001
5.0
house cleaning
  + -1 more
unknown
Description of Work: BI-WEEKLY HOUSECLEANING.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$50

    Contact information

    P.O. Box 502594, Indianapolis, IN 46250

    Service hours

    Sunday:
    7:30 AM - 8:30 PM
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    7:30 AM - 8:30 PM

    Licensing

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    House Cleaning,
    Window Cleaning,
    Cooking Classes,
    Auto Detailing

    FAQ

    AGAPE PERSONALIZED CLEANING is currently rated 4.2 overall out of 5.

    Sunday: 7:30 AM - 8:30 PM

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 7:30 AM - 8:30 PM

    Yes, AGAPE PERSONALIZED CLEANING offers free project estimates.
    Yes, AGAPE PERSONALIZED CLEANING offers eco-friendly accreditations.
    No, AGAPE PERSONALIZED CLEANING does not offer a senior discount.
    Yes, AGAPE PERSONALIZED CLEANING offers emergency services.
    Yes, AGAPE PERSONALIZED CLEANING offers warranties.
    AGAPE PERSONALIZED CLEANING offers the following services: Thorough general Housecleaning. My husband (Bryan) and I clean small offices together. Window cleaning. Auto cleaning.
    Ask me, I just might be available to accommodate you.

    Contact information

    P.O. Box 502594, Indianapolis, IN 46250

    Service hours

    Sunday:
    7:30 AM - 8:30 PM
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    7:30 AM - 8:30 PM